PlayGrand Casino Review

by casinocountdown.com™
Players from USA are not allowed in this casino
Last Update

Here is a list of casinos that do accept players from USA

PlayGrand Casino offers a high-class casino experience, thanks to its top-tier gaming catalogue and custom loyalty program.

There will be various promotions and valuable welcome offers for each region, such as the UK, Canada and New Zealand.

Our in-house online gaming experts have taken a refreshed look and re-analyzed all the fine details in this PlayGrand Casino Review, including bonus fairness, customer support and payment options.

Welcome Bonuses for New Players

Players from several different target markets that sign up at PlayGrand casino will be able to claim multi-tiered welcome offers, spread across three deposits, and it equals up to €/$/£1,000 for all regions.

The welcome bonus offers a good value from our estimations, and even though it degrades in value as you deposit, it is still subject to player-friendly terms

Players from Canada and NZ, including other regions, can claim a no deposit bonus offer alongside the welcome bonus; however, it is not available for UK players.

UK Welcome Offer

Players in the UK who sign up at PlayGrand Casino can claim an above-average UK welcome offer amounting to up to £1,000 in bonus money and 100 free spins. Here are the details.

  Welcome Bonus Bonus Spins
#1 100% - £300 30 (Reactoonz)
#2 50% - £500 50 (Book of Dead)
#3 25% - £200 20 (Legacy of Egypt)
18+, New players only. Min. deposit £10. Spins on specified games only. 35x wagering requirement. £5 bonus max bet. Bonus must be used within 30 days, spins within 10 days. Full T&Cs apply. BeGambleAware.org

It’s clear that the 1st deposit has the best value, as the deposit match percentage progressively losses its value on your 2nd and 3rd deposit. Still, you can get additional free spins just by making the minimum deposit.

Sign-Up Bonus for Other Regions

Players from other regions will get the identical UK welcome bonus value but in their own currencies. Customers from Canada and New Zealand can look forward to a no deposit bonus offer upon registration and a generous deposit offer afterwards.

Deposit Welcome Bonus Bonus Spins
#1 100% - €/$300 30 (Reactoonz)
#2 50% - €/$500 50 (Book of Dead)
#3 25% - €/$200 20 (Legacy of Egypt)
18+, New players only. Min. deposit €/$10. Spins on specified games only. 35x wagering requirement. €/$5 bonus max bet. Bonus must be used within 30 days, spins within 10 days. Full T&Cs apply. BeGambleAware.org

Considering the usual sign-up bonuses offered at online casinos in Canada and NZ markets, there are competitors with much higher offers. However, the PlayGrand Casino welcome bonus is still within the market averages in terms of value, and it's still worth the claim.

No Deposit Bonus for Other Regions

Players from regions such as Canada and NZ that will register at PlayGrand can look forward to 50 no deposit free spins. As the name suggests, you won’t be required to make any deposit to claim this bonus.

  Bonus
No Deposit Bonus 50 No Deposit Free Spins
18+, New players only. No deposit required. 10-day expiry. 35x wagering requirement. Max win amount is $100. Full T&Cs apply. BeGambleAware.org
  • Number Of Spins: 50
  • Game: Book of Dead
  • Wagering Requirement: 35x winnings amount
  • Max Cashout: $100
  • Expiry Date: 10 Days

These are the key no deposit bonus terms you should be aware of before claiming the offer. Once you have met the wagering target, you can withdraw any winnings as real cash.

Bonus Terms

  • Wagering Requirements: 35x bonus amount
  • Free Spins WR: 35x winnings amount
  • Min Deposit: €/$/£10
  • Excluded Deposits: Skrill, Neteller
  • Expiry Date: 30 Days
  • FS Expiry: 10 Days
  • FS Max Cashout: €/$/£100
  • Max Bet Limit: €/$/£5
  • Game Contributions: Slots, Scratch Cards & Keno (100%), Table Games (10%), Video Poker (5%), Other Games (0%)*
    *Please refer to the Bonus T&Cs for the full list of wagering restrictions and excluded games.

The bonus terms are the same for all regions. The wagering requirements are favourable considering you’ll have to wager your bonus only 35 times.

The max bet limit is standard too. You’ll also have 30 days to wager the bonus, which is plenty of time to meet the low wagering requirement.

Nonetheless, as bonus offers are prone to changes, be sure to check out the full terms before claiming any bonus at PlayGrand Casino.

Ongoing Casino Promotions

Several ongoing promotions will keep players’ balance afloat. While they might not be high in numbers, they are certainly generous.

Regular players can look forward to the casino’s monthly prize draw giving up to several thousand in different currencies. They can also earn and redeem loyalty points, which can be exchanged for bonus funds.

There's also a weekly 'Daily Drops & Wins’  tournament with daily prize drops on eligible games, that can only be seen after you log in.

However, there were no free spins or deposit match bonuses advertised on the site. The casino may send tailored offers by email, but we cannot guarantee this.

Compared to some UK online casino sites that display various regular promotions, it is clear that PlayGrand Casino could perform better in this segment.

It’s recommended to subscribe to the casino’s newsletter, as it is the best way to stay updated with the latest promotions and updates at the casino.

Is PlayGrand Casino Safe?

PlayGrand Casino is managed by White Hat Gaming Limited, a company licensed and regulated by the UK Gambling Commission (Ref. No. 52894) for customers in the UK and the MGA (MGA/B2C/370/2017) for all other customers. 

These two licenses are a direct sign PlayGrand Casino is 100% safe. This is due to the strict rulebook that both of these licensing bodies require. They are related to marketing, fair play, protection of player funds and game fairness.

The site uses an industry-standard 256-bit SSL encryption technology. This means that all your personal data will always be encrypted whilst in transit over the internet.

Responsible Gaming

There is a dedicated responsible gaming page, with links to third-party problem gambling assistance organizations such as GamCare and Gamblers Anonymous, and advice on using gambling tools and a self-assessment test.

Players can adjust the following gambling limits:

  • Deposit Limits
  • Reality Check
  • Time-Out
  • Account Closure
  • Account History
  • Self-Exclusion

As you note, wager and loss limits are not included. These tools provide players with complete control over their gambling spend and would’ve been a nice addition to the already good-looking list of tools.

PlayGrand Casino Payment Options & Withdrawal Policy

As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos

At PlayGrand Casino, you can find both country-specific and international payment methods, ranging from e-wallets and debit/credit cards to prepaid cards and bank transfers.

UK players can benefit from using PayPal, while Canadian players can take advantage of region-friendly options like Interac and Instadebit.

New Zealand customers can choose from several popular e-wallets such as Skrill and MuchBetter and prepaid vouchers like Paysafecard and Neosurf.

Casino Withdrawal Times

Payment method Withdrawal Time*
VISA 2-5 Days
Mastercard 2-5 Days
Bank Transfer 2-5 Days
Trustly 0-2 Days
PayPal 0-4 Days
Skrill 0-2 Days
Neteller 0-2 Days
MuchBetter 0-2 Days
ecoPayz 0-2 Days
Interac 1-2 Days
Instadebit 1-2 Days

*Withdrawal timeframes can be extended due to identity verification checks, which can take up to 2 business days. 

The casino doesn’t charge processing fees for deposits and withdrawals, at least not ones that we could spot. 

Also, PlayGrand Casino processes withdrawals to your initial deposit method. If this is not possible, the casino reserves the right to pay you out via bank wire.

Global Transaction Limits

  • Min Deposit: €/$/£10
  • Max Deposit: N/A
  • Min Withdrawal: €/$/£20*
  • Max Withdrawal (RoW only): €/$10,000 per week**
    *lower amounts should be requested via customer support.
    **VIP players may be eligible for a withdrawal limit increase.

In the UK, there will be no maximum cashout limits. Meaning you can withdraw as much as you want.

While players from Canada and NZ, and RoW will have to settle for the €/$10,000 weekly withdrawal limit, it is not suitable for high-rollers unless they have VIP status. 

Deposit Options

  • Bank Wire Bank Wire
  • Boku Boku
  • Entropay Entropay
  • Giropay Giropay
  • Interac Interac
  • Maestro Maestro
  • MasterCard MasterCard
  • Neteller Neteller
  • Paysafecard Paysafecard
  • Skrill - Moneybookers Skrill - Moneybookers
  • Sofort Sofort
  • Trustly Trustly
  • Visa Visa
  • Visa Electron Visa Electron

Withdrawal Options

  • Bank Wire Bank Wire
  • Giropay Giropay
  • Interac Interac
  • Neteller Neteller
  • Skrill - Moneybookers Skrill - Moneybookers
  • Visa Visa
  • Visa Electron Visa Electron

Accepted Currencies

  • CAD - $
  • EUR - €
  • GBP - £
  • NOK - kr
  • NZD - $
  • SEK - kr
  • USD - $
  • ZAR - R

Game Collection - 100+ Game Providers

The gaming section at PlayGrand Casino is supplied by top-tier software providers such as NetEnt, Microgaming and Play’n GO, to name a few. It’s a wide games portfolio that covers all bases.

Games are neatly settled into main categories. The search box lets you use advanced filtering options to filter games by themes and features and narrow down games by their names and providers.

Slots & Jackpots

The slots library is filled with lots of all-time classic video slots such as Gonzo’s Quest, Starburst and Book of Dead.

The selection is ever-growing, as fresh and exciting new titles get added on a weekly to monthly basis.

Many hit Megaways slots, such as Twin Spin Megaways, Piggy Riches Megaways, including spin-offs like Gonzo's Quest Megaways and Divine Fortune Megaways. 

The global jackpot slots selection is rather limited, which is a big downside compared to competitors. However, millionaire-makers like Mega Moolah, Divine Fortune and Mega Fortune are all included.

Table & Other Games

The table games departed has a limited amount of choice, as there are not that many options of Blackjack, Baccarat, Roulette, Poker and Video Poker to choose from.

However, we noticed it’s rich in Blackjack variants as popular titles like Vegas Single Deck and Multihand Blackjack, Atlantic City Blackjack, and few others have been included. 

For the rest of the games, we can single out the likes of European Roulette, American Roulette, and Casino Hold’em and Classic Baccarat as a more stand-out title. There will also be a handful of video pokers like Jacks or Better and All Aces.

Players that like a more casual approach can check out some scratch cards, bingo and arcade games.

Casino Games

  • Blackjack
  • Craps
  • Keno
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Progressive Slots
  • Roulette
  • Scratch Cards
  • Slots
  • Table Games
  • Video Poker

PlayGrand Casino Mobile

PlayGrand Casino boasts a user-friendly mobile web app, thanks to its minimalistic and intuitive interface. The mobile casino is very well optimized for smaller screens and compatible with iOS and Android phones and tablets.

The handy game sorting filters are also available, and you can enjoy the majority of desktop titles on the go. The search option is also included. 

You will have instant access to core functions such as cashier, promotions and account settings, including the live chat. 

During our review, everything was running smooth. We didn’t encounter any problems or performance issues like lag or stuttering.

Complete Live Casino Game Offer

Evolution Gaming-powered live dealer gaming portfolio at PlayGrand Casino offers a top-tier live casino experience with innovative titles and unique betting features.

You can find a range of tables with both low and high betting limits. There will be several Blackjack, Roulette, Baccarat, Poker, and Game Shows options to choose from. All titles offer HD-quality video streams and feature professional and friendly dealers.

We can single-out the following standout titles:

  • Roulette: Lightning RouletteImmersive Roulette
  • Blackjack: Blackjack Party, Free Bet Blackjack
  • Baccarat: No CommissionControl Squeeze
  • Poker: Caribbean Stud PokerThree Card Poker
  • Game Shows: Crazy TimeDeal or No Deal

VIP Program & Loyalty Rewards

Previously, the online casino wasn't giving much information away when it came to their VIP Program and loyalty rewards. Although there is still no mention of a VIP Club, they have made some progress. A quick look at their promotions section, and you'll notice the loyalty scheme in place.

Basically, for every €/£/$10 of real money that you wager, you'll accumulate points. The number of points will depend on the actual casino game you opt for, as listed below:

Game Type Loyalty Points
Slots 2
Scratchcards 2
Bingo 1
Video Poker 1
Blackjack 0.50
Roulette 0.25

Once again, slot games have the most favourable outcome with this deal. Once you accumulate 200 points, you'll be able to redeem them for bonus money. Below is the exchange rate:

  • 200 loyalty points - €/£/$1 bonus money

There are a few catches to the offer that we need to point out. Firstly players will only be able to exchange a maximum of 10,000 points per day. Furthermore, the same wagering requirements apply described previously in our welcome bonus section of 35x bonus amount. Moreover, you'll need to keep in mind the game weighting and max bet rules we mentioned.

Customer Support - Available Round the Clock

PlayGrand Casino has an efficient and professional customer support team that can be reached via email and live chat.

The best of contact is indeed the live chat, where you’ll typically get a response in less than 20 seconds. We tested the response times at various times of day, and the results were similar on all occasions.

You can also write them an email. We haven’t tested response times on this option, and it’s fair to expect an answer within a few hours. 

Also, PlayGrand Casino doesn’t have a FAQ section you can browse through, and this is why we strongly suggest using the live chat options for all of your casino queries, no matter their urgency.

PlayGrand Casino Contact Details:

PlayGrand Casino Featured Markets - UK, Canada and NZ

With its offers and promotions, PlayGrand Casino covers several key English-speaking markets, such as the UK, Canada and New Zealand. But it’s also worth pointing out that EU players are just as welcome.

This is reflected in the payment methods availability. As PayPal will be available for UK players and Canadian customers can benefit from Canada-only options such as Interac and Instadebit

New Zealand players will be able to use prepaid card options such as Paysafecard and Neosurf, including common e-wallets like Skrill.

Additionally, the entire website is geotargeted, with different welcome offers for each region and T&Cs in local currencies such as British Pound, Canadian Dollar and New Zealand Dollar.

Available Languages

  • English
  • Finnish
  • German
  • Norweigan
  • Swedish

Main Countries

Excluded Countries

  • Afganistan
  • Albania
  • Algeria
  • American Samoa
  • Angola
  • Australia
  • Belgium
  • Bolivia
  • Bulgaria
  • Cuba
  • Denmark
  • Ecuador
  • Estonia
  • Ethiopia
  • France
  • Ghana
  • Guam
  • Guyana
  • Hungary
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Kenya
  • Lao People's Democratic Republic
  • Latvia
  • Lithuania
  • Martinique
  • Myanmar
  • Netherlands
  • Nigeria
  • North korea
  • Northern Mariana Islands
  • Pakistan
  • Panama
  • Papua New Guinea
  • Poland
  • Portugal
  • Reunion
  • Romania
  • Russia
  • Sao Tome and Principe
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sri Lanka
  • Sudan
  • Syrian arab republic
  • Tanzania, United Republic of
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Uganda
  • United States Minor Outlying Islands
  • USA
  • Vanuatu
  • Vietnam
  • Virgin Islands, U.S.
  • Yemen
  • Zimbabwe

Take It To The Next Level With PlayGrand Casino

While having its ups and downs, PlayGrand Casino has clearly upheld its high reputation among casino players after being around for more than five years. 

It has a top-tier quality gaming catalogue and VIP program where you can exchange loyalty points for bonus money rewards.

The banking section is all-inclusive, and you can always rely on the 24/7 chat support team to help with any kind of query.

This leads us to summarize this PlayGrand Casino review with a positive recommendation. In case you don’t have an account yet, make sure you claim one of the regional welcome offers and bonus spins upon registration.

Pros

  • Amazing Welcome Bonus
  • Favourable Bonus Terms
  • Responsive Customer Support
  • Geo-friendly Payment Options
  • Excellent Geotargeting
  • Quality Mobile Casino

Cons

  • No FAQ and Phone Support
  • Not Many Promotions
  • Limited Table Games Selection

FAQs

Are there any PlayGrand Casino no deposit bonus codes?

PlayGrand Casino doesn't require bonus codes to claim its generous no deposit bonus. However, you will still need to register at the casino and validate your account. The casino is currently offering all newly registered customers 50 no deposit free spins. Of course, certain bonus terms apply and UK players are excluded from this offer. 

What kind of welcome bonus can I claim at PlayGrand Casino?

PlayGrand Casino offers a multi-tiered welcome package of bonus cash and free spins to newcomers from the UK and several key regions. The bonus is available to first-time depositors. From our estimates, we found the wagering requirements favourable and bonus terms favourable.

How do I contact PlayGrand Casino?

You can reach out to PlayGrand Casino by live chat or email, and we list contact details earlier in our review. Your best way to get a fast answer is via using live chat. The response times are generally under 30 seconds, and your issue will typically be resolved in just a few minutes.

Is PlayGrand Casino safe?

PlayGrand Casino is powered by White Hat Gaming Limited, an experienced company operating under UKGC and MGA licenses, meaning it's completely safe. Besides this, the casino protects all player's sensitive information through state-of-the-art encryption technologies.

Summary Table

PlayGrand Casino Review Overview
PlayGrand Casino AVG
Rating: 4.0 3.9
Number of Bonuses: 1 1.1
Number of Withdrawal Options: 7 7.7
Number of Deposit Options: 14 13.2
Number of Currencies: 8 6.0
Number of Languages: 5 4.8
Number of Casino Games: 12 11.2
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 63 113.3
Licence Score: 5 3.1
Number of Software Providers: 24 12.3
Popular Slots Covered: 55.7 % 34.8 %

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Software Provided by:

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