- Checked byKay Jones
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Having a clear focus on the Thai player base, our Live Casino House review will focus on this casino’s experience for Thai players.
Read on as our expert reveals all about Live Casino House bonuses, promotion terms, games, payment options and much more!
Live Casino House Summary
Live Casino House was launched in 2018 and has grown in popularity. Its sister site Happy Luke casino is also well-known in Thailand so it’s a solid brand.
- Quality and Diverse Live Casino
- Hundreds of Well-Paying Slots
- 24/7 Responsive Live Chat
- Trusted Asian Brand
- Excellent Promotional Lineup
- Lacking in Withdrawal Method Diversity
- Playtech Not Included
Welcome Bonus – Up To 12,000 Thai Baht
Live Casino House’ promotional calendar is prone to change, but odds are you’ll be treated well no matter when you register. At the moment of writing, their welcome offer for Thai casino players amounts up to 12,000 Thai baht over your first three deposits. This bonus is exclusive to new players only, and it only requires a minimum deposit of 200 baht.
To claim this offer, make sure you tick the box confirming that you wish to claim a bonus when making your first deposit. Overall, we like this offer because it boasts a relatively high bonus amount. Moreover, it presents good value with its 100% match on your first and third deposits. For our final evaluation, we’re going to have a look at the bonus terms.
Welcome Bonus Terms
- Minimum Deposit: 200 baht
- Maximum Bonus Amount: 12,000 baht
- Wagering Requirements: 40 x Bonus Amount
- Game Weight Contributions: Slots – 100% Wagering Contribution, Table Games – 40% Wagering Contribution, Other Games – 15% Wagering Contribution
The bonus terms tell more of the same story. We are satisfied with their fairness and lack of restrictions that would prevent you from wagering with ease. The fact table games contribute to wagering as much as 40% is a huge plus as well.
It’s important to note that this casino will never mix your bonus and real cash. When playing with a bonus, your real cash deposit will be used up first. You can withdraw any real money winnings, as long as you’ve wagered your cash deposit at least once (X1). Of course, withdrawing before bonus wagering is complete will forfeit your bonus, but its nice to have the added flexibility.
Other Bonuses and Promotions – Plenty to Behold
It’s safe to say newcomers will have plenty of reasons to join given the welcome offer. Yet, Live Casino House does not stop here when it comes to rewarding their Thai player base. The casino offers weekly deposit match offers, birthday bonuses and prize draws.
Regular players may also be interested in the daily tournaments on offer. These tournaments are held on various slots, with prize pools that range in thousands of Thai baht.
Open up the tournaments page to see the latest active competitions. Make sure to check up the promotional calendar on the regular, as many offers can change from time to time.
A weekly cashback promo is also up for grabs to all customers. Players can get a percentage of their lost bets in the form of a cashback bonus every week. However, there is a minimum accumulated bet requirement to be eligible for the cash back. Also, VIP players can get more money back, but we’ll talk more about the casino’s VIP program later on in our review.
Can Live Casino House Be Trusted?
To give you the short answer: yes. This casino is operated by the same company behind Happy Luke Casino, who’ve been successfully serving Thai customers since 2015. Following in the footsteps of its sister site, Live Casino House has been excellent in their quality of service so far.
Still, this site is not running on reputation alone. The casino is licensed and regulated (License No. 1668/JAZ) by the Curacao eGaming Authority, which is one of the more reputable regulatory bodies on the market, especially for Asian online casinos. As such, Lucky Live Casino is held to a series of criteria they must fulfill to ensure player safety and game fairness.
Though, one aspect that could be improved is the attention towards responsible gambling. Unfortunately, we could not find any tools that players can use to control their gaming sessions (deposit limits, wagering limits, and similar). Furthermore, the casino’s responsible gambling section doesn’t link out to any third parties such as GamCare. You can, however, request assistance by reaching out to the casino support team via e-mail or live chat.
Payment Methods – Varied Selection
Thai players will find a familiar list of payment options at Live Casino House, all of which work through the Thai baht as your main account currency. As usual, bank transfers take center stage. Players can make a manual bank deposit, use online banking or attach a payslip through their mobile bank account. QR scan code is also an option, but we also like the added flexibility through prepaid cards and e-wallets. Namely, Thai customers can take advantage of AstroPay and Neteller.
If we were to have a complaint, it’s the lack of payment options such as eCash Asia and GoCash88, which are found at some trusted competitor sites.
Overall, there is still more than enough variety for players to choose from as far as payments are concerned. Your choices are solid for deposits and withdrawals as well.
Transaction Limits, Fees and Withdrawal Timescale
The first thing we should point out is that the casino will not charge you fees for making deposits or withdrawals, regardless of your payment option. Our talk with customer support ensured us of this. Still, you shouldn’t take this as a guarantee. If your transactions are subject to any fees, you will be notified within the cashier itself. Of course, this excludes any fees that may be charged by your payment processor.
As you can see, Live Casino House is fairly relaxed when it comes to limiting new players in terms of deposit and withdrawal amounts. The minimums are excellent and maximums are reasonable. You should also consider that these transaction limits are in place for new accounts. Customers who engage in regular gameplay and reach VIP status will benefit from increased deposit and withdrawal limits, which is great news for high-rollers.
The withdrawal timescales are fairly reasonable. E-wallets are your best bet, with payout transactions usually taking place within 24 hours. To stay on the safe side, the casino gave us an estimate of up to 3 business days for these payouts to be processed. As usual, bank transfers take noticeably longer.
Additional diversity in withdrawal methods would have been appreciated. We know for a fact bitcoin casino transactions would make things easier for a lot of Thai players, but for the time being, players will have to settle with what’s on offer.
- Bank Transfer
- Online Bank Transfer
- Pay By Mobile
- Bank Transfer
- USD - $
- JPY - ¥
- THB - ฿
Top-Quality Gaming Selection
The gaming department is one of this casino’s strongest sides, as they are backed by both quality and variety. Though, we feel obligated to inform you that Playtech games are not on the menu. Though, Live Casino House compensates through a gaming library powered by more than 40 providers. This includes well-known names such as NetEnt, Play ‘N Go, Yggdrasil, Red Tiger, Booongo, Pragmatic Play, MultiSlot, Microgaming, and many others.
As such, players can expect to browse through hundreds of well-paying games. We also like the fact you can filter the games by provider, category or use the search function to find a title you already know. We’ll give you an overview of each game category and what you can expect.
We always like to see a good selection of table games at a Thai online casino, and Live Casino House did not disappoint. The site houses a number of classics, including Asian favorites such as Sic Bo (OneTouch and Sic Bo 888 variants) and Baccarat (Dragon Bonus Baccarat, 3D Baccarat, American).
Classics in the likes of Blackjack and Roulette are also on offer, available in multiple variants such as Lucky Cat Blackjack and Blackjack Xchange, to name a few. In addition, Roulette is available in all its forms: European, French, American and Classic.
Poker hasn’t been left out of the mix either. Players can browse through the good old Texas Hold’em Poker, alongside 3 Card Poker Deluxe, In Between Poker and OneTouch Russian Poker.
Overall, the regular table game selection is satisfying. Yet, table game players will find plenty more to behold in the live casino, which we’ll discuss further down in our review.
As it’s usually the case, video slots take the spotlight at this casino as well. Numbering in the hundreds, they offer players the most variety and potential entertainment for months on end.
Our heads were immediately turned to Booongo Games’ selection, boasting titles such as Tiger’s Gold, Zodiac, 88 Wild Dragon, Viking’s Gods, Secret of Nefertiti and Olympia Gods, to single out a few.
For more Asian-themed slots, players can browse through Tom Horn Gaming for titles such as Dragon Riches, Dragon Egg and Feng Fu. There’s also RTG Games’ slots in the likes of Wu Zetian, Nova 7’s, Cai Hong, and Heavenly Treasures. Red Tiger’s Dragon’s Fire Megaways, Golden Lotus and Imperial Palace are also excellent picks.
Though, it would be unjust to ignore NetEnt and Microgaming. The providers have plenty to offer to Thai players as well. The Legend of Shangri-La, Wish Master, Long Pao, Serengeti Kings, Wild Orient and Immortal Romance are a few standout slots you can choose from.
Still, we are only scraping the surface of what Live Casino House can offer. As always, it’s best you check out their gaming selection yourself. As far as slots are concerned, we’re sure you won’t be left wanting for more.
The casino also hosts a number of progressive jackpots. Microgaming’s Mega Moolah is the immediate standout, known for its multi-million jackpots that can change any player’s life with a single spin. This slot shares its jackpot with Atlantic Treasures: Mega Moolah, if you wish to switch up to an aquatic theme rather than a safari one.
The jackpot selection is complemented by titles such as Ozwin’s Jackpots and Jackpot Raiders. Of course, these games are not as lucrative as Mega Moolah, but they can still be worth your time and money. As less players play them, your odds of winning are ever so slightly higher.
- Video Poker
Mobile – Android and iOS Optimized
Live Casino House is well-optimized to run on any common mobile platforms with ease. The site can be accessed normally through your smartphone or tablet’s web browser. There are no download requirements whatsoever, though some players may appreciate native apps later down the line.
Nonetheless, the mobile-optimized site is a smooth performer, and it is organized neatly. With a strong focus on gaming, players will find the gaming library in the centre. The side-menu opens up access to everything players may need customer support, cashier, bonuses, the FAQ section, and so forth.
Obviously, this casino is well aware that being mobile-friendly is a crucial factor in succeeding online. So far, we have no complaints from them regarding this aspect of their service. As long as you have a decent internet connection, we’re sure you won’t run into issues while playing on the go.
Live Dealer Games – A Royal Package
Live Casino House stands true to its name, packing a live dealer lobby powered by more than a handful of trusted suppliers of live casino games. Namely, players can browse through lobbies by Ezugi, Evolution, Ho Gaming, Asia Gaming, n2-Live, SA Gaming, Vivo Gaming, Microgaming, Pragmatic Play and Gameplay Interactive.
These names won’t mean much to a lot of players, but the important thing is that it translates to a top-quality library of table games packed with endless choices. This is one of the most refined live casinos we’ve seen out of all online sites, and definitely one of the best as far as Thai online casinos are concerned.
Baccarat, Poker, Roulette, Blackjack, Sic Bo, Dragon Tiger – pretty much every table game variant is on offer. Lobbies are hosted by a variety of engaging presenters that will do their utmost you have a good time. The tables are complemented by fresh high-definition streams and a number of betting options. Of course, seats are open 24/7 and players should be able to find tables with low and high limits as well.
Though there are a fair few of Asian-themed table games to choose from, we also recommend having a look at Evolution hits such as Dream Catcher, Deal or No Deal and Lightning Dice.
VIP Club – Top Class Treatment
This casino’s promotional lineup offers enough incentive to regulars to engage in frequent gameplay. Yet, Live Casino House kicks things up a notch with a comprehensive VIP program for the most loyal customers.
The VIP club has five tiers, four of which can be entered just by playing with a minimum stake requirement on a 3-month basis (quarterly), whereas the highest tier is invite-only. There are a handful of benefits to VIPs. We’ll give you the details below.
What’s more, All VIP customers also get the benefit of a weekly rebate for live casino and slot games. The basic rebate level is 0.45% for live casino and 0.60% for slots, rising to 0.75% for live casino and 1.00% for slots for the Diamond VIP.
You can find all the details, including the terms and conditions, on Live Casino House’s website.
Customer Support – ‘Round the Clock Live Chat
The customer support team at Live Casino House is admirable. During our review, we got in touch with them several times over at different hours of the day. The response was always the same: friendly, informative and swift. Naturally, you can converse in Thai, but in English as well.
When getting in touch via live chat, you’ll hardly have to wait more than a minute or two to get a response. What’s more, it’s more than likely your query will be resolved just as fast.
Even though phone support is unavailable, we feel it would be rendered useless considering the efficiency of the casino’s live chat support team.
If you have non-urgent queries or you’re just browsing around, feel free to check out the FAQ section as well. It contains a number of answers filed under different categories. You can also use the search function to narrow down your specific issue or question.
Email contact is always an option as well. Though, response times through this channel can take even up to 24 hours.
We place high value on customer support at any Thai online casino, and with good reasons too. Overall, we’re happy to report that we’re sure your needs will be met 24/7 thanks to the casino’s dedicated chat service.
Live Casino House Contact Details
- Live Chat: Open 24/7
- Telephone Support: Unavailable
- Email Support: email@example.com
- FAQs: Detailed and Searchable
Live Casino House doesn’t make it a secret what audiences they cater to. In the footsteps of its sister site, Happy Luke Casino, Thai players are the focus, as well as players from Japan and Vietnam.
Though this casino is relatively new, it’s a big possibility we will see an expansion with a focus on the Indian market in the near future. A focus on different Asian markets such as Indonesia and China would not be a surprise either.
For the time being, Thai players will get excellent, tailor-made treatment. Most importantly, the site and all games are available in Thai, and players can operate their accounts using the Thai baht. This includes deposits, withdrawals, real money play and of course: bonuses. To top it off, the Thai support team is also hard at work at making sure players’ needs are met 24/7.
- United Kingdom
- Costa rica
Verdict: A Promising Thai Online Casino
Live Casino House has been in operation for over two years, but in that relatively short period of time, they’ve established themselves quite well on the Asian market. As things stand, their main focus is on the Thai player base, which they’ve been excellent at serving.
Our Live Casino House review covered all bases. Starting from the promotional lineup, up to the top-class gaming selection and excellent customer support. There are some aspects that could use improvement, but our overall verdict is very positive. We recommend this casino to any prospective Thai players. If you’re making a real money deposit, make sure to take advantage of your valuable welcome bonus!
FAQ Live Casino House Review - An Asian Up-And-Comer
- 🔒Is Live Casino House safe to play at?
- Live Casino House is safe and reputable for a number of reasons. The casino’s ownership already has an excellent reputation on the Asian market, operating Happy Luke as one of the best Thailand casinos around. What’s more, LCH is licensed and regulated by the eGaming Authority of Curacao. As such, players can rest assured the games on offer are fair, and that their payment transactions and personal details will be kept from harm’s way at all times.
- 🎁How do I claim my Live Casino House welcome bonus?
- Claiming your welcome bonus is simple. After you’ve created an account, enter your Live Casino House login details, and head to the cashier. Select your deposit method, and make sure to tick the button confirming you wish to receive your bonus. After you’ve made your deposit, your bonus will be credited to your account automatically.
- 🏦What payment options can I use?
- Live Casino House offers Thai players QR Code deposit, instant online banking, Bank Transfer, AstroPay and Neteller. Players can withdraw using either Bank Transfer or Neteller, but all methods are available for depositing. Customers can use the Thai baht for all transactions, and the casino will not charge any fees for processing these transactions.
- 📞How do I get in touch with the casino?
- The best way of getting in touch with Live Casino House is live chat. This service is accessible by clicking the chat button on the bottom right of your screen. Live chat is open to customers 24/7, available in Thai and English languages. You can also reach out to the casino through e-mail, but response times will be longer using this contact channel.