GentingBet Casino Casino Review

GentingBet casino welcomes UK customers with a 100% first deposit match. This offer is straightforward with simple terms and offers solid value relative to competitors.

As the terms state, you have 15 days after registration to deposit and claim this bonus offer.

For this bonus, it’s important to point out that bonus cash is unlockable. Once you’ve wagered your real cash deposit, your bonus will be instantly credited in your withdrawable balance.

• Minimum Deposit: £20
• Wagering Requirements: 35x Deposit
• 15 Days Opt-In Period
• 30 Days Bonus Duration
• Game Weighting Applies: Slots – 100%*, All Other Games – 0%

*Some slots are excluded or have a reduced contribution: 50% or 25%. Refer to GentingBet Casino’s full T&Cs for the complete list.

We like the bonus terms overall, they are fair and to the point.

The wagering requirements are market standard. The only difference is that you’re wagering your deposit rather than your bonus. Multiple deposits can be made to finish wagering. You can also withdraw your real cash anytime and forfeit the bonus.

There are no payment method restrictions, and no max bet rule, which are two extra benefits that not many competitors offer.  

There isn’t very much for existing customers at the moment, but Genting Casino hasn’t forgotten about them. They have a few seasonal offers, which they call “Weekends Go Berzerk”, where players can complete a number of challenges in pre-selected games to win shares of a prize pool. These bonuses pop up around holidays and special events like Halloween, Valentine’s, etc.

With GentingBet being such a new casino, we wouldn’t be surprised to see them add more and more bonuses and promotions for existing customers as time goes by. At the time of writing, they’re even teasing their next big promo!

Players who are part of GentingBet’s multi-levelled VIP Program, Genting Black, also get access to their own, special set of bonuses, though you can read more about that below.

GentingBet are planning to introduce a Slot Race for their existing customers! The website currently says this is coming soon, and we are thrilled! For any readers who might not be aware of what this is, a slot race is a fast-paced, site-wide competition where players accumulate points as they play slots games. At the end of the race, the top scoring slots players get rewards!

When it comes to new casinos, the question we always get from our readers is: “Can we trust them?” Players can never be too careful with their personal information and financial details, so as part of our full GentingBet review, we made sure to really get to the heart of this particular question.

Firstly, their site is 256-Bit SSL encrypted, which is already a great sign that they take your privacy and security seriously. Secondly, GentingBet is affiliated with GambleAware, GamCare, and GamSTOP, the world’s leading voices in responsible gambling and player safety.

In fact, Genting are the first company to have been awarded GamCare’s Safer Gambling Standard. This means that GamCare assessed Genting’s social responsibility and awarded them the highest level of the award.

What we’d like to see in the future are some external audits into game fairness, like an eCogra or iTech Labs certificate. As well as RTP reports. Their website currently doesn’t mention fairness, though luckily the licences below put our mind at ease for now.

GentingBet possesses two of the best indicators for safety and security that a casino can have: licences issued by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). What this means for you, the player, is that GentingBet has had to prove itself to not one, but two different authorities that it is fair, safe, and meets the highest standards of online gambling regulation. These two licenses alone are proof that GentingBet Casino is definitely trustworthy.

We’re going to chalk this up to the fact that GentingBet is so new, and that they haven’t had time to build up a wide portfolio of payment methods. GentingBet currently only support one form of online payment: Debit cards.

We did, however, find mention of wire transfers in their terms and conditions, which might point to expanding their available payment methods soon. Who knows, we might even see trendy e-wallets like PayPal or mobile casino deposits like Boku. Their withdrawals are all free, though, so at least players won’t be charged anything for cashing out their winnings.

One huge positive, though, is that their customer service representative on Live Chat told us that there are NO upper withdrawal limits. This is great news for high rollers who sometimes find themselves splitting withdrawals over several days or even weeks at a time after a big win.

• Maximum Withdrawal Limits: N/A

GentingBet do have one more payment option available to its UK customers, though it isn’t an online one. Genting operate a chain of brick and mortar casinos all over the UK, and it’s entirely possible to deposit and withdraw funds from any of their physical locations. This is definitely something that almost no other online casinos are able to offer their players.

All you need to do is go to the Cash Desk, inform them that you’d like to deposit or withdraw funds from your online GentingBet account, and the assistant at the desk will guide you through the process.

The big drawback, however, is that players who have ever used a debit card on their Genting Casino account will never be able to use GentingPay. This means that GentingBet players need to choose whether their deposits and withdrawals will all be strictly online, or strictly offline, and won’t be able to change their minds later.

Genting Casino has a pretty decent selection for an online casino this young, but we do hope that we see the selection grow as they do. They currently have over 400 games in their library, and they’ve partnered with some great software providers, like NetEnt and Play’n Go, two industry giants.

The most glaring omission would be Micro Gaming, though let’s all remember that Genting Casino are still new, and Rome wasn’t built in a day. GentingBet are so new that they still have that new-online-casino smell, and we’re confident that they’ll continue to grow and expand over time.

This is one area where Genting Casino can likely improve, though the current user interface definitely isn’t bad. They have a number of filters in a floating footer bar, but the selection is a little limited, in our opinion.

Players can sort games by Slots, Jackpots, Tables, and A to Z. Players can’t filter by most popular, or by provider, but when scrolling through the Game Lobby page, GentingBet have created sections for game providers and popular games and other categories. Is it perfect? No. But does it work? Technically, yes. For now. Whether it will continue to work as their games library grows will need to be seen.

We have good news, and we have bad news. First, the bad news: GentingBet don’t have Mega Fortune or Mega Moolah in their games library, so jackpot slots lovers are definitely going to feel the absence of multimillions slots. Again, GentingBet is still new, so this could change later on, but we can only review what’s available at the time of writing.

The good news, though, is that they do have some other great Jackpot Slots. Genie Jackpots, by BluePrint, for example, is a great alternative to the missing slots mentioned above. One thing we really liked seeing was that when navigating through the Jackpot Slots section, the current jackpot for each slot is clearly displayed in the menu. This means that players don’t need to waste time clicking in and out of each one to find out how high the jackpot is.

The table games selection at Genting Casino is pretty decent, though could be wider. A lot of other online casinos this size leave out Baccarat, but not GentingBet! Whether you’re into Blackjack, Roulette, or Baccarat, you have a few options for each. The only negative thing we can say about their table game selection is that they don’t seem to have any VIP tables at the time of writing, which might put off high rollers.

This is where GentingBet really need the most growth. They don’t have any poker games in their Casino section, but they do have two titles in their Live Casino section: Live Three Card Poker and Live Caribbean Stud Poker. A lot of live online casinos don’t offer poker, so not all is lost for poker fans! More on the live casino section below.

One of the true marks of success for an online casino today is the kind of experience players can have on the go. If I can’t have as much fun while sipping my coffee and waiting for the train as I can have at home, then we have a problem.

GentingBet Casino have apparently got the memo, and they have a fully optimized mobile site, an iOS app, and an Android app! Let’s get into it and see how the mobile versions of GentingBet measure up to their desktop counterpart.

The GentingBet mobile site, which you can access from any device with a browser, is actually pretty good. For one, live casino games are available on mobile, which is a great thing to see in a new casino. Secondly, live chat is available on mobile! And the little live chat icon follows you around as you scroll, so help is always just one tap away if you need it.

I was about to write that the mobile site is exactly the same as the desktop site in terms of features and ease of use, but there is one small, niggling annoyance. On the desktop site, games are split into a few broad categories. On the mobile site, the games lobby becomes more difficult to browse through, as the Table Games category disappears from the navigation bar. This isn’t the end of the world, this one thing doesn’t entirely ruin the mobile experience, but it does make it even harder to find the games you want.

The iOS and Android apps are almost identical to the mobile site, but with the added advantage of being available on your home screen the entire time, push notifications for alerts, and being able to stay logged in. Just like the mobile web version, we found the apps to be super convenient on both iOS and Android phones and tablets. The apps, like the GentingBet site in general, is only available to UK players.

• Head to the App Store on your iOS device 
• Search for “Genting Casino” 
• Tap on the app icon and hit “download” 
• Sign in and start playing!

• Open the Google Play Store on your Android phone or tablet 
• Search for “Genting Casino” 
• Open the app page and tap “download” 
• Log in to the Genting Casino app

When it comes to the Live Casino offerings on new betting sites, we’re generally just glad to see that they have one at all. Walking into this GentingBet review, nothing could have prepared us for how phenomenal their Live Casino offering is.

The first thing we were happy to see is that Live Casino games have their own section on the GentingBet site. We clicked on to that section of the website expecting a sad little collection of maybe two or three games, which wouldn’t be out of the question for an online casino this new. What we found was a MASSIVE collection of live casino games! There were 15 different live roulette games alone! Fans of live casino games are definitely spoiled for choice with GentingBet Casino.

As we said above, Genting run a global chain of real-life, brick-and-mortar casinos, and they didn’t waste the unique opportunity to really capitalise on their resources and run their own, unique, and exclusive Genting Live Casino games.

The commitment to Live Casino games is phenomenal, and we can’t recommend them more strongly to fans of live games.

Another thing that really shows us how committed GentingBet is to Live Casino games is their wide variety of country- and region-specific tables. In Roulette alone they have tables like Roulette Live Edinburgh, Roulette Live Manchester, Live London Roulette, Arabic Roulette, and more.

Live Casino game aficionados out there should definitely check out GentingBet. Their promotions page indicates that they plan on including live casino game promotions in the future, and live casino games even count towards the welcome bonus wagering requirements!

GentingBet Casino have a multi-tiered loyalty and VIP program called Genting Black. There are four levels of the program (Bronze, Silver, Gold, and Diamond), each with their own unique features. Some of the main perks of being a Genting Black member are returns on a percentage of your losses, a Genting Points system that can be converted into real money, and weekly deposit match bonuses.

Genting Black members are awarded a 100% deposit match on their first deposit of the week, every week. The amounts matched differ, depending on your Genting Black level, but GentingBet VIP members get access to a whole bunch of opportunities to redeem bonus funds on the regular.

GentingBet’s customer service department is pretty efficient and is available 24 hours a day. Customers can contact them through their handy live chat feature, or send them an email.

When putting GentingBet through their paces as part of our review testing, we found that the live chat function would connect us with a customer support agent in under 30 seconds each time, which is actually quite impressive. The customer service representatives themselves were fine, and we received pretty standard service in terms of responsiveness helpfulness and politeness.

As far as their email service goes, we sent them two different emails on two different days, and both times received responses the next working day, so absolutely nothing to complain about there either.

What would be nice to have are FAQs. GentingBet don’t have any listed so far, but luckily their live chat is so fast and responsive, I don’t see this being an issue for now. Similarly for phone support. A customer care phone number would be nice for those moments where you just want to hear a human voice give you instructions. With this becoming less and less common across the industry, though, we can’t really fault them too much for this.

• GentingBet Email Address: [email protected]
• GentingBet Live Chat: Yes, 24/7
• GentingBet Phone Number: N/A
• FAQs: N/A

GentingBet are solely focused on the UK for now, and don’t accept registrations from users living anywhere else. This is great news for our UK-based readers, as this means GentingBet are solely focused on making you guys happy! We’re hoping to see PayPal, the UK’s favourite payment method, added at some point in the future too.

Now, you didn’t hear this from us, but we’ve heard rumours that they’ll be expanding into Spain in 2020. Their customer support representative either wasn’t allowed to confirm this, or wasn’t aware of it, but we have it under good authority that GentingBet will be heading to the land of Tapas and Gaudi in the not-too-distant future, hopefully with some more payment methods added to their portfolio too!

Overall, we’re pretty impressed with the transition from Genting Casino to GentingBet. The site looks great, the user interface is pretty straightforward and mostly easy to use, and the mobile experience is phenomenal. To conclude our GentingBet review, Live Casino game aficionados, in particular, have a LOT to be excited about. Genting have already proved themselves to be a force to be reckoned with in the world of sports betting. We can only imagine what the future has in store for GentingBet Casino!