SpinSamba Casino Review

SpinSamba already has quite a generous welcome bonus in place for new players signing up to the casino site. As always we have our players best interests at heart and have managed to secure an exclusive welcome bonus with them. Players who sign up to SpinSamba via our Casinocountdown link will receive a grand total of up to 7,777 AUD. They are even throwing in free spins, 300 to be precise. There are a couple of catches though; firstly you’ll need to make a deposit of at least 30 AUD. You will also need SpinSamba bonus codes to be eligible but we have put everything into a handy table for the taking.

As well as minimum deposit, players will also need to meet a wagering requirement in order to be eligible for this bonus. Capped at 40x the bonus amount though they have been quite generous, especially when you keep in mind that many others also include the deposit amount. The tricky thing with this though is that game weighting also applies. We have included a list of how the different casino games contribute to wagering requirements below:

• Table games - 10%
• Card games - 10%
• Video Poker - 10%
• Other games - 100%

Judging by this list we would suggest sticking to pokies as these are the only games that contribute fully to wagering requirements. Unlike many other casino sites that eliminate table games completely, SpinSamba has kept these eligible for the bonus. The only catch is that players will need to wager the bonus amount 400x.

Here's the best part, wondering what the maximum cash out limit is? There is none!

SpinSamba is definitely out to keep their new players happy; we now take a look at what they are doing for existing players. We do not have any exclusive bonuses with them this time around but the good news is that they have a number of bonuses to choose from. SpinSamba has come up with the perfect solution to Monday blues with their Monday Triple Rewards. Every first day of the working week, they are offering a 3 tiered bonus as week as free spins and free money. Wednesdays are just as bright at the online casino with their weekly cashback offer. You will need a bonus code in some cases but we have included everything in the handy table below.

The fun doesn’t stop there with SpinSamba though as they always have something new up their sleeve. In fact each month they hold new promotions and these vary a lot. In fact, we would suggest signing up to receive their newsletter as that way you’ll get the latest on all of their promotions. For instance, at the time of writing this review, they were awarding players with 3x as many comps points when playing Trigger Happy. The previously mentioned comps points, as well as SpinSamba’s VIP Program, are further perks for existing players but we have a separate section for this.

In general, online casinos raise quite a few eyebrows when it comes to safety and security. Things get even trickier with SpinSamba especially when you consider that it is illegal to places bets at online casinos in Australia. The online casino has a Curacao license to back it and thus needs to ensure that certain requirements are fulfilled. Moreover, it falls under Luckland B.V. Group and we feel that falling under a bigger group is always a good thing as they have more to lose if they violate.

The SSL symbol in their footer section, as well as the padlock symbol, are proof of measures they have taken to ensure the protection of personal data. One thing which they are lacking though is a privacy policy. This has become a necessity and SpinSamba is probably one of the first online casinos we have come across that does not include one.

Another area they are lacking in is their responsible gaming section. Although they do have a dedicated page for this, it isn’t very informative and they have not included links to independent third parties like who can help with addiction. Gambling help online is a great example of an Australian specific organisation that can help players understand the importance of controlling their gameplay time.  To top it all off, they promise that they have created a page to help players themselves and when you click on the link you are actually redirected to a casino site that promotes bonuses. We are going to give them the benefit of the doubt and assume that this was an honest mistake. This said it is definitely something that they need to amend as responsible gaming should never be taken lightly.

When it comes to game fairness, the fact that they are powered by Real Time Gaming creates a bit of a grey area. RTG is a reliable game provider but it leaves compliance issues up to its licensees. Although the casino site states that its games have been RNG tested we would have liked to see some proof of audits from independent authorities such as eCogra or iTech Labs. Some online casinos are even publishing their RTP checks which is something that players are starting to look out for. Although SpinSamba has made sure of certain security checks we do feel that this is an area that needs work.

Unlike our previous section on safety, SpinSamba’s banking page is quite straightforward. Currently, they have 4 payment options to choose from which may seem lacking for some players. This said, considering that their main target market is Australia, there are very few methods available for players from here anyway. Neosurf is perhaps their best option since it works in a similar way to a cash voucher and is available to buy across Australia. The online casino also accepts bitcoin which some people like as it allows them to retain anonymity. Of course, credit and debit cards can also be used bu these tend to be the riskiest method out there.

The good thing about having a few payment methods is that the policy is more simple. For starters, deposit limits are the same regardless of the type you opt for. When it comes to withdrawal limits, this will depend on your VIP status. We have listed all of the details below:

• Min. Deposit: 30 AUD
• Max. Deposit: 500 AUD
• Min. Withdrawal: 50 AUD
• Max. Weekly Withdrawal Silver Class: 2000 AUD
• Max. Weekly Withdrawal VIP Class: 4000 AUD

Unfortunately, the online casino has not been very transparent when it comes to withdrawal times. They do state that all payment methods are subject to processing but do not include any actual time windows. Obviously, the quicker you send over all the documents required the faster but we still feel they should include information about this.

SpinSamba may not be one of the biggest game libraries out there but there is still a great array of casino games to choose from. Their entire game section is powered by Real Time Gaming, a reputable game provider who believes in ‘taking gaming seriously’. Some players are wary about this company due to security reasons mentioned previously however they still have some great games out there.

Being the biggest section in the game library, there are a good number of high-quality pokies to choose from. If you prefer big jackpots, then you’ll also be pleased to know that they also have a section dedicated to progressives. High rollers will love multi-million jackpot slot Aztec Millions but there are some other options out there like Megasaur. If you like the virtual gaming world but prefer a game with a lower house edge then you’ll also enjoy the site’s video poker section. There are some interesting titles to choose from and considering the size of their entire game portfolio, there is a good range too. They also have one scratch card game called Treasure Tree to ensure they have all types of players covered.

Their table game section follows suit in that it is small but has tried to ensure that they have all games covered. We were pleased to see that they included both European and American Roulette as they tailor to both low and high-risk player styles. One game that has been completely omitted is baccarat.

In general, we do feel that SpinSamba’s casino games selection needs some work. One other thing to point out is that currently there are no filters in place. The library is, however, section according to game type and considering that there aren’t too many games to choose from, navigation is still quite easy. If the library starts to grow though this could become a potential issue.

If you liked SpinSamba on desktop then you’ll be pleased to know that the colourful, carnival-themed website is also available on mobile. Thanks to its state of art HTML-5 interface, the mobile version is available across all major devices including iOS, Android and Windows. They do not have a native app but the casino site can be played instantly instead. We like the functionality of the mobile site, with everything placed conveniently. Live chat is also available and the bonus section is just as impressive.

One issue with SpinSamba mobile is within the actual game library. As we saw previously, the selection was already quite limited especially when it comes to table games. Mobile casinos always tend to have a smaller choice due to issues with compatibility but in this case, it starts to become even more of an issue. For instance, there are only three table game titles to choose from. We definitely feel that this is something that needs to be addressed as currently, mobile players are quite limited.

Being that SpinSamba is an RTG powered online casino, it came as no surprise that they do not have a live casino section in place. Currently, the game provider doesn’t offer live dealer games so their only solution would be to join forces with other software companies. This would actually also help to fill in the blanks that we previously discussed in the game section.

Nowadays live casinos are becoming extremely popular for a number of reasons. Firstly they help to bridge the gap between the online world and brick and mortar establishments. Players also like the fact that they can interact with others whilst playing in real time. Furthermore, they also eliminate any doubts about fairness and game fixing. In fact, we feel that this is something SpinSamba should look into as it would definitely help to increase their popularity.

As we have seen in the bonus section, SpinSamba is already doing a lot for its existing players. They have kicked things up a notch with their VIP Program for their most loyal customers. They divide players into four tiers based on points accumulated from wagering real money. Entering the first tier is simple as players need only sign up to the casino and place a deposit. We underline the various VIP levels as well as their perks in the table below:

As shown in the table above, it is definitely worth becoming a member of the exclusive Tropicana VIP Club. Players in the silver level will accumulate 1 comp point for every 1 AUD wagered. As they move this will increase as highlighted above. Players can then redeem these points for casino bonus money.  Overall we like this VIP Program as it is clearly segmented into tiers and also simple to understand. It gives players actual targets to aim for which we feel is always an advantage over other online casinos that are less transparent.

Even though SpinSamba has slipped up in a few of the other sections, we were impressed with their approach to customer support. Firstly finding all their contact details is extremely easy and they even have a dedicated page for this. Their live chat is available 24 hours a day, each day of the week and they are usually quick to reply. We liked the fact that they offer telephone support which is toll-free. This is great for players who prefer speaking to an actual human being. For queries that are less urgent, they also provide email support. One section is missing though and that is a help or FAQs page. Most online casinos include this and some even include both. This is a good way to answer general queries. It saves both players and the actual customer support team a lot of time and is definitely something that they should look into.

• Email Support: [email protected]
• Phone Support: +1800022569
• Live Chat: Available 24/7

From the very beginning, it is made clear that SpinSamba’s main target market is Australia. Due to legal restrictions, it is becoming increasingly difficult for players from this country to find online casinos that accept them. SpinSamba not only allows Australian players to place bets, it has actually fully optimised their site to make them feel right at home. From bonuses to payment options such as Neosurf, it is ensuring that players can play online casino games and win real money at ease.

Of course, they do accept players from other countries but transactions can only be made in AUD. The site is only available in English and in fact players from the likes of Canada and New Zealand will also enjoy playing at SpinSamba.

As we have seen in this SpinSamba casino review, the casino site definitely gives players reasons to celebrate. We were particularly impressed with their bonus section which targets both new players and existing players. Furthermore, they have a well-structured VIP program in place as well as loyalty rewards. They even have exclusive support for their most loyal customers.

We must admit that they do have a few things that need some work. Luckily they have made it easy to contact a member of their customer support team and players can ask for any information they require. If you are from Australia then this is one online casino you are going to want to join. This said they are making players from other English language markets feel just as welcome.