Pinnacle Casino Review - An Asian Player's Perspective

by casinocountdown.com™
Players from USA are not allowed in this casino
Last Update

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Casino enthusiasts from Asia should have plenty of reasons to get acquainted with Pinnacle. With an excellent track record of serving customers since 1998, Pinnacle is one of the most trusted operators around. Their Asian site is custom-tailored to customers from across the region, including Thailand. Customers can make a casino deposit using Thai baht and enjoy a series of promotions to enrich their game sessions. Our in-depth Pinnacle review has all info you need. Read on for the details.

Welcome Bonus

The first thing players will be interested in are the bonuses for new customers. Pinnacle Casino tailors their bonuses to specific regions and they have a solid lineup of offers for Thai players. Casino players can get a 38% first deposit match on either slots or live casino games.

Bonus Type

Amount

Bonus Code

1st Deposit Slots Bonus

38% Match up to ฿3,999

sc3999

1st Deposit Live Casino Bonus

38% Match up to ฿3,999

cp3999

18+, New Players only
T&Cs apply

Keep in mind that you can only use one of these bonuses, but the choice is easy to make depending on which types of games you like.

To claim any of these promos, create an account and make sure to select the Thai baht as a casino currency. Then, open the cashier and make sure to enter the corresponding bonus code in the promotion code field.

Pinnacle Casino Welcome Bonus Terms

Though the 38% deposit match leaves room for improvement in comparison to competitors, this promo comes with fair wagering requirements.

  • Slot Bonus Wagering Requirements: 22X Bonus Amount
  • Live Casino Bonus Wagering Requirements: 25X Bonus Amount
  • Bonus Expiration Date: 30 Days

Before claiming your welcome bonus, make sure to have a full read of the terms and conditions. Besides the wagering requirements, you’ll want to inform yourself on any additional restrictions or gameplay patterns that can be considered irregular. For instance, betting two outcomes at the same time will not be counted towards wagering i.e. both red and black on Roulette.

Promotions for Regulars

Nowadays, the welcome bonus is not enough, as more and more casinos have started to reward regulars with all sorts of promotions. We found this to be the case at Pinnacle as well. Beyond the welcome bonus, this casino treats regular players with a range of promotions such as slots bonuses and deposit match bonuses.

From time to time, the casino will send a bonus code to your phone via SMS, which can be instantly redeemed by making a deposit in the cashier. Once again, these promos can be for live casino or slots games. Pinnacle also likes to dish out daily bonus boosts that will match your deposit up to a certain percentage.

As these bonuses change on the regular and expire often, you should stay up to date with the casino’s website. You can also subscribe to their newsletter and receive new promos via SMS and email.

Is Pinnacle Casino Legit?

As one of the most famous gaming sites on the market, Pinnacle has a rarely matched reputation in the industry. They have dedicated their efforts to serve as many players as possible, including a strong focus on the Asian market as well.

The website is licensed and regulated by the government of Curacao, a reputable licensing body that regulates a number of successful online casinos. As such, players can rest assured that Pinnacle Casino is held under strict control when it comes to fair customer treatment in all aspects: payments, bets, bonuses, and so forth.

The site also keeps your personal data such as payment details and account information safe at all times through SSL encryption supplied by Cloudflare.

As an advocate for responsible gambling, Pinnacle lets players exert control over their gaming sessions. Customers can set betting limits on a weekly basis to control their budget. The site also has links to Gambling Therapy and a number of other gambling control tools and websites.

Though, we could not find any payout certificates regarding their casino games’ RNG.

Deposit and Withdrawal Methods

Thai players at Pinnacle Casino will have some familiar payment methods at their disposal. Though, the overall variety is a bit lacking. Customers can make instant deposits using card QR code scan, direct bank transfer or use online banking.

For making bank transfers to Pinnacle, supported banks are Bank of Ayudha, Government Savings Bank, Kasikom, Kiatnakin, Krung Thai Bank, TMB, CIMB, Bangkok, Krungsri, Siam Commercial and UOB Banks.

Players can also use cryptocurrency through Bitcoin, Ethereum, Ripple and Litecoin. To the best of our knowledge, the casino will not charge you any fees for deposits and withdrawals.

Out of all payment options, online banking and Bitcoin are the only ones available for withdrawals.

Pinnacle Casino Withdrawal Times

As far as transaction times go, most deposits are instant, whereas withdrawals will depend on your payment method. Cryptocurrency payouts shouldn’t take longer than a few hours, whereas bank transfers can take up to a full working week.

Withdrawal Method

Withdrawal Timeframe

Online Banking

3 to 5 Business Days

Bitcoin

Instant – 24 Hours

Ethereum

Instant – 24 Hours

Litecoin

Instant – 24 Hours

Ripple

Instant – 24 Hours

Overall though, we would have appreciated higher variety in payment methods for Thai customers. For instance, competitors such as Dafabet Asia offer additional flexibility through EzPay, RobboPay, eCashAsia and similar payment methods.

The good news is, Pinnacle doesn’t charge customers with any deposit or withdrawal fees. Your payment processor may charge you a small transaction fee, especially if you are using cryptocurrency because of the conversions involved. Still, these fees should be minor at worst.

Deposit Options

  • Bank Transfer Bank Transfer
  • Bitcoin Bitcoin
  • Ethereum Ethereum
  • Litecoin Litecoin
  • Online Bank Transfer Online Bank Transfer
  • Thai QR Payment Thai QR Payment

Withdrawal Options

  • Bank Transfer Bank Transfer
  • Bitcoin Bitcoin
  • Ethereum Ethereum
  • Litecoin Litecoin

Accepted Currencies

  • BTC - ฿
  • CNY - ¥
  • ETH - Ξ
  • IDR - Rp
  • LTC - Ł
  • MYR - RM
  • THB - ฿
  • VND - ₫

Gaming Selection at Pinnacle

Pinnacle Casino presents players with a varied gaming selection powered by Playson, Booongo, AG and Multislot. On the whole, we found over a hundred games on offer, ranging in different categories.

As usual, slots dominate the gaming selection by far. We recommend browsing through Playson’s selection for some of their most popular hits such as Viking Gods, Clover Riches and Book of Gold variants. These games have top-notch graphical qualities, but more importantly excellent payout potential with medium to high variance gameplay.

Although Playtech isn’t featured at Pinnacle, which we hope changes in the future, players can still find some Asian specific slots. By filtering the gaming selection by “Booongo”, you’ll find a number of games such as Zodiac, Goddess of the Moon and 88 Wild Dragon.

Though it’s best you do the research yourself and you may find something better suited to your taste. Overall, the slot variety is decent but we can't help wishing that this was a Playtech online casino. This would add in a wider array of Asian specific slot games. We like the fact games can be filtered by provider, but you can also use the search function to find exactly what you like. Pinnacle online casino also lets you select favourite games for easy access later on.

Table Games

There is a decent number of table games on offer as well, but serious table game enthusiasts may be a bit disappointed in the overall variety. This is well-compensated in the live casino, but we’ll get to that a bit later in our review.

In terms of regular table games, Blackjack and Roulette are available in several variants. There are low and high limit tables, which is always a plus. Players can also bet on Craps and Baccarat, as very popular selections for Asian customers.

To top it off, the site features a few video pokers such as Deuces Wild, Double Joker Poker, Jacks or Better and Bonus Deuces Wild. Pai Gow Poker by Multislot is also on offer.

Casino Games

  • Baccarat
  • Blackjack
  • Craps
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Progressive Slots
  • Roulette
  • Sic Bo
  • Slots
  • Table Games
  • Video Poker

Mobile Casino

In terms of mobile support, Pinnacle Casino delivered no less than we expect. The casino site is perfectly optimized to work across a wide range of devices on Android and iOS.

Smartphone players can access the casino using their web browser. The site itself is well-optimized, with smooth menu navigation and clear organization of everything players need: games, payments and customer support.

We didn’t run into any issues with performance during gameplay as well. What’s more, Android users can download the PinLite app for easy access on the go. Unfortunately, we did not an iOS variant of the casino’s native app for the time being. 

How to download Pinnacle Android App

  • Open Pinnacle’s website on another device
  • Click on “mobile betting”
  • Scan the Android download code using your mobile device
  • The app will begin downloading to your smartphone or tablet
  • Enjoy the Pinnacle Android app!

Live Casino – Asia Gaming and Evolution Combined

Table game players will have plenty to look forward to, as Pinnacle’s live casino is one of their most impressive aspects. The site is powered by Asia Gaming, a popular live dealer supplier for Asian markets, but also Evolution Gaming. The latter is the undisputed leader in this field, delivering unmatched quality and variety of all kinds of live tables.

Out of AG’s portfolio, players can enter the Diamond, Sapphire, Emerald, Ruby and Jade rooms.

Though, Evolution Gaming’s lineup is definitely the highlight. Out of traditional table games, players can browse through lobbies of Blackjack, Roulette and Baccarat. The tables have varying bet sizes to satisfy a wide range of players.

The main highlights are Asian-favorites such as Dragon Tiger, and Super Sic Bo.

Poker is available in multiple variants such as Extreme Texas Hold’em, Texas Hold’em Bonus Poker, Three Card Poker, Casino Hold’em and Triple Card Poker.

We can also recommend Evolution mega-hits such as Monopoly Live, Deal or No Deal, Side Bet City and Lightning Dice. All tables are hosted by engaging and friendly presenters who will make sure you have a good time playing through constant communication.

Does Pinnacle Have a VIP Club?

We did mention that regulars are treated well at this casino, but unfortunately this does not extend to commodities like a VIP club for the most loyal members. The casino also does not have a loyalty scheme, where usually players would accumulate points in exchange for rewards.

Still, we consider Pinnacle a solid long-term casino because of the regular promotions they offer. The site treats Thai customers with frequent deposit bonuses for live casinos and slots. They also run an SMS promotions program which is another constant stream of deposit boosts.

All in all, the casino may add a VIP club in the future, which could add extra incentives to players, but for the time being we don’t find this a major flaw with Pinnacle.

Customer Support

As customer support is essential to a smooth-running online casino, Pinnacle has made to accommodate customers via live chat. At the time of writing, live chat working hours are 09:00 AM to 3:00 PM in Indochina Time (GMT+7).

Pinnacle Casino live chat is accessible through the handy blue chat button on the bottom right of your screen. Response times are usually 2 to 3 minutes. Customers can request to talk to a Thai-speaking agent, or converse in English. In our experience, the support agents were patient even when proposed with a lot of questions, all-the-while being friendly and cooperative. As such, we’re sure you’ll have no issues with chat support regardless of your query

When live chat is unavailable, players can resort to sending an e-mail through the site’s contact form. You can select your type of query and the message will be sent to the appropriate team. Response times via email may vary, and they will depend on the time of day. Sending a mail at night time will naturally receive a response early morning.

There is also a very detailed FAQ section which can be accessed via the Contact Us menu. It is also searchable, and it contains a large number of answers to common casino queries.

Telephone support is unavailable for the time being. Overall, we are satisfied with Pinnacle’s customer support service, especially with the attention given to Thai players.

Pinnacle Casino Contact Information

  • Live Chat: Available from 09:00 AM to 3:00 PM GMT+7
  • Email Support: Contact Web Form
  • FAQs Section: Detailed & Searchable
  • Telephone: N/A

Featured Markets – Asia Focused

As Pinnacle Sports’ Asia focused casino site, they cater to Indonesia, Vietnam, Japan, Korea and of course: Thailand. This is evident by the fact the site is available in Thai language, among several other languages such as Chinese, Indonesian, Khmer, Vietnamese, and so forth.

The important thing is that players from Thailand can find Thai-specific welcome bonuses. What’s more, they can use their local currency to deposit, withdraw and play games. Most importantly, customer support is available in Thai and English.

To top it off, we have the fact Bitcoin is available as a deposit and withdrawal option. That’s in addition to other cryptocurrencies such as Ethereum, Litecoin and Ripple. This presents extra convenience for Asian players and typical benefits such as fast transactions and anonymity.

In the future, we predict that Pinnacle will expand to cover an even wider range of Asian market such as India, but for the time being, we’re very satisfied with their Thai offering. If they can maintain their quality of service, more market coverage is always welcome.

Available Languages

  • English
  • Hebrew
  • Japanese
  • Korean
  • Mandarin
  • Spanish
  • Thai
  • Traditional Chinese

Main Countries

Excluded Countries

  • Afganistan
  • Aland Islands
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire, Saint Eustatius and Saba
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo, The Democratic Republic of the
  • Cook Islands
  • Costa rica
  • Cote d'Ivoire
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard Island and McDonald Islands
  • Holy See (Vatican City State)
  • Honduras
  • Hong kong
  • Hungary
  • Iceland
  • India
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madagascar
  • Malawi
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia, Federated States of
  • Moldova
  • Monaco
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherland Antilles
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • North korea
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Rwanda
  • Saint Bartelemey
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Sweden
  • Switzerland
  • Syrian arab republic
  • Tajikistan
  • Tanzania, United Republic of
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States Minor Outlying Islands
  • Uruguay
  • USA
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Virgin Islands, British
  • Virgin Islands, U.S.
  • Wallis and Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

Summary: A Viable Thai Online Casino

Pinnacle made its name as a sportsbook, but they’ve been doing quite well since they’ve dipped into casino gaming as well. Their focus on multiple countries has certainly not lessened the quality of their work. In our Pinnacle Casino review, we went through every nook and cranny this site can offer. At some places, there could be room for improvement. Overall, however, we can safely say that Pinnacle can become a long-term online casino for any prospective Thai players.

Pros

  • Excellent Live Chat
  • Great Selection of Slots
  • Evolution Live Casino
  • Thai-Friendly
  • Wide Promotions Lineup

Cons

  • Gaming Selection Could Be More Diverse
  • Live Chat not Available 24/7

FAQs

🔒Is Pinnacle Casino safe?
Absolutely. Pinnacle is one of the most trusted online gaming brands on the market, with a history dating back as far as 1997. Their casino product was launched in 2004. The company has a proven track record for over two decades, with thousands of satisfied customers under their belt. The site is also licensed and regulated by the government of Curacao.
💰What are the deposit methods at Pinnacle?
Thai customers at Pinnacle Casino can deposit using QR Code, Bank Transfer and cryptocurrencies such as Bitcoin, Ethereum and Litecoin. The casino does not charge any fees for these transactions, and most deposit methods are processed instantly.
🇹🇭Can I play at Pinnacle with Thai baht?
Yes. Pinnacle Casino supports the Thai baht as an official account currency for customers. This means players can claim Thai baht bonuses, place bets and make deposits and withdrawals in their local currency. Depositing using a different currency is also possible, but there may be some fees if it is different to your account’s currency.
❌Can I self-exclude at Pinnacle?
No, but Pinnacle Casino lets players set betting limits in order to control their online casino sessions. Players will be able to set weekly betting limits that cannot be changed in case a player changes his mind. The site also has links to numerous gambling assistance organizations and tools.

Summary Table

Pinnacle Casino Review Overview
Pinnacle Casino AVG
Rating: 4.0 3.9
Number of Bonuses: 2 1.2
Number of Withdrawal Options: 4 7.7
Number of Deposit Options: 6 13.8
Number of Currencies: 8 6.0
Number of Languages: 8 4.8
Number of Casino Games: 12 11.1
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 236 99.6
Licence Score: 1 3.2
Number of Software Providers: 5 10.3
Popular Slots Covered: 1.3 % 34.1 %

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Software Provided by:

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