- Checked by Thomas Williams
- Published For
Mr Play is an established online casino brand in the UK offering a valuable welcome bonus, VIP ladder and other loyalty perks.
Discover all about this unique casino with our Mr Play review as we dive into bonus terms, withdrawals, support, security and more.
MrPlay Casino Summary
We found 1000+ slots at Mr Play so there’s something for every type of player. It was the cool filters that really set it apart though, making finding your favourite game easy.
Variety of Payment Options
Established Loyalty Program
Quality Mobile Casino
Valuable Welcome Offer
Live Chat Not 24/7
Lacks Game-Sorting Features
Limited Table Games Selection
Mr Play Casino Bonuses for New Players
All newcomers from the main targeted markets at Mr Play Casino will be treated with region-specific welcome bonuses.
Under our evaluation, we concluded that all bonuses offer solid bang for your buck, with a decent deposit match and bonus amount on top. We have listed all available welcome bonuses per region below.
UK Welcome Offer
Players in the UK that sign up at Mr Play Casino will receive up to a £200 bonus + 100 extra spins. This bonus is nothing out of the ordinary, and it presents a typical UK welcome offer. Here are the details.
|Deposit||Welcome Bonus||Bonus Spins|
|#1||100% - £50||100|
|#2||50% - £75||N/A|
|#3||50% - £75||N/A|
|18+, New players only. Min deposit £10 for the 1st deposit and £20 for other deposits. Welcome package split over 3 deposits. 35x wagering requirement on bonus. Offer valid for 7 days. 100 spins split to 20 spins a day for 5 days. 50x wagering on free spins. Full T&C apply. Please gamble responsibly - www.begambleaware.org|
We must point out that the 1st deposit offers the best value, as the welcome package progressively loses its value afterwards. It requires a higher minimum deposit, which might not be worthwhile for some players. However, the wagering requirements make this bonus very player-friendly compared to other casino welcome bonuses on the market.
Your welcome free spins will be credited in the amount of 20 free spins daily for 5 consecutive days:
- Day 1: Starburst
- Day 2: Finn and the Swirly Spin
- Day 3: Book of Dead
- Day 4: VIP Black
- Day 5: Aloha! Cluster Pays
- Wagering Requirements: 35x bonus amount
- Free Spins WR: 50 winnings amount
- Min Deposit: £10/£20 depending on deposit
- Offer Valid: 7 Days
- FS Expiry: 24 Hours
- FS Max Cashout: £100
- Max Bet Limit: £4 (15% of the deposit amount)
- Skrill and Neteller Max Bet Limit: £2.5
- Game Contributions: Slots (100%), NetEnt Slots (50%), Magic Spinner (10%), Video Poker, Roulette, Quick Play, Hi-Lo, Baccarat & 3 Card Poker (0%)*
*Please refer to the Bonus T&Cs for the full list of wagering restrictions and excluded games.
The bonus terms are reasonable. The wagering requirements are on the low end, compared with other welcome offers. The max bet limit is slightly below the market average, but it is still acceptable.
On top of this, you’ll have 7 days to wager the bonus, which is enough, considering the low wagering requirements.
Besides this, players should also note the reduced Skrill/Neteller bet limit if they wish to deposit with those options. However, deposits with other payment methods are still eligible without restrictions.
Sign-Up Bonus for Other Regions
Players from Canada and New Zealand signing up at Mr Play can benefit from a valuable 200% deposit match on their first deposit with 20 free spins on top. The details are below.
|CA, NZ||Welcome Bonus||Bonus Spins|
|#1||200% - NZ/C$500||20|
|18+, New players only. Min deposit: NZ/C$20. 35x wagering requirement on bonus and free spins. Offer valid for 21 days. Free spins valid for 24 hours. Full T&C apply. Please gamble responsibly - www.begambleaware.org|
The welcome offer equals up to NZ/C$1,000, but considering its low free spins amount, it is outperformed by many operators that offer welcome bonuses on these markets. Still, the 200% match is a unique offer and shouldn't be missed.
On the other hand, new players from South Africa can claim up to R10,000 + 100 FS across four deposit bonuses. The free spins coming with each deposit are provided on different slot games. The details can be found below.
|SA||Welcome Bonus||Bonus Spins|
|#1||100% - R,3500||25 (Starburst)|
|#2||40% - R2,000||25 (Book of Dead)|
|#3||50% - R1,500||25 (Aloha! Cluster Pays)|
|#4||60% - R3,000||25 (VIP Black)|
|18+, New players only. Min deposit: R200. Offer valid on the first four deposits. 35x wagering requirement on bonus. Offer valid for 7 days. 50x wagering on free spins. Full T&C apply. Please gamble responsibly - www.begambleaware.org|
We have to say that the SA sign-up bonus package offers good value across all deposits. Even though the deposit match percentage lowers after your 1st deposit, there’s a decent number of free spins to support it.
Looking at the welcome offers for players from other regions, we can see that all bonuses are tied to fair bonus terms, which are more or less similar to the UK market ones. However, we strongly advise you to read the full T&Cs before claiming any of the provided offers.
- Valuable welcome offer
- Variety of payment options
- Over 1000 slots
Ongoing Casino Promotions
There are no ongoing promotions or bonus deals displayed in the promotions section, but that’s why the VIP program and the benefits are boldly advertised. And they have a perfect reason to do so.
Players can earn plenty of loyalty rewards and perks as they climb up the extensive loyalty program spread across 7 levels.
As it turns out, reload bonuses, cashback bonuses and even match bonuses are on the loyalty bonus menu. However, we’re going to shed more light on the VIP benefits in the later sections of this review.
It’s recommended to subscribe to the Mr Play Casino newsletter. It’s the best way to stay up to date with the latest updates, including new games, upcoming prize draws, competitions and standard bonus deals.
Security & Licensing - Safe and Reliable
Marketplay Ltd owns Mr Play Casino. However, the site is powered by Aspire Global Gaming Ltd, meaning it has access to resources and a wide network of skilled and experienced management.
The site uses 256-bit SSL technology, industry-standard encryption. This means that all your personal and financial information is fully protected.
The casino bears an iTech Labs seal of approval in terms of game fairness, but the certificate appears outdated. Nonetheless, the casino is supplied by MGA-audited software providers, so players can rest assured that RNG outputs from all games are 100% random.
The responsible gaming section is proof enough that the casino is committed to promoting responsible gambling. The dedicated page features links to third-party problem gambling assistance organizations such as GamCare and Gamblers Anonymous.
Players can adjust the following self-control limits:
- Deposit Limits
- Cool Off Period
- Reality Check
- Session Limits
As you can notice, wager and loss limits are not provided. These limits provide players with complete control over their spending, meaning that Mr Play Casino falls behind many competitors on the market in the fair play area.
Mr Play Casino Withdrawal Policy and Banking
|As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos|
Both country-specific and international payment providers are available at Mr Play Casino. This includes e-wallets, bank transfers, prepaid cards, as well as debit and credit cards.
Players from the UK can take advantage of PayPal, while Canadian players can benefit from local options like Interac.
New Zealand customers can choose from several e-wallets such as Neteller, Skrill and ecoPayz, including Paysafecard, whereas Indian players can select from MuchBetter and AstroPay. Most of these options are available across several regions, but Mr Play Casino stays on top of the competition with the addition of geo-friendly payment methods.
As a registered Mr Play Casino player, you can deposit and play in several currencies, such as GBP, EUR, CAD, ZAR and NOK, among others.
Casino Withdrawal Times
*Withdrawal timeframes can be extended due to verification procedures, which can take up to 5 business days.
At Mr Play, you must make at least one successful deposit to withdraw your winnings. As expected, all deposits and withdrawals at the casino are free of charge.
Global Transaction Limits
- Min Deposit: €/$/£10
- Max Deposit: N/A
- Min Withdrawal: €/$/£10
- Max Withdrawal: €/$/£7,000 per month*
*doesn’t apply to VIP Platinum and UK players
The casino doesn’t apply max withdrawal limits for players in the UK, but players from other countries will have to settle for the low monthly cashout limit until they reach the VIP Platinum membership. This reduced limit might put off some high-rollers.
- USD - $
- EUR - €
- ZAR - R
- CAD - $
- GBP - £
- NZD - $
- SEK - kr
- NOK - kr
- INR - ₹
Casino Games – Over 1000 Titles
Mr Play Casino’s gaming selection is supplied by market-leading studios such as NetEnt, Microgaming and Play’n GO, to name a few. It’s a wide array of games that covers all bases, and it’s able to entertain casino players with different affinities.
You can sort the games by their type only. There’s a search box as well that lets you search by game name and provider. As you might’ve concluded already, it’s a simple and minimal user interface without any advanced filtering options.
All games can be played in demo mode. This means that you don’t have to wager any real money to try new and interesting titles.
Slots & Jackpots
In total, there are 1000+ slots to choose from at Mr Play. However, you should be aware that this number may not reflect in your country.
There are many top-performing video slots, such as Gonzo’s Quest and Starburst, but you can also find plenty of 3-reel classic slots if you enjoy simpler themes and graphics.
The casino is constantly looking to expand its collection by regularly adding new and exciting titles in its New games section.
Mr Play has a nice selection of Megaways slots, including the megahit Bonanza Megaways, along with other hit-titles such as Divine Fortune Megaways and Great Rhino Megaways.
However, the progressive jackpots selection is limited, and we can only single out Divine Fortune as your go-to jackpot title. This means that the casino is already lagging behind its already well-established competitors.
Table Games and Other Games
The table games selection is filled with a limited amount of choice, as there are not that many variants of Blackjack, Baccarat, Roulette and Video Poker.
We can single out the likes of European Roulette, Vegas Single Deck Blackjack, Multihand Blackjack, including 10p Roulette and Sapphire Roulette as some unique options.
However, the only video poker title available is Jacks or Better, and there are no classic poker table games of any kind.
There are numerous scratch cards, keno and arcade games for players that like a more casual approach without the need for complicated strategies.
- Video Poker
- Jackpot Slots
- Table Games
- Scratch Cards
- Live Dealer Blackjack
- Live Dealer Roulette
- Live Dealer Baccarat
Mr Play Casino Mobile
The mobile casino at Mr Play is instant play and can be accessed via web browser only. Downloadable native apps for Android and iOS apps are not available.
Game categories neatly organize the games, and you can enjoy most of the desktop games. There is also a search option.
However, just as the desktop version, the mobile version is missing helpful filters too, this is why the game collection might appear limited at first sight.
The pop-up menu on the left mirrors all desktop functionalities. You will have quick access to all important options, such as cashier, promotions, loyalty, and account settings.
The live chat support is also available. Despite the outdated user interface, everything was running smooth across the board, and we didn’t experience any issues.
Live Dealer Casino Games
Mr Play’s live casino gaming library is supplied by Evolution Gaming. This is one of the largest live casino games providers on the market, known for its experience, variety, and unique betting features.
You can find numerous tables with a range of low and high betting limits that open 24/7. There will be multiple Blackjack, Roulette, Baccarat, Poker, and Game Shows options to choose from. Besides this, all games offer high-quality video streams and feature professional dealers.
Here are some of the titles that stand out:
- Blackjack: Infinite Blackjack, Free Bet Blackjack
- Baccarat: No Commission, Control Squeeze, Squeeze
- Roulette: Lightning Roulette, Immersive Roulette
- Poker: Caribbean Stud Poker, Three Card Poker
- Game Shows: Crazy Time, Deal or No Deal
If you’re a live casino games fan, then you’ll surely like the choice of games on display. All in all, Mr Play Casino presents a complete live casino experience.
Mr Play Loyalty Program
Mr Play Casino’s Loyalty program comes with 7 different VIP levels, and each of them brings new and more exciting bonus offers and benefits than the previous one.
With each new wager, you will be collecting reward points, which will bring you closer to the next level, at the rate of 1 Point = €/$/£40 wager.
As you go up, you will be treated with exciting bonuses, and you will get access to faster withdrawals, dedicated account managers and frequent boosts of all kinds.
|Loyalty Level||Points Required||Benefits|
|New Member||-||Standard VIP benefits + Loyalty Level Welcome Bonus|
|Bronze||10||Standard VIP benefits + Loyalty Level Welcome Bonus|
|Silver||60||Standard VIP benefits + Loyalty Level Welcome Bonus|
|Gold||350||Standard VIP benefits + Loyalty Level Welcome Bonus|
|Platinum||1000||Standard VIP benefits + Loyalty Level Welcome Bonus, Higher Limits, Personal Account Manager + Tailored Bonuses|
|Premium||Invitation Only||Standard VIP benefits + Loyalty Level Welcome Bonus, Higher Limits, Personal Account Manager + Tailored Bonuses|
|Prestige||Invitation Only||Standard VIP benefits + Loyalty Level Welcome Bonus, Higher Limits, Personal Account Manager + Tailored Bonuses|
Each level has a unique Redemption Rate, detailing how many points you must accumulate before exchanging them for bonus cash. For example: Bronze requires 30 points to redeem £/€/$1, while Prestige requires only 15 points.
|Loyalty Level||Points Cost to Redeem £/€/$1|
Please note that all VIP rewards have an expiration time, and any reward points that have not been redeemed within 3 months will expire your points balance.
Live Chat and Email – Available Every Day
The customer support team at Mr Play Casino has positively impressed us. The team of knowledgeable and attentive support agents can be reached via email and live chat.
However, live chat support is not open 24/7. The agents operate from 08:00 to 00:00 AM (CET), 7 days a week.
We got in touch on several occasion, and the response times were great, as all of our queries were answered in a matter of minutes, and the service was up to par with our expectations.
You can always refer to the extensive FAQ section for non-urgent queries, which is very detailed, offering plenty of information regarding verification, reward points and bonuses.
Alternative options of contact are web form or writing an email, but we haven’t tested the response times. Though, it’s fair to expect an answer within a few hours. A telephone number is not available.
Casino Contact Details:
- Live Chat: Every day (08:00 – 00:00 CET)
- Telephone Support: N/A
- Email: [email protected] / Web-form
- FAQ Section: Extensive / Categorized
Mr Play Casino Featured Markets
At Mr Play Casino, players from key English-speaking markets such as the UK, Canada, and South Africa are in the main focus, including most EU players.
This is well-reflected in the payment methods available as UK players will have access to PayPal. In contrast, casino players in Canada can take advantage of Canada-friendly options such as Interac.
On top of this, players from the other targeted regions will have access to Skrill, Neteller, MuchBetter and Paysafecard.
Also, the casino, including customer support, is available in several languages. Meaning that the casino does a great job in covering most online casino players in the world.
What’s more, the entire site is geotargeted, with region-specific welcome offers in local currencies such as British Pound, South African Rand, Indian Rupee Canadian and New Zealand Dollar.
- United Kingdom
- South Africa
- Costa rica
- South Korea
- Czech Republic
- Hong Kong
- Syrian Arab Republic
- North Korea
- El Salvador
- Puerto Rico
- Dominican Republic
- United Arab Emirates
- Antigua and Barbuda
- American Samoa
- Aland Islands
- Bosnia and Herzegovina
- Burkina Faso
- Brunei Darussalam
- Bonaire, Saint Eustatius and Saba
- Bouvet Island
- Cocos (Keeling) Islands
- Congo, The Democratic Republic of the
- Central African Republic
- Cote d'Ivoire
- Cook Islands
- Cape Verde
- Christmas Island
- Western Sahara
- Falkland Islands (Malvinas)
- Micronesia, Federated States of
- Faroe Islands
- Equatorial Guinea
- South Georgia and the South Sandwich Islands
- Heard Island and McDonald Islands
- Isle of Man
- British Indian Ocean Territory
- Saint Kitts and Nevis
- Cayman Islands
- Lao People's Democratic Republic
- Saint Lucia
- Sri Lanka
- Libyan Arab Jamahiriya
- Marshall Islands
- Northern Mariana Islands
- Norfolk Island
- Papua New Guinea
- Palestinian Territory
- Saudi Arabia
- Solomon Islands
- Saint Helena
- Svalbard and Jan Mayen
- Sierra Leone
- San Marino
- South Sudan
- Sao Tome and Principe
- Sint Maarten
- Turks and Caicos Islands
- French Southern Territories
- Trinidad and Tobago
- Tanzania, United Republic of
- United States Minor Outlying Islands
- Holy See (Vatican City State)
- Saint Vincent and the Grenadines
- Virgin Islands, British
- Virgin Islands, U.S.
- Netherland Antilles
Review Summary – Still A Fine Work in Progress
Despite its few drawbacks, like the outdated interface and lack of advanced filtering, there is definitely lots of improvement, which this Mr Play Casino review clearly shows.
Players can choose from a top-tier gaming selection that grew to over 1000 titles and enjoy VIP rewards and benefits through the open loyalty program in the long term.
The payment method section is far-reaching, as players from all of the targeted options will have a few options to select from.
Newcomers from various markets can take advantage of a generous welcome bonus that awards you free spins on various slot games.
FAQ Mr Play Casino Review
- How long do cashouts at Mr Play Casino take?
Payouts Mr Play Casino typically take up to 2 days. If you're using an e-wallet, you can expect same-day withdrawals, but withdrawals using credit/debit cards and bank transfer can take up to 6 business days. The full list of withdrawal times per payment option is provided in our review.
- How do I contact Mr Play customer support?
You can get in touch with the support team at Mr Play through live chat and email. We recommend using live chat since it offers the quickest response times, and you can expect your issue resolved within few minutes. You can also refer to the extensive FAQ section for all non-urgent queries.
- Is Mr Play Casino safe?
Mr Play casino is powered by Aspire Global Gaming, meaning it is backed by skilled and experienced management. It also operates under UKGC and MGA licenses for both UK and non-UK players. On top of this, the casino encrypts all player's sensitive information through 256-bit SSL technology.
- Is there a Mr Play Casino no deposit bonus?
Mr Play Casino does not offer a no deposit bonus for new players. However, you can take advantage of the casino’s generous welcome bonus offers available to several regions. The welcome bonuses offer excellent value and are subject to favourable wagering requirements.