- Checked byThomas Williams
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CrazePlay Casino is a colourful online casino promising 1000+ games and 24/7 customer support, but how good is it compared to the competition?
In this CrazePlay Casino review, discover all you need to know about their welcome bonus, security and more.
CrazePlay Casino Summary
- Very Trustworthy
CrazePlay Casino operates across Europe and has recently spread into Canada and New Zealand too. This shows that they have been enjoying success and having tested the site we can see why!
- Live Support Available 24/7
- Tiered VIP Club
- Exclusive Welcome Bonus
- Wide Choice of Casino Games (1,000+)
- Live Dealer Section Powered by 3 Providers
- No Phone Support
- Geotargeting Needs Work
Welcome Bonus + Free Spins
The standard CrazePlay welcome package is three tiered and includes both bonus money and free spins. That’s a total of up to €/$500 and 150 free spins. To be eligible you’ll need to meet minimum deposit requirements of €/$20.
We can’t offer you a CrazePlay Casino no deposit bonus, but we do have an exclusive deal. If you sign up to the gaming site directly via our link, you’re able to claim a first deposit bonus of 150% up to €/$300 plus 60 free spins. This offer also applies to Canadian players, which as we’ll find out later on is one of the casino’s main markets.
If you claim this exclusive promotion, you’re still eligible for the regular second and third deposit offers. What’s the catch? Simply to meet the minimum deposit requirements we mentioned earlier. No CrazePlay Casino bonus code needed!
CrazePlay Casino Welcome Bonus Terms
- Min. deposit: €/$20
- Max. winnings on free spins: €/$100
- Wagering requirements (match bonus): 40 x deposit + bonus
- Wagering requirements (free spins): 40 x bonus
- Game contributions to WR: Slots – 100%, All other games – 0%
At 40x, the wagering requirements for the CrazePlay Casino welcome bonus are on the higher side. That’s mostly because you’ll need to turnover both deposit and bonus amounts. For free spins where it’s just your winnings, things are more in line with the competition.
One other thing to keep in mind is the fact that the bonus can only be claimed on slots. CrazePlay is one of those casinos that eliminates all other games from their promotions. Then again, if you’re looking to maximise your winnings then slot games are usually the best go-to regardless of where you play.
Ongoing Promotions: Regularly Revamped
CrazePlay is a colourful casino and that’s particularly evident within their promotions section. Not only do they have a wide array of bonuses, but the page is nicely animated too.
As an existing player, you’re able to claim offers almost daily. CrazePlay Casino promotions vary from reload bonuses to free spins and cashback offers too. In most cases, the standard bonus terms that we discussed earlier on will apply. These offers are all against a deposit and you won’t need any CrazePlay Casino bonus codes either.
Tournaments are another part to CrazePlay and they come in several different forms. Some happen every week like their ‘Daily Drops and Wins’. Others last longer and are subject to regular changes. Most tournaments must be played on a specific slot or provider and you’re able to win real money. Check the full terms as each come with their own house rules.
Is CrazePlay Casino Safe?
CrazePlay Casino is licensed by the Malta Gaming Authority (MGA/B2C/295/2015). Compared to the likes of Curacao, which also allows operators to target Canada, an MGA license is one of the more reputable ones. All of this information can be found in their footer section with links to the original certification.
The casino also links out to Gambling Therapy, one of the many third party organisations that support problem gamblers. Clicking on their ‘18+’ logo will take you to the CrazePlay Responsible Gambling page. Here, they provide more support for players at risk and further links to support agencies. They also have a handy budget calculator which isn’t something we’ve seen done before.
Payment Methods & Policy
The CrazePlay Casino banking page can be accessed by registered and unregistered players alike. While a cashier section is always available once you’re logged in, not all casino sites make this information available prior.
The only downside to this page is that it’s not geotargeted. All players see the same list with Euro as the default currency, regardless of their country. You’ll need to keep in mind that not all CrazePlay payment methods listed are available to you.
As a general list, the options are what you’d expect considering the online casino’s target markets. They include all of the regular credit/debit card, e-wallet and prepaid voucher card options. CrazePlay also has some region specific payment methods like Interac for players from Canada and Neosurf for countries like New Zealand. Bank transfers are also available on withdrawals which we’ll take a closer look at in the section below.
CrazePlay Casino Withdrawal Time & Limits
Most deposits are instant but CrazePlay casino withdrawals take some time. This will depend on the actual payment option as shown in the table below.
- *Pending Time: 0 – 24 hours
- Minimum Withdrawal: €/$20 (bank transfers - €/$100)
- Weekly Withdrawal Limits: €/$5,000
- Monthly Withdrawal Limits: €/$20,000
All withdrawals are subject to processing. Luckily CrazePlay Casino promises to complete this is less than 24 hours. The gaming site offers swift cashouts compared to others.
As for the limits shown above, for some high rollers these could be seen as rather restrictive. Luckily, these limits are higher for VIP players but more on this later.
- Skrill - Moneybookers
- Bank Wire
- Skrill - Moneybookers
- Bank Wire
- EUR - €
- CAD - $
- NZD - $
1,000+ Casino Games, 30+ Providers
One of CrazePlay’s major selling points is that they offer over one thousand different casino games. But in this next section we’ll take a closer look at how effective their lobby really is.
The first thing you’ll notice is that it is possible to view casino games according to various types. The gaming site collaborates with some 30+ software providers but you’re only able to tell from the logos in their footer section. Or at least that’s what we thought until we made use of the manual search bar. Here you’ll realise that it’s also possible to filter your selection by provider.
CrazePlay Casino Slots & Jackpots
CrazePlay’s slots are by far the main focus. You already got a glimpse of this when we spoke about their welcome bonus terms.
There are hundreds of different slot games to choose from powered by some of the best providers in the industry. Some examples include Play’n GO’s Book of Dead and NetEnt’s Twin Spin.
Luckily, CrazePlay Casino’s jackpot slots fall under a separate category. At the time of writing there are 20+ progressive games to choose from. We’ve seen wider ranges, but Mega Moolah fans will be pleased to see that the casino has included several variants. Betsoft is another headliner within this section. In fact the only real thing missing here is Mega Fortune by NetEnt.
Other Casino Games
Most other casino games at CrazePlay fall under the table games section. And although we said the casino was focused on slots, they’ve also outdone themselves with options here.
Whether you’re looking to play roulette, blackjack, baccarat or poker, there are multiple variations for each. That includes both games tailored at casual players like iSoftBet’s European Roulette Small Bets, as well as several VIP options with higher limits.
CrazePlay table games section is also home to 30+ video poker games. Many of which are labelled as ’New’ which goes to show that the casino is growing. As if 1,000+ titles aren’t enough, we expect the lobby to get even bigger with time.
- Video Poker
CrazePlay Mobile Casino Experience
CrazePlay mobile casino users can access the site directly from their device. There is no native app for iOS and Android users which means that you won’t be required to download any software.
A slight downside to the CrazePlay casino app, is that the live chat button is not visible on mobile. The feature is still available of course but you’ll have to access it directly from the contact us page.
The games lobby, on the otherhand, actually works better on mobile. Those 1,000+ games we mentioned are mostly available and the filtering feature is easier to access. Clicking on ‘game categories’ will allow you to filter both by type and by provider.
The CrazePlay mobile lobby is much easier to browse than the desktop version. Our only complaint is that the software company logos when filtering, aren’t very clear on smaller devices. They’ve also provided the brand names though so this shouldn’t create any issues.
Overall, the web-app is fast, intuitive and colourful.
Live Casino ft. NetEnt, Evolution & Betgames
CrazePlay live casino can be accessed from the RNG lobby but there’s also a separate button within the main menu bar. If you use the second option though, you won’t be able to make use of the manual search bar and filtering feature.
Either way, it becomes clear that there’s a great range of games to choose from. CrazePlay live dealer games are powered by Evolution Gaming, NetEnt and Betgames. The first two feature regularly at online casinos but the latter is less common. Together they provide an interesting mix for players from all over the world.
When it comes to the classics like, live blackjack, live roulette and live baccarat there are plenty of options at CrazePlay. High rollers should consider Evolution Gaming’s Diamond VIP as a high stakes game. Betgames has the added advantage of offering more diversity with games like Lucky 5, Wheel of Fortune and Dice Duel.
CrazeClub Island – For VIP Players
CrazePlay Casino’s VIP page makes it immediately clear that they do have some sort of loyalty scheme in place. The actual page though won’t make things much clearer. A lot of the information is missing here.
Luckily a quick chat with live chat left us with all the information we needed. There are actually 5 levels to the VIP program. In order to move up you’ll need to accumulate Craze Coins. We’ve summed this all up in the table below.
The above already gives you an idea of what’s in store for you as a CrazePlay Casino VIP. But many other perks await you. These include exclusive tournaments, exclusive games as well as trips and merchandise. Show them you’re worthy and the online casino will give you the treatment you deserve.
So how to become a CrazePlay Casino VIP player? Make real money bets. For every €/$1 wagered, you’ll receive 5 Craze Coins. So, your initial €/$20 deposit will give you a total of 20 loyalty points. Just remember that free spins do not count towards these points.
Customer Support – 24/7 Availability
Another thing that CrazePlay Casino promises from the get-go is 24/7 support. In fact, as you’re registering, they’ll actually ask you to select your customer service agent. This isn’t something we’ve seen done before and it definitely adds a personal touch to things.
The CrazePlay live chat button can be seen in the bottom right corner of your screen. It’s the type of feature that follows you around as you scroll, and they’ve animated it nicely too. While writing this review we actually took the opportunity to test this feature out for ourselves. Each time we received a prompt reply and the staff went out of their way to give us the details we needed.
The casino does not provide phone support which means that the only other option is sending an email. The good news is that you can expect a reply from a member of the CrazePlay customer support team within less than an hour.
Last but not least, they have an FAQs section. Compared to many other online casinos though, this page is bare. In most instances you’ll end up having to get in touch. Luckily as we have just seen, that’s straightforward.
CrazePlay Casino Contact Details
- Live Chat: Available 24/7
- Email Support: email@example.com
- Phone Support: N/A
- FAQs: Provided but Not Detailed
Main Markets: Canada & New Zealand
CrazePlay Casino’s MGA license opens up the doors to a wide range of markets. While they don’t have any country specific websites, they do show some efforts to target certain countries.
Canada is one example that we mentioned earlier on. The first clue is that you’re able to select Canadian dollars as your default currency when signing up. What’s more, CrazePlay is an Interac online casino. Although we must admit that we’d like to see the inclusion of other CAD friendly options like INSTADEBIT and iDEBIT. They also have some work to do on their geotargeting as currently Euro is the default option across all markets.
Speaking of Euros, the online casino is available in several other languages, all of which are countries based in Europe. It seems that CrazePlay Casino has first looked to establish itself amongst European players and is now looking to other corners of the world.
- New Zealand
- United Kingdom
CrazePlay Casino Verdict: User-Friendly
When we started this CrazePlay Casino review, we were immediately taken aback by their stunning interface. We can now say that there’s a lot more to this online casino than just good looks.
Player friendly promotions, a top-notch customer support system and 1,000+ casino games; these are some of their strongest areas. CrazePlay Casino passes our test and while it may not be a well-known name, it’s one we’d recommend joining.
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FAQ CrazePlay Casino Review
- Is CrazePlay a new online casino?
CrazePlay casino was launched back in 2019. At the time of our review, they’re just over a year old. Still, they’re what we’d consider one of the newer casinos to be released. This is heightened by their innovative looking interface and their intuitive mobile app.
- Is there a CrazePlay Casino no deposit bonus?
No. At the time of writing, there is no CrazePlay no deposit bonus available on signing up to the casino. As a new player, you are however eligible for an exlcusive welcome bonus on your first deposit. Check back to our bonus section earlier on where we discuss this in more detail.
- Will I need any CrazePlay Casino bonus codes?
No. We talked about several bonuses for existing players earlier on. While certain bonus terms do apply, such as minimum deposit limits, you won’t need any CrazePlay bonus codes. The same applies for new players claiming the casino's welcome bonus. You’ll only need to register to the casino directly via our link.
- Is there a CrazePlay Casino app to download?
No. At the time of writing, the casino has not developed a native app. iOS, Android and all other CrazePlay mobile players can access the site and play instantly. As we saw earlier on, in many ways the web-app is actually better than the desktop version. We provide all the details in our CrazePlay mobile casino section.