Rich Casino Review

Rich Casino has a spectacular welcome bonus package which comes with 5 deposit bonuses, and new players also get 25 free spins on sign up. This is way more than what other online casinos have to offer, not to mention the no deposit bonus, which has become a rare sight to see nowadays.

The bonus amount is admirable, and the bonus wagering requirements are fair, some would describe them as favourable in certain regions of the world. However, what we don’t like is the 7-day expiry period. It’s just too short of a period for players that like to go for the full welcome bonus amount. Nevertheless, if you consider yourself passionate player, you’re all set, even if you decide to go for the maximum bonus attainable.

Rich Casino Bonus Terms and Conditions

• Min. deposit: $20
• Wagering Requirement: 35 x deposit + bonus
• Bonuses Expire after 7 days
• Sign-up free spins wagering req: 20 times winnings amount
• Maximum cashout limit from free spins: A$100
• Games that Contribute to Wagering Requirement: Slots (100%), Video Poker (20%), Blackjack (2.5%), Roulette (10%), Baccarat (10%), Keno (10%), Bingo (800%)

Lastly, the game contributions make the Rich Casino bonuses somewhat attractive to table game players. In other words, you don’t necessarily need to be a slot player to be a bonus player at Rich Casino. However, playing slots at Rich Casino means you will be completing the wagering requirements sooner than later.

Rich Casino Neosurf Bonus

Besides the standard welcome bonus package, Rich Casino has a special Neosurf bonus, 400% bonus on the first 3 deposits. Now that’s a proper welcome bonus for avid casino players!

The same bonus terms that apply to the regular welcome package, apply to the Neosurf welcome bonus as well.

Casino bonuses are essential, especially for players that like to play more, rather than just spend a bunch of money on casino games. Bonuses can double, triple or in Rich Casino case, they can quadruple your deposits! As an existing player, or an already registered one, you get access to cashback bonuses, to various VIP draws, tournaments and much more! To stay up to date, it’s important to check the Promotions page, and your account area. Basically, once you’re logged in, go to your account, or the cashier. You will see all bonus offers that are available to you.

Are the bonuses for registered players attractive? Yes, but only if you decide to climb the VIP ladder, which is not all that difficult. Nevertheless, for the sake of consistency, we’re going to discuss the VIP program and the loyalty rewards a bit later. Now, let’s check out the security and licensing at Rich Casino.

This is an update of our Rich Casino review. The initial review was conducted a few years ago, and back then, we were not happy with Rich Casino, mainly because of certain “transparency” issues. For starters, there were no details on the license and the bonus terms. It took us weeks to get a reply with the full bonus terms. Today, apparently, things have changed, for the better! The bonus terms, or as Rich Casino calls it, the bonus rules page shows 3 very detailed pages with terms that apply to bonus offers. Still, there are rules that are missing, like the minimum qualifying deposit for instance.

Even now, we had to do our research to find out where the casino is licensed. To answer this question, it’s Curacao, where most non-UK online casinos are based.

However, much is changed at Rich Casino, at least from the last time we visited. It pays great attention to responsible gambling, linking to both Gamblers Anonymous and GamCare, this is something that’s very rare in Australia. Besides this, it also boasts the symbols of McAfee, Norton and it says it’s PCI Security Standards Council compliant.

The site has an SSL certificate, and there is a privacy policy.

From a tech perspective, Rich Casino is as safe as any other online business website. However, since this is an online casino, and not an online shop, it desperately needs more info on the license, or the “industry credentials”, in a way. Ideally, there would be a link to the eGaming Authority of Curacao.

Frankly speaking, we hoped to see more diverse payment options, considering the markets where Rich Casino operates. In spite of being part of a larger group, payment methods are sort of a problem. With e-wallets like Skrill, NETeller and EcoPayz as the most reliable options, Rich Casino is in a good spot, but not in all markets. Even Neosurf is not fully available in all markets. This is a flaw, one that has to be addressed by the operator.

On the other hand, when it comes to withdrawals, players can withdraw via bank transfer only. Had there not been cryptocurrencies, Rich Casino would’ve been isolated. Players from Australia, for instance, can deposit using Credit Cards, AstroPay, and e-wallets, but you might have to go around some terms to set up the e-wallet accounts.

Withdrawing is more difficult. If you’re not into cryptos, you can withdraw via bank wire only. This is a big flaw, as it comes with high minimum withdrawal threshold, and added fees, which most players do not even consider.

Rich Casino Withdrawal Times & Fees

• Weekly Withdrawal Limit: $/€4,000

So if you want to withdraw an amount, larger than the specified weekly withdrawal limit, you will get the full amount in several installments, until the full amount is paid out. For the record, the minimum withdrawal threshold for bank wire transfer is €/$500, which is too high! Players who have deposited and played in Bitcoin, have to use the Bitcoin withdrawal option.

The casino lobby looks better, and it actually is better than most casinos in this category. For starters, there are several different ways to filter the games, based on providers, popularity and type. It’s not much, but it’s better than its competitors. The pokies and classic pokies tabs hide an admirable collection of 3-reel and 5-reel slots, that are sort of forgotten by the mainstream casino player base. It may come as a surprise to many, but there are progressive jackpot pokies among these, which cannot be underestimated.

Virtual table games are available, but the offer is kind of underwhelming, with only a few roulette and blackjack games available. Then again, if you’re a roulette player, you’re in for a big surprise!

There is a dedicated tab for video poker games, and they come in large supply! Jacks or Better, Deuces Wild, Multihand versions of all video poker games, and jackpot video poker games, in short, Rich Casino is a heaven for avid video poker players that aim for the much desired royal flush!

If Bingo is your thing, check out the bingo section, but we personally, are not that much into this type of games. It feels like they do not belong here. There are roughly 20 bingo games available!

All games are available for instant-play, which is very important to any player nowadays. We didn’t like the positioning of the search box, because it’s seamlessly integrated with the responsive menu, at the very top of the screen. If you don’t know where and what you’re looking for, it will take a while before you find it.

Even back when we first reviewed Rich Casino it had all mobile capabilities, offering players the ability to play on the go. Nothing is changed in this department. The mobile web app provided by Rich Casino is responsive and compatible with all mobile devices, including Android smartphones and tablets and iPhones, and iPads. There are no native apps, and we don’t consider this a flaw in any way.

However, when it comes to the casino games available, it kind of is limited, but only because there are not that many providers to fill in the gaps. You can still enjoy Diablo 13 JP, Crazy Monkeys JP and Safari Deluxe slot among others, and Wolf Treasure is also at your full disposal. The table games offer is slashed as well, with only 3 roulette games and 4 blackjack ones available. Not that many, and certainly not enough to meet our criteria.

Needless to say, we cannot omit the presence of live dealer casino games available on the go with Rich Casino. Thanks to Vivo Gaming, Rich Casino can entertain table players with their mobile friendly live dealer games. It’s an advantage, in any way!

Vivo Gaming powers the live table game action, covering Blackjack, Live Roulette and Live Baccarat. There is not poker, but even this is enough to quench the thirst for live casino games, at least for a moment. Vivo Gaming may not be the leader in the industry, but they kind of are in regions where not many live game providers operate, like Australia, for instance. The live streams are in HD, and they are available both on mobile and desktop. If we could change anything, we’d probably add Texas Hold’em Poker, but other than that, we’re perfectly fine with the Rich Casino live dealer game offer.

The limits are acceptable, and pretty much any table game player can afford them. However, to gain access to the live dealer games, you have to make a deposit. We recommend a deposit of at least $/€50 if you want to get a good idea of what live casinos are all about.

If you are looking for live casino game bonuses, you must be new here. Almost all such bonuses that are offered to casino players are offered to VIP players, or loyal players as operators like to call them. Frankly speaking, we’re not really sure if Vivo Gaming has the tech capabilities to manage bonus players. If you are given any bonuses, it’s on Rich Casino’s discretion, meaning, they will pay REAL money to Vivo and then they will let you play. Of course, you don’t have to worry about anything, but it just shows how far a casino can go to reward their loyal players.

If you want to find out more about the Rich Casino VIP program and the loyalty rewards and benefits that come with it, you will have to register, log in, and open your account. Then, look for the Check VIP button. It will take you to the VIP page, where you can find out more about the VIP levels, how you can get there, and what you get in return for your loyalty. Or, you can simply check out the table below, followed by the bullet list showing you the perks. If you want more information, you have to check out the VIP section yourself.

This should give you a general idea of how long it will take before you get a taste of the high VIP level privileges.

VIP Benefits at Rich Casino

• Exclusive Events
• VIP Account Managers
• Exclusive Tournaments
• Higher Bet Limits on Games
• More Favourable Withdrawal Limits
• Dedicated Promotions

Then again, only a few players will ever get to benefit from these rewards and perks. We are not saying you can’t be one of them!

This is the boiling topic, one we hate covering because we found several inconsistencies at Rich Casino. One thing is for sure, it has the necessary tech conditions to provide all-inclusive customer support, covering live chat, email and phone support. Nevertheless, we barely made email contact. Live chat is out of order, or so it seems. There is phone support, and the phone numbers provided target specific regions. That being said, we haven’t tested them, but whenever there’s a phone number made public like this, it always has worked for us. Below, you can find the contact details for Rich Casino.

Rich Casino Contact Details

• Live Chat: Not Available
• Phone Number (Australia): +61 261450398
• Email: [email protected]
• FAQs: Provided

Let’s not forget mentioning that in order to SEE the live chat button, you have to be logged in. In other words, live chat is not available to players who are not registered. This is a big flaw and a disadvantage for players who just want to learn more about the casino.

At first glance, it doesn’t look like much. It looks as if the casino is tailor-made to your needs, but that’s only because of the IP filter which makes it easy for Rich Casino to show you only relevant payment methods, relevant game providers and relevant contact details. In other words, if you were to change your location or access Rich Casino from a different location, you will see something slightly different.

Nevertheless, the casino is well-prepared and fully capable to entertain players from Australia, Canada and any French or German-speaking region. Moreover, the casino is available in Spanish, which pretty much opens it to the South American markets.

Rich Casino has definitely made progress since our last visit, especially in the area of security and transparency. The game offer has changed as well, but we think this is directly related to the game provider licenses, in simple words, because of legal stuff.

The bonuses are more generous than ever, and with fair wagering requirements. With the exception of the inconsistencies in the customer service area, we cannot but recommend Rich Casino. Hopefully, this will be changed, and we will have more features to point out in the updated version of our Rich Casino review.