Genting Casino Review

5 / 5 by casinocountdown.com™
Players from USA are not allowed in this casino

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Genting Casino - Worth A Billion Dollars!

If the name Genting Casino sounds familiar to you then its probably because of the 40+ brick and mortar establishments they have set up across the UK and Asia. With over 50 years of experience and a market value of 33 billion dollars, the Malaysian-based casino group is definitely doing something right and they are looking to expand even further. Having already established a name for itself through its land-based establishments, Genting has now taken the leap into the online world of casinos. We take a look at the reason behind Genting’s success and whether it has been translated into their online casino in this Genting Casino Review.

Genting Casino Welcome Bonus & Bonus Spins

With new casinos entering the market every single day, some of the older casinos tend to get a bit lazy and rely on the reputation they have built over the years rather than trying to set themselves apart by offering attractive promotions. Genting Casino is one of the casinos that is actually using its experience to compete with new entrants and keep expanding and we immediately see this in the generous welcome offer they make available to new players. On signing up with the casino you are offered a 100% Match Bonus up to a maximum of £200. You’ll have to deposit at least £20 within the first 15 days of registering but they’ll even throw in 20 Free Spins on Dream Catcher making this a pretty decent deal. We outline their Genting Casino’s welcome bonus for new players in the table below:

 

Welcome Bonus

Bonus Spins

Deposit 1 - UK

100% - £200

20

Deposit 1 - RoW

100% - €200

20

18+, New Players Only.

Subject to T&Cs

Although at first glance, the table above shows a generous welcome bonus, one thing to always look out for is the wagering requirements that go hand in hand with the specific offer. In the case of the Deposit Match Bonus, players are subject to a wagering requirement of 50x the bonus amount. This may seem a bit steep but keep in mind that often casinos will ask players to wager a sum of the bonus and deposit. In the case of the free spins bonus, players must wager the bonus amount once which is extremely favourable. You’ll also need to keep in mind that the wagering requirements are subject to game weighting but luckily we’ve created the handy list below:

  • Slot Games, Keno & Dream Catcher - 100%
  • Card & Table Games - 10%
  • Live Casino Games - 10%
  • Video Poker - 10%
  • Craps, Pontoon, Slots Double Up - 0%

*Note: there are some exceptions to the games listed above.

As well as the list above, there are also certain games which are considered excluded and thus do not contribute towards the wagering requirement. It's probably a good idea to check out the terms to make sure you can actually claim the bonus through the game you’re playing. In our opinion though, if you stick to slots and dream catcher then this welcome bonus is definitely one you want to claim as a new player.

Deposit Bonus Bonuses

  • Genting Casino Logo
    Deposit Bonus
    100% up to €200 + 20 Spins
    New players only (first deposit). 100% Deposit Match Bonus from £20 to £200: Min 50x wagering (% game weightings apply), play restrictions apply. Max bonus bet of £5, 15 days to accept & 30 days to complete wagering. Deposited funds locked to casino platform until wagering met. Your own deposited funds can be withdrawn at any time. Real money funds used first. Free Spins: Available after deposit bonus is redeemed/lost, credited as £2 bonus. Dream Catcher only. 1x wagering and Max bonus bet of £5 applies to winnings, 7 days to accept & 7 days to complete wagering, maximum withdrawal from winnings is £200. Bonus funds used first. Full T&C’s below.
    Details

Bonuses & Promotions

As we have just seen, Genting Casino is putting a lot of focus on their welcome bonus for new players; next, we take a look into what they are doing to keep their existing players happy because after all, client retention is probably more important that new player acquisition. One thing we liked about the previous section was how transparent the casino is in the bonus they offer as well as the specific terms and conditions. Unfortunately, this is not the case for its other bonuses. In fact, there is no mention of any current offers for existing clients in their bonus section.

This said, when we took a look into their about section, Genting casino states that their regular updates in promotions for players are something that they take pride in. So you’ll actually have to join to get the low down of their latest offers but from what we’ve heard, you’re in for some great rewards on all of your favourite games. Oh and you won’t be needing any Genting Casino Bonus Codes to benefit from their regular offers, you can simply claim them at your leisure. In addition to this, boasting some of the biggest names in jackpots such as Gold Frenzy, you could be in with a chance of winning over £1million. To top this all off, Genting casino also has a great reward system and VIP Programme for their most loyal customers but we’ll actually look into this later on in this review.

Is Genting Casino Safe?

With over half a century of experience, if Genting Casino wasn’t ticking all of the boxes when it came to security, we can assure you that they would have definitely been caught out by now. But being, that the proof is in the pudding, we took a delve into what actually makes this casino trustworthy. Our first reaction was the fact that everything is so transparent - as well as making our job easier, this is further reassurance for players that the casino that wants you to be able to find the information needed to put your mind at ease.

Boasting a UK license, this is one of the ultimate seals of approval and it is the only license which allows and protects UK players. Further proof that the casino has their players’ best interests at heart is the detailed privacy policy they make available online with an entire section dedicated to outlining players’ rights. In addition to this, they put a lot of focus on promoting responsible gambling. Rather than just offering links to gambling agencies such as GambleAware and GamCare, Genting Casino offers players various support such as tips of managing your account and a checklist as well as solutions including account time outs, and self-exclusion.

If you still have any doubts about this casino, the site is fully SSL encrypted and with some of the software providers on boards, all games make use of RNG which is subject to regular audits. They even have a section dedicated to statistics on the theoretical percentage return to players for each type of game they offer.

Genting Casino Payment Methods & Withdrawal Time

If you’re from the UK, then you’ll be a little disappointed to find out that currently Genting is not a PayPal Casino and in fact, it doesn’t offer a wide choice of payment methods which is something that a lot of casinos are focusing on. This said the casino’s payment portfolio is far from lacking and this is due to the unique service they offer. If you are from the UK, then the casino offers you the opportunity to make free deposits and withdrawals at any of their land-based casinos. You’ll have to have an account with the casino but this is definitely something worth signing up for. Another perk is that deposits are instant and there are no deposit or withdrawal limits which is something you won’t see with most casinos. Below, you can find all supported payment methods, along with transaction times where applicable.

Payment Method

Minimum Deposit (€/£)

Withdrawal Time (Days)

 

Maestro

10

3 - 7

 

Visa Delta

10

3 - 7

 

Visa Debit

10

3 - 7

 

Visa Electron

10

3 - 7

 

Switch Cards

10

3 - 7

 

Credit Cards

10

3 - 7

 

UK Casinos

50

Instant

 

Skrill*

50

1

 

There are a couple of things from the table above, to keep in mind. Firstly, withdrawal time for credit cards and debit cards will be quicker in the UK (usually 3 - 5 days) in comparison to the rest of the World. Another thing to point out is that withdrawals using credit cards are subject to approval from the card issuer. Genting Casino also accepts Skrill but this is a payment method exclusively for Genting Black Gold level members and above. Although this e-wallet comes with benefits such as fast processing times, there is also a withdrawal limit capped at €/£50,000. If you’re from the UK then you’ll definitely want to be heading on down to their land-based casinos and benefit from instant withdrawals. But with no withdrawal fees and limits, then players from all over the world will want to check out this casino, particularly high rollers.

Deposit Options

  • Maestro
  • MasterCard
  • Solo
  • Visa
  • Visa Debit
  • Visa Electron

Withdrawal Options

  • Maestro
  • MasterCard
  • Solo
  • Switch
  • Visa
  • Visa Debit
  • Visa Electron

Accepted Currencies

  • EUR - €
  • GBP - £

Quality Slots Powered By Playtech & IGT

Being established in the world of land casinos, we had high hopes for Genting Casino when it came to their game library since they actually know what players want and basically just have to deliver it in the best way possible. With over 300 titles to choose from, Genting is definitely ticking all of the boxes when it comes to its wide array of slots and with some of the industry’s top providers on board such as Playtech, IGT & Novomatic, the quality is just as impressive as the choice. You can expect to find all the favourites such as Playtech’s ‘The Mummy’ and ‘Crown of Egypt’ by IGT. If you’re a high roller and into winning big then you’ll be pleased to find a whole section dedicated to progressive slots and jackpot slots. Although the absence of games such as Mega Moolah might be disappointing, there is still a great variety with prize pools of over £1million.

When it comes to the table game section, we were expecting even bigger things from the casino is that this is even closer to the games they offer at their land-based establishments. However, we were actually left a little disappointed with the range of games they offer. In fact currently, you can choose between roulette and blackjack and the selection is extremely limited. There is no mention of other card games such as baccarat. There is a video poker section but again this is slightly limited. This said, they have a much wider choice in their live dealer section but we’ll be looking into this later.

Although the range of table games might be limited, the slot section definitely makes up for it. We were also impressed with the general layout of the game section. Genting Casino has included handy filters such as most played and featured as well as game categories to help make things easier for players to find. The search bar is also extremely helpful as it also provides suggestions to help limit your navigation.

Casino Games

  • Blackjack
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Progressive Slots
  • Roulette
  • Slots
  • Table Games
  • Video Poker

Genting Casino Mobile App - Available On iOS, Android & Windows

Nowadays, being a successful online casino for desktop play is not enough; with more and more players opting for on the go play, websites must also include a mobile-friendly interface. As has been the case throughout this review, Genting Casino has taken things one step further and not only provide a user-friendly mobile interface available for instant play, they also offer Android & iOS users the option to download a mobile app version.

How To Download Genting Casino Mobile App for iOS

1. Ensure that you have an iOS device that is fully up to date with the latest software.

2. Access the App Store from your iOS device.

3. Search for ‘Genting: Real UK Online Casino’.

4. Click on ‘Get’.

5. Even though the App is free, you will be asked to enter your credentials.

6. Once the download is complete a thumbnail should appear on your mobile device.

7. Simply click on the thumbnail, login and start playing.

For Android users, the process is similar but since google play does not accept gambling apps, an APK version can be downloaded directly from the Genting Mobile Casino Site. In both cases, you can expect to find all of your favourite games including progressive jackpots as well as the live dealer section. Whether you choose to play instantly or download the app, we guarantee great user experience with all of the same filters available to help aid navigation.

Genting Live Casino - A Mirror Of Their Land Casinos

We were especially excited to take a look into Genting Casino’s live dealer section mostly because they have so much experience with land-based casino. Players look to live casinos to get the closest experience to an actual casino from the comfort of their home so we were expecting big things from Genting. Firstly, we liked the fact that this section has been tailored to their target markets with players given the option to select between an English or an Asian dealer. It was also great to see the inclusion of VIP tables with high limits for the high rollers out there.

The thing that sets Genting Live Casino apart from the others out there is the fact that they have tables set up in Crockfords and Mayfair, two of the most prestigious gaming clubs. This helps to give one of the most realistic casino experiences that we have encountered so far. To top it all off, the casino has taken time to offer different camera angles with options to view sections in slow motion which is extremely effective in particular games such as Baccarat Squeeze.

Genting Casino VIP Programme & Loyalty Rewards

The Genting Casino VIP programme is somewhat confusing. Although they provide all of the details, it took us a while to actually figure it all out due to its complexity. There are 4 main levels consisting of Bronze, Silver, Gold & Diamond but the aim is to actually get to the Genting Black VIP tier with massive perks including exclusive match and cashback bonuses as well as access to prestigious VIP Tables in the live dealer section with high limits. Although the casino doesn’t give specific details on the promotions it offers to their Genting Black Members, it does state that in order to join you need to make a deposit of £1000 or more after which the casino will send offers according to how much you play. Unfortunately, there is no information on how you move on up the tiers but obviously the higher you go, the better the perks and the casino will even offer trips and hotel stays to their most loyal players. Below is a table of some of the bonuses exclusive to the various tiers.

VIP Level

Cashback Bonus

Match Bonus

Bronze

10% - £1000

100% - £150

Silver

11% - £2000

100% - £200

Gold

12% - £4000

100% - £250

Diamond

13% No Max.

100% - £350

18+, New Players Only.

T&CS Apply.

As well as a VIP Programme, Genting Casino also offers loyalty points which can be converted into cash. Games vary in the points players receive per £/€100 wagered so it's probably a good idea to check out the terms for the full list. Points expire after 6 months and are redeemable in increments which vary according to loyalty tier as shown below:

VIP Level

Increment to Redeem Points

Bronze

90

Silver

90

Gold

90

Diamond

80

Genting Casino Customer Support - 24 Hours A Day, 7 Days A Week!

As well as making all details fully transparent and easily accessible on their website, Genting Casino has ensured it is easily contactable. The casino offers a range of channels including a live chat feature and email address. Although they do not provide a telephone line on their website, players who prefer to speak to an actual individual can request a call back from a customer support agent by filling in their details online. One thing we would have liked to see would have been a FAQs section with general questions and answers for issues that players regularly encounter. Most casinos include this section because it helps players but also their customer support team and we feel this could be a good addition to their already effective customer support system in place.

Genting Casino Contact Details

  • Phone Number: Request Call Back Online
  • Email Address: [email protected]
  • Live Chat: Available 24/7 (except Christmas Day)

Genting Casino - A UK Favourite!

Even after a quick scan of the website, it is immediately evident that players from the UK are a major market for Genting Casino. The UK license as well as the numerous land based casinos across the UK are further proof of this. Although the inclusion of PayPal would seal the deal when it comes to keeping their target market happy, the fact that they even offer players the option to make deposits and withdrawals at the cash desks of their outlets is a huge advantage for UK based players. Of course, they also accept GBP and tailor bonuses accordingly.

The fact that the casino also offers payment in Euro and gives players the option to choose an Asian dealer, is an indication that they are trying to branch out to the Rest of the World. This said, unless they work on their payment methods, this is going to be quite hard.

Languages

  • English

Featured Markets

Excluded Countries

  • Afganistan
  • Algeria
  • American Samoa
  • Antigua and Barbuda
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Belarus
  • Belgium
  • Bhutan
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Cambodia
  • Canada
  • Cayman Islands
  • China
  • Colombia
  • Cook Islands
  • Costa rica
  • Cote d'Ivoire
  • Cuba
  • Curacao
  • Cyprus
  • Czech republic
  • Denmark
  • Ecuador
  • Eritrea
  • Estonia
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gambia
  • Germany
  • Greece
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Hong kong
  • Iceland
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Lebanon
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Luxembourg
  • Macedonia
  • Malaysia
  • Malta
  • Mauritania
  • Mauritius
  • Monaco
  • Myanmar
  • Namibia
  • Nepal
  • Netherlands
  • New Caledonia
  • North korea
  • Northern Mariana Islands
  • Norway
  • Palestinian Territory
  • Philippines
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Serbia
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South korea
  • South Sudan
  • Spain
  • Sudan
  • Thailand
  • Timor-Leste
  • Tunisia
  • Turkey
  • Tuvalu
  • Ukraine
  • United States Minor Outlying Islands
  • USA
  • Vanuatu
  • Vietnam
  • Virgin Islands, British
  • Virgin Islands, U.S.
  • Wallis and Futuna
  • Yemen
  • Zambia

Join Genting Casino - The Bridge Between Online & Land Casinos

Having made such an impact with their actual clubs, it is no surprise that Genting has turned to the world of online casinos to offer their players a further service from the comfort of their home. We like the fact that they have gone to great lengths to help connect their land casinos to their online casino with unique perks. We would like to see improvements in certain areas such as a simpler VIP Programme with clearer tiers and more choice when it comes to table games. This said the casino is definitely setting itself apart from others in certain areas such as its live dealer section and also the lack of withdrawal fees and limits. We feel that with some tweaking, this is one casino on the road to perfection.

Summary Table

Genting Casino Review Overview
Evaluation: 5
Number of Bonuses: 1
Number of Withdrawal Options: 7
Number of Deposit Options: 6
Number of Currencies: 2
Number of Languages: 1
Number of Casino Games: 9
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 120
Number of Licenses: 2
Number of Softwares: 2
Number of reviewed Slots: 17

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