CasinoLuck Review

by casinocountdown.com™
Players from USA are not allowed in this casino
Last Update

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CasinoLuck has been online since 1999, but it recently started grinding its way to the top of the market through small and incremental changes.

It possesses all great casino traits, a broad range of games, numerous promotions, established loyalty program and the welcome bonus is worth a shot

This CasinoLuck review will give you a clear idea of what you can expect in terms of payment options, withdrawal times, responsible gaming and customer support.

CasinoLuck Welcome Bonus

The new customer offers at CasinoLuck vary depending on the country you’re visiting from. Players from the UK will be eligible to claim up to a £50 match combined with 50 Free Spins. In contrast, players from other regions such as CA and NZ can get a slightly more generous offer.

Also, players can claim a regular reload bonus on their second day at the casino, after making their first successful deposit.

All free spins are granted immediately, and no CasinoLuck bonus codes are required in order to claim the welcome bonus offer.

CasinoLuck UK Welcome Offer

The welcome offer for UK players is not out of the ordinary; it’s a standard 100% up to £50 match. It’s also topped off with 50 bonus spins. Here are the details.

Deposit Welcome Bonus Bonus Spins
#1 100% - £50 50
#2 50% - £50  N/A
New customers from UK only. Minimum deposit £20. 35x wagering. Offer valid for 72h. Game weighting and T&Cs apply. 18+ New Players Only.

The free spins coming along with the UK welcome bonus are eligible on the following slot game:

  • Starburst by NetEnt

Sign-up Bonus for Other Regions

As expected, CasinoLuck players outside of UK will earn more in welcome bonuses, up to €/$150, alongside 150 free spins. The main reason behind the humble UK offer are probably the fees and taxes the operator pays in the UK when offering bonuses to UK players.

Deposit Welcome Bonus Bonus Spins
#1 - CA/EU 100% - €/C$150 150
#1 - NZ 100% - NZ$300 150
#2 - All regions 50% - €/NZ/C$50 N/A
New customers from UK only. Minimum deposit €/C$20 or NZ$40. 35x wagering. Game weighting and T&Cs apply. 18+ New Players Only.

The free spins are usable only on:

  • Book of Dead by Play’n GO

Bonus Terms

  • Wagering Requirements: 35x bonus amount
  • Free Spins WR: 35x winnings amount
  • Min Deposit: £/€/C$20 or NZ$40
  • Expiry Date: 21 Days
  • Maximum Bet Limit: £/€/$4 or $5.5 (NZ only)
  • Skrill and Neteller Max Bet Limit (UK only): £2.5
  • Game Contributions: Slots (100%), NetEnt Slots (50%), Magic Spinner (10%), Video Poker, Roulette, Quick Play, Hi-Lo, Baccarat & 3 Card Poker (0%)*
    *Please refer to the Bonus T&Cs for the full list of wagering restrictions and excluded games.

The wagering requirements and the bonus terms for all regions are identically the same. Players need to wager the bonus amount 35 times, which is considered a low wagering requirement, or in simple words, favourable bonus terms. Moreover, the max bet limit slightly below the industry average. 

Players from the UK should take into account the reduced bet limit on Skrill and Neteller, but deposits via PayPal are still valid for this player base. Skrill and Neteller deposits usually do not qualify for bonus offers at casino sites in the UK.

💡Tip! Before you claim the welcome bonus, please check if you have already claimed it at any of the Aspire Global's sites*. Players that have received a bonus at any of the Aspire Global's brands will not be eligible to claim another welcome bonus at CasinoLuck.

*Please refer to the Bonus Policy at CasinoLuck for a full list of sister sites.

Promotions for Existing Customers

In terms of other promotions past the welcome bonus, regular players can expect plenty of good deals, from free spins and bonus cash to various prizes.

Additionally, CasinoLuck has a well-established VIP program, where players will be offered the chance to earn extra perks and many loyalty rewards as they climb up the ladder.

Some of the promotions are recurring, but some promotions are periodical. However, all of the latest bonuses are listed on the website, so we suggest keeping up with it to stay up to date on the current offers.

The casino may send personalized offers by email to loyal players, but we cannot say this is a guarantee.

Is CasinoLuck Safe & Reliable?

CasinoLuck is part of Aspire Global Limited, a company behind other successful casino brands such as Barbados Casino and Jackie Jackpot.

The site is licensed and regulated by the MGA (MGA/CRP/148/2007) and the UKGC (Ref. No. 39483), two of the most trustworthy licensing authority bodies. This means that CasinoLuck offers a safe and reliable gambling environment for all players.

CasinoLuck’s site uses the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive information is transferred to a secure server, protected by the latest firewall.

Lastly, while CasinoLuck bears both eCOGRA and iTech Labs seals of approval, but once we’ve opened we saw that both certificates are outdated. However, CasinoLuck is partnered with MGA-licensed gaming providers and this verifies legitimate RNG across all games.

Responsible Gaming

On the footer of the site, there are links to gambling assistance organizations such as GamCare and Gamblers Anonymous. Within the responsible gambling section, players will find a self-assessment test, along with an explanation on how to use the provided tools.

Players will have a variety of self-control tools at their disposal:

  • Self-Exclusion
  • Account Closure
  • Deposit Limits
  • Wager Limits
  • Cool Off Period
  • Reality Check
  • Session Limits

We especially like the inclusion of wager, loss and session limits, which are not common tools. This is why we think CasinoLuck have done an excellent job in providing players with total control of their play and spending.

CasinoLuck Payment Options & Banking Terms

As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos

Players at CasinoLuck will have easy access to the most reliable payment methods on the market. They can choose from the latest e-wallets, credit cards, prepaid vouchers, including bank transfer.

All of the offered payment methods cater to several markets globally, including Canada and New Zealand. Players coming from Canada will be able to make deposits using Interac, while NZ players will have access to options like Skrill and ecoPayz.

Costumers from the UK are in focus and will have access to PayPal, along with other common options such as Trustly.

As you’ve probably guessed by now, multiple currencies are also accepted, such as GBP/CAD/NZD/EUR, and plenty of others.

CasinoLuck Withdrawal Times

Payment method Withdrawal Time
VISA 0-6 Days
Mastercard 0-6 Days
Bank Transfer 2-6 Days
Trustly 0-2 Days
Skrill 0-2 Days
Neteller 0-2 Days
MuchBetter 0-2 Days
ecoPayz 0-4 Days
PayPal 0-2 Days
Rapid Transfer 0-4 Days
AstroPay 3 Days

*Withdrawals can be prolonged due to KYC verifications procedures, which can take up to 2 business days.

CasinoLuck does not charge any fees on transactions, but they do warn their customers that the bank/payment provider they’ve opted for may do so. This is standard practice at all online casinos.

Global Transaction Limits

  • Min Deposit: £/€/$10
  • Max Deposit: £/€/$1,000
  • Min Withdrawal: £/€/$10
  • Max Withdrawal: £/€/$7,000 per month (doesn’t apply to UK players)

Deposit Options

  • Abaqoos Abaqoos
  • Bank Wire Bank Wire
  • BankLink BankLink
  • DineroMail DineroMail
  • Diners Club Diners Club
  • Dotpay Dotpay
  • Ecocard Ecocard
  • eKonto eKonto
  • Entropay Entropay
  • EPS EPS
  • Euteller Euteller
  • FundSend FundSend
  • Giropay Giropay
  • Interac Interac
  • Lobanet Lobanet
  • Maestro Maestro
  • MasterCard MasterCard
  • Moneta.ru Moneta.ru
  • Multibanco Multibanco
  • Neosurf Neosurf
  • Neteller Neteller
  • Nordea Nordea
  • Paysafecard Paysafecard
  • POLi POLi
  • Przelewy24 Przelewy24
  • QIWI Wallet QIWI Wallet
  • Skrill - Moneybookers Skrill - Moneybookers
  • Sofort Sofort
  • Teleingreso Teleingreso
  • Toditocash Toditocash
  • TrustPay TrustPay
  • Ukash Ukash
  • Visa Visa
  • Visa Debit Visa Debit
  • Visa Electron Visa Electron
  • Webmoney Webmoney
  • Zimpler Zimpler

Withdrawal Options

  • Bank Wire Bank Wire
  • Ecocard Ecocard
  • Giropay Giropay
  • Moneta.ru Moneta.ru
  • Neteller Neteller
  • Skrill - Moneybookers Skrill - Moneybookers
  • Visa Visa
  • Visa Debit Visa Debit
  • Visa Electron Visa Electron

Accepted Currencies

  • AUD - $
  • BRL - R$
  • CAD - $
  • DKK - kr
  • EUR - €
  • GBP - £
  • NOK - kr
  • SEK - kr
  • USD - $

CasinoLuck Games Selection

CasinoLuck’s casino games selection is powered by several market leaders such as NetEntPlay ‘N GoMicrogaming, which all deliver all sorts of high-quality games. Moreover, plenty of games by the in-house game studio Aspire Global can be seen.

Once you’ve logged in, you can notice that games are divided by game type and that any advanced filtering system is missing. There is also a search bar that lets you search for games by name and provider. Now, this makes CasinoLuck sort of a destination for experienced casino players who know their casino games.

Nevertheless, CasinoLuck does not discriminate any novice players. All are welcome, new players can try each game in demo mode, which is a great way to get a general idea of the rules and functions of each game.

We should note, game availability varies by region. For instance, players from Canada will see a much larger slot selection, than players in the UK.

Slots & Jackpots

CasinoLuck has plenty of all-time classics like Starburst, Book of Dead, Gonzo’s Quest and brilliant hits like Thunderstruck II, to name a few. 

Fans of the Megaways mechanic can look forward to 20+ Megaways titles such as Piggy Riches Megaways, Aztec Gold Megaways and Curse of The Werewolf Megaways, among others.

In terms of progressive jackpots, many established jackpot slots like Divine Fortune by NetEnt are all on display. However, the Microgaming mega-hit Mega Moolah jackpot slot series was not included.

The game selection is frequently updated, all recently released titles from all game providers will be featured in the New Games section.

Table Games

At CasinoLuck, table game enthusiasts can expect lots of classic table games such as roulette, blackjack and video poker.

Roulette is available in all popular language variants such as European Roulette and American Roulette, alongside other variants such as Royal Roulette and Pro Roulette.

Vegas Single Deck - the highest paying blackjack is also available, but other types like Vegas Downtown Blackjack and Vegas Strip Blackjack are also on offer. 

Table poker offer is limited, with only a few video poker variants such as Deuces Wild, Jacks or Better, Joker Poker.

Casino Games

  • Baccarat
  • Blackjack
  • Craps
  • Keno
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Progressive Slots
  • Roulette
  • Scratch Cards
  • Slots
  • Table Games
  • Video Poker

CasinoLuck Mobile – Smooth Running Web App

CasinoLuck has a simple, user-friendly web app that is a near mirror-match of the desktop site – no downloads required.

The mobile casino hosts hundreds of games, including live casino games. What’s more, all games are neatly organized, and players can easily navigate throughout the lobby.

Also, you’ll have access to all basic functionalities, such as deposits and withdrawals, promotions and your profile settings in a few taps.

The live chat button is easily found, and it’s always available for quick access no matter the section you’re on.

In terms of performance, everything was running smooth, and we didn’t run into any specific issues such as stuttering or lag.

CasinoLuck Live Casino Games

CasinoLuck Live Casino is fully powered by Evolution Gaming, which is doing a great job to meet the criteria of all live table game players. Roulette, Baccarat, Blackjack, Poker or Game Shows, CasinoLuck has them all.

Roulette players can find plenty of popular titles such as Immersive Roulette, Auto Roulette or Lightning Roulette which introduces lucky number for additional wins. 

There are also plenty of fast-paced blackjack variations like Free Bet Blackjack, Infinite Blackjack and Speed Blackjack.

Baccarat is available in every variant possible: Super Sic BoSpeedDragon TigerNo Commission, Squeeze and Speed Baccarat.

As far as poker players are concerned, we suggest Side Bet City and Texas Hold’em, but other variants such as Caribbean Stud are also worth the try.

Game Shows offer a unique live casino games experience, and Casinoluck has plenty of them, titles such as Football Studio, Monopoly and Dream Catcher, will be entertaining to all types of players.

CasinoLuck has made sure that Evolution’s tables with all sorts of limits are also available to you. Not only can you find lower limit games, but also you can take advantage of high roller tables that have massive limits.

CasinoLuck VIP & Loyalty Rewards

The VIP club at CasinoLuck comes with 7 tiers, and each of them is better than the previous one. Essentially, the main benefits include faster cashouts, birthday bonus, free spins and access to live tournaments.

The top 3 levels bear extra advantages, such as express withdrawals, higher limits on deposits and cashouts, customized offers, personal account manager and monthly cashback. 

It all comes down to collecting reward points, which you will get as you wager on your favourite games. The number of points you get depends on the game, but the rule of thumb is £/€/$40 for 1 point. 

Tier Points Required
New Member -
Bronze 10
Silver 60
Gold 350
Platinum 1000
Premium Invitation Only
Prestige Invitation Only

You can also exchange loyalty points for bonus cash depending on your loyalty level, the higher you are, the fewer points you’ll need to redeem £/€/$1, Bronze will require 30 points while Prestige will require only 15 points, as outlined in the table below.

Tier Points Cost to Redeem £/€/$1
New Member 35
Bronze 30
Silver 28
Gold 25
Platinum 23
Premium 20
Prestige 15

CasinoLuck Customer Support

In short, you’re in good hands. CasinoLuck maintains an excellent reputation for taking good care of its players. You can get in touch with the readily available CasinoLuck customer support team instantly via live chat or through the web-form.

The live chat support is not available 24/7. The agents operate between 08:00 AM all the way to 00:00 AM (CET), 7 days a week. However, their response times and knowledge were outstanding, and we got in touch on several occasions.

If your casino query is not urgent, you can always refer to site’s FAQ section, which is well-populated with common questions related to verification, reward points and bonuses.

You can use the site’s contact web form or write them an email, but we haven’t tested out the response times. However, it’s fair to expect an answer within a few hours. A phone support line is not available for the time being.

CasinoLuck Contact Details:

  • Live Chat: Every day (08:00-12:00 CET)
  • Telephone Support: N/A
  • Email: [email protected] / Web-form
  • FAQ Section: Categorized/ In-depth

Featured Markets – UK, Canada and New Zealand

If we take a look at the offered languages, the featured markets at CasinoLuck are more than obvious. Players from several English-speaking markets such as the UK, Canada and New Zealand are all in focus, including most EU players.

From a payment method perspective, we would single out PayPal as a popular payment pethood for UK players, and Interac as a Canada-specific payment method. New Zeland customers can opt-in for other reliable methods such as Skrill, Neteller and ecoPayz.

EU players are also welcome at CasinoLuck. Just make sure you’re not accessing the site from a restricted country. The full list of excluded regions is provided right below this text. 

What’s more, CasinoLuck’s site is geotargeted, with country-specific welcome offers in local currencies such as British Pound, Euro, Canadian and New Zealand Dollar.

In terms of customer support, there is special chat support for NZ/CAD players, which gives players that extra personal touch.

Available Languages

  • Czech
  • English
  • French
  • German
  • Italian
  • Mandarin
  • Norweigan
  • Polish
  • Russian
  • Spanish
  • Swedish
  • Traditional Chinese
  • Turkish

Main Countries

Excluded Countries

  • Afganistan
  • Aland Islands
  • Algeria
  • Angola
  • Anguilla
  • Aruba
  • Australia
  • Austria
  • Benin
  • Bolivia
  • Bonaire, Saint Eustatius and Saba
  • Bouvet Island
  • Cambodia
  • Central African Republic
  • Chad
  • China
  • Colombia
  • Congo
  • Costa rica
  • Curacao
  • Cyprus
  • Czech republic
  • Djibouti
  • Dominica
  • Dominican Republic
  • Estonia
  • Ethiopia
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Ghana
  • Grenada
  • Guadeloupe
  • Guam
  • Hungary
  • India
  • Iran
  • Iraq
  • Israel
  • Italy
  • Jordan
  • Kenya
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Madagascar
  • Malawi
  • Malaysia
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Montenegro
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Pakistan
  • Palestinian Territory
  • Paraguay
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Reunion
  • Romania
  • Rwanda
  • Saint Bartelemey
  • Senegal
  • Serbia
  • Sierra Leone
  • Sint Maarten
  • Somalia
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Swaziland
  • Syrian arab republic
  • Tanzania, United Republic of
  • Thailand
  • Timor-Leste
  • Togo
  • Tunisia
  • Turkey
  • Uganda
  • United States Minor Outlying Islands
  • USA
  • Virgin Islands, U.S.
  • Wallis and Futuna
  • Yemen
  • Zambia
  • Zimbabwe

Find a Rare Clover at CasinoLuck

If we put our general first impression of the design on the side, we can see that CasinoLuck boasts a very reliable and safe casino platform.

CasinoLuck has excellent banking options that will be just as beneficial to UK players, as they will be for players from other markets such as Canada and New Zealand.

The casino also boasts plenty of promotions, including a well-designed VIP program, that grants additional benefits and bonuses to frequent and loyal players. 

On top of that CasinoLuck has a fine casino games selection, featuring more than 800 titles to choose from, including slots, jackpots table games and live games.

Their valuable welcome bonus is impressive as well. All things considered, this CasinoLuck Review clearly shows that the brand is worth trying out your luck at.

Pros

  • Top-Notch Game Providers
  • Available In Multiple Languages
  • Frequent Bonuses and Promotions
  • Established VIP And Loyalty Program

Cons

  • The Design Is A Bit Outdated
  • Live Chat Is Not Available 24/7

FAQs

How long do CasinoLuck withdrawals take?

The withdrawal time is 2 days on average. CasinoLuck processes withdrawals within 48 hours, and then, depending on your preferred payment method, the withdrawal times vary. As usual, e-wallet payouts are the fastest, whereas credit/debit cards and bank transfers can take up to 5 business days.

Who is CasinoLuck's owner?

CasinoLuck is a brand that is part of Aspire Global Limited. A company that has successfully been doing business for many years, and have it has all the necessary licences, including the ones issued by Malta Gaming Authority and United Kingdom Gambling Commission.

Is there a VIP program at CasinoLuck?

Yes, every new player immediately becomes a member of the VIP Club, after registration. As you make wagers, you'll earn reward points. So, the more you wager, the higher you'll rank on the VIP ladder, which unlocks many additional advantages and awards.

How do I contact CasinoLuck's support team?

The support team at CasinoLuck can be contacted through email, web-form and live chat. Normally, email responses take up to 24 hours, so we recommend using the live chat. However, the live chat agents are available only from 8 AM to 12 AM (CET), 7 days a week.

Summary Table

CasinoLuck Review Overview
CasinoLuck AVG
Rating: 4.2 3.9
Number of Bonuses: 4 1.1
Number of Withdrawal Options: 9 7.7
Number of Deposit Options: 37 13.2
Number of Currencies: 9 6.0
Number of Languages: 13 4.8
Number of Casino Games: 13 11.2
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 95 113.3
Licence Score: 6 3.1
Number of Software Providers: 10 12.3
Popular Slots Covered: 52.4 % 34.8 %

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