JackpotCity Casino Review

Established way back in 1998, JackpotCity is one of the pioneers on the market with high standards and strong reputation.

It offers more than 500 casino games, that can be played in a safe and reliable casino environment. On top of that, a wide selection of promotions and exclusive no deposit bonus along with the welcome bonus pack, are all set to create an exceptional casino experience for any player.

In this JackpotCity Casino review, we will go through all of the aspects that create a brand that is as established as this one. Topic points include quality of customer support, banking options, loyalty program availability and more.

Before you claim, the JackpotCity welcome bonus for new players, you should know that all new players at the casino are eligible to pick up a no deposit bonus before signing up, containing 50 no deposit free spins. As the name suggests, you won't need to make a deposit in order to claim the JackpotCity no deposit bonus. However, you'll need to claim the offer directly via our Casinocountdown link before registering at the casino.

• Number Of Spins: 50
• Game: Fancy Bells
• Spin Value: $0.20
• Max Cashout: $20
• Wagering Requirement: 70x winnings amount
• Eligible Countries: Canada and New Zealand

These are the key terms above you should be aware of before claiming this offer. Nevertheless, once you have completed your free spins, you’ll be asked to register at Jackpotcity Casino and make a deposit of $10 to activate the winnings. But we'll look into the JackpotCity Casino bonus terms in more detail later on. As we mentioned previously, there's also a generous deposit bonus offer, which we explain in our next section.

JackpotCity Welcome Bonus Pack

JackpotCity provides newcomers with a massive opportunity, players coming from Canada or New Zealand can earn up to NZ/C$1,600 in bonus money, split across four deposit bonuses.

This welcome offer presents an above-average value when compared to competitors on the market. Moreover, you won’t need to use JackpotCity bonus codes to activate any part of the bonus. The welcome bonus in CAD/NZD is detailed below. 

Bonus Terms

• Wagering Requirements: 70x bonus amount
• Min Deposit: NZ/C$10
• Expiry Date: 7 Days
• Maximum Bet Limit: €8 per round, 50c per line (or currency equivalent)
• Game Contributions: Slots, Keno and Scratch Cards (100%), NetEnt Slots (50%), Table Poker, Video Poker, Roulette, Blackjack and Casino War (8%), Classic Blackjack, All Aces, Jacks or Better (2%), All Other Games (0%)*
  *the contribution percentages and playthrough requirements may differ per promotion and/or geographical location.

The wagering requirement may seem quite steep, but if we consider the favourable max bet limit, you will notice you’re provided with a great advantage to clear out this higher than average wagering requirement quickly. The usual wagering requirement seen on the CAD casinos list is usually in the range 40x to 60x. However, we strongly advise respecting this limit, as breaking it may result in forfeiting any winnings.

*Please refer to the T&Cs at JackpotCity Casino for a full list of sister sites.

When it comes to the rest of their promotions, JackpotCity likes to keep things more secret and maintain the element of surprise. From our experience with the casino, you can expect daily, weekly as well as monthly offers.

The regular bonuses at JackpotCity can range from free spins and bonus cash to loyalty points.

Players can also take part in free-entry daily tournaments held on selected games, but a complete account verification is needed before they become available.

Nevertheless, we found out that loyalty points can be transferred along any of the casinos forming part of the Group.

Speaking of loyalty points, JackpotCity Casino has a points-based loyalty program, that grants many additional rewards and benefits to loyal players according to their loyalty level.

Keep in mind that promotions have their own specific terms and conditions, so be sure to read through all the rules before claiming any of the bonuses.

JackpotCity is member of CityViews Group, a renowned brand, that has a long experience in the industry and operates several other brands like Ruby Fortune and Spin Casino.

For Canadian players, JackpotCity Casino is authorized by the jurisdiction of Kahnawake Gaming Commission (00812), and in the case of international players, it is licensed by the Malta Gaming Authority (MGA/B2C/145/2007).

The site employs industry-standard encryption technology, which means that all your personal details and transactions are fully safe and secure. 

We like the fact that JackpotCity bears an eCOGRA certification, which shows that the output by the RNG is random, across all games at the casino.

Moreover, JackpotCity costumers can file complaints through eCOGRA, along with the regulatory bodies - MGA and KGC.

Responsible Gaming

JackpotCity boasts a dedicated responsible gaming page. The page has links to gambling assistance organizations like Gambling Therapy and GamCare, besides advice on betting and self-control tools. It even features a self-assessment test, which is a great add-on.

JackpotCity players can adjust the following limits:

• Registration Limit
• Deposit Limit (daily, weekly, monthly)
• Self-Exclusion (daily, monthly)

Considering the fact that loss and wager limits are not included, we think that this is an area that JackpotCity should definitely seek to improve, as this would not only allow its players complete control over their spending, it will also place the brand next to many casino competitors, that boast a plethora of self-control limits.

The payment options at JackpotCity are pretty wide-ranging. Players from all over the world will be able to deposit and withdraw at ease using debit cards, credit cards, e-wallets and pre-paid cards.

Of course, the best option for Canadian players is Interac, which is available for deposits and withdrawals as well. However, options such as iDebit are also available for this player base.

New Zealand players will mostly benefit from prepaid vouchers, such as Paysafecard, which have been booming in popularity at online casinos due to their convenience and strong layer of security.

Nonetheless, JackpotCity has a long list of accepted currencies which proves that the casino also targets players outside Canada and New Zealand. The average withdrawal times per payment method are listed below.

JackpotCity Withdrawal Times & Withdrawal Limits

Payment method	Withdrawal Time*
VISA	3-7 Days
Mastercard	3-7 Days
Neteller	24 – 48 Hours
Skrill	24 – 48 Hours
Trustly	24 – 48 Hours
ecoPayz	24 – 48 Hours
iDebit	24 – 48 Hours
Interac	24 – 48 Hours
MuchBetter	24 – 48 Hours
Ecocard	24 – 48 Hours

*Please note that the initial withdrawal timeframe may be extended due to identity verification procedures and withdrawal processing (Mon-Fri).

JackpotCity does not charge any transaction fees, on both deposits and withdrawals. In general, some payments methods may incur a transaction fee, and your bank or your payment provider usually the one that imposes them.

Transaction Limits

Players that want to withdraw a sum of money that is 5x greater than their lifetime deposits across all of the Group’s casinos will be imposed to:

• Weekly Maximum Withdrawal: $4,000

The rest of the amount will be placed back in the player's account until they are eligible for another withdrawal. This means that the more money you deposit over time, the less likely JackpotCity (and other Group’s casinos) will impose this limit on you. Additionally, progressive jackpots are excluded from this limit. If you have any concerns or queries regarding the collection of winnings, it’s best to check with customer support. 

Players that have made enough deposits will be eligible for the following limit:

• Daily Maximum Withdrawal: $10,000

With a game library powered by one of the leading game providers out there, the casino site has all of the most popular Microgaming titles available.

Once you sign in, you will notice that you can filter games by game type and theme, as well as add-in favourite titles. The site also boasts a search bar that lets you search by game name only.

There is also a suggested games section that shows you all the popular games, along with new and exclusive titles, which will save you time when looking for something specific.

What’s more, you can also try games for free using the demo mode, which is a great opportunity if you want to check out new games.

Slots & Jackpots

With 300+ slots titles on offer, JackpotCity is fully loaded with top quality slots, many of which have a great following of players around the world such as Immortal Romance, Jurassic Park and Thunderstruck II.

From classic slots to branded titles, JackpotCity’s casino game lobby has something for every player out there. Plus, the game selection gets constantly refreshed with all of Microgaming’s latest titles.

As the name might suggest, JackpotCity is home to some of the heftiest jackpots slots around, with the cult progressive series like Mega Moolah and Major Millions, including several WowPot jackpot titles.

Table Games

JackpotCity casino has a wide collection table games on offer. Including classics like Roulette and Blackjack to Baccarat, Craps and Poker tables. 

Blackjack games make the majority of the table games selection, and players can indulge themselves in Classic Blackjack, European Blackjack and plenty of Multi-Hand Blackjack varieties.

Roulette table game players can select from language variations such as European Roulette and American Roulette, including Multi-Wheel Roulette and Premier Roulette varieties.

Players that enjoy fast-paced tables will certainly like No Commission Baccarat, while poker fans can check 3 Card Poker and Multi-Hand Poker variations.

The video poker selection is impressive, it boasts all the popular classics like Aces and Faces and Deuces Wild, with plenty more on the menu.

To round it off, JackpotCity also features some Keno games, along with a few Bingo titles and scratch cards.

JackpotCity’s mobile casino experience was nothing less than we expected. The near-mirror copy of the desktop version will allow you easy access to everything you will need.

All of the notifications and promotions are a click away. You can also use the cashier in just one-tap, and the live chat option is available in the navigation menu.

JackpotCity also has as a native mobile app for both Android and iOS devices, which is available for a free download. 

We should point out that the native app gaming selection is smaller, plus we experienced some stuttering issues while playing, so we suggest you stick with the web app version of the casino.

Overall, we can say that the JackpotCity’s web app is a fine product, that won’t let you down in terms of performance, game selection and gameplay.

JackpotCity’s live dealer lobby is powered by Evolution and Ezugi, which both provide cutting-edge live games with HD feeds and hassle-free wagering.

Players can choose from a large variety of live dealer games in each category, such as Roulette, Blackjack, Baccarat, Craps and Poker, including Game Shows. 

Not only can you play live dealer European Roulette, but also take part in Lightning Roulette and Double Ball Roulette and much more. JackpotCity even has the popular Immersive Roulette variation, which will take your roulette experience to another level.

It doesn’t matter if you go for Ezugi’s Dragon Tiger or you prefer Evolution’s live titles such as Caribbean Stud Poker and Monopoly Live, you will enjoy the selection by both providers.

You will also find plenty of VIP tables with limits going up to $5,000, but there are also low-roller tables that will benefit low-limit players, with bets starting as low as $0,2.

Like we mentioned previously, JackpotCity has a multi-tier VIP program based on a points system, where players can advance through 6 different stages, bearing different benefits.

Once you register at JackpotCity Casino, you join the VIP program automatically, and after you make your first successful deposit, you will be boosted with 2,500 Loyalty points for free. 

Collecting Loyalty Points is easy; you will need to make wagers and play your favourite games. The more you wager, the more Loyalty Points you will earn at JackpotCity Casino, as shown in the table below.

*Please refer to the Loyalty Points FAQ for a full list of Featured games and restricted games.

Players can redeem Loyalty points for Bonus credits, once they've reached a certain amount of points:

• 5000 Loyalty Points = 5 Bonus Credits (or currency equivalent)

Loyal players at JackpotCity Casino will also get access to a wide array other player benefits as well. The table below presents the levels, entry points and additional loyalty perks.

* The extra value you’ll benefit from when wagering.
**Daily Specials are available on JackpotCity’s selected games which can be found in the Loyalty section.

JackpotCity Casino’s customer service is available around the clock through live chat and email, just note that you might need to wait a few hours to get an email response.

The fastest way to reach the support team is through the live chat. In our case, the agents responded in less than a minute. We got a chance to talk with a few of them, and their knowledge on the topics was remarkable.

If you don’t have any urgent casino queries, you can check out the FAQ section, which features answers on several topics such as settings, banking, responsible gambling, and so on.

The only thing lacking at JackpotCity is phone support, but the live chat support is available 24/7 and will be at your disposal at any time.

Casino Contact Details:

• Live Chat: 24/7
• Telephone Support: N/A
• Email: [email protected]
• FAQ Section: Detailed, Not Searchable

The geo-targeted welcome bonus at JackpotCity makes it immediately apparent that JackpotCity’s main market is Canada, followed by New Zealand and other English-speaking markets.

They’ve taken the needed steps to include country-friendly payment methods such as Instadebit and iDebit, alongside e-wallets such as Skrill and MuchBetter. 

Furthermore, CAD and NZD are available as the main currency, apart from plenty of other local currencies from around the world.

We should note that the site is available in 30+ languages, which creates a compelling case for players from various fronts.

JackpotCity is a brand that has been around since the 90s, it’s one of the pioneers in the online gambling industry, so it definitely stood the test of time. 

JackpotCity’s selection of games is phenomenal, featuring all kinds of games, from top slots and jackpots to immersive live casino experiences.

On top of that, it offers plenty of bonuses and rewards, and it also has a loyalty program that really stands out in terms of perks and benefits to faithful players. 

Players can also rely on the 24/7 support, as well as many geo-specific banking options, which will not only benefit main target players Canada and New Zealand but players from other countries too. 

The valuable welcome bonus on offer is what piqued our interest at first. However, as we progressed throughout our JackpotCity review, we saw that JackpotCity is a remarkable casino that still shines bright even after all these years.