25 No Deposit Free Spins available upon Sign Up.
All casino games instantly available, from your palm, on your mobile device, no downloads necessary. Sounds too good to be true, at least, it did sound too good to be true a decade ago. Now, all online casinos including Rich Casino are available across all devices, both desktop and mobile. The topic of this review is the Rich Casino app, which, to be precise, is in fact a no download mobile web app. To start playing, you just need a casino player account, and a mobile web browser. Until further notice, Rich Casino does not require its customers to download any APK files for Android, nor to visit Apple's App Store. With the basics aside, let's see what we have under the hood!
25 No Deposit Free Spins available upon Sign Up.
Rich Casino was never part of the movement that put fine lines between desktop and mobile players. Instead, they treated all players exactly the same. Although at times it seemed as mobile players are getting more attention, in reality, this was never the case. To get a better idea of which casino promotions are available to you, regardless of the device you have at your disposal, you should just tap on the main menu button in the top left corner of the screen, and navigate to the Promotions page. At the very top, you will see all featured promotions, that are running at the moment. You can also tap on any day of the week, and you will see which bonuses are available on that particular day of the week.
Same goes for bonuses and promotions. Nevertheless, we recommend checking your email as well. Rich Casino, like any other mobile casino, likes to interact with its customers via multiple channels. At the end of the day, you get the same promotions on the menu, both as a desktop and a mobile player.
The Neosurf welcome bonus, the Crypto welcome bonus package and even the standard welcome bonus package which consists of five deposit bonuses, they are all available to mobile casino players.
Unfortunately, the markets in which Rich Casino operates, or better said, in the markets where it's popular, do not come with any mobile payment methods, the likes of Boku or Zimpler, for instance. However, e-wallets and credit cards do a fair job as well. Then again, you better be aware of the threats that come with using these online. E-wallets are OK, but using credit cards online, especially in online casinos, it's considered a risky business. For what it's worth, desktop or mobile deposit, Rich Casino treats both the same. As long as you don't have any malicious software on your phone, you have nothing to worry about. Rich Casino's SSL certificate and security system guarantee the transaction is kept private and anonymous. Though, you will be required to verify your identity with the financial department of Rich Casino at some point in time. In most cases, this will take place when you will submit a withdrawal request.
There are two very important points we have to make here. One, the casino lobby is custom, based on your location. So, if you are from Australia, you will see "Pokies" instead of slots. Moreover, there are live casino games, something that is extremely rare in markets where online gambling is not legal. Vivo Gaming, one of the casino game providers of Rich Casino, is in charge of entertaining Rich Casino players. However, you have to make a deposit to gain access to the live casino lobby. In all honesty, it's worth it! Instead of dealing with the RNG, you can have some fun with real live dealers, with real decks, that are not shuffled after every hand, or even better, you can see how the roulette wheel spins, and the ball lands on your number, or at the very least, on your colour bet.
Pokies, or slot wise, Rich Casino is fine, but we think that the reason why many slot players like Rich Casino is because of the slot races that run almost every day. If you are looking for jackpot pokies, just look for the Red label on the thumbnail which shows the jackpot amount. Unfortunately, there is no special, dedicated tab for Jackpot slots on mobile.
The groundwork is laid out, but not everything is working as it's supposed to. For starters, the live chat is not working. Moreover, you have to be logged in to see the live chat button, which is unheard of among UK online casinos. In addition, similar casinos, which we suspect are Rich Casino sister sites do not showcase any phone numbers, meaning there's no phone support. However, Rich Casino does show a phone number in Australia, which is supposed to be of help to Aussie casino players. You can find more about this in our full Rich Casino review.
You can find the live chat button in the footer of the page, and any numbers or email contact details in the Contact Us section, also available in the footer of the page. In our opinion, the best and easiest way to contact customer support as a mobile casino player is by calling them. This is why we always check the quality of phone support!
It's a modern mobile web app, to say the least. Although it comes with a few drawbacks, we think that it has enough features, and reliable quality to attract casino players who like to play on the go and keep them entertained for a long time. We don't think Rich Casino should go out of their way and offer a native app, instead, they should work a bit more on the existing product. For starters, fixing problems with customer support is a great idea. Also, making it clear why some payment options are not available to players from certain regions is also a thing. Needless to say, this does not concern mobile casino players only, rather the entire player base.