Casilando Casino Review

Casilando likes to start things off big when it comes to their new players. In fact, if it's your first time signing up to the casino site, you'll be pleased to know that they have a perfect welcome package up for grabs. As a new “citizen” of Casilando, you’re entitled to a 300% match bonus up to €/$/300 and that's only for starters. They're also throwing in 90 bonus spins to really get things going! There is a catch of course and you'll need to meet the minimum deposit requirements. Capped at €/$/20 though, they haven't made things too steep. 

For UK Players, the bonus is slightly different. You will receive a 100% bonus up to £100, with 20 extra spins on Book of Dead. Most other terms are the same, with the exception of the minimum deposit being only £20.

If you're from the UK then you may be a bit disappointed as currently there is no Casilando no deposit bonus that you are eligible for. If you are from the rest of the world though, then you're in for a treat. The online casino will award you with 10 sign-up free spins prior to making an initial deposit. That's over and above the previously mentioned welcome package! As new player bonuses go, things don't get much better than this and we have laid it out neatly into a table below.

This may be a generous bonus, but what about the full terms and conditions? Capped at 35 x the bonus amount, they seemed to have followed suit. The good news is that these wagering requirements apply to both the deposit and no deposit bonus. Usually, this tends to be higher for the latter bonus and this is great news for Non-UK players looking to snap up Casilando's no deposit bonus. One thing you will need to keep in mind is that game weighting applies.  The good news is that besides slots which contribute 100% of the bet amount to the reduction of the wagering requirements, bonus players can enjoy table games like Roulette, Blackjack and Baccarat. This is already a step ahead of many others who omit these games completely from bonuses however they will contribute less to wagering requirements. Check out the list below for a detailed breakdown

• Video Slots - 100%
• Table Games - 10%
• Scratch Cards - 100%
• Keno - 100%
• Progressive Jackpot Slots - 0%
• Video Poker - 0%

As shown above, you won't be able to claim the bonus paying jackpot slots or video poker. This tends to be standard practise at online casinos though. Note, deposits made using Skrill or Neteller do not qualify for deposit bonuses at Casilando Casino. This isn’t a term that’s out of the ordinary. It’s become an industry standard. The reason behind this is that players used to abuse the ability to cancel deposits. Also, it’s not possible to verify an e-wallet account.

Freshen up with a bonus or a bunch of bonus spins, even as an existing player! Recurring bonus deals have been a major problem in the past. Casilando, following the examples brought forward by its older counterparts, introduces both standard weekly bonus deals, a loyalty rewards scheme and it sends out newsletters on a regular basis that will keep you informed with new game releases, but also they will keep you informed about current and upcoming bonus offers.

For the time being, Casilando Casino features the Thursday Getaway bonus deal. Similar to the welcome package, this is in the form of both a match bonus and bonus spins - the perfect combination bonus hunters could hope for. It is, however, a 50% deposit bonus making it much less favourable but the fact that it is repeated weekly justifies this slightly. The online casino also has regular tournaments up for grabs with large sums of real money prizes up for grabs. Just to give you an idea, at the time of writing this casino review, the prize pool was set at €3000! Bear in mind, these are subject to change, and we’re not informed promptly to make amendments as they come. Nevertheless, you as a registered player have nothing to worry about. You will be duly informed and in a timely fashion.

The Casino Land, or  Land of Casino, or for short, Casilando, it’s governed, operated by the guidelines outlined by the UK Gambling Commission (License No. 000-038720--319481-008) and the Malta Gaming Authority (License MGA/CL1/1303/2017). In case you have any doubts, the logos in their footer sections actually link to the respective certification. We like this a lot as it shows that they have nothing to hide. 

Casilando is an advocate of responsible gaming and they make this clear from day 1, associated with GambleAware.co.uk and GamCare. Their section dedicated entirely to this is extremely informative and will definitely help players get on the right track. Fair gaming is also a thing at Casilando. It’s part of an online casino family which is strongly in favour of this. It’s fair and reliable, and it’s activities, services and products are in line with the latest regulations and guidelines laid out by the UK Gambling Commission. We would, however, have liked to see some proof of this such as an eCogra seal. Currently, there isn't much mention of the measures they are taking to ensure that games are RNG tested. We feel that this is letting them down quite a bit especially when you keep in mind that a lot of their competitors actually link to the audit certificates as well as RTP charts.

The SSL certificate is provided by GeoTrust, which means your privacy is guaranteed. They also have a privacy policy for players wanting more information on where they stand in terms of personal data. Play in a safe and secure online gaming environment with Casilando Casino!

We liked Casilando's transparency in the previous sections, unfortunately, though this is somewhat lacking when it comes to their banking policy. Firstly, there is no payment page which means that unregistered users aren't going to have access to much information. The only hint they will get is by taking a look at the payment method logos in the footer section. As far as payment options go, the list might come across as limited. All payment methods which are considered standard in the online gaming industry are present, such as credit cards like VISA and MasterCard, e-wallets like Skrill and Neteller, and prepaid cards like Paysafecard. They have also reached out to their target markets. For instance, players from Germany have access to their very own Sofort and GiroPay, whereas players from Sweden, Norway and a few other EU markets can use Trustly. Interac is also a great option for Canadian casino players.

We may have been able to get hold of the actual payment methods, but finding information on the terms proved quite difficult. In fact, we ended up contacting the online casino and we would suggest you do the same to ensure they haven't changed things. In the meantime, we have listed some important points to keep in mind when making transactions:

• Min. Deposit - €/£/$10
• Min. Withdrawal - €/£/$10
• Max Weekly Deposit RoW - €/$25,000
• Max Weekly Deposit UK - No Limits
• Average Withdrawal Time - Up to 3 Days

Casilando faces the difficulties a lot of recently established online casinos do, one of which is the withdrawal policy. It has to make players who withdraw larger amounts wait a bit longer than expected. In fact, all payment methods are subject to 48 hours of processing over and above the withdrawal time above. As a point of reference, some payment methods such as e-wallets will payout quicker than say bank transfers, however, they haven't specific exact times. Nonetheless, we expect to see improvements in this area in the near future.

Literally, the best feature and its biggest competitive advantages is Casilando's game library. It’s tailor-made to make an impression and attract the attention of the players. The casino almost “shamelessly” prides itself in both the range and quality of casino game providers. Despite being such an abundant game collection it is far from overwhelming, in fact, all games are neatly organized. This is primarily down to the smart game filters they have put in place. Players are given the ability to sort the games by their popularity, alphabetically, their category and type, and in our opinion the most important filter, by their respective casino game studio. Bear in mind, the game library keeps on growing. Casilando added Merkur Gaming's portfolio not long ago.

In short, the player is in complete control what games are displayed. Slots expectedly come in at the highest number and players are in for a treat when it comes to the actual quality of games. Whether its Play'n GO's 'Book of Dead' or NetEnt's 'Starburst', you can expect to find all of the classics. The jackpot games section is also amazing, make sure you check it out. They have of course included top paying progressive slot, Mega Moolah by Microgaming.

If you prefer classic table games, then you'll be pleased to know that there is still a good range of options to choose from. We like the fact that they have different variations for all types of players. For instance, high rollers will enjoy playing American roulette whilst casual players can stick to French Roulette which is known for its higher RTP. They also have some card game tables with different stakes ranging from low to high. There really is something for everyone! Video Poker games are, unfortunately, in limited numbers, they are however on the rise.

We salute whoever was in charge of the design, the appearance of the mobile app and the interface of Casilando in general. Both desktop and mobile players get full access to all features, the likes of the convenient, and easy to use navigation filters. Furthermore, Casilando has gone the distance to provide the necessary conditions for an unparalleled gaming experience, regardless of the player’s taste. What we like to say is that all game types are available in high numbers and there’s definitely diversity in terms of versions.

To top it off, it’s an instant-play mobile casino, available to Android, iOS and Windows users. Your pocket can fit an entire portable casino. A casino, that comes with a long range of slot games, including great hits and recently released titles. Moreover, live dealer casino games are also available for mobile play, which might come off as overwhelming, but in fact, it’s become a necessity. Have you ever wondered what people are doing on their phones while they commute, every single day? A good part of them are playing live dealer casino games. You can be one of them too, with a Casilando Casino player account.

Previously, the live casino suite was provided by three different casino providers. Casilando has now decided to put all of its eggs in one basket by sticking to the leading live casino provider Evolution Gaming. This hasn't had an impact on the range of their live dealer games though and you can expect all of the classics. We were also pleased to see tables other than live dealer blackjack, live dealer roulette and live dealer baccarat. For instance, Evolution Gaming’s Live Three Card Poker is made available, and you can also enjoy Ultimate Texas Hold’Em Poker. They also have some of the more versatile options available such as Deal or No Deal.

Now when we take a step back, and get a clearer picture of the Casilando Live Casino, it’s, in fact, one of the best equipped live casinos we’ve seen recently. With the exception of exclusive live dealer casino games, Casilando has basically all of the most popular, and most widely acclaimed live casino games. It’s the complete package.

Every €10 or other currency equivalent wagered brings you loyalty points. Once you accumulate enough of these little, yet valuable points, you can convert them into cash, which you can use to play more or you can withdraw it. Bets placed on different games, earn you a different amount of loyalty points. We have listed them below:

• Slots & Scratch Cards - 2
• Bingo & Poker - 1
• Blackjack - 0.50
• Roulette - 0.25.

With your first deposit, you'll immediately receive 500 loyalty points. Accumulating 1250 points, means you’ve already earned your €5.00 bonus. You’re accumulating these points faster than you think. The main reason behind this is, you get points for wagering, not for depositing the said amount. In other words, all you need to do is play, and Casilando will match your play style and reward you with extra loyalty points, which as you can see, prove to be quite the treat.

Now, there’s no mention of any VIP Program, and if there are any, how does it work? We haven’t got anything against multi-tiered VIP programs, but we do not like when operators hide important details about the loyalty rewards scheme.

You asked for it and they listened! Previously, the live support opening hours were from 10:00 to 02:00; they now offer round the clock support! In a world that never sleeps, this is great news. Part of the reviewing process is a simple test of the response time of the customer support, and a close, almost standardized evaluation of the level of the quality. Casilando’s customer support agents managed to respond in less than a minute and the agent provided us with what asked for, in a timely fashion!

Additionally, you can also get professional assistance at Casilando Casino via email. Phone support is, unfortunately, not available. However, we do think that if you enter the club of the privileged at Casilando, you will be given a phone number which will allow you to reach your personal account manager. One other weak point we feel they could work on is the inclusion of an FAQs section. This would actually also help them in the long run as it would lead to fewer players contacting customer support.

• Live Chat Support: Available 24/7
• Email Support: [email protected]
• Phone Support: N/A

If you're from the UK then you'll be pleased to know that Casilando has fully optimised their interface specifically for you. You may not be entitled to the Casilando no deposit bonus but there are still a lot of perks specifically for you. Primarily, players from here will be able to transact in GBP and all bonuses are tailored accordingly. PayPal would have really sealed the deal for UK users however it is not currently available at the online casino.

Casilando is also open for players from all around the world. Available in English, German, Swedish, Norwegian and Finnish, it sure finds it easy to attract players from these regions. We should mention New Zealand and Canada. Casilando was pretty big in Australia, but following the ban on remote gaming, Casilando had to abandon the Red Continent.

The payment and the language options promise equal opportunities to players from all of the said online gaming markets. This isn’t out of the ordinary, because all of them are considered popular online gaming markets. Additionally, online casino players are allowed to play in several currencies at Casilando Casino, which is also a big advantage. Some smaller online casinos still do not support this. In the long run, playing in your domestic currency proves to be quite efficient.

If you’ve checked through each part of the gambling site with us in this Casilando Casino review, you know it guarantees long and entertaining gaming sessions. It’s up to you now! If you're not from the UK then Casilando will treat you to 10 no deposit bonus spins when you join, but either way there are more rewards to come. Despite being a relatively new online casino, Casilando looks and feels as if it’s been online forever. Join today and start things off on the right foot with their 100% welcome bonus up to €300 + 90 Bonus spins! This is only the start but the ending is looking just as sweet.