Prism Casino Review

by casinocountdown.com™
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Players from USA Accepted

Last Update

Not Recommended

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Prism Casino – Not Recommended

Prism Casino is an online casino site which offers its services to players in the US, while also servicing a number of other jurisdictions worldwide. The site is powered solely by games from Real Time Gaming (RTG) an industry gaming software that is well known in the States. Historically Prism Casino has faced some rather scathing reviews and complaints from customers. And the main reason behind that, failing to adhere to local gambling laws and regulations. We recommend checking out the casinos listed above, which are much better options that Prism Casino.

prism-casino screenshot

Prism Casino No Deposit Bonus Welcome Package

If you’re looking for the Prism casino bonus codes, then look no further as we have them both! We suggest starting with the Prism casino no deposit bonus code, to test out the casino and see exactly what it has to offer. If you enjoy your experience, then you should claim the 350 % deposit bonus which gives players up to $3,500. To get the Prism no deposit bonus you’d just need to sign-up with the Prism code below. Once you’re all set, you can claim the deposit bonus by going to the cashier and redeeming the coupon code below.

Welcome Offer

Prism Casino Bonus

Prism Bonus Code

No Deposit Bonus

$30 Free Chip

PRISM30

Deposit Bonus

350% Bonus up to $3,500

FD350

21+ New customers only - T&C’s Apply - Gamble Responsibly

Prism Casino Bonus Codes Terms and Conditions

  • No Deposit Bonus has a x20 Wagering Requirement
  • No Deposit Bonus Maximum Withdrawal is $100
  • Minimum deposit of $30 required for the Deposit Bonus
  • Players can deposit up to a maximum of $1,000 for the Deposit Bonus
  • Deposit Bonus has a x10 maximum cash out
  • Deposit Bonus has a x20 Wagering Requirement*
  • *Deposit Bonus has a WR of x 40 on Blackjack, Multihand Video Poker, and War
  • Roulette, Craps, Baccarat, Pai Gow Poker, War, Sic Bo, and Shooting Games do not contribute towards wagering requirements
  • You cannot have more than one promotion active at a time
  • New customer accounts only and must be your first deposit
  • Country Restrictions Apply
  • 21+ - T&C’s Apply

If we had to be honest, we’d say we weren’t too impressed with Prisms Casinos sign-up offer. They have very complicated terms and conditions which makes us question whether they will even pay any bonus winnings out. It gets even more complicated when the wagering requirements change depending on which casino game you play, which also may we add, are quite high. We’d definitely suggest taking a look at the fine print for yourselves before using any bonuses here. On the bright side, Prism Casino does offer demo versions for most of their games, allowing players to test the waters, and the gameplay, before wagering their own money.

Prism Casino Bonuses and Promotions

Apart from the sign-up offer we discussed above, Prism Casino seems to look after their existing players with frequent additional bonuses and promotions. Prism Casino put new monthly bonus offers up for grabs on a monthly basis. At the time of writing, players stand to win some ‘Graveyard Specials’, including bonuses, cash backs and free chip specials. They may also get their hands on some Prism bonus codes, which usually focus on slots and keno, while bonus offers targeting video poker and table game players aren’t infrequent either. VIP players have access to some blazing VIP bonus offers, which include big bonuses and cashback rewards. However, we’ll delve into more detail about how to become a VIP player, in the VIP and loyalty section of our Prism Casino review below.

Is Prism Casino Safe and Secure?

Our initial impression of Prism Casino was that it seemed quite sketchy. The site navigation and layout feel quite dated, and while this can be a red flag in and of itself, it was hardly our biggest problem with this particular site. FAQs claim that Prism Casino is ‘completely licensed and works in conformity with all laws pertaining to online gambling’. While it can be hard to say whether this is true or not, the fact that this answer contained no mention of an actual license number, or license authority did raise our suspicion. Contacting customer care through live chat failed to clear up this query as well as we were again left with a very vague response stating that the company observes all necessary regulations, but no additional information or links could be provided that weren’t already on site. 

We generally like to see a clearly labelled license number, and licensing authority with visible contact info displayed somewhere on the main page. As well as some kind of return to player (RTP) information and gaming audit certification. No such luck here. All we get is a couple of ‘CDS’ (Central Dispute System corporation) logos towards the bottom of the page. We recognized CDS as a less than reputable dispute settlement firm that works in association with Real Time Gaming (RTG), Prism Casino’s sole game provider. The first link took us to a dispute settlement form, with SSL encryption, which did give us some hope.

However, the second link took us to an unprotected site address by the name of ‘hastingsbv’ containing supposed links to CDS and certification pages. The only contact info to be found anywhere on the site was an address in the island of Curacao, in the Dutch Caribbean. We didn’t want to stick around too long on a site with no SSL encryption, especially one with such a distinct Windows ‘98 vibe. But what we did see while we were there had us holding on to our wallets. Notably, a linked CDS page that gave no contact information whatsoever, and a ‘Gaming Labs Certified’ logo which led us to another page that literally stated, ‘Certificate of Integrity Not Available’. Going down this rabbit hole did give us some sincere doubts as to the licensing and legality of Prism Casino’s operations.

On the other hand, Prism Casino’s site itself does offer SSL encryption, which at least gives the users some peace of mind in knowing that their details are protected from third parties on the network. However, with no credible license info to be found anywhere on the site, as well as no visible audit certification or RTP figures for any of their games, we feel it would be irresponsible to give them a passing grade in this department, at least not with things as they stand at the time of writing.

Prism Casino Payment Options and Withdrawals

We were initially happy to see a dedicated banking page, but soon realized that this page severely needed an update. The information was so convoluted and unclear and gave no indication of a time frame in which a withdrawal can be expected to be received. We simply had to ask a customer care representative to elaborate on this issue, and thankfully we were given some timeframes for their withdrawal methods which are conveniently displayed in the table below. However, we think it’s only reasonable to expect this information to be labelled clearly in the payment section of the site.

Payment Method

Withdrawal Time Frame

Credit Cards

7 Business Days

Neteller

7 Business Days

Bitcoin

7 Business Days

Bank Wire

7-10 Business Days

Cheque

3-8 Business Days

  • Weekly Withdrawal Limit: $2,500
  • Minimum bank wire transfer withdrawal: $200
  • Minimum cheque withdrawal: $300

Another downside to this online casino is that withdrawals are lengthy, and limited to $2,500 per week. Although the withdrawal info page does state that this limit can be raised for VIPs. We also feel that a few more payment methods could be provided, even if just to make players’ lives easier. Truth be told, we’re not sure whether we can expect these options to be expanded on in the near future.

Deposit Options

  • MasterCard MasterCard
  • Neteller Neteller
  • Visa Visa
  • Visa Debit Visa Debit

Withdrawal Options

  • Bank Wire Bank Wire
  • Cheque Cheque
  • Neteller Neteller

Accepted Currencies

  • USD - $

Prism Casino Games

Prism Casino offers quite an extensive selection of games to choose from, especially when you consider that they are all by the same provider. Real-Time Gaming (RTG) is well known for its game portfolio, among other things, especially in the US market. The online casino games available range from table games, including roulette and blackjack, to slot games, of which some 180 unique games are available. You can also try out Prism Casino’s video poker, or something from their full list of speciality games including Craps, Keno and Magic 7’s.

In terms of layout and functionality, we were first quite disappointed with Prism Casino’s presentation of their games. As when uses are not logged in, search and filtering options are completely nonexistent, leaving users to scroll freely through a list of some 180 slot games with nothing but vague descriptions of game themes below the thumbnails. Though thankfully clicking each slot takes players to a dedicated page with all relevant information on that particular game, and same goes for table and speciality games. Also, we noticed that the descriptions of Prisms table games aren’t nearly as useless as those given for their slot relatives, in that they at least give a concise idea of how the game is played. This should save users some precious time and clicks. Once you’re logged in; however, the layout completely changes and shows an updated version of the site where users can search and filter games by name, newest, oldest, most popular or biggest jackpots. As well as filter the theme from Fantasy, History, Horror, and so on.

Even if we weren’t all too impressed with their game menus, Prism Casino does make up for this by providing a user-friendly site once you’re are logged in, and have a selection varied enough to suit any player’s needs. Particularly those looking for the latest RTG slot games like Halloween Treasures and Storm Lords, but also for anyone looking for an old favourite such as Year of Fortune or Realm of Riches. Want to try some games out right now? Click the ‘Instant Play’ button prominently displayed in the main page toolbar for a list of games with demo versions available right now. Some games not listed here may require a registered account; however, you can try out all of the games practice demo versions on their desktop site. 

Casino Games

  • Baccarat
  • Blackjack
  • Keno
  • Progressive Slots
  • Roulette
  • Scratch Cards
  • Slots
  • Table Games
  • Video Poker

Prism Casino Mobile App

Prism Casino doesn’t offer a Prism casino mobile app at the time of writing. We really thought this would mean that their games were available to play on Android and IOS platforms through phone browsers without the need for any Prism casino mobile downloads. However, we were wrong here too, as you can not get Prism casino instant play on your mobile. Even though the site loaded up and showed a pretty user-friendly interface, we simply couldn’t get any of the games to load on our phone.

prism-casino screenshot

Prism Live Casino Games

Up to the time of writing, Prism Casino doesn’t have any live casino games available. The site’s game provider, RTG, does provide some fully-fledged live casino games; however, none of these are to be found on the Prism online casino site. While this casino has been around long enough that one would expect them to already offer these games if they had any intention to do so, we won’t count them out as they could easily begin to host some of RTG’s live games at any point in the future.

Prism Online Casino VIP and Loyalty

Prism Casino have the general average comp point loyalty reward system where for every 100 comp points you get $1 back. It’s also good to note that the minimum comp points you can withdraw is 1000. However, Prism Casino also has a dedicated page for information on their structured VIP tiers as part of their loyalty program. The natural progression is from High Roller status, to silver, gold and finally platinum level. High Rollers have various benefits such as an increased max payout of up to $3,000 per week, 10% monthly insurance on losses, 3x cash-out with free chips, and 1x cash-out with comp points.

VIP Level

Minimum Deposit

Average Deposits

High Roller

$500

$100

Silver

$1,000

$500

Gold

$5,000

$1,000

Platinum

$10,000

$2,500

According to the VIP page, the requirement to achieve High Roller status at Prism online casino is a one-time deposit of $500 and maintaining an average deposit of $100 or more. However, it does also state that a total of $10,000 in lifetime deposits will override this requirement and award the first level of VIP status immediately. The benefits and requirements for each tier in the VIP program are pretty much the same, increasing in scale up to the Platinum level which rewards players with a payout limit of up to $10,000 per week, 50% monthly insurance on losses, 7x cash out with free chips, 1x cash out with comp points, and higher table limits. The requirement for this coveted status being a one-time deposit of $10,000, and a maintained average deposit of $2,500 or more.

Taking this at face value, we’d say this is a little too rich for our blood. The page did say to contact their helpdesk to see how we can ‘become a VIP today’ under the terms. We were tempted enough by this to give it a try, just to see if there was a way around these fairly massive requirements. But alas, we were told on helpdesk that we would need to meet the minimum deposit requirements listed above in order to be considered for VIP status.

Prism Casino Customer Care

Our experience on Prisms' online casino 24/7 live chat support line was quite positive overall. Sergio, our helpdesk agent, was quick to respond to a number of queries we threw at him. Some he sorted right away, others he double-checked his information before getting back. Either way, we appreciated the effort and definitely felt well taken care of in this respect. Something we couldn’t really get over, however, was a ‘Click to Reconnect’ button which stuck in the middle of our chat window for the duration of the contact, which really made reading his responses unnecessarily difficult. We also never received the chat transcript that we sent ourselves after the exchange. However, we’ll give the benefit of the doubt here and chalk this down to technical difficulties. Prism Casino also offers support via e-mail; however, there is currently no phone support available.

Prism Casino Customer Care Contact Details 

  • Prism Casino Live Chat: Yes 24/7
  • Prism Casino Phone Support: N/A
  • Prism Casino Support Email: [email protected]
  • Prism Casino FAQS: Yes

Prism Casinos Markets and Countries Available to Play!

Its clear Prism Casino favours players from the US, as everything is mainly centered around them, such as offering specific tailor-made promotions to only offering USD as a currency. The site is in only available in English, and players from the US can only withdraw via cheque as well as bank wire at the time of writing. Similar to our best online casinos by country review page. Prisms T&C even has a link to a PDF document online stating the different countries and their geographical restrictions. Here you can see all the countries listed, if they are allowed to play, if they are eligible for the bonus offer and what type of bonuses they can redeem. We appreciated this simple document as not all casinos make this information so freely available. For players in countries with volatile gaming regulations, this can be quite confusing, so we think anything that can provide clarity in this regard is great.

Available Languages

  • English

Main Countries

Excluded Countries

  • Afganistan
  • Albania
  • Algeria
  • Angola
  • Antigua and Barbuda
  • Armenia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Belarus
  • Belize
  • Benin
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Central African Republic
  • Chad
  • China
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Costa rica
  • Cote d'Ivoire
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Gibraltar
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard Island and McDonald Islands
  • Honduras
  • Hong kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Liechtenstein
  • Lithuania
  • Macao
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Mauritania
  • Mauritius
  • Micronesia, Federated States of
  • Moldova
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Nicaragua
  • Niger
  • Nigeria
  • North korea
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Bartelemey
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Somalia
  • South Georgia and the South Sandwich Islands
  • South Sudan
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Syrian arab republic
  • Taiwan
  • Tajikistan
  • Tanzania, United Republic of
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uzbekistan
  • Vanuatu
  • Vietnam

Prism Casino - More Red Flags than White and Blue

Despite the site’s dire need for an update, Prism Casino does offer quite a great variety of games selected from the RTG catalogue. If you like RTG games, you’ll probably love what this site has to offer. Various welcome promotions for this casino may catch your attention as they are constantly available. However, in the course of our Prism casino review, a few things caught our attention which didn’t give us too much faith in Prism Casino. Convoluted payment information and unrealistic VIP entry requirements aside, browsing the site itself simply failed to fill us with confidence in the brand. Worse still, Prism Casino’s complete lack of transparency regarding their gambling license information destroyed the little confidence we had left in them. In the end, we simply wouldn’t feel comfortable recommending this site to users in the US, nor anywhere else for that matter. We hope that we will see this site updated at some point, with better functionality and increased transparency, so we can reconsider our conclusion. But we’re honestly not holding our breath for this one guys.

Pros

  • Weekly Promotions
  • PDF Country Restrictions Document
  • 24/7 Live Chat Support

Cons

  • No Official License
  • Not Mobile Friendly
  • Only USD Currency Available

FAQs

Are there any Prism Casino No Deposit Bonus Codes?
Yes! As mentioned in our Prism casino online review, new members at Prism Casino can sign up for a $30 free chip no deposit bonus by signing up with the Prism casino bonus code PRISM30.
Is Prism Casino Legit?
We were left far from impressed by Prism Casino in this department, but it is hard to answer this question with a straight answer. We’ve gone into depth on this issue, highlighting some of the less reassuring things we found on-site in the security section of our Prism Casino review above. So, you can check it out and judge for yourself.
How can I join the Prism VIP club?
Prism Casino offer 4 levels of VIP membership, each with increasing entry requirements and rewards. We’ve laid out all the details, a table of entry requirements and bonuses in the VIP section of our Prism Casino review above.

Summary Table

Prism Casino Review Overview
Prism Casino AVG
Rating: 2.0 3.9
Number of Bonuses: 0 1.2
Number of Withdrawal Options: 3 7.7
Number of Deposit Options: 4 13.8
Number of Currencies: 1 6.0
Number of Languages: 1 4.8
Number of Casino Games: 9 11.1
Mobile: Yes
Live Casino: No
Number of Excluded Countries: 185 99.6
Licence Score: 1 3.2
Number of Software Providers: 1 10.3
Popular Slots Covered: 4.5 % 34.1 %

Licensed by:

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