Bet-at-home Casino Review: Old-Time Favourite

Unfortunately, at present, there is no offer in place for UK players. We would suggest checking out some other   UK welcome bonuses available on our website. 

This puts this casino at a significant disadvantage compared to the competition, who offer new players something to help convince them to register. 

If Bet-at-home decide to offer a welcome bonus for the UK market again, we will update our review as soon as possible to reflect these changes.

Bet-at-home kicks things off well when it comes to new players. However, existing players may feel let down at first. Their promotions section gives off a good impression, as it is jam-packed with offers. But, most of these bonuses are for sportsbook players.

Still, we know for a fact that this casino tends to award individual players with tailor-made offers, depending on their gaming preferences.

We’ve seen other casino sites use this approach, and we like it because it adds a more personal touch. With that said, we feel players shouldn’t rely on inside information for potential existing bonuses. Extra transparency on Bet-at-home’s side would surely help entice more newcomers.

They also have a casino loyal offer, but we will look into this later on in the review.

Online casinos can always raise a few doubts when it comes to safety and security. Still, considering Bet-at-home casino’s track record, we tend to feel less unnerved.

Simply put, if they were doing something wrong, they would’ve been caught by now. In case you still have your doubts, we’ll take you through all the casino’s security measures in place.

For starters, Bet-at-home has two reputable licenses; Malta Gambling Authority, as well as one by the UK Gambling Commission (Ref. No. 39091). The latter license is one of the most secure out there due to the sheer number of requirements casinos must abide by.

The operator has also ensured the protection of personal data by through their state-of-the-art SSL encryption software. Moreover, they have an extremely detailed privacy policy which you can easily access.  

Their responsible gambling section is just as impressive and they have even included links to country-specific organizations such as GamCare and Gamblers Anonymous.

Bet-at-home also details how you can control your gaming sessions. This can be accomplished through setting personal limits on deposits, losses and wagering limits.

Bet-at-home has set itself apart from a lot of other casino sites by even including a section dedicated to RTP values. This is something you don’t see very often and it shows that they have nothing to hide.

Furthermore, the independent auditing authority eCOGRA logo in their footer section is further proof that their games are proven fair with proper RNG. They have even included a link to their certification which again isn’t something most casino sites include.

As Bet-at-home casino targets a number of different countries, it comes as no surprise that they have a good range of payment options.

Whether you prefer to use credit/debit cards, e-wallets, prepaid cards or even bank transfer, the casino has you covered.

Visa, Mastercard and e-wallet giants Neteller and Skrill are typical inclusions. Paysafecard is also an option as a convenient prepaid voucher. Its only downfall is that it has a lower max. withdrawal limit than some of the others.

To top it all off, PayPal is also accepted in specific countries.

We like the fact that Bet-at-home has made their payment terms extremely transparent. In fact, they make it clear that most deposits are instant and free of charge. Whereas, bank transfer deposits can take up to 3 days to process.

Minimum deposits and withdrawals are set at €/£10 with the exception of Visa and Mastercard (min. withdrawal - €100/ £75). Processing fees for withdrawals are mostly waived with a few exceptions. For instance, when bank transfers or transactions using Trustly exceed 3 withdrawals per month, Bet-at-home will charge you a fee of €5 for each additional transaction.

Not all deposit methods are available for withdrawals. Moreover, maximum withdrawal limits vary according to payment method but we have made everything clear in the table below:

Although the casino site gives a lot of information, one thing they have left out is withdrawal times. They do state that all transactions are subject to processing which means that no method is truly instant. Some will still be faster than others and we have come up with the below list to give you a general idea of how this works:

• E-wallets - Up to 1 day
• Credit/Debit Cards - 3 to 5 days
• Bank Transfers - 3 to 7 days

Although Bet-at-home’s site gives a lot of information, one thing they have left out is withdrawal times. They do state that all withdrawals are subject to processing which means that no method is truly instant.

In general, e-wallets are the fastest payout methods, and our list below should give you a general overview.

• E-wallets - Up to 1 day
• Credit*/ Debit Cards - 3 to 5 days
• Bank Transfers - 3 to 7 days

*Not applicable for UK players.

A quick glance at Bet-at-home casino’s game library and two things will become immediately apparent. Firstly and most importantly the overall design is extremely functional.

Games are sectioned according to type and within each of these categories, the choice can be further narrowed down thanks the site’s advanced filters. The casino’s gaming filters are impressive.

The casino’s games can be categorized by theme, bonus features, novelty, popularity, alphabetically, and there is also a favourites section. They even have a ‘feeling lucky’ button for players who can’t make their mind up.

The second thing that crossed our eyes is that slots are highly abundant.

You can expect NetEnt favourites such as Gonzo's Quest, Blood Suckers and Starburst. Still, those are only the highlights, as many more classics and new titles are there to be explored.

Progressive slot fans will be just as pleased. Bet-at-home has a good choice of jackpot games including the high paying Mega Fortune.

Although slots are dominant, there is still a decent number of table game variations of the most popular games to choose from.

Roulette fans will be pleased to see that the inclusion of French, European and American Roulette. Blackjack players are also covered with 5 different options to choose from. One thing we would have liked to see is a choice of games with various stakes to suit different players.

A number of different poker games form part of Bet-at-home’s table game section too. Furthermore, they have a small section dedicated to video poker. We were impressed to see this considering that the site has a separate poker page.

As if this wasn’t enough, Bet-at-home also has a separate Vegas section powered by Microgaming. Slots fans will once again be left dazzled especially if they are into progressive jackpots. In fact, the library boasts the biggest jackpot out there, Mega Moolah.

Table game fans will be just as pleased to see a good selection of Microgaming’s Gold Series. This may not be the biggest game selection but it is definitely mighty.

A dedicated mobile app page is always a good sign for smartphone players. Thanks to its HTML5 interface, the site is fully accessible across all major devices and can be played instantly.

Not all Bet-at-home casino games are available on mobile and what's more, there are no filters. In fact, navigation is not as easy on mobile and there isn’t even a section dedicated to jackpot slots. Some are available but you’ll have to scroll through a long list of slots to find them. They have also done away with the Vegas page which has further narrowed things down.

Before you start to get disappointed though, Bet-at-home has actually put its efforts into developing a native app. They actually have two mobile apps, one for their sportsbook and a separate casino app.

Games here are neatly sectioned and it is much easier to move around in the library. The app is free to download and available on both iOS and Android. We have come up with a list of steps to help you get set up:

1. Ensure that you have an iOS device that is fully up to date with the latest software.
2. Access the App Store from your iOS device.
3. Search for ‘bet-at-home.com Casino’’.
4. Click on ‘Get’.
5. Even though the App is free, you will be asked to enter your credentials.
6. Once the download is complete a thumbnail should appear on your mobile device.
7. Simply click on the thumbnail, log in and start playing.

Android users can’t download from Google Play. Instead, when you access the casino website from your device and head to the app section. Once you click on the android app button, the download will begin. Once complete a thumbnail will appear on your screen and you’ll be able to use the app.

Having been dazzled by the virtual casino section, we were expecting big things when it came to the live dealer section. With a good selection from NetEnt and Evolution Gaming, there is nothing but quality all around.

High Rollers will be happy to see that there are a number of higher stake tables including VIP Live Roulette and Blackjack.

Low-risk players are also covered with titles such as Mini-Baccarat.

The live lobby is easily navigable thanks to handy filters. With more players looking for a more realistic casino experience from the comfort of their home, Bet-at-home has really lived up to their name with their live dealer section.

As we saw in the bonus for existing players section, Bet-at-home likes to keep things secret. The same goes for their VIP section; you won’t find any details on their website.

This doesn’t mean that they aren’t treating their most loyal customers differently though. We know for a fact that the casino site likes to study each player and tailor bonuses accordingly. This is already a good sign that they are ready to offer a personalized service to all of their players.

One thing they are doing for their loyal customers is the Bet-at-home Casino Loyal promotion.

All casino and Vegas players will receive 25% of all their stakes as bonus money. The bonus will be credited each month on the first day and players will need to roll over the amount 20 times within 28 days.

Once again game weighting applies and the bonus is not available on live casino games. This said it is still a great offer for loyal customers who play each month. Although they don’t give much away, we were pleased to see that they make this offer fully transparent.

With so many years to their name, we were sure that Bet-at-home would cover its players with an efficient customer support system in place. They are reachable 24 hours a day, 7 days a week and have made of their contact information fully visible.

Their live chat is extremely efficient and you can expect to be put in touch with a human within a few minutes. The agents are quick to respond, friendly and knowledgeable.

For less urgent queries they also provide an email address which they promise to get back to you on within 24 hours.

You’ll also have access to phone support which is something you won’t always see at online casinos. So that’s a huge plus for Bet-at-home in our books.

To top it all off, their FAQs section is pretty informative too and we would, in fact, suggest that you turn to this for more general queries. We have provided all of their contact details below:

• Phone Support: +356-2010 2577
• Email Support: [email protected] / via online form
• Live Chat Support: Available 24/7

The fact that Bet-at-home has its own UK specific site and UKGC license, should be enough proof that this is one of their main target markets.

The casino site also accepts payments in GBP and is fully optimized for English speaking countries.

Irish players will also enjoy playing at the casino site and will be able to use Euro. Currently, PayPal is not available to these markets but we wouldn’t be surprised if this was something they were working on, especially since it is already part of their payment portfolio.

The fact that the site is available in various languages as well as all the currencies it accepts show that they are also targeting the international market. Still, it’s clear as day that UK players are in Bet-at-home’s crosshair.

As the name implies, this casino site is all about bridging the gap between brick and mortar casinos and the virtual world. As we have seen in this Bet-at-home casino review, they are doing all they can to give you the ultimate casino experience from the comfort of your home. 

An excellent welcome bonus offer, tailor-made reload bonuses, a wide breadth of NetEnt games, all backed by a highly competent customer support system. This is just a glimpse of what you can expect at Bet-at-home.

If you’re not fond of slots, you’ll definitely enjoy the live casino powered by Evolution Gaming. The only remark is that maybe Bet-at-home could expand the virtual game collection a bit. Besides this, we are satisfied with the overall product and service.