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With a name like that, we're expecting a grandiose experience with this one. Having been around for quite some time now and forming part of the White Hat Gaming Limited family, PlayGrand Casino definitely looks the part. At one point in time, PlayGrand Casino was a high roller oriented online casino. Today, it’s taken a different approach. Is there more to their classy black and pink interface than meets the eye? Our in-house online gaming experts have done the hard part for you and gone through all the details. From bonus offers including full terms and conditions to their customer support system and payment policy, we're about to reveal it all. Reading our PlayGrand Casino review is the easy part.
As the name of the casino suggests, every aspect of the casino is grand, including the welcome bonus. New players have the opportunity to start off an online gaming adventure with up to £/€/$1,000 in bonus money, and they also get 100 Bonus Spins on 3 of Play'n Go’s greatest hits. The Bonus Spins are available on any of the following games: Reactoonz, Book of Dead and Legacy of Egypt respectively.
Deposit #1 Bonus
100% - £/€/$300
30 Spins (Reactoonz)
Deposit #2 Bonus
|50% - £/€/$200||50 Spins (Book of Dead slot)|
Deposit #3 Bonus
|25% - £/€/$500||20 Spins (Legacy of Egypt)|
18+. New players only. Min. deposit £10. Bonus: 1st deposit 100% up to £300 + 30 bonus spins (Reactoonz™), 2nd deposit 50% up to £500 + 50 bonus spins (Book of Dead™), 3rd deposit 25% up to £200 + 20 bonus spins (Legacy of Egypt™). Spins on specified games only. Bonus money is separate to Cash funds & subject to 35x wagering requirement. £5 bonus max. bet. Bonus must be used within 30 days, spins within 10 days, otherwise any unused will be removed. Only bonus funds contribute towards wagering requirements. Terms Apply. BeGambleAware.org
It’s a rather generous welcome bonus, at least that’s the case on the outside. Its intrinsic qualities might discourage some bonus players from claiming the offer. Players need to wager the bonus amount 35 times before they can withdraw any winnings. Moreover, the minimum qualifying deposit is £/€/$10, and there’s a maximum bet limit of £/€/$5. In other words, you cannot place bets in excess of £/€/$5, or you risk your winnings being void.
Previously, PlayGrand's wagering requirements were above the market average. Luckily they have listened to their players and omitted deposit amounts from this making things much more favourable. You'll also be able to wager the bonus amount on a good range of casino games including table games, scratch cards and keno. This is extremely important for players that are not keen on changing online casinos on a regular basis. We have listed the percentage contribution below.
*N.B - There are some exceptions.
As the table above shows, it is best to stick to slot games if you're looking to get the most out of this welcome bonus. Unfortunately, progressive slots have been ruled out of the sign-up offer. This tends to be standard practice at most online casinos though. Also, players who prefer using Skrill or Neteller for deposits will have to look for alternatives, that is if they want to get their hands on the welcome or any other bonus at PlayGrand Casino. Once again though, most casinos omit e-wallet deposits from their bonuses. Keep the above terms in mind and you're guaranteed to start off on the right foot at this online casino.
There are several ongoing promotions that will keep players’ balance afloat. Now, in our experience, there are always at least two weekly promotions or bonus deals. Then again, we’ve also witnessed how PlayGrand Casino changes these promotions. Because of this, we’re not going to go into specific details as it would be pointless. They might be gone the next time you decide to claim a bonus. To give you a more general idea though, you can expect regular reload bonuses and they're usually available to claim weekly. This was, in fact, the case at the time of writing this review.
PlayGrand is also known to offer a fair share of cashback deals, rest assured that you can always get your hands on some extra bonus funds. We would definitely recommend that you sign up to their newsletter for updates on their latest bonuses for existing players. We can guarantee that the online casino rarely disappoints when it comes to their promotions. Who knows you might even snap up a PlayGrand no deposit bonus! The good news is that bonus codes are viewed as a thing of the past here. In fact, you won't be needing any PlayGrand promo codes to pick up offers here.
PlayGrand Casino like a lot of other online casinos is powered by a White Label Solution, in other words, the operator focuses on the marketing activities, whereas all technical matters, games, licensing and payment services are provided by White Hat Gaming. For what it’s worth, PlayGrand Casino is licensed by the UK Gambling Commission and the Malta Gaming Authority. The SSL certificate which protects your data and personal information is provided by Rapid SSL.
Besides the mandatory licensing and security protocols, joining PlayGrand Casino means you will be playing in a fair online gaming environment. Player protection is of paramount importance, especially for those that are known to get carried away easily. Deposit limits, wager limits and loss limits as well, they are on display at PlayGrand Casino. They also have an entire section dedicated to responsible gaming and link to a number of third-party authorities that help with addiction.
Perhaps an area which we feel needs improvement is their approach to fair gaming. Whilst some gambling sites actually include a section specifically for this, we were unable to find any mention of the measures PlayGrand is taking to ensure their games are fair. We would at least have liked to see an eCogra seal as proof that their games are RNG software tested. As we have seen previously this is a casino site that has listened in the past. We wouldn't be surprised if this was something they look into next.
|As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos|
If you want to get your hands on their mouthwatering welcome package, you'll need to place real money deposits at PlayGrand Casino. This brings us to our next section dealing with payments at the online casino. Although they have been quite transparent so far, we were somewhat let down with their approach to banking. PlayGrand has no banking section for unregistered users. The only hint you'll be given are the payment method logos in the footer section. The list includes a good mix of credit cards, debit cards, e-wallets and prepaid cards. Of course, you can expect the usual suspects such as Visa, MasterCard, Neteller and Skrill, amongst others.
Often, this is the first section where we start to get a glimpse of the online casino's target markets. We were in fact pleased to see that PlayGrand is reaching out here by including some region-specific payment methods. Players from Canada, for instance, will definitely be familiar with Interac Online whilst Trustly is usually targetted at the Nordics. Unfortunately, PlayGrand is not a PayPal Casino, which UK players may find disappointing. There are other options though and Paysafecard is one of the low-risk alternatives.
As for the actual payment terms, they aren't letting much on. We actually had to ask them and even then they seem to have kept things quite vague. We would suggest getting in touch before making a deposit just to be sure about things. We have included some of the details we were able to get our hands on below:
*credit card transactions not available in the UK
We told you this was quite vague especially when it comes down to withdrawal times. This will, of course, depend on the payment method you opt for. As a point of reference though e-wallets tend to offer the swiftest cashouts. Bank transfers, on the other hand, have longer wait times but they also tend to bear the least risks. What is for certain though is that all withdrawals are subject to a 48-hour processing window. No method is truly instant.
At the heart of every online casino is its game lobby. A casino game portfolio is perhaps the best way to distinguish a good casino from a bad one. After all if you're looking to wager real money and win, you'll need to access the games. The same goes for claiming bonuses. Before we get into the actual content of PlayGrand's casino lobby, we take a look at the functionality of it. We were pleased to see the use of filters to help section things off neatly. Courtesy of these, players are able to navigate easily across different game categories. Each of which can be further broken down in terms of the game provider. Of course, they also have a manual search button for those who know exactly what they are looking for.
PlayGrand's game section gets full points from us when it comes to the organisation; luckily they haven't cut any corners when it comes to the actual selection on offer. With the likes of NetEnt, Microgaming and Play'n GO, as well as many other software providers, you can expect a top-notch gaming experience here. Slot fans are spoilt for choice with all of the classics including Starburst and Gonzo's Quest. If you're a lover of jackpots then it gets even better and there's even a specific section for progressive slots. No jackpot library is truly complete without Mega Moolah and luckily you can find it here.
Slots aren't the only focus here though and you'll also find a good selection of table games. This includes a range of Microgaming's prestigious Gold series games including European Roulette. Perhaps one downside to this section is that there are no VIP tables which we could end up being an issue for high rollers looking for higher stake options. Furthermore, online baccarat players will have to turn to the live dealer section or look elsewhere for this casino game. Although there is no video poker section, there are some options in the other games area, you'll just need to know what you're looking for. Luckily, the game filters discussed previously will help make this easier for you.
Mobile players can access the mobile casino using any of the recently released mobile devices. Smartphones, tablets working on Android or iOS are your best call. It’s sleek, neat and allows players to easily navigate around the casino. Most of the functions are available to mobile players. However, there still are minor glitches and typos which should be dealt with in a prompt manner.
PlayGrand managed to deliver a compact interface which is user-friendly and will allow any type of players to find the game they’re looking for, fast and easy. Imagine playing on the go, and you’re unable to locate the game you want to play? By the time you find the game, you’ve already arrived at your destination, making mobile gaming impossible. Most mobile players usually play during commuting, coffee and lunch breaks. Slots, live casino games, or any other virtual game that might be appealing to you, they’re all available for mobile play at PlayGrand Casino.
The bonuses we mentioned earlier and the ones you see in the promotions section are all available to you. Choose your payment method carefully, because as a mobile player, you are prone to additional inconveniences. E-wallets, direct online banking and mobile exclusive deposit options are highly recommended.
Table game players can enjoy in a game of blackjack, roulette, baccarat and poker in the presence of a live dealer. The excitement is unparalleled and the experience can’t be matched by playing a digital version of the game. All live dealer rooms are powered by Evolution Gaming, one of the highest rated live casino providers. Rest assured that they have all of the necessary resources to provide a consistent and highly sought after, live casino experience.
The game filters provided by PlayGrand Casino find good use in the Live Casino as well, considering the diversity of live casino games, they prove to be useful. As we mentioned earlier, the live dealer casino games are available to smartphone and tablet players, however, you won’t find the entire range available. Some games are available for desktop play only. Although once again there are no live VIP tables, there is still a good range to choose from. As well as all of the classics there are also some versatile options like Dream Catcher.
In short, the PlayGrand Live Casino is just what any table game player needs. We see no reason why a player would like to leave PlayGrand Casino, searching for a better Live Casino. PlayGrand has all types of live dealer games!
Previously, the online casino wasn't giving much information away when it came to their VIP Program and loyalty rewards. Although there is still no mention of a VIP Club, they have made some progress. A quick look at their promotions section and you'll understand what we are talking about. PlayGrand does, in fact, have a loyalty scheme in place and they have made the terms fully transparent. Basically, for every €/£/$10 of real money, that you wager, you'll accumulate points. The number of points will depend on the actual casino game you opt for as listed below:
Once again, slot games have the most favourable outcome with this deal. Once you accumulate 200 points, you'll be able to redeem them for bonus money. Below is the exchange rate:
There are a few catches to the offer that we need to point out. Firstly players will only be able to exchange a maximum of 10,000 points per day. Furthermore, the same wagering requirements described previous in the welcome bonus section of 35 x the bonus, apply. Moreover, you'll need to keep in mind the game weighting rules we mentioned. Keep all of the above in mind though and it still a great deal.
If you are one of PlayGrand’s players and you find yourself in trouble you can contact some of their representatives right away. They’ll be happy to assist you and help you find your way out of trouble. The big live chat button, which is always visible is the gateway to “problem resolution”. Alternatively, as a PlayGrand Casino player, you can also look for assistance via email. Nevertheless, we recommend the live chat, because it allows you to get the attention of the customer service department immediately who tend to be quite efficient in their response time. Unfortunately, they do not offer phone support which some players view as detrimental to their gaming experience. Moreover, we would definitely like to see the inclusion of an FAQs section as this is one section that most online casinos include.
We’re in a bit of a dilemma when it comes to this particular matter. There are two major market groups which are targeted by PlayGrand Casino, and they’re entirely based on the player’s location. For starters, English speaking players can safely raise their expectations, including players from the United Kingdom, New Zealand and Canada. Playing in their national currencies, playing in English, and they also have access to English speaking customer support agents. Moreover, because PlayGrand Casino is available in Swedish, Norwegian and Finnish, we cannot but recommend it to players from the Scandinavian Penninsula as well. They too can play in the currency we suspect they want to play with the most.
Due to the high number of online casino studios powering PlayGrand, the casino game market restrictions are almost unnoticeable. This is what makes PlayGrand perfect for players from every corner of the world.
In the past, the online casino identified itself as the go-to destination for high rollers, but this approach has been changed not so long ago. As we have seen in this PlayGrand Casino review, Now, the welcome bonus is more modest, but it’s still extremely promising. PlayGrand’s selling point is its gigantic casino game library, which is backed by frequent, and ongoing bonus deals. The casino is safe, fair and reliable from any standpoint. Ideally, players who like to experiment and add spice to their gaming experience on a regular basis will be able to do so at PlayGrand Casino. Let's not forget about that jackpot section they have to show. Oh, and we sure like the looks of that welcome bonus!
First and foremost, we're against this approach, when operators prefer to hide the maximum withdrawal limit. And, yes, there is a maximum withdrawal limit. That's €/£25,000 limit per week. Players who request a withdrawal larger than this might have to wait to get the money in several instalments unless agreed upon differently.
No. Although PlayGrand has a UK Gambling Commission license and accepts traffic from the UK, they do not include PayPal in their payments portfolio. There are however some great alternatives such as Paysafecard. The fact that this is prepaid does away with a lot of the risks that online casino payment methods tend to bear.
|PlayGrand Casino Review Overview|
|Number of Bonuses:||1||1.2|
|Number of Withdrawal Options:||7||7.7|
|Number of Deposit Options:||14||13.8|
|Number of Currencies:||8||6.0|
|Number of Languages:||5||4.8|
|Number of Casino Games:||12||11.1|
|Number of Excluded Countries:||63||99.6|
|Number of Software Providers:||24||10.3|
|Popular Slots Covered:||55.7 %||34.1 %|