CookieCasino Review – A Sweet Surprise?

CookieCasino is giving players a sweet treat from the moment they sign up and make their first few deposits. The welcome package is made up of 2 match deposit bonuses as well as free spins. For the time being there aren’t any CookieCasino no deposit bonuses to snap up. They do however include a section on sign up free spins in their bonus policy. Let’s just say that we wouldn’t be surprised to see them add this in at some point.

One thing new players will need are CookieCasino bonus codes but we’ve listed this all in the table below.

The welcome bonus is easy enough to get to grips with and it seems like a decent offer. To truly answer this though, we’ll need to take a look at CookieCasino’s welcome bonus policy.

• Min Deposit: €/$20 or CA/NZ$25
• Max. Bet per spin: €/$5 or CA/NZ$6.5
• Free Spins on first deposit:
  • 30 per day for 4 days
  • Available on Book of Dead or Golden Owl of Athena Slot

• 30 per day for 4 days
• Available on Book of Dead or Golden Owl of Athena Slot

• 50 per day for 2 days
• Available on Legacy of Dead or Spring Tails Slot

At 40x the bonus amount, the wagering requirements are somewhat on the high side. Then again, CookieCasino has ruled out the deposit amounts which a lot of others don’t. One issue we do have is their approach to game weighting. Slots are the only games that contribute fully which at first glance seems perfectly fine. When you look at the fine print though, MANY of them aren’t eligible for bonuses.

All in all the CookieCasino welcome bonus is definitely worth claiming but be sure to check back to the t&cs for a full list of eligible slot games.

Often enough, new online casinos place all of their focus on their welcome bonus. Aside from that, their promotions section tends to be rather bare. Not with CookieCasino though! At the time of writing they are what we’d consider a brand-new brand but still they have a couple of offers on show.

Existing players have a mix of free spins and reload bonuses to choose from. All of which can be re-claimed each week. They’re already off to a great start it seems. Just remember that CookieCasino bonus codes are a thing with this one so be sure that you’re on the lookout.

Aside from the promotions section, there’s also a separate tournaments page. It’s harder to spot though as it is listed in the menu bar rather than as a button on the homepage. CookieCasino tournaments are a great way to win real money prizes as well as free spins. So far the casino seems to have adopted a points system which accumulate as you place cash bets. But tournaments are revamped regularly so this could change.

CookieCasino isn’t a name that many will have heard of so we can only expect players to have some doubts. As mentioned previously though, one of their sister sites, Playamo Casino, definitely is. This should act as some reassurance alongside their 100% Safe & Secure watermark, but we’ll take you through the exact details.

The casino is licensed by the Malta Gaming Authority which in itself means that they have a long list of criteria to live up to. Being advocates of Responsible Gaming is just one of them and they have a seal in their footer as proof of this. CookieCasino also links out to third-party organisations like Gambling Therapy, Gam-Anon, GamCare and Gamblers Anonymous. Plus, they have a page dedicated entirely to this topic. Players are given more than enough support mechanisms at this casino site.

We like how they have separate sections for their terms and conditions, privacy policy and games rules. CookieCasino also provides a complaints section with links to their ADR provider. It’s a shame that they haven’t applied this same transparency to fair gaming. For the time being, there is no mention of this topic. While all licensed casinos are expected to use RNG tested software for their games; we aren’t one to go by assumptions. We would like to see a seal of approval from the likes of iTech Labs or eCogra, at the least. The better casinos actually link out to their audit certificates.

CookieCasino has a dedicated payments page which already earns them some brownie points with us. They provide all necessary information on their deposit and withdrawal methods and it’s a lengthy list too.

Expect all of the standard payment options like Visa, MasterCard, Skrill, NETELLER and the rest. But what interests us most are those methods targeted at specific markets. CookieCasino Canada players will be pleased to see that Interac, iDebit and INSTADEBIT are all available. Neosurf, on the other hand, is popular in New Zealand.

As for how transactions work, deposits are almost instant and most methods allow players to deposit a maximum of €/$4,000 or CA$/NZ$6,000. Some banking options like Skrill and Neosurf offer higher limits but they aren’t available worldwide. Withdrawals on the other hand, show more variation. We’ll take a look at the CookieCasino withdrawal times and limits in more detail below.

• Daily Withdrawal Limit: €/$4,000 or CA$/NZ6,000
• Weekly Withdrawal Limit: €/$10,000 or CA$/NZ15,000
• Monthly Withdrawal Limit: €/$75,000 or CA$/NZ112,500

E-wallet withdrawals at CookieCasino are mostly instant although larger transactions do warrant KYC checks. Bank transfers are sometimes seen as a safer option but they also bear a longer wait time. We were pleased to see that the withdrawal limits at this online casino are relatively high compared to others. What’s more, these are often raised for VIPs but we’ll take a look at that later on.

At first glance, CookieCasino is definitely cute-looking but as we’re about to find out their website is also user friendly. Their casino games lobby is sectioned according to type and there are categories for ‘new’ and ‘popular’ titles too. Players are also able to filter by provider and considering the size of the lobby this should really help with navigation.

Speaking of providers, the casino has collaborated with several including industry top guns NetEnt. As you can probably imagine, their slots section is home to quality titles like Starburst and Dead or Alive. Other popular options include Play’n GO’s Book of Dead as well as Wolf Gold by Pragmatic Play.

Microgaming is one of the few software providers that have been left out of the picture. Their absence is particularly felt when it comes to progressive slots. Mega Moolah is not available, but we were surprised to see that neither is Mega Fortune by NetEnt. On a positive note, there is a jackpot section which is more than many. Players will have to opt for less known titles like Caishen’s Cash by Pragmatic or Quickspin’s Yakuza. There are still almost 50 options to choose from.

CookieCasino has separate sections for Blackjack, Roulette, Poker and Baccarat. Other options including some Video Poker variants fall under their ‘Other’ section. While there is a wide choice of table games, we can’t help wishing that Live Games hadn’t been merged into the previously mentioned section. In fact, once you rule live dealer games out, there is much less to choose from.

Still, we were able to find some high roller favourites like European Roulette VIP by iSoftBet. The Baccarat section is much more limited though. At the time of writing we could only find one version of the RNG game. What really confused us though was the poker section. It seems that some Video Poker variants have also been included here.

While the slots section at CookieCasino was relatively organized, they have some work to do when it comes to UX for their table games. The titles are there though which is already a great start.

IOS and Android users won’t need to download a CookieCasino app. Instead, their mobile site can be accessed instantly and is available across pretty much all portable devices. We always advise that mobile players update their browsers to ensure the smoothest of gaming experiences.

Our first impressions of the CookieCasino mobile site is that it carries the same great looks as the desktop version. As for the functionality of things, we were pleased to see that game filters are still an option on mobile. In spite of the smaller screen size, players should still be able to navigate at ease.

The only thing we did notice is that the CookieCasino live chat button disappears on mobile. That doesn’t mean to say that it isn’t available however players will now need to access this from the main menu. It’s definitely not a deal-breaker but having this button at the ready would help elevate the mobile site.

CookieCasino live dealer games can be found in the main casino lobby as mentioned earlier on. There is of course a separate live casino tab however it isn’t possible to filter these games. The only other option is to access the main Baccarat, Blackjack, Roulette and Poker sections but you’ll have to watch out for RNG games.

As you can probably imagine, navigation isn’t as smooth as we’d like, and this is mostly down to the sheer size of the CookieCasino live games section. It’s powered by the top 3 providers in the industry, NetEnt, Pragmatic and Evolution Gaming. The result is a selection of games like no other.

Players can choose from high limit tables like VIP Blackjack and VIP Roulette or opt for something more casual like Auto-Roulette. For those who like to steer away from the classics, there are also several of Evolution’s more unique titles like Live Monopoly. As far as live casinos go, CookieCasino is definitely up there with the best.

As a general rule, new casino sites don’t tend to offer much to their VIPs. CookieCasino, on the other hand, goes above and beyond. For starters, they have a VIP Program and they make it visible to all customers too. But the thing that really impressed us is that there are 30 levels to climb. Making it to the top will of course take time but players will get regular rewards along the way. Below we’ve given you a table of some of the levels to highlight this.

As shown above, players will need to earn points in order to move up in VIP status. This involves placing real money bets as shown below.

• 1 CP: €/$12.5 or CA$/NZ$15

As players climb the CookieCasino VIP ladder, they’ll be awarded with free spins or bonus money prizes. It can take up to 24 hours for the prize to appear in your account. Players are also able to convert their CPs back to real money as per the following exchange rate.

• €/$1 or CA$/NZ$1.25: 100 CPs

Becoming a VIP also has other perks some of which are mentioned in the casino’s terms and conditions. Higher withdrawal limits are one example, but players are also entitled to VIP bonuses from time to time.

As we have seen in this review, this is one of the more transparent casinos around. They even provide guidelines on how to register. One thing that is missing though is an FAQs section. If any queries do come up, your only option is to get in touch with a member of the CookieCasino customer support team. The good news is that their customer service is extremely efficient and contactable 24 hours a day.

Phone support is not currently available which leaves players with 2 options. For those less urgent issues, we recommend email support. The casino even provides a handy contact form which can be filled out directly from their website. CookieCasino live chat is the other way to get in touch and it’s available 24/7. Part of our reviewing process is to test out the feature. When we first accessed the live chat we were slightly taken aback by the resolution of the window. They seem to have some issues with the proportion of the screen. Once we did find our way around this, things ran smoothly. We received a reply promptly.

• Live Chat: available 24/7
• Email Support: via contact form online
• Phone Support: N/A
• FAQs: N/A

CookieCasino is licensed by the MGA. This opens up the doors to certain regions and the online casino has looked to target some of them specifically. English is one of 3 available language options at the time of writing. It comes as no surprise that the casino has focused heavily on English language markets like Canada and New Zealand.

First off both local currencies are accepted and displayed throughout the casino site. One thing we would like is to see NZD displayed on the payments page, in the same way that CAD are. Speaking of payments, Interac, iDebit and INSTADEBIT are all Canada friendly brands. Neosurf, on the otherhand, is rather popular in New Zealand.

Players from Australia aren’t allowed to join CookieCasino. We can suggest checking out their sister site Playamo, who currently is accepting players from this region.

We haven’t seen many flaws in this CookieCasino review. They can offer players a plethora of bonuses as well as a varied casino game lobby. It’s a user-friendly one too, courtesy of their filters in place. This new kid on the block seems to know what they are doing. Sure, there are some things they could improve but they’re so new, this is probably still a trial period for them. CookieCasino passes our test with flying colours!