EmuCasino Review

EmuCasino loves to make new players feel welcome and right at home! This is why they offer some fantastic free spins or bonuses so you can see exactly what EmuCasino has to offer! They have different welcome packages for those in different regions, so to make it easier for you we’ve listed them in the table below, just make sure your country qualifies for this promotion.

• Max bet size on any game is €/$15
• Turnover requirements: X40 (AUS/NZ) or X45 (ROW)
• Bonus valid on all games excluding Jackpots, Live Casino, and Virtual Sports
• Bonus expires 3 days after claiming and must be used in this time
• Any bets over the max bet amount may increase WR
• Bets over half the deposit amount will not contribute to WR
• Game Contributions: Slots (100%), Scratch Cards (100%), Roulette (10%), Video Poker (10%), Live Casino (7%), Blackjack (7%), Progressive Jackpots (0%), and Virtual Sports(0%)
• 18+ New Customers Only T&C’s Apply – Gamble Responsibly

Overall, we saw favourable EmuCasino welcome deposit bonus terms and conditions. The turnover is on the high side but considering that the bonus can be wagered on most games we would say this is quite convenient. We’re happy to see that EmuCasino gives players a great start to their casino experience by giving more to play with when making your first deposit. 

We know you like to be treated and we do too! EmuCasino loves to treat, especially when it’s your birthday! Is it your special day? You might be eligible for a selection of custom birthday presents from EmuCasino. All you need to do is contact their friendly Customer Service team on live chat or via email to let them know it’s your birthday. They will then guide you on how to claim your birthday bonus gift, or they will add it directly themselves. On the other hand, EmuCasino’s day to day promotions are a little infrequent, though they do make up for it in loyalty rewards. Existing players get points for every bet placed on the casino. Once you have enough points, you can exchange your Emu Points at the Emu Shop to redeem a few prizes, free bonuses or free spins.

Are you feeling competitive? EmuCasino automatically enters its customers to their casino races and competitions, so they can win above and beyond what they usually would when playing in just a regular casino. There’s a variety of different races which you can view, including expired races as well as new ones yet to come. At the time of writing, we could see an attractive surf and turf special race, which was awarded to those who played the most rounds in all their Pokie slot games, which had a $4,000 prize pool. Each player can see their score and where they rank on the leaderboard. It’s also lovely to know that they go the extra mile and show your prize amount next to your name. This way you’ll always know how much will actually be credited to your account. Overall, we were quite impressed with the selection of different races and cash prizes EmuCasino had to offer.

We were pleased throughout our review of the site and what it has to offer. As it is currently secured by Thawte’s 256-bit SSL encryption, and fully PCI compliant, users can have some peace of mind. We were also quite impressed with EmuCasino’s dedication to promoting responsible gambling, not to mention their clearly structured and detailed terms and conditions. We were sceptical; however, when we could not uncover any information about the casino’s licenses and verifications from its site.

We approached the customer service team to ask about licensing and regulating bodies. The response we received was that they are licensed, but for any further information, our query would need to be raised to the security team. Unfortunately, we haven’t had a response on this up to the time of writing. We hope there is a simple answer behind all of this and that this information can be uploaded to their site shortly.

On the other hand, EmuCasino is committed to promoting awareness, prevention and treatment of responsible gambling. This is all shown quite clearly on their dedicated player protection page. They believe as a casino, this is their responsibility, and we couldn’t agree with them more! They provide financial limits, such as deposit, bet and loss Limits, which stops players from depositing, betting and losing over a certain amount of time. As well as self-exclusion, which allows you to take a break from gambling for a period of time, which you can apply from my account section or contact the customer service team to have it applied. They even provide contact numbers and link to support groups for people concerned about their own gambling or that of others. We love that EmuCasino offers all these options to guarantee players have a fun but safe time on their site.

We were happy to see that EmuCasino has a variety of payment methods to choose from. Some may be country-specific, such as Instadebit for players who are in Canada, however overall, we were happy to see various alternatives. With EmuCasino, account holders can only withdraw for free once per month, once their KYC checks have verified them. Any other withdrawal requests within the same 30-day period will have a charge of up to 3.9% of the withdrawn amount. We find this fee a little high compared to other casinos. However, they state that this amount is part of their administrative costs, as you requested multiple payments.

• Monthly Withdrawal Limit: €/$20,000
• E-Wallet weekly withdrawal limit: €/$2,500
• Jackpot wins are paid out in full

We were impressed with EmuCasino’s payment page and tabs, as they provide more detailed information as you select your preferred options. However, withdrawal limits may vary depending on your country. While we were upset about the withdrawal free, it’s nice to see the different variety of payment methods and currencies they offer. Unfortunately, some hold a few strict withdrawal limits, though they make it up for it by having a fast processing and withdrawal time.

With over 1,500 games on offer, EmuCasino is easily one of the best Australia has to offer. Before delving into their never-ending selection, we just had to stop and appreciate the amazing casino functions provided by the site. Are you into action games? Fantasy? Or are you more old school? Emu Casino’s 8 game themes surely have you covered whatever your fancy. Luckily the site boasts an excellent filter tool which will definitely come in handy when sifting through their abundant game library.

You can select your preferences via the drop-down game filter menu or the search bar, which comes with several options. You can even filter the number of ways for a game. At the time of writing, there were only two options, 243 way and 1024 ways. You may also filter by the number of lines, game type of game feature. We loved that we could exclude our game features and select wild reels, branded games, and bonus levels games. 

We always appreciate having game information upfront and accessible. That’s why we applaud EmuCasino for including thumbnails for each game where users can get all the game information they need before even loading it. They also have an eye-shaped gameplay icon which will show users what the game will look like once loaded. The ‘J’ icon signals that the game has a jackpot, and there’s also a phone icon to indicate which games can be supported by mobile devices. We weren’t thrilled, however, to realize that no game providers were mentioned anywhere throughout the casino lobby.

Emu Casino has over 1,000 different slot games available! Also known as ‘Pokies’, these games include Al Capone, Farm Ville 2, and God of Wealth. The site also offers various Blackjack, Roulette, Video Poker, Live Casino and lottery games. We really liked the idea of taking part in the Euro Jackpot, which is a game offered in their dedicated Lottery page in the Lottery Lobby. Other lotteries worth mentioning include Hero Millions, US Powerball and Mega Millions. We’ll go more in-depth into their live casino options below. However, you should also know they have a very solid selection of classic casino games, including various kinds of Blackjack such as Pontoon, Super 7 Blackjack, Infinite Black and Pirate 21. Emu Casino’s Roulette wasn’t too shabby either; we were left quite impressed by Baccarat 777, Gold Roulette, and Common Draw Roulette.

Unfortunately, there is still no mobile app for EmuCasino Games. But fret not! Most of their games are compatible with mobile browsers, and what’s even better is that our actual user experience on desktop and mobile were very user-friendly. Apart from the bit of delay in loading time, which is to be expected, we were beyond impressed with how the actual games performed on mobile devices. We tried out a few casino games including Slot Wheels, African Sunset and Downtown, which all worked flawlessly. Unfortunately, not all desktop games are available on the mobile site. But the mobile icon we mentioned earlier is great for confirming which are. And even though some of the filter options aren’t available, some still are, and the search bar is still very much present.

Always keeping their users in mind, Emu Casino has dedicated a page to their Live Casino game options. Unfortunately, they were only offering 19 games up to the time of writing. However, all 19 games are available on both desktop and mobile. Overall, most games seemed to have their filters and information in place,  though we’d appreciate it if all games showed their stake limits and gaming providers. We were happy to see BGT providing live games including Lucky 5, Lucky 7, Baccarat and Dice. Emu Casino also offers the general popular live games like Players Have a Heart, Monopoly, Wheel of Destiny, Roulette, Blackjack, and Baccarat.

You need to play your way up to get into the EmuCasino VIP club and to benefit from all the rewards that come with this status. Once you do, you can then enjoy some exclusive prizes and privileges. Who doesn’t like being rewarded for their loyalty? We love the fact that EmuCasino’s VIP team create a custom plan for each customer, catering to both their individual and personal needs!

EmuCasino’s VIP Team closely monitors all of their customer's performance and activity on their casino, to determine who could be eligible for the VIP treatment with the exclusive Emu VIP club. This means that there is no specific way to get in. So, you can keep playing your favourite games and rest assured there will always be a chance for you to join the ranks of their VIP team. Perks of being a VIP include exclusive promotions, bonuses, prioritized support, invitations to private events and much more.

We all need a little help sometimes, if you haven’t found the answer to your question in their detailed FAQS page, then you can contact the support team via E-mail, Live chat or Phone support. They even have a useful online casino glossary page with useful specific casino terms for those who need a little clarification and help.

At the time of writing, the support team are based in Malta, and phone lines operate Monday to Friday from 1 pm to 10 pm. We tested out their live chat and were immediately greeted by a knowledgeable and useful customer service representative. She always replied in a few seconds and was happy to help even though we asked her a bunch of annoying questions. This is how you know Emu casino has players at heart, as they provide brilliant live chat support 24/7, meaning they will be there for you anytime an issue arises.

• Customer Support Email: [email protected]
• Emu Casino VIP Email: [email protected]
• Phone Support: Yes (1 pm – 10 pm (Monday to Friday)
• Phone Support Number: (+61) 02 9119 2932
• Live Chat: Yes 24/7
• FAQs: Yes

EmuCasino welcomes players from around the world but caters for English speaking countries. At the time of writing, we could only see the site translated into 2 languages, English and Swedish though we noticed different promotions and currencies for those in the rest of the world! For example, players from Canada can benefit from different sign-up promotions and payment methods, such as Instadebit, to those say from Australia. Upon registering at EmuCasino, we noticed we would opt for Euro, AUD, CAD, NZD, USD, SEK, NOK, or JPY as currencies for our account, which we were pleased to see as it is a vast selection.

All things considered, EmuCasino truly has a nice product and a fine casino bonus selection. However, we can’t really recommend them because they showed no proof of license. It is our responsibility to suggest other options, maybe the ones listed as similar below this EmuCasino review. There is only one way of online gaming, and that’s safe and reliable gaming at licensed online casinos. The dodgy response we got from the customer support was the last nail in the coffin we needed. Nevertheless, we like the product, and we will revisit EmuCasino to see whether they’ve made some improvements.