Playigo Casino Review

The Playigo welcome package is just what we’d expect from a new online casino. The bonus is split across multiple deposits, the first four the be precise. We were somewhat disappointed to see that there are not free spins being thrown into the mix. This said, there’s still up to €/$600 in bonus money, up for grabs. Players will, however, need to meet minimum deposit requirements to be eligible for any offers. Currently, there are no Playigo no deposit bonuses available.

As separate offers, the match deposit bonuses are rather mediocre. But when you look at the full picture, as shown in the table above, the offer is more than enough to amuse new customers looking to test out Playigo Casino. In order to be certain though, we’ll have to take a look at the welcome bonus policy.

• Min. deposit: €/$20
• Welcome bonus active for: 7 days from registration
• Deposits via Skrill or Neteller are not eligible for the welcome bonuses
• Wagering requirements: 40 x Deposit + Bonus
• Wagering requirements must be fulfilled within 30 days
• The maximum single bet allowed: €/$20
• Maximum winnings for each deposit bonus: 10x deposit amount (max. €/$1,000)
• % Game Contributions to WR: Slots & Scratch Cards - 100%, Roulette - 10%, Blackjack - 5%, Video Poker, Baccarat and all other card games - 0%

For those used to making deposits of €/$10, the minimum deposit limits for Playigo Casino’s welcome bonus could be seen as on the high side. Then again, if you want to utilise any of the offers to their full winning potential, this limit won’t be a restriction for you.

The wagering requirements, on the other hand, are something that need to be considered. At 40 times both the deposit and bonus amounts, they too could be considered rather steep. The good news is that unlike many other competitors, Playigo Casino bonuses can be claimed on various types of casino games. Slot games do however bear the most favourable turnover rates.

One other key term that we need to point out is the maximum winnings limit which has been capped at €/$1,000. Considering that this limit applies to each of the 4 welcome bonuses independently, Playigo has been generous enough.

At the time of writing, Playigo Casino had just launched. It seems that most of their efforts have gone into their new player promotions. As for existing customers, we’re being left in the dark as to what bonuses they can expect. There is an offers section, which is a decent enough start however, for the time being, only the welcome bonuses are displayed.

There is, however, some light at the end of the tunnel. The Playigo Offers section is somewhat unique in that it allows players to filter the promotions by type. There are specific categories for tournaments and lotteries. While both are currently empty, their presence does hint at the online casino’s plans for the future. A look at the general terms and conditions for bonuses acts as further proof. The casino makes reference to ongoing promotions here too.

We expect something to be done in terms of Playigo casino promotions in the near future. This is why we recommend checking back to this section regularly for any updates. That or signing up to their newsletter will ensure that you are kept in the loop. All we can say is, stay tuned.

Playigo Casino is brand new face to the industry. It’s only understandable that players would question the aspect of safety. Their name isn’t widely known, and they don’t have years of experience. We’re here to take you through whether they have ensured that all of the necessary security measures have been carried out.

Firstly, the online casino is licensed by the Malta Gaming Authority. All of the information can be easily accessed in their footer section. While Playigo lacks seals from third parties like GamCare and Gamblers Anonymous, their 18+ logo links out to a separate Responsible Gaming Page. The section is detailed and all of the necessary links to support agencies are provided here.

Other sections that have been accounted for are the casino’s privacy policy and cookie policy. Game fairness is also mentioned briefly in their FAQS. We do however feel that Playigo Casino could do better in this regard. A watermark to an independent auditor like iTech labs, for instance, is just what they need to gain an edge over the competition.

Playigo’s payments section, or rather lack of it, is an area that we feel they could work on. Unregistered customers have no access to a banking page. In fact, their only go to are FAQS but even here, the information is extremely limited. Once signed in, players are of course able to see the full list of payment options available in their region.

The range of banking methods isn’t massive, but we were pleased to see that the main target market has been kept happy. Players from Canada, for example, have access to the likes of Interac, iDebit and InstaDebit; all of which are CAD specific payment methods. Of course, there are all of the standards to fall back on too like Visa and MasterCard as well as the major e-wallets. The good news is that most are available on both Playigo deposits and withdrawals as shown in the table below.

• Withdrawal times: Up to 5 business days for bank cards and up to 3 days for electronic wallets
• Daily withdrawal limit: €3,000 (or currency equivalent)
• Weekly withdrawal limit: €10,000 (or currency equivalent)
• Monthly withdrawal limit: €30,000 (or currency equivalent)

Playigo casino players are currently only able to make use of two currencies, Euro or Canadian dollar. We do however expect them to extend this selection as they grow. While deposits are instant, withdrawals can take up to 5 days to be completed. Players will also be requested to submit necessary KYC documents. Ensuring you have the right paperwork in hand will help to avoid any delays in the process.

One other important fact about Playigo withdrawals is that they follow a closed-loop policy. What this means is that they stick to the same deposit methods on withdrawals, where possible. We are seeing more online casinos adopt this procedure, particularly the more secure ones. While it can seem like a nuisance, policies like this help to reduce the risks of money laundering.

The first thing that stands out about Playigo’s casino games lobby is its vibrance and colour. But this isn’t just a pretty face, the library is also user friendly. Games have been split according to the main types, but players are also able to filter their selection by provider. Speaking of which, there are some 25 games studios to choose from.

With over 1,000 slots to choose from, a lot of focus has gone into this particular game category. Some of the more popular titles available include Pragmatic Play’s Wolf Gold slot and Play’n GO’s Book of Dead. Playing is also an online casino that offers NetEnt casino games.

Speaking of NetEnt, the casino is home to the notorious progressive slot, Mega Fortune. They actually have a separate section just for jackpots. Here you’ll find some 30 different options from the likes of EGT and iSoftbet. The only thing missing here is the record-breaking jackpot, Mega Moolah. In fact, Playigo Casino has yet to collaborate with Microgaming. Luckily, there are more than enough other providers to fill the void.

Table games are often put on the sidelines, particularly when it comes to new online casinos. We were pleased to see that this is not the case at Playigo casino. Their table games section is overflowing with variations on the classics. This includes a good mix of both low and high limit options. VIP American Roulette is one example targeted at high rollers whereas casual players will enjoy the likes of European Roulette Small Bets.

The only slight drawback to this section is that it also features live dealer games. Browsing can get a little confusing if you’re not acquainted with the titles. In fact, video poker games also feature here and once again, there’s a decent range of options.

There is no Playigo Casino app available for iOS and Android players to download. Instead, their instant-play web app can be accessed across practically all major mobile devices. Again, being relatively new to the industry, a lot of work has gone into creating a stylish interface. The casino hasn’t cut any corners on the usability of the app though, either.

Players accessing the Playigo mobile casino lobby are able to make use of the same filters that we mentioned earlier on. The same applies to the online casino’s offers section although we have yet to see lotteries and tournaments added in.

One difference we did notice is that the help bar on the side is not available to mobile users. Players looking to access Playigo casino live chat must do so via the main menu. The good news is that the feature is still fully functional on mobile. But we’ll speak about this in more detail later on in this casino review.

As we already mentioned in the previous section, Playigo live dealer games feature within the RNG table games section. The good news is that there is also a separate section within the casino lobby dedicated to these types of games. Unfortunately, they haven’t been categorized into the main types like live blackjack, live roulette and live baccarat. This would help to further ease navigation.

Currently, Playigo live casino is powered exclusively by Evolution Gaming. We were pleased to see that there are several VIP blackjack and roulette tables for players who enjoy playing with high stakes. Aside from English language options, Francophone Roulette En Direct should also go down well with players from certain regions in Canada.

While there are more than enough live games to choose from, it is clear that some of the newer, more versatile options have been left out. Evolution’s Deal or No Deal Live is one example. We wouldn’t be surprised to see this section get bigger in the near future.

Playigo is a new casino site that has put a lot of focus into acquiring new players. We have already seen this at the beginning of our review when we spoke about the lack of promotions for existing players. As we expected, there is no mention of a Playigo Casino VIP program either.

Currently, they haven’t been in operation for long enough to be able to deem any of their players as highly esteemed. We wouldn’t be surprised to see them turn their focus to their VIPs once the time is right and they wouldn’t be the first to adopt this approach either. We have seen other new casinos offer loyalty rewards after some time in operation.

Rather than deem the Playigo VIP program obsolete, we’ll remain in the hope that it's coming soon.

Customer support is another that many new casinos tend to overlook, particularly, close to their time of launch. This is because they often don’t have enough resources yet in place. Luckily, this doesn’t seem to be the case for Playigo casino’s customer service.  They have ensured that there are multiple ways to get in touch.

They provide an FAQs section but not many topics are covered here. Most queries will require players to get in touch with a member of the customer support team. Playigo live chat is available 24 hours a day and can be accessed via the help button to the right side of the screen. Players from Canada have the added advantage of being provided with a phone contact number. The only other way to get in touch is via email which we suggest for questions that are less urgent.

• Live Chat: Available 24/7
• Email Support: [email protected]
• Phone Support: (CA) +14038004794
• FAQs: Provided but Not Detailed

Presently, Playigo Casino only accepts two currencies, Euro and Canadian dollars. This is already proof of the main markets being targeted. As per their MGA licence, the casino is able to open their doors to a long list of territories but players from Canada are being treated to a special welcome. We have seen this countless times throughout our review.

Take the payments section, for example, Canadian specific banking options like Interac, InstaDebit and iDebit all feature here. What’s more, Playigo Canada players are also provided with a phone contact should they need to get in touch with the casino. Although there is no country-specific website version, all offers are fully displayed in both CAD and EUR.

Although the casino accepts players from other territories, they seem to have put most of their focus on one particular market. This said they plan to make their casino site available in other languages such as German, Finnish and Norwegian in the near future. This goes to show that Playigo are looking to branch out.

As we have seen in this Playigo Casino review, the brand has only just launched. Their classy interface and lucrative welcome bonus are enough to make you look twice, but they are still finding their feet. In fact, several sections are lacking in some way or another such as their lack of promotions and VIP scheme for existing players. This said, for a new casino, Playigo's games lobby is showing potential, as is their approach to customer support. They have the makings of a top contender but only time will tell.