Casino Joy Review

by casinocountdown.com™
Players from USA are not allowed in this casino
Last Update

Here is a list of casinos that do accept players from USA

Casino Joy is a modern online casino with a clean and user-friendly interface that will appeal to the majority of casino players. 

This is all backed by rewarding bonuses for new players and frequent bonus deals, including loyalty benefits down the road. 

In this Casino Joy review, we're going to take a look beyond the attractive design and check its geo-friendliness, payment methods and customer support quality.

Casino Joy New Player Bonuses

New players who will join Casino Joy will have two options: a standard welcome bonus or a unique live casino bonus.

Casino Joy’s focus market is the UK, but the casino also targets Canada, South Africa and India with region-friendly welcome bonuses. The details and corresponding deposit codes for each region are given below.

UK Welcome Bonus

The welcome bonus for UK players is a simple offer with good value because of the 200 free spins. The usual amount of free spins on the UK market is around 50, meaning that this offer's free spins bonus is rather generous.

Deposit Welcome Bonus Bonus Spins
#1 100% - £100 200
New customers from UK only. Minimum deposit £10. 40x wagering. Max bet £5. Game weighting, payment restrictions and T&Cs apply. 18+ New Players Only.

Free Spins Details:

  • 20 free spins immediately, and then 20 per day for 9 days on Starburst (NetEnt)

Sign-Up Bonus for Canada, South Africa and India

If you’re joining Casino Joy from Canada, South Africa and India, you can look forward to a multi-tiered welcome offer. Canadian players can claim up to $1,000 + 200 Free Spins, while South African players can claim the same value in their own currency.

Deposit Welcome Bonus Bonus Code
#1 100% - $200 or R3,000 + 200 FS N/A
#2  50% - $200 or R3,000 WJOY2
#3 25% - $300 or R4,500 WJOY3
#4 25% - $300 or R4,500 WJOY4
New customers from CA and SA only. Minimum deposit $10 or R150. 40x wagering. Max bet $5 or R75. Game weighting, payment restrictions and T&Cs apply. 18+ New Players Only.

Unfortunately, Indian players are entitled to a less generous offer. The details are provided below.

Deposit Welcome Bonus Bonus Code
#1  100% - ₹10,000 + 20 FS N/A
#2  50% - ₹10,000 WCJINDIA2
#3 25% - ₹5,000 WCJINDIA3
#4 25% - ₹5,000 WCJINDIA4
New customers from IN only. Minimum deposit ₹800. 40x wagering. Max bet ₹400. Game weighting, payment restrictions and T&Cs apply. 18+ New Players Only.

The welcome bonus for all regions offers a good bang for your buck, especially on the first deposit bonus. As expected, the bonus losses its value on consecutive deposits.

Free spins details per region:

  • Canada: 20 free spins granted immediately, then 20 daily for 9 days on Fire Joker (Play’n GO)
  • South Africa: 20 free spins immediately, then 20 per day for 9 days on Starburst (NetEnt)
  • India: 20 free spins granted immediately on Starburst (NetEnt)

Live Casino Welcome Offer

Moreover, all new players from the UK, Canada and India that enjoy the live dealer casino experience can claim up to $/£100 live casino bonus money on selected games. However, this offer is not available for SA customers.

Deposit Live Casino Welcome Bonus Bonus Code
#1 100% - $/£100 N/A
New customers from UK, CA and IN only. Minimum deposit $/£10 or ₹800. 40x wagering. Max stake $/£30 or R450/₹2,400. Game weighting, payment restrictions and T&Cs apply. 18+ New Players Only.

Keep in mind that you can only claim one Welcome Offer (Welcome Bonus or Live Casino Bonus). Once you have claimed one, you will not be eligible for the other.

The Live Casino welcome bonus can be used only on live casino games such as Roulette, Blackjack, Dream Catcher, Teen Patti and Andar Bahar, and all other games are excluded.

Keep in mind that, that these type of bonus presents a great opportunity, especially as live dealer casino games are typically excluded, or rarely contribute to the wagering of regular welcome bonuses

Bonus Terms

  • Wagering Requirements: 40x bonus amount
  • Free Spins WR: 40x winnings amount
  • Minimum Deposit: $/£10 or R150/₹800
  • Excluded Deposits: All E-Wallets/Prepaid Cards
  • Bonus Cash Valid: 14 Days
  • Free Spins Valid: 72 Hours
  • Maximum Bet (Slots): $/£5 or R75/₹800 per spin
  • Maximum Bet (Other games): - $/£30 or R450/₹2400 per bet
  • FS Max Cashout: $/£100 or R1,500/₹8000
  • Game Contributions: Video Slots and Other Games* (100%), Classic Slots (75%), Table Games (10%), Blackjack (5%), Live Casino Games (0%)
    *some slots and games are excluded from wagering. Refer to Casino Joy’s T&Cs for a full list of restricted games.

Casino Joy’s bonus terms are identical for all regions and are all-around fair. The wagering requirements are within industry standards. The same can be said for the rest of the terms, such as free spins max withdrawal and max bet limits. 

As bonus terms are prone to change, we strongly suggest you read the full terms and conditions and check the right Casino Joy bonus codes before you claim any deposit bonus.

Promotions for Existing Players

Regular players will have a great time at Casino Joy, as there are various ongoing promotions to keep you busy, such as deposit bonuses, free spins, freebies and much more.

The casino also holds regular weekly tournaments and daily prize drops on selected slots, with prizes up to $/£2,500,000 (or currency equivalent) from the available information we could collect.

Loyal players will get the chance to experience the full VIP Program treatment with personalized rewards along with an exclusive offer and a dedicated account manager.

All of the latest promotions are listed promotions page at Casino Joy. We also suggest you keep up with it and subscribe to their newsletter to stay updated with the latest offers.

Can I trust Casino Joy?

Casino Joy is owned by Genesis Global Limited, a group that’s has maintained its reputation and quality with numerous successful brands like Casino Cruise, Casino Gods, Spela, Sloty and many more.

From a UK perspective, the casino operates under a license granted by the UKGC (Ref. No. 45235), while for players from around the world, the casino is licensed and regulated by the MGA (MGA/B2C/314/2015). 

The site bears SSL encryption, which means all your personal information and banking details are being transferred over a secure environment. 

In terms of game fairness, Casino Joy is supplied by MGA-approved game providers, which means that a legitimate RNG (Random Number Generator) is in place across all games.

Responsible Gaming

Casino Joy has a special dedicated section to responsible gaming, where you’ll find advice and pointers to third-party gambling associations such as GamCare and Gambling Therapy.

Also, the casino is part of Genesis Safeplay – an entire platform dedicated to keeping players safe.

We like the self-imposed limits to take full control of your gambling spend:

  • Account Closure
  • Cool-Off Period
  • Self-Exclusion
  • Account Closure
  • Deposit Limits
  • Wager Limits
  • Loss Limits
  • Session Limits

The loss and wager limits really stand out, as this feature is not common among online casino sites. It ensures that players can set how much they can wager and afford to lose.

Withdrawal Policy & Payment Options

As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos

Considering its multi-market focus, the wide range of payment methods present doesn’t come off as a total surprise. You can select from debit/credit cards, e-wallets, prepaid cards, instant banking and bank transfers. 

Players from the UK will have access to PayPal, Skrill and Neteller, among several other options. 

Customer from other markets such as Canada will have access to locally popular payment method like iDebit, Instadebit and Interac. While Indian and South African players can take advantage of common e-wallets, including MuchBetter and AstroPay.

Casino Joy Withdrawal Times and Limits

Payment method Withdrawal Time*
Visa 1-3 Days
Mastercard 1-3 Days
Bank Transfer 3-5 Days
Skrill Instant
Neteller Instant
Interac 3-5 Days
ecoPayz Instant
Trustly Instant
PayPal Instant
MuchBetter Instant
AstroPay Instant
MiFinity Instant
Jeton Instant

*Withdrawals can be prolonged due to identity and payment method verification procedures, so we recommend going through the KYC policy as soon as you create your account.

Withdrawal transactions incur a fee of 2.49% at the point of processing, with a minimum fee of £2.99 (or currency equivalent), the correct amount to be charged will be displayed once you make the request.

Global Transaction Limits

The deposit and withdrawal limits vary per payment option, and we’ll list the highest and lowest possible limit regardless of the payment option below.

  • Min Deposit: £/$10 (or currency equivalent)
  • Max Deposit: £/$5,000 (or currency equivalent)
  • Min Withdrawal: £/$10 (or currency equivalent)
  • Max Withdrawal (outside of UK only)*:
    • $22,000 (or currency equivalent)
    • $5,500 (or currency equivalent)
      *progressive jackpot winnings are excluded.

Deposit Options

  • Boku Boku
  • Easy EFT Easy EFT
  • ecoPayz ecoPayz
  • Entropay Entropay
  • Euteller Euteller
  • Giropay Giropay
  • iDebit iDebit
  • INSTADEBIT INSTADEBIT
  • Interac Interac
  • Jeton Wallet Jeton Wallet
  • Maestro Maestro
  • MasterCard MasterCard
  • MuchBetter MuchBetter
  • Neteller Neteller
  • Paypal Paypal
  • Paysafecard Paysafecard
  • Skrill - Moneybookers Skrill - Moneybookers
  • Sofort Sofort
  • Trustly Trustly
  • Visa Visa
  • Zimpler Zimpler

Withdrawal Options

  • Bank Transfer Bank Transfer
  • ecoPayz ecoPayz
  • Entropay Entropay
  • iDebit iDebit
  • INSTADEBIT INSTADEBIT
  • MasterCard MasterCard
  • Neteller Neteller
  • Paypal Paypal
  • Skrill - Moneybookers Skrill - Moneybookers
  • Visa Visa

Accepted Currencies

  • AUD - $
  • BGN - лв.
  • CAD - $
  • CHF - CHF
  • CNY - ¥
  • CZK - Kč
  • DKK - kr
  • EUR - €
  • GBP - £
  • GEL - ₾
  • HRK - kn
  • HUF - Ft
  • KRW - ₩
  • MXN - Mex$
  • NGN - ₦
  • NOK - kr
  • NZD - $
  • PEN - S/.
  • PLN - zł
  • RON - lei
  • RUB - руб
  • SEK - kr
  • TRY - ₺
  • UAH - ₴
  • USD - $
  • ZAR - R

Casino Joy Software & Games

Casino Joy’s gaming library is home to more than 1300 games. The site is supplied by market-leading software providers, such as NetEnt, Microgaming, Yggdrasil and Play’n GO.

The lobby looks neat, and you should have no problems navigating the game offer, using the standard game sorting options that let you filter by type, features and provider. Besides, the search box is located in the top left corner of the page lets you search by name only.

Additionally, you can try games in demo mode, which might is a great opportunity for inexperienced players or those that want to try titles or features.

Slots & Jackpots

The slots section at Casino Joy is filled with the usual fan-favourite titles such as Book of Dead, Gonzo’s Quest and Starburst. But we must also note that there is a decent selection of classic 3-reel slots too. 

You can expect to find plenty of established Megaways titles, such as Gonzo’s Quest Megaways, Extra Chilli Megaways, Aztec Gold, including BGT’s mega-hit Bonanza. 

The selection is regularly updated with new titles so that you can expect all fresh and exciting titles every week. 

The jackpot slots department is rich, showcasing some of the market's weightiest jackpots, such as Mega Fortune, Divine Fortune, including Mega Moolah. 

We recommend checking out Casino Joy’s Must Fall Jackpots sections, with generous jackpots ready to drop at any time of the day.

Table Games

At Casino Joy, you will enjoy multiple table game variants of roulette, blackjack, poker, baccarat and video poker.

We can single our popular versions such as Vegas Single Deck, No Commission Baccarat, including popular roulette language variants such as European Roulette and American Roulette. However, standard game variants are available too, and you can enjoy Baccarat, Blackjack or Poker with a basic ruleset.

There are various video poker games on display for all video poker fans, including Aces & Faces, Deuces & Jokers, Jacks or Better, which are just some of the titles.

Casino Games

  • Baccarat
  • Blackjack
  • Keno
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Poker
  • Progressive Slots
  • Roulette
  • Slots
  • Table Games
  • Video Poker

Casino Joy Mobile Experience

The mobile app is an adapted desktop version that works great on all mobile devices and is in line with the mobile casino players’ wants and needs.

The interface is easy to handle, and the gaming section is in the centre of attention, with 500+ casino games to browse through. 

The pop-in menu on your top left will give you quick access to main functionalities such as the cashier and live chat, as well as bonuses and account settings.

One last note, there are no native apps, but we found no performance issues like lag or stuttering on our iOS device during our web app review.

Live Dealer Games at Casino Joy

Casino Joy’s live dealer section is supplied by Evolution Gaming, which is known for its immersive live casino titles on the market.

The casino has made sure to include all popular variations from Roulette, Baccarat, Craps, Blackjack, Poker and Game Shows. Each game type is available in several distant variants and betting options. 

VIP tables are also provided, with bets going up to £/$5,000 per game round, while casual players can enjoy low-limit tables with bets as low as £/$0,2. 

These are some of our top picks:

  • Blackjack: Power BlackjackBlackjack Party
  • Roulette: Lightning RouletteImmersive Roulette
  • Baccarat: No Commission, Controlled Squeeze, Squeeze
  • Poker: Caribbean StudThree Card Poker
  • Game Shows: Crazy TimeMonopoly Live

VIP Program & Loyalty Rewards

With the VIP benefits listed on the site, Casino Joy will definitely take good care of loyal customers. However, we noted that the casino isn’t too transparent about it, so we can’t provide any specific information.

Also, we must point out that UK players cannot join, as the VIP program is not available for this region. 

Nonetheless, the program is invite-only, and once you achieve the VIP member status, you will be entitled to various perks, such as:

  • Exclusive Bonuses
  • Dedicated Account Manager
  • Exclusive VIP Events
  • Holiday Packages
  • Monthly VIP Prize Draws
  • Personal Withdrawal Service
  • Birthday Presents
  • Holiday Packages

Casino Joy doesn’t specify details regarding qualification, but according to the customer service team, the casino will monitor your activity, and if you’re deemed eligible, you’ll be invited to join.

Attentive Customer Support

The customer service representatives at Casino Joy can be reached via various channels, from live chat support to phone and email.

The support agents are friendly and eager to help. Keep in mind, live chat is open 24/7, but it requires that you have an account, and you must be logged in. Otherwise, you will be talking to the casino’s automated response bot. 

The FAQ section proved useful too. It is nicely organized with answers to common issues relating to security, bonuses and promotions, account information, payments, and so on. 

Additionally, you can write them an email or fill in the web form, but we haven’t tested the response times. However, it’s fair to expect a response within a few hours.

Overall, we really liked that there are dedicated phone lines for several regions, putting the Casino Joy support section way above the market's competitors.

Casino Joy Contact Details:

  • Live Chat: 24/7
  • Telephone:
    • UK: 08001700602
    • Canada: 16474991766
    • India: 000 800 0501 585
    • South Africa: 0800999264
  • Email: [email protected] / Web-form
  • FAQ Section: Categorized / Searchable

Target Markets - UK, Canada, SA and India

Casino Joy targets several English-speaking markets, with the UK market at the helm, followed by Canada, India and South Africa. 

Players from each of these regions can benefit from regionally popular payment methods, such as PayPal for UK players. While Interac, iDebit and Instadebit are tailored for the Canadian player base. Indian customers, on the other hand, can take advantage of MuchBetter.

The site provides excellent geotargeting. Players from each targeted region can find country-specific welcome bonuses and bonus terms in their own currencies, such as GBP/CAD/INR and ZAR, among others.

Besides, all players will have access to UK and International phone numbers, made to provide an extra personal touch depending on the region.

Available Languages

  • Danish
  • English
  • Finnish
  • German
  • Norweigan

Main Countries

Excluded Countries

  • Australia
  • Belgium
  • Denmark
  • France
  • Hungary
  • Iran
  • Israel
  • Portugal
  • Romania
  • Slovenia
  • Spain
  • Turkey
  • Ukraine
  • USA

Verdict - A Joyful Casino Experience

Looking at the site from every possible angle in our Casino Joy review, we found it just keeps on improving.

It boasts a refined gaming library, and there are all kinds of promotions to keep you engaged in the longer run. Besides, you can take advantage of its generous and rewarding VIP club.

The payment methods range is far-reaching, featuring several geo-friendly options for players from each targeted region. Though, the transactional fees may be off-putting to some players.

Newcomers can take advantage of region-targeted welcome offers, with a generous deposit match and free spins on popular slots.

Pros

  • 1300+ Casino Games
  • Valuable Welcome Bonuses
  • Rewarding VIP Program
  • Various Payment Options
  • Fantastic Geotargeting
  • Excellent Customer Support

Cons

  • Transactional Fees
  • VIP Program Isn't Transparent

FAQs

Is there a Casino Joy no deposit bonus?

Casino Joy doesn't have a no deposit bonus for newly registered players. However, you can take advantage of the casino’s regular and live casino bonuses.  Additionally, the casino offers plenty of ongoing promotions and bonuses in all kinds of shapes and sizes.

Are there any Casino Joy bonus codes?

Yes, Casino Joy does require bonus codes, specifically for claiming some of the deposit bonuses included in the welcome bonus offer for other regions. No codes are required for the 1st deposit bonus, but the following bonuses do require them. Otherwise, you may not be eligible to claim the rest of the welcome package.

Is Casino Joy legit?

Yes, Casino Joy casino is 100% legit. It is a part of Genesis Global Ltd, which has skilled and experienced management. What's casino site has been regulated and licensed by MGA and UKGC, which means that Casino Joy is subjected to frequent evaluations from two reputable regulatory bodies.

How do I contact Casino Joy?

You can contact Casino Joy through several channels, like live chat, email and phone. For any general queries, live chat is your best option, it has quick response times and is available 24/7. Besides, you can use one of the regional phone numbers or refer to the nicely populated FAQ section.

Summary Table

Casino Joy Review Overview
Casino Joy AVG
Rating: 4.2 3.9
Number of Bonuses: 5 1.1
Number of Withdrawal Options: 10 7.7
Number of Deposit Options: 21 13.2
Number of Currencies: 26 6.0
Number of Languages: 5 4.8
Number of Casino Games: 12 11.2
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 14 113.3
Licence Score: 5 3.1
Number of Software Providers: 10 12.3
Popular Slots Covered: 49.5 % 34.8 %

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