William Hill Casino Review

by casinocountdown.com™
Players from USA are not allowed in this casino
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William Hill Casino, part of an immense company which is a synonym for sports betting, needs no explaining to any UK player. The brand has been active since 1998, amassing an unparalleled reputation over its decades long existence.

Times change, and the top brands can get complacent. Our up-to-date William Hill Casino review will have a good look at how the operator compares to present market leaders in the UK. 

We'll have an in-depth look at withdrawal timesbonus fairness, support quality, fair play, and much more. Join us and scroll down for the key details. 

William Hill Casino Bonus for New Customers

William Hill Casino players will find a solid value welcome bonus and a UK no deposit bonus. Keep in mind, you can choose only one welcome offer, and the no deposit bonus applies to the WH Vegas product. Here are the details:

  No Deposit Bonus (UK) Free Spins
Welcome Bonus (Casino) N/A 50 FS on select Megaways Slots
New customers only. Max 50 free spins at 10p/spin. No deposit required and no wagering required. FS valid on select Megaways slots. Full William Hill Casino and William Hill Vegas Terms and conditions apply. 18+, Gamble Responsibly - www.begambleaware.org.
  Bonus (UK) Free Spins
Welcome Bonus (Casino) 100% up to £300  50 
18+. Play Safe. Opt in required. New customers to Casino page only. 1x per customer. Min. Buy in £10. Bonus value 100% of Buy in. Max. Bonus £300. 40x Wagering, Max Redeemable £1,000. 50 Free Spins with x35 wagering will be awarded after the Buy in Bonus is completed, Max Redeemable £1000. Bonus expires after 7 days. Stake contributions, player, country, payment method, currency, game restrictions and terms apply.
  Bonus (Canada and Rest of World) Free Spins
Welcome Bonus (Casino) 100% up to €300  N/A
Opt in required. New customers to Casino page only. Min Buy in €/$10. Bonus value 100% of Buy in. Max Bonus €/$300. 40x wagering. Max withdrawable €/$2,000. Bonus expires after 7 days. Stake contributions, country, currency, game restrictions and terms apply.

As you can see, only UK players benefit from bonus spins, but players from regions such as Canada can still get good value for their money. In any case, the bonus terms are the most important bit, which we cover below.

Bonus Terms

  • Minimum Deposit: £/€/$10
  • E-Wallet Deposits not eligible in the UK
  • Wagering Requirements: 40x Bonus Funds
  • Wagering Requirements Free Spins: 35x Winnings
  • Maximum Cashout UK: £1,000
  • Maximum Cashout RoW: €/$2,000
  • Bonus Expires in 7 Days
  • Game Weighting Applies: Slots - 100%*, Scratch Cards - 100%, Pai Gow - 25%, Casino Hold'em - 25%, Table Games - 20%*, Video Poker - 5%, Casino War - 5%
    *Certain games in this category are excluded. Please refer to William Hill Casino's terms and conditions for the full list.

We think the bonus terms are fair across the board. The wagering requirements compare well to market standards. There is no maximum bet limit, and you can wager your bonus on a variety of games with a decent contribution, especially when it comes to table games. 

The only downside is the maximum cashout, which can be off-putting to some high rollers. There's also the fact UK players can't claim the bonus using an e-wallet, but that is becoming a UK standard thanks to the Gambling Commission's regulations. Overall, we are satisfied with William Hill Casino's bonus and terms and conditions. 

William Hill Bonuses for Existing Customers

Ongoing bonus deals and promotions have always been a major problem in casinos of William Hill’s caliber. The simple truth is, there is not a whole lot of them around. On top of that, when you see an existing player bonus, it's modest at best. 

From time to time, William Hill Casino offers special limited time promotions, such as giveaways, raffles, competitions of all kinds and even the occasional free spins. Nonetheless, you're likelier to find sports-related promotions which don't really benefit any casino players. 

To stay up to date with Will Hill's latest casino promos, we advise you subscribe to the SMS/email newsletters. This way, you may even receive personalized offers, especially as a frequent player. Though, we can't make any promises. 

All in all though, the existing player promotions are disappointing. In fact, if this is a main area of concern, we suggest looking at some newer UK online casino brands, with a much more modern and generous approach to rewarding regular players.

A Portfolio of Certificates, Licenses and Audit Reports

William Hill holds a license certificate issued by the Gibraltar Betting and Gaming Association (RGL No. 034 & 042) and the UK Gambling Commission (Ref. No. 39225). These allow William Hill to reach out to the global player base. In spite of this, William Hill Casino favors players from a dozen markets only.

They’ve added additional security layers to ensure each player is treated fairly and in accordance with the world online gaming standards. After all, they’re one of the pioneers. William Hill releases annual audit reports to prove that they’ve provided reliable services and fair products. The casino is certified by TST Labs and it’s a registered IBAS company. Meaning, you can take any disputes through a reliable, independent 3rd party resolution body. 

No player should feel threatened or in danger playing at William Hill Casino. The brand is an advocate of responsible gaming, allowing the said players to set their own limits well before the emotions take over. William Hill is also a contributor of GambleAware, Gamblers Anonymous, Gambling Therapy and Gamblers Trust.

Most importantly, the casino will let you take advantage of self-control tools like:

  • Deposit Limits
  • Reminders
  • Time Out
  • Account Closure
  • Self-Exclusion

However, it's almost a shame that a brand of William Hill's stature doesn't offer wagerloss and session limits. With so many "little" competitors offering these choices, William Hill should really step up their game here. 

William Hill Deposit and Withdrawal Methods

As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos

William Hill provides an excellent variety in e-walletsprepaid cards and online banking options to players from around the globe. 

Unfortunately, UKGC regulations don't leave much wiggle room for the UK market. Players from this region can resort to Apple Pay, PayPal and Debit Cards. You could also make a physical deposit through a William Hill betting shop using William Hill Cash Direct. 

Outside the UK, you'll find solid options for New Zealand, Canada and Rest of the World players such as paysafecardNeosurfPOLiINSTADEBIT, ecoPayz, and more. 

We list the full list of withdrawal options and limits just below.

Withdrawal Times, Fees and Limits

Withdrawal Method Withdrawal Time*
Debit Cards 2-7 Days
PayPal 1-3 Days
Bank Transfer 2-7 Days
ecoPayz 1-3 Days
MuchBetter 1-3 Days
INSTADEBIT 1-3 Days
Neteller 1-3 Days
Skrill 1-3 Days
Trustly 2-5 Days
*Withdrawal times can be extended pending any verification procedures such as KYC, proof of income and/or payment method verification. 

William Hill Casino does not charge fees for payments. There can be certain exceptions to this if withdrawing specific sums through Bank Transfer. In any case, all deposits are completely free, and any fees can only be incurred by your payment processor. 

Transaction Limits:

  • Minimum Deposit: £/€/$5 or more (depending on payment method)
  • Maximum Deposit: depending on payment method
  • Minimum Withdrawal: £/€/$10
  • Maximum Withdrawal: N/A

 

Deposit Options

  • AstroPay AstroPay
  • Bank Transfer Bank Transfer
  • Cheque Cheque
  • Credit/Debit Cards Credit/Debit Cards
  • Diners Club Diners Club
  • ecoPayz ecoPayz
  • Entropay Entropay
  • EPS EPS
  • Euteller Euteller
  • Fast Bank Transfer Fast Bank Transfer
  • Giropay Giropay
  • iDeal iDeal
  • INSTADEBIT INSTADEBIT
  • M-Pesa M-Pesa
  • Maestro Maestro
  • MasterCard MasterCard
  • Moneta.ru Moneta.ru
  • Neosurf Neosurf
  • Neteller Neteller
  • Paypal Paypal
  • Paysafecard Paysafecard
  • POLi POLi
  • Przelewy24 Przelewy24
  • QIWI Wallet QIWI Wallet
  • SafetyPay SafetyPay
  • Skrill - Moneybookers Skrill - Moneybookers
  • Sofort Sofort
  • Sporopay Sporopay
  • Toditocash Toditocash
  • Trustly Trustly
  • Visa Visa
  • Webmoney Webmoney
  • Yandex Money Yandex Money

Withdrawal Options

  • Bank Transfer Bank Transfer
  • Cheque Cheque
  • Credit/Debit Cards Credit/Debit Cards
  • Diners Club Diners Club
  • ecoPayz ecoPayz
  • Entropay Entropay
  • M-Pesa M-Pesa
  • Moneta.ru Moneta.ru
  • Neteller Neteller
  • Paypal Paypal
  • QIWI Wallet QIWI Wallet
  • Skrill - Moneybookers Skrill - Moneybookers
  • Visa Visa
  • Webmoney Webmoney

Accepted Currencies

  • CAD - $
  • CHF - CHF
  • CZK - Kč
  • DKK - kr
  • EUR - €
  • GBP - £
  • JPY - ¥
  • PLN - zł
  • RON - lei
  • RUB - руб
  • SEK - kr
  • USD - $

Diverse Online Casino Game Collection

To avoid any confusion, William Hill has two separate gaming products, William Hill Casino and William Hill Vegas. This is a review of the William Hill Casino, if you want to find out more about the other product check out our William Hill Vegas review. The full list of games at William Hill Casino can be found in the William Hill Games tab.

The William Hill Casino is powered by Playtech and its closest subsidiaries, like Ash Gaming for instance. It can single-handedly entertain players with all kinds of taste in casino games. There’s a good balance of slot games and table games. In addition, the jackpot game collection is truly admirable, featuring titles of the Age of the Gods line of slots, Jackpot Giants, a few games produced by SUNFOX Games, and there are a few exclusive progressive jackpot games. The William Hill Casino is a haven for jackpot hunters!

Click on the Table button to display all Roulette games, but other type of games such as Darts, Bingo, Sic Bo, Craps, Hi-Lo and a few arcade games. If you’re a Blackjack, Poker or Baccarat players, you’ll find what you’re looking for in the Card section. Both the Poker and Video Poker offers are decent, with titles such as Jacks or Better, Deuces Wild, Aces & Faces, and Caribbean Stud Poker, Tequilla Poker, Pai Gow and Hold’Em Showdown.

The download client interface design and the contents of the casino do not differ greatly if you were to play the games instantly. However, if you do download the client, you will be one step ahead of other players, benefiting from the aforementioned Double Comps Room Promotion. Furthermore, the interface is faster and you’ll be considered a loyal Will Hill Casino player. This doesn’t go unnoticed.

Casino Games

  • Baccarat
  • Blackjack
  • Craps
  • Keno
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Progressive Slots
  • Roulette
  • Scratch Cards
  • Slots
  • Table Games
  • Video Poker

William Hill Casino Mobile App

Being a big, well-established online casino with limitless resources surely has its own advantages. William Hill Casino has a tailor made mobile app which does not require any downloads. Players are allowed to play all games instantly in a mobile web browser. Most likely, it’s like nothing you’ve ever seen from a design standpoint of view. You have complete control over your player account and you can play almost all games you’ve previously seen in the desktop version. Android, iOS or Windows, it doesn’t matter.

Some of the mobile games we’d like to recommend designed by Playtech are Robocop slot, the all popular White King slot, the relatively new title Batman & Catwoman Cash progressive jackpot slot for starters. Table game players can enjoy pretty much the whole array of table games on mobile. The live dealer casino games are available as well. This is why we’re not going in great detail about mobile casino table and card games.

William Hill Live Casino featuring Mayfair, Vegas and Macau Live Dealer Tables

Players who prefer to interact with a live dealer than just play by themselves versus an RNG can play European Roulette, Live Blackjack, Live Baccarat and Live Casino Hold’Em Poker. All dealers are professional and all players are attended to with the greatest care. It’s rather difficult to find a casino with a team of live dealers such as the one at Live Casino William Hill.

William Hill Live Casino uses standard Baccarat rules with 8 decks. When there are approximatelly 2 decks remaining in the shoe, the decks are reshuffled. Blackjack is also played with 8 decks, and the cards are shuffled when there are approximately 4 decks in the shoe. William Hill values quality over quantity, which is why the number of players per table does not exceed 7. If the game rules allow it, more players can join, like in the case of Roulette. All in all, the William Hill Live Casino like any other aspect of the online casino meets our criteria.

Lastly, there’s a special William Hill Live Casino Welcome Bonus of 100% up to £/€/$100! Play all of the aforementioned games with extra bonus funds! Besides this, Live Table Game players have access to a variety of themed promotions that are available to them only.

Mysterious William Hill Casino VIP Club

Members of the VIP club get to enjoy in a number of benefits that are not available to regular common players. Higher table limits, access to special exclusive bonuses and better conversion rates are only few of the perks VIP members have. To become a part of the much desired VIP club players should accumulate a given number of comp points. Each play you make, each bet you place is awarded with a comp point. These comp points can afterwards be converted in real cash.

The details of the VIP programme are kept secret, meaning they’re not available for the general public. We got a hold of an agent and we asked him more about this. Unfortunately, the agent refused to provide us with the information we requested.

Outstanding Phone and Email Customer Support

This is when it gets tricky. In spite of having thousands of employees, the customer service department failed to meet our criteria. First and foremoest, we had to wait an hour to get in touch with a customer support agent. The waiting time estimates they show are bogus. Even once we got a hold of an agent, it was as if the pressure has gotten to it. Our questions are not overwhelming, but we do like to know more about certain aspects with the purpose to provide you with accurate and reliable information.

There’s a separate FAQ section for casino players, but there isn’t dedicated phone support for online casino players, but there is for online sports betting and bingo players. For what it’s worth, you can contact them by dialing 0800 0856 296 if you’re from the UK, and if you’re outside of the UK dial +44 870 600 0479. Willial Hill has gone the distance to provide an international free phone number +800 3551 3551.

You can get dedicated casino support at [email protected] or you can get help at [email protected] The simplest method is to fill out the contact web form and wait for a reply on the email you provide.

We must point out that there are customer support phone numbers for Russia, Germany, Austria and Spain as well.

Featured Markets - the United Kingdom, Ireland, Russia and Canada

William Hill Casino is the place where the East meets the West, where everybody can enjoy in their favorite games as if they’re playing locally. The casino and all other products of William Hill are available in 15 different languages and players can play with half as many currencies. We can confidently say that players from all around the world can enjoy at William Hill. In a way, William Hill has become a synonym for a universal online gaming environment.

But, there’s a big but. It’s not difficult to identify the markets that make the majority of players at William Hill Casino. For starters, UK and Ireland are at the very top, followed by Russia, Germany, Sweden, Finland and even Mexico.

Available Languages

  • English
  • French
  • German
  • Japanese
  • Polish
  • Russian
  • Swedish

Excluded Countries

  • Afganistan
  • Algeria
  • Australia
  • Bangladesh
  • Belgium
  • Benin
  • Botswana
  • Brazil
  • Bulgaria
  • Burkina Faso
  • Cambodia
  • Cameroon
  • Central African Republic
  • Chad
  • Chile
  • China
  • Congo
  • Congo, The Democratic Republic of the
  • Cote d'Ivoire
  • Cuba
  • Cyprus
  • Czech republic
  • Denmark
  • Djibouti
  • Equatorial Guinea
  • Ethiopia
  • France
  • French Guiana
  • Gabon
  • Gambia
  • Greece
  • Greenland
  • Guadeloupe
  • Guinea
  • Guinea-Bissau
  • Haiti
  • Hong kong
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Mali
  • Martinique
  • Mauritania
  • Mongolia
  • Montserrat
  • Myanmar
  • Netherland Antilles
  • New Caledonia
  • Niger
  • Nigeria
  • Norfolk Island
  • North korea
  • Norway
  • Philippines
  • Portugal
  • Reunion
  • Romania
  • Rwanda
  • Saint Vincent and the Grenadines
  • Samoa
  • Sao Tome and Principe
  • Saudi Arabia
  • Singapore
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Sudan
  • Suriname
  • Swaziland
  • Switzerland
  • Syrian arab republic
  • Thailand
  • Togo
  • Tonga
  • Turkey
  • Uganda
  • United Arab Emirates
  • Uruguay
  • USA
  • Vanuatu
  • Venezuela
  • Yemen

Sign Up at Will Hill Casino - Fast and Easy!

If you are looking for an all-inclusive online casino than Will Hill Casino must be on your list of potential choices. The bonus offer will keep your cash balance healthy, the game libraries are powered by the leading software provides which means you’ll be able to play all of the greatest hits with one account only. So go ahead, visit the casino and start an exciting adventure. Claim the welcome bonus and you’re good to start a long and thrilling gaming journey. Enjoy all casino games in the William  Hill Casino, William Hill Games and Bingo!

Pros

  • One of the Most Trusted Online Casinos
  • Comprehensive Jackpot Game Collection
  • 24/7 Live Customer Support
  • Safe & Reliable Gaming Environment
  • Independently Audited

Cons

  • Long List of Restricted Countries
  • Live Chat Can Be Busy

FAQs

What's the difference between William Hill Casino, William Hill Vegas and William Hill Games?

This is one of the most common question we hear. For starters, the Will Hill Casino is powered by Playtech and a few other online casino studios that are related to Playtech. Other sections of William Hill are powered by a long list of providers such as NetEnt, Microgaming, Yggdrasil Gaming, Play'n Go and many more! This segmentation has a lot to do with the market restrictions that are imposed on the game studios themselves.

Is the VIP Programme worth it? There doesn't seem to be much information available?

From what we know, William Hill treats its VIP players with much more alluring offers and it gives them access to exclusive live dealer tables. However, because we cannot confirm this due to Will Hill's policy, we are unable to disclose information of this kind in greater detail.

What are the withdrawal times at Will Hill Casino?

If you're using e-wallets, it won't take longer than 24 hours to get your money, whereas credit/debit cards usually take between 3 and 5 days. As you might know, bank transfers require longer time to be completed, between 5 and 10 business days.

Are there any William Hill Free Spins?

At the time of writing, there were no William Hill free spins visible in the promotions section of the online casino. They are however known to reward their existing players regularly with casino bonuses. Don't be surprised that you do get offered some William Hill free spins but you will need to be patient.

Summary Table

William Hill Casino Review Overview
William Hill Casino AVG
Rating: 5.0 3.9
Number of Bonuses: 2 1.1
Number of Withdrawal Options: 14 7.7
Number of Deposit Options: 33 13.2
Number of Currencies: 12 6.0
Number of Languages: 7 4.8
Number of Casino Games: 13 11.2
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 88 113.3
Licence Score: 11 3.1
Number of Software Providers: 27 12.3
Popular Slots Covered: 60.5 % 34.8 %

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