Captain Spins Casino Review

by casinocountdown.com™
Players from USA are not allowed in this casino
Last Update August 5, 2020

Here is a list of casinos that do accept players from USA

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    Flag usPlayers from USA Accepted
    Deposit Bonus
    up to 150€
    Flag usPlayers from USA Accepted
    18+. First 4 deposits of £10+. Certain deposit methods excluded. 4 bonuses available once, in chronological order. 40x play through within 14 days. Real money first when playing bonus. Available currencies are GBR, EUR and CAD. Conversion £1 = €1 = C$1. Weightings apply. Further T&Cs apply, www.begambleaware.org
    Details

Powered by White Hat Limited, Captain Spins is a brand-new online casino aimed at competing on the UK market. If you have your doubts, you can rest assured. Despite its respectable ownership, our Captain Spins casino review will look at this site as an individual product.

The modern, flashy website and unique welcome bonus caught our attention. But, there’s much more to be explored at Captain Spins. Join us in going through every important detail, as we single out the good and the bad.

Captain Spins Casino – UK Welcome Offer

Captain Spins casino’s welcome bonus for UK players simple and efficient. As a new player, you can claim up to 520 spins across your first four deposits.

Deposit Bonus
1st Deposit Min. £20 100 Bonus Spins
2nd Deposit Min. £20 120 Bonus Spins
3rd Deposit Min. £20  140 Bonus Spins
4th Deposit Min. £20 160 Bonus Spins

18+. New players only. One welcome package per player. Max bonus bet £5, Min deposit £20 1st deposit: get 100 bonus spins, 2nd Deposit: get 120 bonus spins, 3rd deposit: get 140 bonus spins, 4th deposit: get 160 bonus spins. All spins are on slot game Book of Dead only. Bonus funds must be used within 30 days and bonus spins within 7 days. Max winnings from bonus spins are equivalent to the number of spins awarded. Spins winnings credited as bonus. Bonus funds separate to Cash funds, and are subject to 35x wagering and withdrawal requirements. Full Terms Apply. BeGambleAware.org

520 is a lot of bonus spins, but they are valued at £0.10 each on Play N Go’s Book of Dead.

As such, the overall bonus value amounts up to £52. This means you’re looking at less than a 100% match on your deposit. It’s not the worst offer out there, but as a new online casino we feel Captain Spins could have done better. Nonetheless, the bonus terms will give us the full picture. 

Bonus Terms 

  • Wagering Requirements: 35X Bonus Spins Winnings
  • Maximum Cashout: Equal to Bonus Spins Amount (100 Spins = £100 Max. Cashout)
  • Maximum Bet: £5
  • Bonus Spins Expire: 7 days
  • Bonus Cash Expires: 30 days
  • Eligible Games: Slots, Scratch Cards and Keno (100% Contribution*) – All Other Games (0% Contribution)
    *Some exceptions apply, refer to full bonus t&cs

Captain Spins casino’s welcome bonus is not the most impressive, but the terms and conditions are fair across the board. The wagering requirements are downright average, if not marginally better than some competitors.

More importantly, there’s a big upside in the fact the bonus can be claimed using PayPal. However, Neteller and Skrill are excluded. This fact could have used more clarification on the operator’s part, as we did not find it in the bonus terms.

As always, pay in mind to the max bet rule, otherwise your risk voiding your bonus cash. We should mention, you can withdraw your real money deposit and subsequent winnings at any time. This will come at the cost of forfeiting your bonus cash.

Welcome Bonus for Different Countries

Captain Spins casino’s welcome offer is different for Canada, New Zealand, and other regions outside the UK. Cad and NZ also happen to be some of Captain Spins casino’s main markets.

Accessing the casino from these regions will take you to a geo-targeted welcome bonus page in your local currency.

Here’s how your welcome bonus lines up:

Deposit Bonus

#1

100% up to $300 & 50 FS
#2 100% up to $300 & 60 FS
#3 100% up to $300 & 70 FS
#4 100% up to $300 & 80 FS
18+. T&Cs apply. Please play responsibly. 

Ongoing Casino Promotions

Captain Spins Casino is one of the rare UK casinos that treats regulars better than newcomers. In a way, this makes perfect sense.

There is a good amount of valuable deposit match bonuses you can claim later on, but they are not free-for-all.

Most of them are part of the casino’s loyalty and VIP clubs. We’ll talk about both later in our Captain Spins casino review. 

As far as traditional regular promotions, you can earn some extra cash through tournament participation. Make sure to check up Captain Spins casino’s promotion calendar regularly, as things are prone to change.

Signing up to the casino’s newsletter will give you easy access to new bonuses and tournaments. You will be immediately notified by email or SMS.

Should You Trust Captain Spins Casino?

This is a question we ask of new online casinos, and rightfully so. However, Captain Spins is owned and operated by White Hat Limited. It’s not the most influential company on the market, but they hold over a dozen successful brands.

What’s more, the casino is regulated under a master White Hat Ltd license by the MGA (MGA/B2C/370/2017) and UK Gambling Commission (Ref. No 52894). As far as licensing goes, there are no better indicators of trust.

Captain Spins casino also has a dedicated Responsible Gambling page. It is populated by links to helpful third-party organizations such as BeGambleAware and GamCare.

In this section, you will also find information on the types of gambling limits you can set to control your gaming sessions.  

  • Deposit Limit (Daily, Weekly, Monthly)
  • Game Time Reminders
  • Time-Out
  • Self-Exclusion

Unfortunately, you can’t set wager and loss limits. These two would seal the deal in terms of fair play, but as we’re dealing with a new casino it’s reasonable to give some leeway for improvements.

The casino also lists the RTP of all games on their website.

There are several mentions of eCogra across Captain Spins’ website, referring to their stamp of approval to solidify the site’s game fairness. However, we could not find links to payout certificates. The one instance where eCogra is linked to is under the complaints section in the general T&Cs.

Diverse Payment Options (PayPal Accepted)

UK customers have heaps of trusted payment options at Captain Spins casino. They range from pay by phone bill, to prepaid card, debit cards and e-wallets.

PayPal, Neteller, and Skrill and even EntroPay will be your e-wallet options. Whereas, paysafecard is available as a prepaid voucher. In terms of debit cards, VISA, Maestro and MasterCard will be at your disposal, alongside Bank Transfer and the newly-added Apple Pay.

We also like the fact Boku is available as a pay by phone bill option.

Just below, we’ll give you an overview of average withdrawal time per payment method:

Captain Spins Casino Withdrawal Times
Payment Method Withdrawal Time
visa logoDebit Cards 3-7 Business Days
bank transfer logoBank Transfer 3-7 Business Days
neteller logoNeteller 48 Hours
skrill logoSkrill 48 Hours
paypal logoPayPal 48 Hours

Besides the UK-friendly options we mentioned above, players from other countries have access to specific banking methods. For instance, Canada players can take advantage of local favourites in the likes of Interac, Interac E-Transfer and iDeal.

Withdrawals – Things to Know:

  • Verification Checks: Your withdrawal period can be prolonged if you haven’t verified your identity. Consult customer support for details.
  • Payment Method Verification: As a security measure, the casino may ask that you send payment method verification documents.
  • Proof of Income Checks: For frequent depositors, proof of income is a requirement as per UKGC regulations.
  • Closed-Loop Policy: As a UK casino standard, Captain Spins casino will aim to process your payouts to your initial deposit method.

Transaction Limits

  • Minimum Deposit: £10
  • Maximum Deposit: N/A
  • Minimum Withdrawal: £10
  • Maximum Withdrawal: £5000 (per week)

As far as transaction limits go, they are fairly standard. High-rollers may find them a bit restrictive, but VIP players get increased withdrawal limits.

Though, the extension of payout limits is not exclusive for VIP players. Any player can make a request for limit increase. The casino reviews this on a per-customer basis.

Deposit Options

  • Apple Pay Apple Pay
  • Bank Transfer Bank Transfer
  • Boku Boku
  • Entropay Entropay
  • EPS EPS
  • INSTADEBIT INSTADEBIT
  • Interac Interac
  • Maestro Maestro
  • MasterCard MasterCard
  • Neteller Neteller
  • Paypal Paypal
  • Paysafecard Paysafecard
  • Skrill - Moneybookers Skrill - Moneybookers
  • Trustly Trustly
  • Visa Visa

Withdrawal Options

  • Bank Transfer Bank Transfer
  • Neteller Neteller
  • Paypal Paypal
  • Skrill - Moneybookers Skrill - Moneybookers
  • Visa Visa

Accepted Currencies

  • CAD - $
  • EUR - €
  • GBP - £
  • NZD - $
  • USD - $

60+ Casino Game Providers

Captain Spins casino’s gaming library is full of quantity and quality. As illustrated above, dozens of software companies are in charge of the gaming selection. Many of them are industry bar-setters, such as NetEnt, Play N Go, Big Time Gaming and Microgaming.

This means you can discover 1500+ well-paying titles of all shapes and sizes. We go into more detail as you read on.

Video Slots

Video slots are too many to count. The usual fan-favourites such as Book of Dead, Starburst and Immortal Romance are just a few examples of what’s in store.

Megaways slots are the talk of the town as of late, and Captain Spins casino have made sure to include their fair share. Pirates Kingdom Megaways, Genie Jackpot Megaways and Raging Rhino Megaways are a few highlights.

In addition, you will find 40+ Progressive Jackpot slots at your disposal, such as:

  • Mega Moolah
  • Mega Fortune
  • Fishin’ Frenzy: Jackpot King
  • Wonder of Ages

Table Games

The table game variety is decent overall. As far as regular table games go, you’ll find a handful of variants of Poker, Blackjack and Roulette.

Baccarat is only available in the live casino, which is overall much better in terms of quality and variety. We review Captain Spins’ live casino further down in this page.

Video Poker & Other Games

If you like video poker, then you’ll likely be disappointed as only All Aces Poker and Jacks or Better are on offer.

Casual players can seek comfort in some scratch card titles, rounding off Captain Spins casino’s gaming selection.

Casino Games

  • Baccarat
  • Bingo
  • Blackjack
  • Caribbean Stud Poker
  • Live Dealer Baccarat
  • Live Dealer Blackjack
  • Live Dealer Roulette
  • Lottery
  • Poker
  • Progressive Slots
  • Roulette
  • Scratch Cards
  • Sic Bo
  • Slots
  • Table Games
  • Video Poker

Mobile Games

From a casino launched in 2020, we expected a functional, well-designed mobile site. And that is exactly what we got from Captain Spins on mobile. If you prefer downloading native apps, we know that one for iPhone and iPads is in the works.

For the time being, you can instant play using your mobile web browser. We found performance satisfactory across the board. The games we played didn’t give us any trouble as far as lag and stuttering is concerned.

The gaming library is also mirrored. Meaning, you can narrow down your choices by using the search bar on mobile.

An easy path to customer support is also provided by Captain Spins casino. You’ll be able to access the live chat button for quick support while playing on your smartphone.

Live Casino powered by Evolution and NetEnt

As live casinos are becoming a preferred method of gaming, Captain Spins casino have made sure to include a diverse, quality portfolio. The site’s live dealer section is filled with Evolution and NetEnt’s finest.

For the ultimate entertainment, we suggest you try out Game Shows such as:

  • Crazy Time
  • Mega Ball 100X
  • Dream Catcher
  • Football Studio
  • Deal or no Deal

Besides, you’ll be able to browse through a number of classic tables and their unique variants.

  • Ultimate Texas Hold’em
  • Dragon Tiger Live
  • Auto Roulette
  • VIP Roulette
  • Common Draw Blackjack
  • High Limit Blackjack
  • Live Baccarat

The only notable absence is Blackjack Party, as the preferred low-limit Blackjack table for live gaming enthusiasts. Other than that, we have nothing but praise for Captain Spins’ live casino.

VIP Club – Limited to 20 Members

Captain Spins Casino’s Elite Black VIP club is as exclusive as it gets. There can be no more than 20 VIP members at any given time. As you may have guessed, this club is invite-only.

Considering this club’s strict exclusivity, the benefits are far better than competitors’ VIP programs. If you happen to be one of the few to join, here’s a glimpse of what awaits:

  • £1,000 Wager-Free Cash upon achieving Elite Black VIP Status
  • 3X 100% Deposit Matches per Week
  • 15% Weekly Cashback
  • Faster Withdrawals
  • Higher Withdrawal Limits
  • Exclusive VIP Promotions
  • Cash Drops
  • Dedicated VIP Support Line
  • Exclusive VIP Host
  • Paid-For Events and Diners
  • Various Gifts

Loyalty System – Cashback and Bonuses

New players get instant access to Captain Spins casino’s loyalty program.

Your initial rank will be “New Recruit”, which is symbolic as it bears no benefits.

  • How to Progress to New Rank: Maintain Existing Rank for 6 Months and Meet Monthly Wagering Criteria

All details are outlined below.

Rank

*Min. Wagering Requirement

Benefits

Amateur Status

£2,250

  • £10 Monthly Bonus**
  • 2.5% Weekly Cashback

Pro Status

£15,000

  • Same Cashback
  • £25 Monthly Bonus

Extreme Status

£75,000

  • Same Cashback
  • £50 Monthly Bonus

Legend Status

£150,000

  • Same Cashback
  • £100 Monthly Bonus
  • Special Occasion Gifts
  • Yearly £1000 Paid Dinner

*Monthly requirement of total funds that need to be wagered to maintain or move up a rank.
**All monthly bonuses subject to Captain Spins casino T&Cs and wagering requirements.

By playing, you will also earn loyalty points. These loyalty points can be later exchanged for bonus cash, subject to wagering requirements. More details are available on the casino’s website.

Captain Spins Casino Support – 24/7 Live Chat

The casino will stay on top of your needs 24/7 – 365 days of the year. If you ever need help with any casino-related matter, you are encouraged to contact support through live chat. You don’t need an account to access this function, which is a small plus in our books.

The support agents tend to respond in under a minute. We tested this in various hours of the day, and the results were mostly the same. What’s more, the agents are friendly, and will do their best to resolve your query in no time.

Complex matters may need email support, for the relevant department to analyze your query in more detail. Though, for quick questions about bonuses, payments, and similar, you won’t find any issues with live chat.

Some players may be disappointed by the lack of telephone support at Captain Spins casino. At least at the moment of writing. We’re not sure about plans of adding a line in the future. For the time being, the fact live chat is open any time of day should be more than enough.

There is a small FAQ section to browse through. However, it could definitely use some work to expand a wider range of common player queries.

Captain Spins Casino Contact Details

  • Live Chat: Open 24/7
  • Email: [email protected]
  • Telephone: N/A
  • FAQ Section: Brief, Non-Searchable

The UK is Prime Market, Canada and NZ follow

The UK focus at Captain Spins casino is obvious. If you are playing from this region, you’ll get a custom-tailored welcome bonus. On top of that, the British pound is fully supported for deposits and withdrawals.

As a baseline, the UK Gambling Commission license is there to make sure you’re playing in a safe, protected environment. To seal the deal, you’ll also have access to PayPal and Boku.

Captain Spins casino is also catering to markets such as New Zealand and Canada. This is made obvious by the fact CAD and NZD are accepted as official currencies. What’s more, as previously mentioned in our bonus section, players from this region get a geo-targeted bonus offer.

Available Languages

  • Dutch
  • English
  • Finnish
  • French
  • Norweigan
  • Spanish
  • Swedish

Excluded Countries

  • Afganistan
  • Albania
  • Algeria
  • American Samoa
  • Angola
  • Australia
  • Bahamas
  • Belgium
  • Bolivia
  • Botswana
  • Bulgaria
  • Cambodia
  • Cuba
  • Denmark
  • Ecuador
  • Equatorial Guinea
  • Estonia
  • Ethiopia
  • France
  • Ghana
  • Guam
  • Guyana
  • Hungary
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Kenya
  • Lao People's Democratic Republic
  • Latvia
  • Lithuania
  • Martinique
  • Myanmar
  • Netherlands
  • Nigeria
  • North korea
  • Northern Mariana Islands
  • Pakistan
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Poland
  • Portugal
  • Reunion
  • Romania
  • Russia
  • Samoa
  • Sao Tome and Principe
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sri Lanka
  • Sudan
  • Sweden
  • Switzerland
  • Syrian arab republic
  • Tanzania, United Republic of
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Uganda
  • United States Minor Outlying Islands
  • USA
  • Vanuatu
  • Vietnam
  • Virgin Islands, U.S.
  • Yemen
  • Zimbabwe

Captain Spins Review: Plenty in Store for UK Players

Throughout our Captain Spins casino review, we were impressed by the operator’s efforts to match top competitors. The welcome bonus isn’t the best, but then again regulars will have much more to look forward to. The loyalty system and VIP club are some of the best we’ve seen. To top it off, access to e-wallets such as PayPal and 24/7 live chat seal the deal for us.

Pros

  • 60+ Gaming Suppliers
  • Impressive VIP Club
  • Multi-Tiered Loyalty Program
  • UK-Friendly Payment Methods

Cons

  • Welcome Offer Could Be Improved
  • No Telephone Support

FAQs

What kind of welcome bonus can I claim at Captain Spins casino?

Captain Spins casino offers 520 bonus spins to new UK players. This bonus is scattered across your first four deposits at the casino. We list more details in our bonus section above. Players from other countries such as Canada and NZ get a different type of welcome bonus. It consists of bonus cash and bonus spins.

What are my deposit and withdrawal options at Captain Spins casino?

Captain Spins offers a mixture of e-wallet, prepaid card, mobile payment and debit card options for deposits and withdrawals. For a list outlining all payment methods, including average withdrawal times, refer to our payment method section.

Is there a Captain Spins casino Android or iOS app?

For the time being, there are no native apps for Android and iOS users. You can instead access the casino directly through your web browser. You can find more details about Captain Spins’ mobile experience further up in our review.

What are Captain Spins casino sister sites?

Captain Spins has over a dozen sister sites, all owned and operated by White Hat Limited. Out of those licensed by the UK Gambling Commission, we can single out prominent brands such as Casimba, Dream Vegas, Jonny Jackpot and 21 Casino.

Summary Table

Captain Spins Casino Review Overview
Captain Spins Casino AVG
Rating: 4.2 3.9
Number of Bonuses: 1 1.2
Number of Withdrawal Options: 5 7.7
Number of Deposit Options: 15 13.8
Number of Currencies: 5 6.0
Number of Languages: 7 4.8
Number of Casino Games: 16 11.1
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 74 99.6
Licence Score: 5 3.2
Number of Software Providers: 39 10.3
Popular Slots Covered: 60.5 % 34.1 %

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