Roo Casino Casino Review

Start them off big; that’s the motto that many online casinos tend to follow when it comes to new player bonus. With up to $5,000 up for grabs, the Roo Casino welcome bonus, is right up there with the rest! Except that they have changed one small detail and perhaps it’s what is making all of the difference. Roo has kept things simple and stuck to a first deposit bonus.

We have seen too many online casinos fall into the trap of overcomplicating promotions by spreading them over multiple deposits, with separate terms for each. Quite frankly, the approach Roo Casino has taken comes as a breath of fresh air. You’ll get a better understanding of what we mean in the table below.

It’s simple and that’s something we like, but is it too simple? For starters, there is no Roo Casino no deposit bonus. But considering the underlying terms that are usually a part of these bonuses, we tend to consider them somewhat overrated. We would however have liked to see some Roo Casino free spins thrown into the mix.  

With a welcome bonus that’s so straightforward, you’re only left wondering whether the same can be said for the terms. You won’t be needing any Roo Casino promo codes; that’s always a good start. We’ve listed the rest of the main terms and conditions below.

• Min. deposit: $20
• Maximum bonus amount: $5,000
• Wagering requirement: 20 x Bonus + Deposit
• Game contributions to WR: Slots – 100%, Table Games – 10%, Craps, Video Poker, Live Casino Games, Progressive Slots – 0%

A simple bonus, with equally straightforward terms. There’s not much you can get caught out on with the Roo Casino welcome bonus. Of course, sticking to slots will make it easier to meet wagering requirements. Then again, table games haven’t been completely left out of the picture; they just contribute less.

With a welcome bonus so big, existing players are definitely left wanting more. Luckily this is one casino that won’t leave you hanging. The Roo Casino promotions page is choc a bloc full with ongoing offers. From match deposit bonuses to daily free spins to a mix of both, there’s something for everyone. At the time of writing Roo was even rewarding players who tend to get up early in the morning. Now that’s something you won’t see everywhere!

To top it all off Roo Casino promotions are subject to regular revamps. You’re going to want to check back to their offers regularly or sign up to their newsletter. They’re also known to launch regular promotions in line with special events. Halloween, Christmas and even Valentine’s Day; they’re all accounted for at Roo!

Now that’s not even half of the story. Existing players at Roo Casino are able to take a spin on the Wheel of Luck every 6 hours. Customers receive 3 free spins for every deposit they make. As the name implies, winning will come down to straight-up luck. The good news is that 4 out of 5 spins will award a prize; that’s Roo Casinos promise! Here’s a list of the types of prizes you could be taking home.

• Free spins
• Real money jackpots
• Bonus funds
• Loyalty points
• One time offers

Roo Casino bears no seal from a casino licensing jurisdiction. This definitely is a no go in our books and in most cases an automatic deal-breaker. Having heard so much about the site though and with countless Roo Casino reviews around, we decided to do our own research. We were pleasantly surprised to find out that they are in fact licensed in Curacao. Now we know this isn’t the most sought-after casino license but it’s also the only reason that Roo is able to open its doors to the Australian market.

Still not entirely convinced, we delved deeper. The brand is owned by Digi Markets N.V. and there are several other Roo Casino sister sites. Then again though, the fact that they hide this information still gives us reason for concern. The same can be said for game fairness; there’s no mention of their efforts here. A seal from a reputable third-party organisation like eCogra or iTech Labs would have gone down well with us. Some online casinos are actually taking things further and providing the actual audit reports too. Then there’s Roo Casino; we get radio silence from them.

Luckily though, they have looked to tick some boxes when it comes to player protection. They do in fact have a responsible gambling section. It’s not the most detail pages that we have come across but at least its something. Then again, links or even mentions of organisations that support problem gamblers like Gamblers Anonymous are definitely missing here.

There’s a detailed privacy policy as well as an SSL Secure watermark in Roo Casino’s footer section. Both are proof that the casino is looking to protect player’s personal and sensitive data.  They’re doing something in terms of security but definitely not enough. Is Roo Casino safe? Well it’s licensed and has enough sister sites to its name! We just wish they’d be a little more transparent about this.

Contrary to the Roo Casino promotions section, which was massive, payments are a little bare. For starters, there isn’t a banking page for players who haven’t registered to the online casino. We’ve struggled a little with the casino’s approach to transparency throughout this Roo Casino review. Again this is an issue with payments.

The Visa, MasterCard and Neosurf watermarks in the footer section should at least hint at the payment options available at Roo Casino. We did, however, think that there was more to the story. Unfortunately, though, there isn’t much more to things. Bank transfers are the only other option. What you have to consider though is that Roo Casino is targeted specifically at players from Australia. There’s a lot of restrictions and this in itself is the reason for the lack of choice when it comes to Roo Casino payment methods. There’s really no point in offering a long list of banking options that aren’t even available to players.

We were definitely surprised to see the absence of the likes of Neteller and Skrill. Moreover, when you consider that not all deposit methods are available on withdrawals, things get extremely limited. For what it’s worth here’s how Roo Casino withdrawals look.

• Withdrawal Limit: $100
• Withdrawal Limit – Bank Transfers: $350
• Withdrawal Limit per Transaction: $5,000

Amounts up to $10,000 are processed every 10 days

If the limited list of payment options is something we can live with, the Roo Casino withdrawal policy does create some issues for us. Firstly, the absence of e-wallets means that players will have to stick to Visa or Bank transfers to withdraw their funds. If you have any experience with casino payments, you’ll know that both these methods take time to process. Factor in that 48 hours processing window and Roo Casino withdrawal times are even longer.

We also found the minimum withdrawal limits to be rather steep. When you consider that this is usually set at $10 - $20, it’s over 5 times the amount at Roo. And that’s only if you stick to Visa. They claim there are no withdrawal limits but when you read the full picture, players are still limited. Roo Casino payments could definitely do with a facelift, let’s put it that way.

The Roo Casino games lobby is far from the biggest around but they have enough of the right titles to keep you occupied. Top providers like NetEnt and Microgaming are clearly missing from the picture. Then again, the software companies that have come on board are in themselves proof of Roo Casino’s main market, namely Australia. Take Pragmatic Play’s Wolf Gold, it's particularly popular amongst players from that region.

Games have been categorised into two separate sections, namely Casino and Macau. The latter is more Asian specific, but we like the fact that they have added in filters here. Players are able to narrow down their selection in terms of Roo Casino game providers. It’s rather puzzling that they haven’t adopted the same approach for their other games lobby. Perhaps, it’s in the brink. For what its worth, the current selection isn’t massive, and games have been categorised according to different types. You shouldn’t have too many issues with navigation.

Roo Casino pokies are headlined by the likes of Pragmatic Play, Betsoft and Playson amongst several others. The absence of classics such as Starburst or Play’n GO’s Book of Dead is genuinely felt. Then again there are still some exciting titles to take their place including Mighty Africa. The non-appearance of NetEnt and Microgaming is perhaps most felt amongst progressive pokies fans. Nevertheless, there is a Roo Casino jackpots section, but Mega Moolah and Mega Fortune are missing. Players will have to opt for alternatives like iSoftBet’s Neon Reels.

Roulette, baccarat, blackjack, video poker and for some reason even scratch cards all fall under the Roo Casino table games section. Live dealer games also feature here which only adds to the confusion. Once you do get your head round things though, the selection of the games is actually decent. VIP tables have been accounted for such as VIP Roulette. Casual players haven’t been left out in the cold either with the likes of Baccarat Zero Commission available to play. There are enough Roo Casino games to suit even the pickiest of player’s fancy and it’s a good opportunity to try out titles from less popular providers too.

If you thought the gambling site looked good on desktop then you’re going to love the Roo Casino mobile version. In case you’re still wondering it has been fully optimised for mobile. Practically all devices have full access to the instant play web-app.

The filters we pointed out earlier on in this Roo Casino review are practically the same on mobile. Yes, they’re limited however it’s still something which is more than most. Players are able to choose according to game type in the main Casino lobby. They can also navigate by game provider in the Macau section. Both areas are available on mobile and the quantity of games hasn’t been sacrificed either. As to why they haven’t integrated the same filters across both games’ lobbies, that’s still a mystery to us. Perhaps a bigger drawback though is the fact that at the time of writing the Roo Casino mobile live chat did not seem to be accessible.

But wait there’s more, at least if you’re an Android user that is. Roo Casino app is available to download and it will only take following the simple steps below.

If you read our Roo Casino games section, then you already know that live dealer games are a thing at this online casino. They feature in the virtual lobby. Then again, it only takes looking at the main menu bar to realise this. There’s also a separate Roo live casino section in fact. It’s similar to the virtual casino lobby in that it’s powered by one of the less renowned software providers out there, namely Portomaso Gaming.

Now, this may not rack up against the likes of Evolution Gaming, but Australian players will still be pleased to see that there is a live casino. Live dealer games are becoming increasingly hard to access in this region. The Roo live casino isn’t just available to Aussie players, it’s also decently sized too. Players can choose from live Blackjack, live Roulette and live Baccarat. There are several options for each game. That, of course, includes some VIP tables with higher limits. It’s not the best live casino around but it’s definitely a good compromise for players in Australia. And it’s all available on mobile!

They may have fallen short in several areas but when it comes to the Roo Casino VIP club, they know exactly what needs to be done. Gambling sites take various approaches to VIP schemes. Some keep them secret; others exclude them completely. Ironically, Roo makes everything transparent.

For starters, the casino has a loyalty points system and its tiered across 4 separate levels. The more points you accumulate, the higher you’ll climb. Nothing new here, or so we thought. Here at Roo Casino, the higher you climb up the ladder, the easier it will be to accumulate even more points. We’ve come up with a table below to show you exactly what we mean.

At this stage you’re probably wondering how to accumulate Roo Casino loyalty points. It will only take placing real money bets on casino games. Then again, it’s important to point out that not all games contribute equally to point allocation. The table below should act as a good point of reference.

• Live dealer games and progressive jackpots do not contribute to accumulating loyalty points

You’ll be accumulating loyalty points in no time and the good news is that they can be redeemed. For every 500 points collected, you’ll be able to get $5 in bonus funds. Simply click on the Convert Loyalty Points button in the promotions tab and hey presto.

There’s more to the Roo Casino VIP club than bonus money exchanges though. Here’s where they have kept things a little more secret though. For what it’s worth, we’ve come up with a list of perks you can expect to encounter as you move up the VIP ladder.

• VIP Promotions
• Personal Account Managers
• VIP Loyalty Programme
• Invites to Exclusive Events

The points above are only some of the reasons to get you climbing up the Roo Casino VIP ladder. When it only takes playing real money casino games, we can’t see a reason for not wanting to move up the rankings. All casino players are equal but loyal players at Roo are definitely more equal than others!

Considering the issues with transparency we saw a few times throughout this Roo Casino review it will only be a matter of time before you need to get in touch. Turning to the help section is definitely the first move to make. The casino has an FAQs section which covers the most basic of areas. It’s a good place to start but chances are you’ll still need to contact Roo customer support. Luckily, their live chat is available 24 hours a day. Your only other option is to send them an email, but this will, of course, take more time to get a reply. At present, there is no Roo Casino phone support. It’s not a deal-breaker but something they could consider in the future.

• Live Chat Support: Available 24/7
• Email Support: [email protected]
• Phone Support: N/A
• FAQs: Available Online

When a kangaroo is the face behind an online casino, you can pretty much get an idea of its main feature market. ROO Casino is an Aussie specific site with a number of similarly focused sister sites. The casino site is only available in English and accepts AUD. Neosurf is also particularly popular in this region. Of course, it only takes reading the about us section to get the full picture. Roo is short for Roody, the kangaroo born in Melbourne who is now considered the online casino mascot. Needless to say, things don’t get more Australian than this! And to top it off there’s that Roo live casino available to players from here. Now that’s something you don’t see at any of those RTG casinos currently targeting the same market or most other Australian casinos for that matter!

Roody is about to take you on a journey and it only takes reading this Roo Casino review to start it. It isn’t all roses and we would definitely like to see the online casino become more transparent. Working on their payment section wouldn’t hurt either. Then again there’s that hefty welcome bonus and the rest of the Roo Casino promotions. Let’s not forget about that lucrative VIP program either. Joining Roo Casino is a leap of faith we are willing to take!