Casino Joy Review

New players who will join Casino Joy will have two options: a standard welcome bonus or a unique live casino bonus.

Casino Joy’s focus market is the UK, but the casino also targets Canada, South Africa and India with region-friendly welcome bonuses. The details and corresponding deposit codes for each region are given below.

The welcome bonus for UK players is a simple offer with good value because of the 200 free spins. The usual amount of free spins on the UK market is around 50, meaning that this offer's free spins bonus is rather generous.

Free Spins Details:

• 20 free spins immediately, and then 20 per day for 9 days on Starburst (NetEnt)

If you’re joining Casino Joy from Canada, South Africa and India, you can look forward to a multi-tiered welcome offer. Canadian players can claim up to $1,000 + 200 Free Spins, while South African players can claim the same value in their own currency.

Unfortunately, Indian players are entitled to a less generous offer. The details are provided below.

The welcome bonus for all regions offers a good bang for your buck, especially on the first deposit bonus. As expected, the bonus losses its value on consecutive deposits.

Free spins details per region:

• Canada: 20 free spins granted immediately, then 20 daily for 9 days on Fire Joker (Play’n GO)
• South Africa: 20 free spins immediately, then 20 per day for 9 days on Starburst (NetEnt)
• India: 20 free spins granted immediately on Starburst (NetEnt)

Moreover, all new players from the UK, Canada and India that enjoy the live dealer casino experience can claim up to $/£100 live casino bonus money on selected games. However, this offer is not available for SA customers.

Keep in mind that you can only claim one Welcome Offer (Welcome Bonus or Live Casino Bonus). Once you have claimed one, you will not be eligible for the other.

The Live Casino welcome bonus can be used only on live casino games such as Roulette, Blackjack, Dream Catcher, Teen Patti and Andar Bahar, and all other games are excluded.

Keep in mind that, that these type of bonus presents a great opportunity, especially as live dealer casino games are typically excluded, or rarely contribute to the wagering of regular welcome bonuses. 

• Wagering Requirements: 40x bonus amount
• Free Spins WR: 40x winnings amount
• Minimum Deposit: $/£10 or R150/₹800
• Excluded Deposits: All E-Wallets/Prepaid Cards
• Bonus Cash Valid: 14 Days
• Free Spins Valid: 72 Hours
• Maximum Bet (Slots): $/£5 or R75/₹800 per spin
• Maximum Bet (Other games): - $/£30 or R450/₹2400 per bet
• FS Max Cashout: $/£100 or R1,500/₹8000
• Game Contributions: Video Slots and Other Games* (100%), Classic Slots (75%), Table Games (10%), Blackjack (5%), Live Casino Games (0%)
  *some slots and games are excluded from wagering. Refer to Casino Joy’s T&Cs for a full list of restricted games.

Casino Joy’s bonus terms are identical for all regions and are all-around fair. The wagering requirements are within industry standards. The same can be said for the rest of the terms, such as free spins max withdrawal and max bet limits. 

As bonus terms are prone to change, we strongly suggest you read the full terms and conditions and check the right Casino Joy bonus codes before you claim any deposit bonus.

Regular players will have a great time at Casino Joy, as there are various ongoing promotions to keep you busy, such as deposit bonuses, free spins, freebies and much more.

The casino also holds regular weekly tournaments and daily prize drops on selected slots, with prizes up to $/£2,500,000 (or currency equivalent) from the available information we could collect.

Loyal players will get the chance to experience the full VIP Program treatment with personalized rewards along with an exclusive offer and a dedicated account manager.

All of the latest promotions are listed promotions page at Casino Joy. We also suggest you keep up with it and subscribe to their newsletter to stay updated with the latest offers.

Casino Joy is owned by Genesis Global Limited, a group that’s has maintained its reputation and quality with numerous successful brands like Casino Cruise, Casino Gods, Spela, Sloty and many more.

From a UK perspective, the casino operates under a license granted by the UKGC (Ref. No. 45235), while for players from around the world, the casino is licensed and regulated by the MGA (MGA/B2C/314/2015). 

The site bears SSL encryption, which means all your personal information and banking details are being transferred over a secure environment. 

In terms of game fairness, Casino Joy is supplied by MGA-approved game providers, which means that a legitimate RNG (Random Number Generator) is in place across all games.

Casino Joy has a special dedicated section to responsible gaming, where you’ll find advice and pointers to third-party gambling associations such as GamCare and Gambling Therapy.

Also, the casino is part of Genesis Safeplay – an entire platform dedicated to keeping players safe.

We like the self-imposed limits to take full control of your gambling spend:

• Account Closure
• Cool-Off Period
• Self-Exclusion
• Account Closure
• Deposit Limits
• Wager Limits
• Loss Limits
• Session Limits

The loss and wager limits really stand out, as this feature is not common among online casino sites. It ensures that players can set how much they can wager and afford to lose.

Considering its multi-market focus, the wide range of payment methods present doesn’t come off as a total surprise. You can select from debit/credit cards, e-wallets, prepaid cards, instant banking and bank transfers. 

Players from the UK will have access to PayPal, Skrill and Neteller, among several other options. 

Customer from other markets such as Canada will have access to locally popular payment method like iDebit, Instadebit and Interac. While Indian and South African players can take advantage of common e-wallets, including MuchBetter and AstroPay.

*Withdrawals can be prolonged due to identity and payment method verification procedures, so we recommend going through the KYC policy as soon as you create your account.

Withdrawal transactions incur a fee of 2.49% at the point of processing, with a minimum fee of £2.99 (or currency equivalent), the correct amount to be charged will be displayed once you make the request.

The deposit and withdrawal limits vary per payment option, and we’ll list the highest and lowest possible limit regardless of the payment option below.

• Min Deposit: £/$10 (or currency equivalent)
• Max Deposit: £/$5,000 (or currency equivalent)
• Min Withdrawal: £/$10 (or currency equivalent)
• Max Withdrawal (outside of UK only)*:
  • $22,000 (or currency equivalent)
  • $5,500 (or currency equivalent)
    *progressive jackpot winnings are excluded.

• $22,000 (or currency equivalent)
• $5,500 (or currency equivalent)
  *progressive jackpot winnings are excluded.

Casino Joy’s gaming library is home to more than 1300 games. The site is supplied by market-leading software providers, such as NetEnt, Microgaming, Yggdrasil and Play’n GO.

The lobby looks neat, and you should have no problems navigating the game offer, using the standard game sorting options that let you filter by type, features and provider. Besides, the search box is located in the top left corner of the page lets you search by name only.

Additionally, you can try games in demo mode, which might is a great opportunity for inexperienced players or those that want to try titles or features.

The slots section at Casino Joy is filled with the usual fan-favourite titles such as Book of Dead, Gonzo’s Quest and Starburst. But we must also note that there is a decent selection of classic 3-reel slots too. 

You can expect to find plenty of established Megaways titles, such as Gonzo’s Quest Megaways, Extra Chilli Megaways, Aztec Gold, including BGT’s mega-hit Bonanza. 

The selection is regularly updated with new titles so that you can expect all fresh and exciting titles every week. 

The jackpot slots department is rich, showcasing some of the market's weightiest jackpots, such as Mega Fortune, Divine Fortune, including Mega Moolah. 

We recommend checking out Casino Joy’s Must Fall Jackpots sections, with generous jackpots ready to drop at any time of the day.

At Casino Joy, you will enjoy multiple table game variants of roulette, blackjack, poker, baccarat and video poker.

We can single our popular versions such as Vegas Single Deck, No Commission Baccarat, including popular roulette language variants such as European Roulette and American Roulette. However, standard game variants are available too, and you can enjoy Baccarat, Blackjack or Poker with a basic ruleset.

There are various video poker games on display for all video poker fans, including Aces & Faces, Deuces & Jokers, Jacks or Better, which are just some of the titles.

The mobile app is an adapted desktop version that works great on all mobile devices and is in line with the mobile casino players’ wants and needs.

The interface is easy to handle, and the gaming section is in the centre of attention, with 500+ casino games to browse through. 

The pop-in menu on your top left will give you quick access to main functionalities such as the cashier and live chat, as well as bonuses and account settings.

One last note, there are no native apps, but we found no performance issues like lag or stuttering on our iOS device during our web app review.

Casino Joy’s live dealer section is supplied by Evolution Gaming, which is known for its immersive live casino titles on the market.

The casino has made sure to include all popular variations from Roulette, Baccarat, Craps, Blackjack, Poker and Game Shows. Each game type is available in several distant variants and betting options. 

VIP tables are also provided, with bets going up to £/$5,000 per game round, while casual players can enjoy low-limit tables with bets as low as £/$0,2. 

These are some of our top picks:

• Blackjack: Power Blackjack, Blackjack Party
• Roulette: Lightning Roulette, Immersive Roulette
• Baccarat: No Commission, Controlled Squeeze, Squeeze
• Poker: Caribbean Stud, Three Card Poker
• Game Shows: Crazy Time, Monopoly Live

With the VIP benefits listed on the site, Casino Joy will definitely take good care of loyal customers. However, we noted that the casino isn’t too transparent about it, so we can’t provide any specific information.

Also, we must point out that UK players cannot join, as the VIP program is not available for this region. 

Nonetheless, the program is invite-only, and once you achieve the VIP member status, you will be entitled to various perks, such as:

• Exclusive Bonuses
• Dedicated Account Manager
• Exclusive VIP Events
• Holiday Packages
• Monthly VIP Prize Draws
• Personal Withdrawal Service
• Birthday Presents
• Holiday Packages

Casino Joy doesn’t specify details regarding qualification, but according to the customer service team, the casino will monitor your activity, and if you’re deemed eligible, you’ll be invited to join.

The customer service representatives at Casino Joy can be reached via various channels, from live chat support to phone and email.

The support agents are friendly and eager to help. Keep in mind, live chat is open 24/7, but it requires that you have an account, and you must be logged in. Otherwise, you will be talking to the casino’s automated response bot. 

The FAQ section proved useful too. It is nicely organized with answers to common issues relating to security, bonuses and promotions, account information, payments, and so on. 

Additionally, you can write them an email or fill in the web form, but we haven’t tested the response times. However, it’s fair to expect a response within a few hours.

Overall, we really liked that there are dedicated phone lines for several regions, putting the Casino Joy support section way above the market's competitors.

• Live Chat: 24/7
• Telephone:
  • UK: 08001700602
  • Canada: 16474991766
  • India: 000 800 0501 585
  • South Africa: 0800999264

• UK: 08001700602
• Canada: 16474991766
• India: 000 800 0501 585
• South Africa: 0800999264

Casino Joy targets several English-speaking markets, with the UK market at the helm, followed by Canada, India and South Africa. 

Players from each of these regions can benefit from regionally popular payment methods, such as PayPal for UK players. While Interac, iDebit and Instadebit are tailored for the Canadian player base. Indian customers, on the other hand, can take advantage of MuchBetter.

The site provides excellent geotargeting. Players from each targeted region can find country-specific welcome bonuses and bonus terms in their own currencies, such as GBP/CAD/INR and ZAR, among others.

Besides, all players will have access to UK and International phone numbers, made to provide an extra personal touch depending on the region.

Looking at the site from every possible angle in our Casino Joy review, we found it just keeps on improving.

It boasts a refined gaming library, and there are all kinds of promotions to keep you engaged in the longer run. Besides, you can take advantage of its generous and rewarding VIP club.

The payment methods range is far-reaching, featuring several geo-friendly options for players from each targeted region. Though, the transactional fees may be off-putting to some players.

Newcomers can take advantage of region-targeted welcome offers, with a generous deposit match and free spins on popular slots.