- Checked by Thomas Williams
- Published For
Casino Lab is a dazzling, laboratory-themed online casino.
Scroll down to discover the welcome bonus withdrawal times, support, games, and more with our unbiased Casino Lab review.
Casino Lab Summary
This is a Genesis Global site, sharing ownership with brands like Casino Gods, so we have a right to expect a good level of quality.
1500+ Casino Games
Valuable Welcome Offer
International & UK Support Lines
24/7 Live Chat
Superb Banking Options
Option of Wager and Loss Limits
No VIP Club
Casino Lab Welcome Bonus
Casino Lab’s UK welcome offer lets players choose between two bonuses. The first one is a standard offer, and your second option is a live casino bonus. We outline the details below.
|1st||100% - £100 + 50 FS||Normal|
|18+ FULL T&C'S APPLY. NEW PLAYERS ONLY. £10 MIN DEPOSIT. £5 MAX BET USING BONUS. 40X WAGERING APPLIES. BONUS VALID FOR 14 DAYS. 50 SPINS WILL BE CREDITED INSTANTLY UPON QUALIFYING DEPOSIT. FREE SPINS VALID FOR 72 HOURS FROM CREDIT. MAX FREE SPINS WINNINGS £100. EWALLETS EXCLUDED. - WWW.BEGAMBLEAWARE.ORG|
|1st||100% - £100||Live Casino|
|18+ PROMOTIONAL T&C’S APPLY. NEW PLAYERS ONLY. £10 MIN DEPOSIT. £30 MAX BET USING BONUS. 40X WAGERING APPLIES. BONUS VALID FOR 14 DAYS. SKRILL + NETELLER EXCLUDED. WWW.BEGAMBLEAWARE.ORG|
For the standard welcome bonus, you will receive 50 Free Spins, valid on selected games.
The welcome offer presents good value because of the 50 Free Spins at stake. You can claim them all even with a minimum deposit of £10. Next, we’ll analyze the bonus terms for our final verdict.
- Minimum Deposit: £10
- Wagering Requirements: 40X Bonus
- Free Spins Valid: 72 Hours
- Bonus Cash Valid: 14 Days
- Free Spins Maximum Cashout: £100
- All E-Wallet/Prepaid Card Deposits Invalid
- Maximum Bet: £5 per spin - £0.50 per bet line
- Maximum Bet Other Games: £30
- Game Weighting Applies: Video Slots* – 100%, Classic Slots – 75%, Table Games – 10%, Blackjack Games – 5%
*some slots and other games are excluded from wagering. Refer to Casino Lab’s terms and conditions for a complete, up-to-date list of restricted games.
Casino Lab’s bonus terms are fair across the board. The wagering requirements are up to par with market standards. The same can be said for the remaining set of rules, such as e-wallet restrictions and maximum bet limit. As always, make sure to read through the terms in full before making a deposit.
Ongoing Casino Promotions
Casino Lab features a themed promotions section masked as “concoctions”, “potions” and “test tubes”. The number of ongoing promos isn’t overwhelming, but loyal players can look forward to bonuses in several shapes and sizes.
At the time of writing, we noticed several deposit match offers for regular players, as well as daily prize drops on specific games. We can’t provide you any specific details on these promotions since they’re subject to change.
The casino also has an email newsletter, where you may receive personalized offers in your inbox. In any case, we advise you check on the website’s promotions section for the headline bonuses.
If you find the regular promotions calendar lacking, feel free to browse different UK online casinos who are openly generous to loyal customers.
Is Casino Lab Legit?
As mentioned earlier, Casino Lab is owned by Genesis Global, who are the helm of dozens successful brands like Casino Cruise, Kassu, Gods, Spela, Sloty, and more. As such, there’s no reason to doubt the integrity of the site.
Bolstered by these two licenses, every player should feel 100% safe while playing at Casino Lab. That is because the large number of strict rules that must be followed. They are related to marketing, fair play, protection of player funds and integrity of games.
The site’s dedication to Responsible Gambling doesn’t go unnoticed. You have your go-to links to organizations like GamCare and references to 3rd party tools (Net Nanny, Gamban). On top of that, you’ll find loads of advice on controlling your spending and gaming sessions.
What we especially like are the self-imposed player limits on a daily, weekly or monthly basis, such as:
- Deposit Limit
- Wager Limit
- Loss Limit
- Session Limit
As an addition, you can choose to self-exclude or close your account. With this type of dedication to fair play, Casino Lab outperforms many household names on the UK market.
Payment Methods and Withdrawal Times
|As of 14th April 2020, players from the UK are no longer allowed to make credit card transactions at online casinos.|
There’s loads of payment methods you can choose from, ranging from e-wallets to prepaid cards, mobile payments, bank transfer and debit cards.
Most notably, Casino Lab supports PayPal. In the e-wallets range, you can choose from Skrill, Neteller, MiFinity, Jeton, MuchBetter and ecoPayz as well. Beyond that, Boku, Trustly and debit cards are your remaining options.
The casino outperforms many market leaders here, making it impossible not to have at least one preferred option per UK customer.
Casino Lab Withdrawal Times & Limits
If you haven’t verified your identity yet, your initial withdrawal will take longer. The above withdrawal times are average estimates and should be taken as a general guideline.
Typical for a UK site, Casino Lab follows a closed-loop withdrawal policy. Meaning, the operator will prioritize, whenever possible, to send withdrawals to your deposit method.
Per Transaction Limits:
- Minimum Deposit: £10
- Maximum Deposit: £5000
- Minimum Withdrawal: £10
- Maximum Withdrawal: £5000
In the UK, there are no global transaction limits. Meaning, you can withdraw as much as you want. You are simply limited by the amount per single transaction. As expected, the casino doesn’t charge fees for deposits or withdrawals.
- USD - $
- EUR - €
- ZAR - R
- CAD - $
- GBP - £
- AUD - $
- NZD - $
- MXN - Mex$
- CHF - CHF
- SEK - kr
- NOK - kr
- DKK - kr
- CZK - Kč
- PLN - zł
- CNY - ¥
- BGN - лв.
- HUF - Ft
- RON - lei
- RUB - руб
- PEN - S/.
- KRW - ₩
- HRK - kn
- TRY - ₺
- NGN - ₦
- UAH - ₴
- GEL - ₾
Casino Lab Software & Games
Casino Lab hosts 1500+ games in their library. The site is partnered with market leaders such as NetEnt, Pragmatic Play, Yggdrasil, Play ‘N Go, Quickspin, Big Time Gaming, and more. As such, the casino is right up there with the very best.
The gaming library features useful filters by provider, category and a search function. Each category has its own subcategories, such as Video, Jackpots, Must Fall, Megaways and Classic for slots.
Slots & Jackpots
In the slots department, you can browse usual fan-favourites such as Book of Dead, Starburst and Bonanza. These are what we consider Video Slot classics, but actual “Classic Slots” are also on offer, with titles like Mega Joker, Mystery Joker and Couch Potato.
The latest headlines, Megaways slots, are available in abundance. Gonzo’s Quest Megaways, Divine Fortune Megaways, Great Rhino Megaways and many more are in store.
As expected, the gaming library is constantly refreshed, and new releases arrive on a weekly basis.
As far as jackpot players are concerned, Mega Moolah and Mega Fortune are here as your go-to millionaire makers. They are compounded by the likes of Holmes and the Stolen Stones, Gunslinger Reloaded and Major Millions, to name a few.
For a theoretical best chance of winnings, check out Casino Lab’s Must Fall Jackpots, with jackpots ready to pop at any time of day.
Table & Card Games
Players who enjoy card games and general games of skill can browse through many variants of Blackjack, Roulette, Baccarat and Poker.
We can single out the likes of Casino Hold’em, Vegas Single Deck Blackjack, No Commission Baccarat and Golden Chip Roulette as some unique variants. However, your regular game versions are also available, and there’s no harm in enjoying Blackjack or Poker with a basic ruleset.
You’ll also find a handful of Video Pokers such as Jacks or Better and Deuces Wild. The gaming selection is rounded off with some Scratch Cards themed on various slots.
- Video Poker
- Jackpot Slots
- Scratch Cards
- Live Dealer Blackjack
- Live Dealer Roulette
- Live Dealer Baccarat
- Sic Bo
Casino Lab mobile offers a user-friendly and intuitive experience thanks to its gorgeous, minimalistic interface. The casino works well on smaller and larger screens all the same, with excellent compatibility on all Android and iOS phones and tables.
The pop-in menu to your left will give you access to core functionalities the cashier and customer support, including live chat, as well as bonuses.
The gaming selection lies in the centre. It has all the same filters as on desktop, and most importantly, you will have 1000+ mobile games to sift through.
All in all, Casino Lab delivers an exemplary mobile gaming experience. You can enter the site via web browser. At the time of writing, native apps for iOS and Android are not available.
Exemplary Live Casino
Casino Lab is powered by Evolution Gaming, providing the best live dealer experience on the online market.
You can find lively tables of Roulette, Blackjack, Craps, Baccarat, Poker and Game Shows. Each game type has at least a few distinct variants and betting options. And all tables are enhanced by Evolution’s interactive game presenters, hosts and dealers.
We can single out some of the highlights:
- Game Shows: Blackjack Party, Crazy Time, Football Studio
- Blackjack: Infinite Blackjack, Blackjack Party
- Roulette: Lightning Roulette, Immersive Roulette
- Baccarat: No Commission, Squeeze, Controlled Squeeze
- Poker: Texas Hold’em Ultimate, Three Card Poker
Live Casino Deposit Bonus
- Great choice of games
- Valuable welcome offer
- Impressive customer support
Is there a Casino Lab VIP Club?
To the best of our knowledge, Casino Lab does not have a VIP club. Talking to customer support, they assured us that regular players can benefit from ongoing promotions.
They can be found in the actual “Promotions” section or receive personalized offers by email and SMS. However, a structured reward program is lacking, be it in the form of loyalty points or VIP layers.
This is one are Casino Lab could improve on. For time being, as a bonus player you can take advantage of the valuable welcome offer. We’ll be sure to amend this section if get word that the casino has established a VIP or loyalty program.
Quality Customer Support
Casino Lab delivers professional, efficient customer support through multiple channels.
Your best option is live chat, where you’ll typically get a response in less than a minute. We tested the response times in various times of day, and results were similar across the board.
The support agents are friendly and keen to help. Keep in mind, live chat is available 24/7, but it requires that you have an account, and you must be logged in. Else, you will be talking to the casino’s automated response bot.
On that topic, there is a comprehensive FAQ section you can browse through. It is deeply categorized, and it has a search function to boot. Last but certainly not least, you can pick up the phone and dial the UK support number. There’s also an international line for players outside the UK.
Casino Lab Contact Details:
- Live Chat: 24/7
- Telephone UK: 08007555348
- Telephone INT: 00356 27780065
- Email: [email protected]
- FAQs: Detailed, Searchable
Featured Markets: UK, Canada, South Africa, India
Casino Lab is focused on multiple key markets, and UK is at the forefront.
The casino has superb geotargeting, and you will get a different experience visiting from various locations. The welcome offers are localized according to your currency, such as GBP, EUR ZAR, CAD and INR.
The same goes for geo-friendly payment options which vary per region. The UK have access to PayPal as a standout, whereas – for instance – Canada customers get access to Interac, iDebit and INSTADEBIT.
On top of that, you will find a UK and International phone numbers for a more personal touch regardless of your location.
- United Kingdom
- New Zealand
- Czech Republic
- Bosnia and Herzegovina
Summary: One of The Best Genesis Casinos
In our Casino Lab review, we analyzed everything from the welcome offer to customer support. Our overall impression is excellent, including key factors like bonuses, payment methods and customer support.
You have a top-quality gaming selection, and key options of setting loss and wager limits. At Casino Lab, you can enjoy limitless games, but you can limit your gaming as well. That’s why we feel it’s a top-tier, “customer-first” online casino.
If you’re into bonuses, be sure to take advantage of the first deposit offer. With a minimum deposit, you will gain 300 Free Spins on top of a 100% match.
Discover More Online Casinos
FAQ Casino Lab Review
- What kind of welcome bonus can I claim at Casino Lab?
Casino Lab offers a valuable combination of bonus cash and free spins to newcomers from the UK and several key regions. This bonus is available to first-time depositors. Analyzing the entire offer, we found the wagering requirements and general bonus terms favourable to players.
- Is Casino Lab secure?
Casino Lab is licensed and regulated by the MGA and UKGC, which makes it as secure as possible for players visiting from the UK and wider. These licensing bodies are the strictest regulatory bodies on the market, with a heavy focus on customer protection and fair play.
- How do I contact Casino Lab?
You can get in touch with Casino Lab through live chat, telephone and email. The most efficient way of contacting the casino is live chat. The live chat support agents typically respond in less than a minute. Non-urgent queries can be settled via email, and there is also a detailed FAQ section to look through.
- What are Casino Lab’s withdrawal times?
In general, Casino Lab processes withdrawals within 24 hours. This is excluding factors like identity verification, payment method verification or source of funds for UK customers. Assuming all verifications are out of the way, you can expect super-fast withdrawals, especially though e-wallets.