SuperCasino offers players a full casino experience complete with a vast selection of games, including live casino games, from 9 popular software providers for customers playing from the comfort of their own personal device. In this SuperCasino mobile review, we take a close look at what kind of experience players get on their phone, and whether this is at all comparable to those playing from desktop. If you’re looking for a full-on casino experience that can fit comfortably inside your pocket, read on to see if SuperCasino is right for you.
SuperCasino goes the extra mile to please its mobile players by offering them the same welcome bonuses and promotional offers that are available on desktop. New customers will get a great start with 40 bonus spins being credited on their first deposit, and after wagering £20. These spins will be credited as soon as after the qualifying £20 are spent, and will need to be wagered within 5 days of being credited for winnings to be cashed out.
We think this even though it's not a great welcome offer; it's suitable for customers who don’t want to go overboard in their initial first mobile deposit. This allows them to take the site for a test drive without necessarily breaking the bank. Existing players can also expect to receive regular cashback rewards, allowing them to claim a percentage back on their real money net losses. SuperCasino also offers customer regular seasonal promotions which is always a good sign, as this means the mobile casino promotions are clearly updated regularly. In our experience, seasonal promotions also tend to be more generous.
The desktop and mobile payments site are nearly exactly the same at SuperCasino. Players can process mobile deposits and withdrawals through Visa, Mastercard, NETeller, Skrill, PayPal and Paysafe. It’s hard to say what variation of these methods will be available when you sign up, as some methods may not be offered in your jurisdiction. You'd need to create an account on your mobile to see their all their payment options, and payments page. We were pretty disappointed with this complete lack of transparency, as it would be good to know which methods you can use for a quick mobile deposit.
Due to their closed-loop policy, players will need to withdraw to the same payment method they deposit from. The only exceptions to this rule are when depositing by Paysafe card, in which case withdrawal can be made only by bank transfer. However, it isn't hard to effect a deposit or withdrawal with SuperCasino, as all you'd need to do is go to the cashier page, enter your desired amount and have that processed.
Mobile withdrawals at SuperCasino can take up to 24 hours to be processed from their end, and 1-5 working days to reach your bank, but this depends on your method. So as always, we expect mobile withdrawals via e-wallet to go much quicker than say, to your Visa card. Even though there is no fixed limit to how much you can withdraw, we were advised that withdrawals over $50,000 may take a little longer to process.
We found the site interface to be pretty lightweight and easy to navigate. Even though we feel the interface is perfectly designed for even a small laptop/desktop, the mobile site is undoubtedly missing a few navigation features, that could make the game selection a much more pleasant experience. We like the way categories are separated in the main menu, and the options to filter by name, popularity and gaming provider. At the time of writing, we could see 9 gaming providers, such as Red Tiger, NYX, and IGT, who provide excellent software for hours of play on any device.
Then again, we feel that with the sheer number of games offered by this site, a few more filtering options and a search bar would make it all much more comfortable. As even though the site provides a massive selection of games, the scroll bar is never-ending, meaning the further you scroll, the more games appear. Though we easily located our favourite slot games, such as Sticky Bandits, Pirates Charm and Tiger's Glory, as they are some of the most recommended SuperCasino mobile games.
Otherwise, we did like that most functions and information available on desktop are on mobile as well. Promotional information is no exception, and mobile players can easily access the promotions page through the quick menu accessible at the top left corner of the screen. Some important information responsible gambling and licensing is also summarised toward the bottom of the main page, making it exceptionally easy to access even from your phone. While we weren’t completely blown away with the overall experience, we can say that SuperCasino offers a pretty solid mobile site.
SuperCasino’s FAQ page is pretty limited, so it’s great that they also offer support in the form of live chat, phone and email. Phone support is offered to clients who request a callback, and this is usually done within 15-60 minutes of a request. This is especially great for people without unlimited minutes on their phone contract, as it may save them quite a bit if the call runs long. SuperCasino also tried to get back to emails in 30-60 minutes, which is a pretty decent response rate. However, if you want to get in touch at the blink of an eye, their live chat gets you in touch with someone in around 30 seconds! We weren’t crazy about the fact that rather than a messenger pop-up window like with most casinos, we got a dedicated page for the chat window to open up in. That means it’s not possible to keep browsing the casino page while you’re on chat. Admittedly this is a minor fault, but so easy to improve we’re not sure why it’s still the case.
In our experience on live chat, we were in touch with a representative in seconds. The exchange was positive overall, but also a bit sluggish. We got the idea that the representatives were offering support on a range of brands and weren’t as knowledgeable about SuperCasino. This meant that they needed a few minutes to check out anything we asked them, even when it came to very general queries. Overall, we weren’t impressed with the mobile support experience. Still, we did eventually get the information we were looking for, so this wasn’t a total disappointment.
SuperCasino is a pretty solid mobile casino site offering players an extensive casino game library. As with any other site, they have their drawbacks. In this case, the live chat service and game filtering options certainly left quite a bit to be desired. So we do feel they can improve in this respect, as well as providing more clarity to their payment options for non-logged-in players. While we do feel that this casino is designed with desktop players in mind. The site does provide a pretty great experience overall, as their interface is admirable. It doesn’t diminish too much when you’re playing from your phone. We tested the phone site from every angle during our SuperCasino mobile review, and we do think it’s a clear winner. So, if their welcome bonus caught your attention, and you’re looking for a solid mobile casino experience, maybe you should give SuperCasino a try.