Casimba Casino Review

They’re the King of Casinos, or so they say. We’re not won over that easily here at Casinocountdown which is why we’ll let this Casimba Casino review be the judge of that. Sure, they’ve been around for a while now, experience is always a good thing; but is this really the best of this best? Decent bonuses, 24/7 support, region-specific payment options, at first glance Casimba seems the real deal. Read on as we take you through all the details.

It’s a jungle out there and Casimba Casino are looking to make their players feel extra welcome. Whether you’re from the UK or other regions like Canada, New Zealand and the rest of the world; there’s a multi-tiered welcome bonus ready to snap up. You’ll have to make a deposit but in return, you’re entitled to bonus money and free spins; the perfect match.

Casimba Casino’s UK players have it slightly different. For starters, there’s less bonus money up for grabs. Then again, perhaps that because they’re entitled to a Casimba Casino no deposit bonus, as we’re about to find out.

Casimba Casino No Deposit Bonus

Sign up to the casino today and expect to receive 20 bonus spins. That’s the current Casimba no deposit bonus but it’s only a thing if you happen to be from the United Kingdom. Other regions will have to stick to the welcome bonuses on their first 3 deposits. The overall package is actually more favourable; swings and roundabouts, right? UK or rest of the world, here’s how things look.

The Casimba Casino welcome package is one of the heftier ones around. This is particularly so for players from the UK. There’s up to £2,000 in bonus money up for grabs plus a tone of bonus spins along the way. In terms of new player bonuses, that’s streets ahead of the simple 100% match deposit bonus we’re so used to seeing. So far so good, but this is where it all boils down to the policy. That’s why we’ve listed the terms below.

Casimba Bonus Terms for New Players

• Maximum winnings for no deposit bonus: £20
• Minimum deposit: €/$/£20
• Winnings from Bonus spins capped at: €/$/£100
• Wagering Requirements: 35 x Deposit + Bonus
• Wagering Requirements FS: 35 x Winnings
• Bonuses must be wagered in: 30 days
• Bonus spins expire after: 10 days
• Game contributions to WR: Slots*, Scratchcards & Keno – 100%, All Other Casino Games – 0%

*Some exceptions apply

We’re used to a €/$/£10 minimum deposit but Casimba has gone with a slightly higher value. Is it a deal-breaker? Far from it, just something to keep in mind if you’re looking to claim the bonus.

That 35x wagering requirement is slightly more of a concern. Note we use ‘slightly’ here because, for the free spins bonus, it’s perfectly acceptable, generous even. As for the match bonuses, ‘35x’ may still seem lower than that ‘60x’ turnover requirement we’ve grown accustomed to at UK online casinos. It’s worth noting that deposit amounts are included too.

Is the Casimba Casino welcome bonus still worth claiming? Let’s just say that new players are in for a wild ride with this one. Just remember to stick to slots, scratchcards and keno. No other casino games count towards completing wagering requirements.

With a welcome bonus like that, you’re almost left wondering what’s next. The good news is that existing players aren’t left out of the picture. Instead, Casimba has taken a pretty unique approach to things. They’re giving returning customers the chance to win a trip of a lifetime. Keeping in line with the theme, this time it’s a Safari in Africa, but they’re known to change things up regularly. What’s the catch? Well, you’ll need to earn enough Casimba Points to be entered into the raffle; 1,000 to be exact. It could take quite a while too considering that you’ll receive 1 point for each £10 deposit. Then again this is a 5 Star Vacation that we’re talking about.

For those who prefer the more standard promotions, Casimba Casino has those too. The only difference is that you won’t find any mention of this on their bonus page. Instead you’ll just have to be patient and have faith in the casino. They’re known to hand out free spins and other exclusive bonuses to their regulars. If you do get tired of waiting though, there’s no harm in asking. That’s what their live chat feature is for and it’s available 24/7 as we’ll find out later on.

Would we like more transparency when it comes to Casimba Casino promotions? Perhaps, but in the meantime, there’s that trip to Africa that needs winning!

Casimba is licensed by not 1, not 2 but 3 separate regulatory bodies, namely the MGA, UKGC and Spelinspektionen. They provide all of the details in their footer section and link out to the respective certificates. Let’s just say that they’ve done their homework on what boxes need to be ticked. We’ll take you through it all.

As for Responsible Gambling, those GAMSTOP and BeGambleAware logos on the online casino’s homepage should already give you an idea of their approach. Clicking on either will redirect to the official websites for each. Then again, Casimba Casino also has a detailed page to fall back on. From understanding if you have a problem, to helping you seek external support, they have it all.

Other information they provide includes a privacy notice, bonus policy and full T&Cs. Transparency is good and all but it’s also mandatory of their casino license. Casimba has looked to go above and beyond though. They have a page dedicated entirely to their game RTP values and it’s extremely thorough. So, ask yourself again, is Casimba Casino safe? Sounds a bit silly now, doesn’t it? Oh, and if you do happen to come unstuck, there’s always their complaints section. They’re open to feedback.

So far, writing this Casimba Casino review has been rather straightforward. They make all the terms clear and accessible. This is why we were so surprised to find that they don’t have a section dedicated to banking; not for unregistered customers, that is. Signing up to the casino will, of course, give you full access to the available deposit and withdrawal methods. For those who still haven’t made their minds up, we’re about to give you the full details.

Firstly, there are all of the regulars including VISA, MasterCard, e-wallets Skrill and NETELLER and even some voucher style options like Paysafecard. Players from Canada will be pleased to see hear that Casimba falls under the Interac casino family. It’s a shame that the same can’t be said for players from the UK. Unfortunately, depositing and withdrawing with PayPal is not a thing at this one. Not that it’s an automatic deal breaker but we’d like to see at least one country-specific payment option thrown into the mix.

Similar to most other online casinos, deposits at Casimba are instant. Withdrawals will always take longer. Firstly, that’s down to KYC but transaction times also vary according to payment methods. Here’s how things look in the table below.

Casimba Withdrawal Times & Limits

• Minimum withdrawal limit: €/£/$20
• Maximum withdrawal limit: N/A
• *subject to 48 hours of processing

As a general rule, e-wallet withdrawals are always the quickest options. At Casimba Casino, that can take several days. Once you factor in that extra 2 day processing period, it could start to seem quite long. Then again, keep in mind that this is the ‘worst-case scenario’. The casino will try their best to be even swifter.

The only other thing to keep in mind is Casimba’s closed-loop policy. This is standard practice at a lot of UK casinos online. Put simply, you’ll need to use the same deposit method on your withdrawals; where possible of course. Again, this is an AML procedure; just something to be aware of.

The thing about jungles is that they’re big, massive rather. That’s perhaps the best description of Casimba’s game lobby. There are over 100 software providers to choose from; courtesy of their game filters we actually counted. There’s also the option to filter by game type with online slots being by far the biggest section. From die-hard classics including Barcrest’s Rainbow Riches and NetEnt’s Starburst to newer titles like Siberian Storm by IGT, Casimba has it all.

We just can’t help wishing that they’d include a jackpot slot section. Don’t get us wrong, they’ve done a good job when it comes to progressives, you’ll just have to do some digging. For what it’s worth, all of the top names including NetEnt’s Mega Fortune and Mega Moolah by Microgaming are on offer at Casimba.

As for table games, there are separate sections for Blackjack and Roulette. That already says a lot about the online casino. Sure, there’s less of a selection than online slots but compared to other casinos, Casimba has a lot to offer for table games fans. And they’re reaching out to both high and low rollers. Take NetEnt’s Single Blackjack; there’s a high stakes option as well as a separate game with standard limits. The handful of Gold Series titles by Microgaming like European Roulette Gold, should also go down well with fans of these games.

Other card games including Pontoon, Punto Banco and Poker are all available to play at Casimba Casino. There are also several Video Poker options on offer as well as a separate Scratch Card section. If there was anything to fault it would have to be the fact that live dealer games have been merged into the virtual casino lobby. Then again, there are always those handy filters to turn back to should navigation ever become an issue.

It’s a jungle of a gambling site and yet the Casimba Casino app is just as functional. Note that it’s a web app that we’re referring to here. Android, iOS, windows or practically any other device, Casimba mobile is ready to play instantly. No download required! As for the final product, let’s just say that the interface speaks for itself. Take those game filters we mentioned earlier on, they’ve been replicated on mobile and they’re even handier here. The selection of casino games is just as good too and that includes the previously mentioned live casino.

Casino mobile casino definitely looks the part, but we did find one thing missing. The live chat button that followed us around on desktop; it seems to have vanished on mobile. That doesn’t mean to say that live chat isn’t available on portable devices. Instead, players must access it from the main menu bar. It’s a little less straightforward but definitely something we can live with.

The casino is big on online slots; we’ve seen this a few times in this review now. That doesn’t mean to say that they can’t be a dab hand at table games too, which brings us to Casimba’s live casino. They have a section dedicated entirely to this; even if it is combined with their virtual lobby. The good news is that it’s powered by two of the top software providers in the industry; specifically, NetEnt Live and Evolution Gaming.

As for the actual selection, they’ve catered for all of the more popular live dealer games. Live roulette, live blackjack and even live baccarat; there’s several variations for each. Plus, some of the less generic options like Evolution’s Dream Catcher and Football Studio have been added in. It isn’t the largest live casino lobby out there but it’s not exactly what we’d call limited either. Perhaps the only real thing missing here are VIP tables or live casino games with higher limits.

For what it’s worth, the entire Casimba live casino section is available on desktop and mobile. More on this later though.

For starters, there is a Casimba VIP Program. It’s featured in the main menu bar which makes figuring that bit out rather simple. As for how it works though, they aren’t giving much away. That’s where we stepped in and did our research. We were able to find that the casino follows a tiered system. There are 4 steps that players must climb, and status is subject to regular reviews. Considering that the top tier is by invite only, that’s even more important. Here’s how things look in the table below.

• Elite Membership – Invite Only

Prove you’re a worthy customer and you’ll reach the top in no time. Judging by the benefits we listed in the table above, it will be more than worth your while. What’s more, if you happen to be a VIP at any of Casimba Casino’s sister sites, your status will be fast-tracked. Just get in touch with customer support.

Becoming a VIP is great and all but that’s only half of the story. Casimba Loyalty points are the other half. Considering that all new players receive 500 points at the time of their first deposit, they’ll start to rack up pretty fast. It only takes playing for real money, just keep in mind that not all games contribute equally. Here’s a list showing the number of points accumulated per game type for every €/£/$10 wagered.

• Slots – 2 points
• Roulette – 0.25 points
• Blackjack – 0.50 points
• Scratchcards – 2 points
• Video Poker – 1 point

Collect enough points and you can redeem back to real money, in batches of 1,000. Each batch converts to €/£/$5. We told you Casimba Casino looks after their players!

So, what’s the perfect addition to a casino that seems to have it all? An equally efficient customer support team of course. That’s the best explanation for Casimba Casino customer support. Firstly, the crew is contactable 24 hours a day. Phone support would perhaps take them to the next level but for the time being, their live chat is just as effective. Expect to get a response in a matter of seconds, minutes at most.

FAQs are also provided but the section is limited and quite frankly, rather confusing. Your only other option is email support, just don’t expect the same response time as live chat. Still though, they’ll make sure they get back to you in due time.

Casimba Customer Support Details

• Phone Support: N/A
• Email Support: [email protected]
• Live Chat: available 24/7
• FAQs: provided but not detailed

Do you know what they say about being a jack of all trades? That’s where Casimba has looked to tailor its product to a select few niche markets. We’ve already got a glimpse of some of these in our casino review. Take the UK for instance; that UKGC license gives things away almost immediately. That and the region-specific landing page. It’s just a shame that they still aren’t PayPal approved.

Luckily, they do have some country-specific payment options available. Like Interac for example, the e-wallet is bound to catch the eye of those Casimba Canada players out there. Speaking of English Language markets, the casino focuses heavily on them. New Zealand is another example with NZD on display as one of the accepted currencies.

It’s also possible to play in some 4 other languages at Casimba Casino.

It doesn’t take reading this Casimba Casino review to know a thing or two about them. The gambling site have built quite a reputation for themselves over the years. As to whether they live up to their promise of being the King of Casinos; we’d say they get pretty darn close. They’re big on transparency but they also look the part; plus, we can’t complain about their bonuses either. Don’t take our word for it though, join Casimba and see for yourselves!