Casino Planet Review (A Genesis Newcomer)

One of the strengths of Genesis casinos is their ability to tailor their service to their feature markets. As we’ll see later on, Casino Planet has followed suit in this aspect, starting from their welcome bonus.

The Casino Planet welcome package varies according to region but in all cases is multi-tiered and includes both bonus money and free spins. As a new player, you’ll need to meet minimum deposit limits before being eligible for the bonuses. You’ll also need to make yourself aware of certain Casino Planet bonus codes. That’s why we’ve organized this all into the table below.

• South Africa currency conversion: *(R4,500); **(R6,000)

As you can see above, the Casino Planet welcome bonus does differ slightly according to region. The terms, on the other hand, are consistent across all markets. We have listed the bonus policy below for your reference.

• Min. deposit: €/$10 (or currency equivalent)
• Max. bet per spin: €/$5 (or currency equivalent)
• Free spins available on: Book of Dead slot
• Max. winnings from FS: €/$100 (or currency equivalent)
• Wagering Requirement: 40 x bonus
• % Game Contribution to WR: Video slots – 100%, Classic slots – 75%, Table Games – 10%, Blackjack – 5%

All players are required to turnover the bonus amount 40 times. These are what we’d call standard wagering requirements. 

What’s more, new players are able to meet Casino Planet’s wagering requirements on most casino games. While many other casino welcome packages are slots focused, Casino Planet has opened it up to table games and blackjack too. Of course, video slots are still the most bonus friendly in terms of game contribution.

Speaking of other casino games, new players can also opt for the Casino Planet live casino welcome package. The 100% bonus is available on live roulette, live blackjack and Dream Catcher.

At the time of writing there are several Casino Planet promotions available for existing players. You can choose from reload bonuses, match deposit bonuses as well as free spins. For the time being, tournaments aren’t mentioned.

Unlike the welcome bonus, there don’t seem to be any Casino Planet bonus codes on display. We do suggest checking back to the main terms for each promotion though.

One other thing to be aware of is the fact that ongoing promotions are only available for a set period. This is the same for Casino Planet, their bonuses are subject to change. That’s why we suggest signing up to their newsletter to keep updated.

In our opinion, Casino Planet is as safe as any other site by Genesis Global Ltd. The company is considered one of the fastest-growing iGaming groups in Europe. But for those of you who aren’t familiar with the brand, we’ll take you through their security measures.

Casino Planet is licensed by the MGA (MGA/B2C/314/2015). That’s why they’re able to target such a vast range of feature markets. All of the details are clearly laid out in their footer. Casino Planet suffered from a several-months long UK license suspension in 2020. It was issued to its parent company, Genesis Limited, but the operator's UKGC license with Ref. No. 45235 was reinstated not long thereafter. 

They provide the usual links to Responsible Gambling agencies like BeGambleAware and the Responsible Gaming Foundation as well as a dedicated page. Casino Planet also has their very own in-house support mechanism, Genesis Safeplay.

As we’d expect, Casino Planet also provides a Privacy Policy, T&Cs and a separate Bonus Policy. In case you had any doubts, the casino site is SSL encrypted.

In fact, the only thing missing is a Fair Gaming page. Casino Planet has covered this in their FAQs though. The casino collaborates with the likes of Technical Systems Testing, eCogra and GLI. They’re transparent and organised.

We already got a glimpse of Casino Planet’s feature markets in the welcome bonus section. The online casino takes the same approach when it comes to payments. They have a separate page for each of their main markets.

Players from Canada will see options like Interac, iDebit and INSTADEBIT while EasyEFT is a South Africa exclusive option. 

Casino Planet does, of course, include the standard payment options too. Visa, MasterCard, Neteller, Trustly and many other options are available. Just be aware that country restrictions do apply.

Aside from the payment options, Casino Planet also make their banking policy transparent. We’ll take a closer look at their withdrawal policy below.

• UK Withdrawal Limits - £10 - £5,000*
• CA Withdrawal Limits: CA$10 – CA$3,000
• IN Withdrawal Limits: ₹800 - ₹180,000
• SA Withdrawal Limits: R150 – R35,000
• RoW Withdrawal Limits: €/$10 - $1,900 (€2,300)*
  
  • *Limits may vary by payment method

• *Limits may vary by payment method

All Casino Planet withdrawals are subject to processing. The casino promises to do this as soon as possible. Ensure you submit the correct KYC documents to help speed up the process.

One other thing to point out is that Casino Planet withdrawals are subject to a 2% fee. The online casino will make this clear prior to completing a payment.

Casino Planet boasts over a thousand different casino games. For a new online casino, that is almost unheard. Most tend to start small and expand over time. But Casino Planet collaborates with all of the top providers including NetEnt and Microgaming.

Again, the games lobby is subject to country restrictions. The good news is that Casino Planet allows you to filter by provider. This gives you a clear idea of which games are available in your region from the start.

The Casino Planet games library is also sectioned according to type. The biggest one is dedicated to slot games. These are further broken down into the sections below:

• Jackpots
• Video Slots
• Classic Slots
• Must Fall Jackpots

Popular slot games available at Casino Planet at the time of writing include Red Tiger Gaming’s Reel King Mega and Legacy of Dead by Play’n GO. Players can also opt for classics such as Mystery Joker slot.

The Casino Planet jackpot slots section is probably one of their biggest selling points. There are over 60 titles to choose from. That of course includes the best sellers, Mega Moolah and Mega Fortune. There are many other high paying options too plus the current jackpot is made visible which we thought was a nice touch.

All other casino games at Casino Planet fall under the Casino Games section. Within this category, it’s possible to filter roulette and blackjack games. Speaking of which, there’s a wide array of both low limit and high limit options. Other games include baccarat, casino hold’em as well as several video poker variants.

There is no Casino Planet app to download. Mobile players need simply access the site directly from their device. Being a newcomer, the web-app has been fully optimized for mobile.

In fact, the Casino Planet mobile site is almost an exact replica of the desktop version. There isn’t a live chat button but that’s the same on desktop as we’ll find out later. Clicking on the question mark symbol in the top right corner will provide access to the help section.

The Casino Planet mobile games lobby is also user-friendly. The games filters we mentioned earlier on are available on mobile. As you can probably imagine, being able to narrow down your selection is even handier on smaller screens. Especially when you consider that the 1,000+ games we mentioned earlier on are all available on mobile.

If you visit the Casino Planet games lobby, you’ll notice that there’s a section specifically for live dealer games. Again, this is split into categories for live roulette, live blackjack and other games.

Casino Planet’s live dealer section is powered by Evolution Gaming, NetEnt live and Ezugi. Depending on where you’re playing from, you may not have access to the full live casino lobby.

As for the types of games, again there’s a good mix of VIP live games such as European Roulette VIP. Casino Planet has once again looked to tailor their product to specific markets. Bet on TeenPatti live will go down well with players from India for instance.

As far as live casinos go, this is one of the more varied ones we have come across in a while.

So far, the online casino has been transparent. When it comes to the Casino Planet VIP program, sadly things aren’t as clear. They do have a dedicated page which made us hopeful initially. Here they list the advantages that await all Casino Planet VIPs, as shown below.

• Personal account manager
• Exclusive promotions
• Monthly prize draws
• Birthday gifts
• Holidays
• Fast cashouts
• Tailored customer service

The perks above are attractive but you’re probably left wondering how to become a Casino Planet VIP. That’s where the online casino hasn’t been as transparent as we’d hoped. No information regarding this is provided.

On contacting a Casino Planet customer support agent, we were informed that their VIP program is by invite-only. This isn’t uncommon with online casinos and while it can require patience, the previously mentioned advantages make it all worthwhile.

Casino Planet is clear on their terms, but issues can still crop up. In this next section, we’ll take a look at their customer support system.

Firstly, it’s available across multiple channels and reachable 24/7. One downside is that Casino Planet live chat is only available once you’re registered. In the meantime, it’s still possible to get in touch via email. Keep in mind that you might not get as quick a reply.

The other option is to make use of Casino Planet phone support. The online casino lists several contact numbers, according to region. Plus, there’s an FAQs section which is more detailed than most.

While many new casino sites lack the resources needed for efficient customer service, Casino Planet has gone above and beyond. We’ve listed all of the details below.

• Live Chat: 24/7 Availability
• Email Support: [email protected]
• Phone Support:
  • United Kingdom: 08000294556
  • International: 000 800 0501 585 / 00356 27782826
  • Canada: 16475599656
  • South Africa: 0800988868

• United Kingdom: 08000294556
• International: 000 800 0501 585 / 00356 27782826
• Canada: 16475599656
• South Africa: 0800988868

Feature markets are something we’ve mentioned a few times now in this Casino Planet review. This is because the online casino makes them clear from the get-go. There are different website versions for all of the main regions. A large proportion of these are English language markets too.

Canada is another market we mentioned. Again, Casino Planet Canada players have access to a CA specific website. Everything is geotargeted accordingly, including the payments section. The banking policy is visible in CAD and includes some region-specific options like Interac. UK players on the other hand, have access to PayPal.

We particularly like this online casino's global reach. They haven’t stuck to a couple of countries but have looked to all corners of the Globe. Whether you’re from the United Kingdom, India or South Africa, Casino Planet will offer a tailored service.

They’ve got all the makings of an established brand and yet at the time of writing this Casino Planet review, they’re brand new.

They’re generous with their bonuses and their casino games lobby is varied. All this while remaining transparent throughout. Sure, we’d like to see the Casino Planet live chat available to unregistered players. But we couldn’t fault the feature available once registered.

If you’re looking for a fresh new face that’s tailored specifically to your region, then recommended taking Casino Planet for a spin.