21 Casino Review

by casinocountdown.com™
Players from USA are not allowed in this casino
Last Update

Here is a list of casinos that do accept players from USA

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A few years back, it started as a promising young casino, but today it's an increasingly popular brand with a refined gaming selection.

It kicks things off with a generous welcome bonus, and there's even a no deposit bonus for its non-UK customers.

Since our last 21 Casino review, the casino has gone through some changes, and this is why we'll recheck everything from bonus value, support quality, withdrawal policy and more. 

21 Casino Welcome Bonus

21 Casino offers all newly registered customers from several targeted regions claim the generous welcome offer of 121% up to €/$/£300 on their first deposit.

Despite this, Canadian and NZ players and players from other regions will be eligible for no deposit bonus. Unfortunately, UK customers are excluded from this offer.

UK Welcome Offer

UK casino players at 21 Casino can expect a unique welcome offer, at least in UK market standards. We're talking about a 121% match, a rare sight at online casinos in this region.

  Welcome Bonus Bonus Spins
#1 121% - £300 22 (Starburst)
18+, New players only. Min. deposit £10. 35x wagering requirement. £5 bonus max bet. Bonus must be used within 30 days, spins within 10 days. Full T&Cs apply. BeGambleAware.org

Even though the extra 21% is a small boost to a relatively average offer, the bonus provides great value from our estimations; for example, if you deposit £100, you’ll have £221 to play with. Plus, it is also tied to favourable wagering requirements, which we’ll discuss further below.

Sign-Up Bonus for Other Regions

The sign-up bonus for regions such as Canada and New Zealand matches the UK bonus value. However, as we mentioned above, players from these regions can also benefit from a no deposit bonus, on top of the welcome bonus. The details are given below.

Deposit Welcome Bonus Bonus Spins
#1 121% - €/$300 N/A
18+, New players only. Min. deposit €/$10. 35x wagering requirement. €/$5 bonus max bet. Bonus must be used within 30 days. Skrill and Neteller excluded. Full T&Cs apply. BeGambleAware.org

We must point out that there are far more generous welcome bonuses in terms of value, especially in the CA/NZ regions. Nonetheless, combined with the no deposit bonus, it still presents an excellent offer. Besides, the bonus terms will reveal the whole picture.

No Deposit Bonus for CA/NZ Players

Just for signing up at 21 Casino, players from Canada and New Zealand can enjoy 21 no deposit free spins. They present a great opportunity to check out the casino before you commit.

  Bonus
No Deposit Bonus 21 No Deposit Free Spins
18+, New players only. No deposit required. 10-day expiry. 35x wagering requirement. Max win amount is $100. Full T&Cs apply. BeGambleAware.org
  • Number Of Spins: 21
  • Game: Book of Dead
  • Wagering Requirement: 35x winnings amount
  • Max Cashout: $100
  • Expiry Date: 10 Days

These are the most important terms you should keep in mind before claiming the no deposit bonus. To become fully eligible, you'll need to verify your account after registration and, of course, note the max wagering requirements if you want to withdraw your winnings.

Bonus Terms

  • Wagering Requirements: 35x bonus amount
  • Min Deposit: €/$/£10
  • Excluded Deposits: Skrill, Neteller
  • Expiry Date: 30 Days
  • Max Bet Limit: €/$/£5
  • Game Contributions: Slots, Scratch Cards & Keno (100%), Table Games (10%), Video Poker (5%), Other Games (0%)*
    *Please refer to the Bonus T&Cs for the full list of wagering restrictions and excluded games.

The bonus terms are equal for all regions. The 35x bonus amount is considered a below-market average wagering requirement, considering the usual ranges of 40x to 60x or 30x your deposit plus bonus.

The max bet limit is standard. And the 30-day expiry period is suitable to meet the low wagering requirement. Also, keep in mind that Skrill and Neteller are excluded deposit methods if you’re coming from outside the UK.

 Regardless of your region, all bonuses are worth the claim. However, be sure to read through the T&Cs before you claim any offers.

Bonuses For Existing Players

Looking at 21 Casino’s promotional section, we noticed there aren’t many promotions we could share. At least not in the traditional sense.

Of course, regular casino players can look forward to the monthly prize draw with £5,000 (or currency equivalent) to be shared out with 50 ticket holders.

The casino also hosts weekly 'Daily Drops & Wins’  tournaments, with daily prize drops, which can be found in eligible games.

On the other hand, loyal players can look forward to the casino’s loyalty scheme based on a points system, where they can exchange points for bonus funds. 

However, there weren’t any free spins bonuses or even deposit matches promoted publicly. 21 Casino may send you tailor-made promotions by email, but we can’t promise this for sure.

Compared with some top-performing casinos in the UK, the promotions section is definitely an area 21 Casino should seek to improve. Also, as promotions change frequently, we encourage you to keep checking the promotions section frequently.

Is 21 Casino Safe?

21 Casino is managed by White Hat Gaming Limited, a well-known name in the industry, standing behind other successful brands like Playgrand Casino and Slot Planet. 

The company holds from two of the most respectable licensing bodies,  UK Gambling Commission (Ref. No. 52894) and the MGA (MGA/B2C/370/2017), meaning it’s completely regulated in the areas where it’s operating. 

As for sensitive data, players can rest assured that their information is safe, courtesy of the SSL encrypted interface.

21 Casino is pretty transparent when it comes to most of its sections. However, they don't give much information about fair gaming. Their games are RNG tested, but we would have liked to see some form of approval from an audit company or at least an RTP report.

Responsible Gaming

21 Casino boasts a dedicated page on responsible gaming, containing information and advice on problem gambling and a self-assessment test. There are also links to gambling assistance organizations such as Gamcare and Gamblers Therapy.

Players can adjust the following player-protection tools:

  • Deposit Limits (monthly, weekly)
  • Game Time Reminder
  • Time-Out (24 hrs to 6 weeks)
  • Account Closure
  • Account History
  • Self-Exclusion

It’s clear that wager and loss limits are missing, which is always a good thing to see, especially at casinos aiming to provide players with complete control over their gambling spend.

Payment Methods, Withdrawal Times & Limits

As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos.
Players from Germany are not allowed to use Paysafecard at this online casino. 

The payment method selection at 21 Casino is as good as it gets, as you can choose from multiple e-wallets, credit/debit cards, prepaid vouchers and bank wire options. On top of that, players from multiple regions can access their favourite payment options. 

For instance, UK players can take advantage of PayPal, while Canadians will have exclusive access to Interac and Instadebit.

New Zealand customers can use Skrill, MuchBetter, including Paysafecard and Neosurf. Most of these methods are available across several regions, but it’s good that 21 Casino has stayed on top of the competition with geo-friendly options.

21 Casino Withdrawal Times

Payment method Withdrawal Time*
VISA 2-5 Days
Mastercard 2-5 Days
Bank Transfer 2-5 Days
Trustly 0-2 Days
PayPal 0-4 Days
Skrill 0-2 Days
Neteller 0-2 Days
MuchBetter 0-2 Days
ecoPayz 0-2 Days
Interac 1-2 Days
Instadebit 1-2 Days

*Withdrawal timeframes can be prolonged due to identity verification checks, which can take up to 2 business days.

21 Casino doesn’t charge fees on both deposits and withdrawals. Though depending on your payment processor, you might be charged some fees, but they will not be from the casino’s side.

The casino operates on a closed-loop policy, meaning withdrawals have to be sent to your initial deposit method. If this is not possible, you’ll get paid via bank wire.

Global Transaction Limits

  • Min Deposit: €/$/£10
  • Max Deposit: N/A
  • Min Withdrawal: €/$/£20*
  • Max Withdrawal (outside of UK only): €/$10,000 per week**
    *lower amounts should be requested via customer support.
    **VIP players may be eligible for a withdrawal limit increase.

If you’re coming from the UK, you’ll enjoy the fact that there are no maximum withdrawal limits

While players from Canada and NZ, and the rest of the world will have to stay within the €/$10,000 cashout limit, which is not beneficial for high-rollers.

Deposit Options

  • Bank Wire Bank Wire
  • Boku Boku
  • Entropay Entropay
  • Giropay Giropay
  • Interac Interac
  • Maestro Maestro
  • MasterCard MasterCard
  • Neteller Neteller
  • Paysafecard Paysafecard
  • Skrill - Moneybookers Skrill - Moneybookers
  • Sofort Sofort
  • Trustly Trustly
  • Visa Visa

Withdrawal Options

  • Bank Wire Bank Wire
  • Giropay Giropay
  • Interac Interac
  • Neteller Neteller
  • Skrill - Moneybookers Skrill - Moneybookers
  • Trustly Trustly
  • Visa Visa

Accepted Currencies

  • CAD - $
  • EUR - €
  • GBP - £
  • NOK - kr
  • NZD - $
  • SEK - kr
  • USD - $
  • ZAR - R

Great Casino Game Interface - Outstanding Filters & Navigation

Players from Germany are not allowed to play the following games: Jackpots, Table Games, Scratch Cards, Live games, Live Casino, Poker, Roulette and Baccarat.

The gaming library at 21 Casino is powered by the best providers in the industry, such as NetEnt, Microgaming and Play’n GO, featuring all kinds of casino games guaranteed to keep you entertained. 

21 Casino has also ensured navigation is easy courtesy of some great game filters they have in place, which lets you filter via themes, features, providers. Games can be broken down into different categories or narrowed down in terms of provider.

Of course, you can also make use of the manual search button if you know what you're looking for.

Keep in mind that the games section is geo-targeted, and game availability varies by region, and UK players will see a more limited selection than players from other regions.

Slots & Jackpots

21 Casino hosts a wide variety of video slots, from the ultra-popular Gonzo’s Quest and Starburst to ultimate-classics like Break Da Bank, Mega Joker and Magic Mirror Deluxe II.

There will be many Megaways titles, such as Twin Spin Megaways, Piggy Riches Megaways, including Gonzo’s Quest Megaways. 

The jackpots slots selection could use more titles, but millionaire-makers like Mega Moolah, Divine Fortune and Mega Fortune are all available.

Table & Other Games

There will be 38+ virtual table games on offer, which is a rather limited choice, spread across classics like Roulette, Blackjack, Baccarat and Poker.

Blackjack alone has 15+ variants, including the fan-favourites like Vegas Single Deck Blackjack, Multihand Blackjack and Atlantic City Blackjack.

We can single out European Roulette, American Roulette, Texas Hold’em and Classic Baccarat as more stand-out titles from the rest of the games. 

Video poker is available in only 3 variants such as Jacks or Better, All Aces and Aces and Eights. Besides, there will be some scratch cards, bingo and arcade games that you can try out.

Casino Games

  • Baccarat
  • Blackjack
  • Keno
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Progressive Slots
  • Roulette
  • Scratch Cards
  • Slots
  • Table Games
  • Video Poker

21 Casino Mobile Experience

The 21 Casino mobile experience was nothing less than we expected. It’s smooth, well-made and user-friendly. You can access it through your mobile web browser on all platform – no downloads required.

The mobile gaming library replicates its desktop counterpart, meaning all of the handy filtering options are available, which will save you plenty of browsing through hundreds of games.

You will have quick access to core functionalities such as the cashier, promotions, account settings, and live chat. This means you’ll not be restricted in any kind of way.

All in all, 21 Casino presents a seamless mobile experience with no actual flaws. We should also mention that native mobile apps are not available. 

Live Casino - Powered by Evolution Gaming

The live dealer section at 21 Casino is powered by Evolution Gaming – the industry’s best live casino games provider. As such, it offers professional and engaging dealers, innovative features and an unparalleled live casino experience. 

You can find a range of Blackjack, Roulette, Poker, Baccarat, Craps live games, including Game Shows. All tables are open 24/7, and there are both low-limit and high-limit tables suitable for any wallet.

We recommend you try some of the best titles:

  • Blackjack: Blackjack Party, Free Bet Blackjack
  • Baccarat: No CommissionControl Squeeze
  • Roulette: Lightning RouletteImmersive Roulette
  • Poker: Ultimate Texas Hold’emThree Card Poker
  • Game Shows: Crazy TimeDeal or No Deal

21 Casino Royal Loyalty Program

Active players who are looking for extra rewards will find them at 21 Casino, thanks to its Loyal Royalty program, where for every €/£/$10 stake that you make, you’ll automatically build up loyalty points.

We should point out that not all games will bring you the same amount of points. Here’s a brief overview of how much each type of game bet is valued:

Game Type Loyalty Points
Slots 2
Scratchcards 2
Video Poker 1
Bingo 1
Blackjack 0.50
Roulette 0.25

From the looks of it, slots and scratchcards will provide you with the most points. Once you accumulate 2,500 points, you'll be able to redeem them for bonus funds. Below is the exchange rate:

  • 200 loyalty points - €/£/$1 bonus

However, there are certain limits you should be aware of. For example, you can only exchange a maximum of 10,000 points on a daily basis. Furthermore, all redeemed bonus funds need to be wagered 35 times before it is converted into real cash and thus withdrawable.

Customer Service – Stellar Quality

During your stay at 21 Casino, acquiring help with any issue or question you have related to the casino, is quite easy and straightforward, as well as strikingly fast.

Your best contact method is the live chat, as the agents usually respond within minutes, if not seconds. What's more, this is available 24/7 and it is available in several languages, which is always a good thing to see. 

The only alternative option they currently have available is to send an e-mail. You can expect to receive a detailed response from one of the skilled support agents within 24 hours.

The only remarks we have is the missing FAQ section, which would help players with all non-urgent matters, and of course, the fact that there’s no telephone number available.

21 Casino Contact Details:

Featured Markets - UK, Canada and NZ

21 Casino has a strong multi-market focus, with UK casino players at its forefront. Other English language markets have also been kept in mind, meaning players from Canada and New Zealand are also in focus.

The casino has excellent geotargeting, and players from these regions will get a chance to enjoy region-targeted welcome bonuses in local currencies, such as GBP, CAD and NZD.

The same goes for geo-friendly payment methods, which will depend on your region. Players from the UK will have access to PayPal, while Canadian customers can enjoy Interac and INSTADEBIT.

On the flip side, players from NZ can take advantage of Skrill, MuchBetter, Paysafecard and Neosurf.

On top of this, 21 Casino is available for several other markets too, and customer support is multilingual, providing a personal touch for the majority of its targeted players.

Available Languages

  • English
  • Finnish
  • German
  • Norweigan
  • Swedish

Main Countries

Excluded Countries

  • Afganistan
  • Albania
  • Algeria
  • American Samoa
  • Angola
  • Australia
  • Belgium
  • Bolivia
  • Bulgaria
  • Cuba
  • Denmark
  • Ecuador
  • Ethiopia
  • France
  • Ghana
  • Guam
  • Guyana
  • Hungary
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Kenya
  • Lao People's Democratic Republic
  • Latvia
  • Lithuania
  • Martinique
  • Myanmar
  • Netherlands
  • Nigeria
  • North korea
  • Northern Mariana Islands
  • Pakistan
  • Panama
  • Papua New Guinea
  • Poland
  • Portugal
  • Reunion
  • Romania
  • Russia
  • Sao Tome and Principe
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sri Lanka
  • Sudan
  • Syrian arab republic
  • Tanzania, United Republic of
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Uganda
  • United States Minor Outlying Islands
  • USA
  • Vanuatu
  • Vietnam
  • Virgin Islands, U.S.
  • Yemen
  • Zimbabwe

Verdict - 21 Casino Continues To Grow

As we have seen in this 21 Casino review, this is an excellent all-around online casino that emphasizes on all things modern.

It offers a top-quality game selection and one-off loyalty program, but we feel like the limited table games lobby and promotions section will be a deal-breaker for some players.

However, its range of geo-targeted banking options are bound to satisfy players from several different regions. Besides this, it has an excellent support team.

UK player should make sure they claim its above-average first deposit welcome offer. At the same time, non-UK players can take advantage of the no deposit free spins after registration.

Pros

  • Valuable Welcome Bonuses
  • Favourable Bonus Terms
  • Available in Multiple Languages
  • Region-Friendly Payment Methods
  • Superb Geotargeting
  • Excellent Customer Service

Cons

  • No FAQ and Phone Support
  • Not Many Promotions
  • Poor Table Games Selection

FAQs

Is there a 21 Casino no deposit bonus?

Yes, there is. 21 Casino currently offers 21 no deposit free spins to all new joiners from several different regions. However, UK players are not eligible for this offer. To claim the offer, you should register at the casino and verify your account. As usual, the offer is subject to wagering requirements and cashout limits.

How long do withdrawals at 21 Casino take?

Withdrawal time, for instance, will depend on the payment method you opt for. Generally, e-wallets tend to be the faster option, but they can also come with certain service fees. Whatever payment option you do opt for, keep in mind that transactions are subject to a further 48 hours of processing. 

Is 21 Casino legit?

21 Casino is owned by White Hat Gaming Limited, a known name behind several other popular online casinos. The casino is licensed and regulated by the UKGC and MGA for all UK and non-UK players. Also, it protects all your player information through SSL encryption technology.

How can I contact 21 Casino?

You can reach out to 21 Casino via live chat and email. The most effective way of contacting the casino is through live chat. The chat support agents are super responsive and eager to help. You can settle non-urgent queries via email. However, you can expect a response within 24 hours.

Summary Table

21 Casino Review Overview
21 Casino AVG
Rating: 4.0 3.9
Number of Bonuses: 3 1.1
Number of Withdrawal Options: 7 7.7
Number of Deposit Options: 13 13.2
Number of Currencies: 8 6.0
Number of Languages: 5 4.8
Number of Casino Games: 12 11.2
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 61 113.3
Licence Score: 5 3.1
Number of Software Providers: 24 12.3
Popular Slots Covered: 56.6 % 34.8 %

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