- Checked byKay Jones
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Agent Spinner Casino has been around since 2017, and with a recent management change, things were looking up for them. The casino had a nice selection of casino games. Regulars could look towards a VIP program, and there was a decent sign-up bonus on offer.
However, as of February 2021, Agent Spinner is out of business. We suggest looking at alternative online casinos in the UK and have your pick from the top brands on the market.
As of this point onward, anything you read our Agent Spinner Casino review below is outdated.
Agent Spinner Casino Summary
I’ve been working at CasinoCountdown.com for a few years now. After graduating from university where I studied business at the University of Bristol, I then moved into the online casino sector and I’ve been involved in it ever since, originally as a content writer.
These days, I'm the site’s Editor-in-Chief which allows me to be involved across many different tasks, including helping others to develop their skills. I spend my days sharing my knowledge with my team of experts and ensuring that our reviews are of the highest quality.
- Favourable Bonus Terms
- Unique Theme and User-Friendly Interface
- Experienced Management
- Game Fairness Approved By Independent Agencies
- Plenty of Game Providers
- Extensive VIP club
- Decent Welcome Bonus
- Charges Transactional Fees
- No Phone Support
- Live Chat Not Open 24/7
- Low Monthly Withdrawal Limit
Agent Spinner Welcome Bonus
The new customer sign-up bonus at Agent Spinner is rather simple. Depending on the country you’re coming from, you’ll be able to get a 100% deposit match bonus worth up to £/$100. However, you'll need to opt-in within the cashier to pick up the offer.
UK Welcome Bonus Offer
Players from the UK are welcomed with a humble £100 first deposit match. But considering UK market-average values, this offer is right in line with the industry-standards.
Sign-up Bonus for Other Regions
While we expected a much larger welcome bonus for regions outside the UK, it is not the case with Agent Spinner. Players from Canada and New Zealand will receive the same amount, which presents a below-average value compared to competitors.
- Wagering Requirements: 35x bonus amount
- Min Deposit: £/€/$20
- Expiry Date: 21 Days
- Maximum Bet Limit: £/€/$4
- Skrill and Neteller Max Bet Limit (UK only): £2.5
- Game Contributions: Slots (100%), NetEnt Slots (50%), Magic Spinner (10%), Video Poker, Roulette, Quick Play, Hi-Lo, Baccarat & 3 Card Poker (0%)*
*Please refer to the Bonus T&Cs for the full list of wagering restrictions and excluded games.
The bonus terms and wagering requirements for all countries are identically the same. The bonus terms are favourable, considering that you’ll need to wager the bonus amount only 35x, which is below the industry standard of 40x frequently seen at many UK casino sites. Moreover, the max bet limit just below the industry average of £/€/$5.
We’re also happy to see that all e-wallets are eligible for claiming the welcome offer. However, players from the UK should consider that Skrill and Neteller come with a reduced max bet limit.
While wagering, your real money will be used first. If you want to withdraw your real deposit + winnings, you will lose your bonus + bonus winnings.
*Please refer to the Bonus Policy at Agent Spinner Casino for a full list of sister sites.
Promotions for Existing Customers
Once you lose that new player status at Agent Spinner, you’ll be eligible for a good amount of promotions in the form of free spins and bonus cash.
Additionally, Agent Spinner has a free-entry VIP program, where players will be eligible to gain many additional benefits as they level up their loyalty status.
Keep in mind that all bonuses have terms and conditions, and we recommend you check out the casino bonus T&Cs for more details.
The best way to see what promotions are currently running is to check the casino’s Promotions tab. You can also subscribe to their newsletter in order to stay up to date on their latest offerings.
Is Agent Spinner Casino Legit?
Agent Spinner is operated by Aspire Global Limited, a company behind other successful casino brands such as CasinoLuck and Jackie Jackpot.
The casino site is licensed and regulated by the MGA (MGA/CRP/148/2007) and UKGC (Ref. No. 39483), regarded as the industry's most trustworthy regulators. This means that Agent Spinner Casino is well-grounded and surrounded with strong regulation.
All players' personal information and banking details are protected through 128-bit Secure Socket Layer (SSL) encryption technology.
Last but not least, we noticed that Agent Spinner bears an iTech Labs seal of approval. This means that the Random Number Generator (RNG) has passed all relevant tests.
On the footer of the site, there are pointers to gambling assistance organizations such as GamCare and Gamblers Anonymous. While the responsible gaming section bears all the usual details and advice on gambling. This section also features a self-assessment test.
Every important tool is at your disposal on the casino site, such as:
- Account Closure
- Deposit Limits
- Wager Limits
- Cool Off Period
- Reality Check
- Session Limits
Agent Spinner goes above the competition with the inclusion of loss and wager limits, as these tools are not regularly featured at online casinos. These limits will allow you complete control over your spending.
Agent Spinner Casino Payment Methods & Withdrawal Policy
Agent Spinner provides players with some of the safest payment methods in the industry. Players can choose from credit cards, e-wallets, prepaid cards, including bank transfers.
Some payment methods will benefit players from specific regions. Costumers from the UK will have access to PayPal and other common options such as Skrill and Neteller.
While players coming from Canada will be able to make deposits using Interac, while withdrawals will not be available using this payment method. NZ players, on the other hand, will have access to options like Paysafecard and ecoPayz.
Players can also select from several available currencies such as GBP/CAD/NZD/EUR, along with plenty of others.
Agent Spinner Withdrawal Times
*Withdrawal time may be prolonged due to verification procedures, which can take up to 2 business days (Mon-Fri).
One major downside to the banking policy is that Agent Spinner charges transactional fees, with a 2.5% deposit fee and a £/€/$1 withdrawal fee.
Global Transaction Limits
- Min Deposit: £/€/$10
- Max Deposit: £/€/$1,000
- Min Withdrawal: £/€/$10
- Max Withdrawal: €/$7,000 per month (doesn’t apply to UK players)
We don’t like the low max withdrawal limit for players outside of the UK, as they must settle with €/$7,000 per month. We ultimately see this as a great disadvantage for high-rollers, especially.
- Skrill - Moneybookers
- Skrill - Moneybookers
- USD - $
- EUR - €
Agent Spinner Casino Games - More than 800 Titles
The casino lobby at Agent Spinner is powered by the best names in the industry. Some of the brands you’ll come across are NetEnt, Microgaming, Play’n GO, including Aspire-Global, the in-house game provider.
We must remark that game availability varies by region. We noticed that players from NZ would see a slightly larger game selection that players in the UK.
The gaming library at Agent Spinner gives strong hints that an advanced filtering system is not present, as games are divided by categories, and the search bar lets you search games by name and provider only.
However, we liked that new players can use the demo mode when trying out new titles, as this is a great way for the player to get to know the rules and functions before they actually wager any real money.
Slots & Jackpots
Agent Spinner features lots of top-performing titles like Book of Dead, Starburst, Gonzo’s Quest and brilliant hits like Immortal Romance II, to name a few.
Players that enjoy the Megaways mechanic can expect over 20 Megaways titles like Divine Fortune, Aztec Gold and The Curse of The Werewolf, among others.
The jackpot selection is decent. We strongly recommend checking out NetEnt’s Divine Fortune as your go-to title, alongside BGT’s Bonanza. Other popular titles, such as the Mega Moolah jackpot slot series, were not featured anywhere on the page.
Considering the fact that there is a New Games tab at the site, we expect a constantly refreshed selection of games at Agent Spinner.
Table game lovers at Agent Spinner can expect a humble table game offering, with several roulette, baccarat, blackjack and video poker titles.
All of Roulette's popular language variants are available such as European Roulette and American Roulette, alongside other variants such as Turbo Roulette and Sapphire Roulette.
Blackjack fans will be happy to see Vegas Single Deck Blackjack as one of the highest paying blackjack titles, alongside other types like Classic Blackjack and Multi-hand Blackjack, are also available.
However, there only a few video poker variants such as Deuces Wild, Jacks or Better, Joker Poker, while classic poker tables are not available
- Video Poker
Agent Spinner Mobile Casino
Agent Spinner’s mobile casino is a simplified version of the desktop site. All important options are within reach in terms of payments, account settings and customer support.
The mobile live chat button is just as effective and readily accessible, no matter where you are on the casino site.
All casino games are available, including live casino games. What’s more, the games are efficiently divided into categories, and players can easily find their way to their favourite titles.
While some players may see the lack of native apps as a downside, we didn’t experience any performance issues whatsoever while using the web app.
Agent Spinner Live Casino Platform
Evolution and Microgaming power agent Spinner’s live lobby. Both providers are doing a great job in meeting all live casino game fans' criteria in terms of quality, betting options and presenting.
Roulette players can find plenty of exciting Roulette titles such as Immersive Roulette, Speed Roulette or even Real Auto Roulette by Microgaming.
Players that are into fast-paced blackjack games will surely enjoy games like Blackjack Party, Infinite Blackjack and Free Bet Blackjack.
Baccarat is available in the following variants: Super Sic Bo, Speed, Dragon Tiger, No Commission, Squeeze and Speed Baccarat.
As live game shows offer stands, all of the fan-favourite are available, including Crazy Time, MONOPOLY, Dream Catcher and others.
Lastly, we suggest Side Bet City and Casino Hold’em, including other variants such Caribbean Stud to live poker game enthusiasts.
Players will also find a nice variety of table limits, as low-limit games start as low as £/$0.2, but also you can take advantage of high roller tables and Salon Privé tables that have massive limits.
Agent Spinner VIP and Loyalty Rewards
The VIP club or so-called Exclusive club at Agent Spinner consists of 7 tiers, each bearing its advantages and perks. These include faster cashouts, birthday bonuses, free spins and access to live tournaments.
However, the top levels have extra benefits, such as express withdrawals, higher limits on deposits and cashouts, customized offers, personal account manager and monthly cashback.
Once you start wagering, you’ll be gathering reward points, which go under the conversion rate of £/€/$40 for 1 point. While this looks like a lot, the perks that you’ll reap are really worth it.
Loyalty points can be exchanged for bonus cash, depending on your loyalty tier. The higher your position on the loyalty ladder, the fewer points you’ll need to cash £/€/$1. Bronze-status members require 30 points, while Prestige-members will require only 15 points, as shown in the table below.
Agent Spinner Customer Support
On several occasions, while on the site, we were greeted with the message that they believe that customers are really everything at Agent Spinner. However, we had to check for ourselves.
Players can get in touch with the customer support team via live chat or through the web-form. We should point out that live chat support is not available 24/7.
The agents operate between 08:00 all the way to 00:00 (CET), 7 days a week. We found the response times were fairly fast, and the agents were well-informed on all the discussed topics.
The FAQ section is well-populated with frequent casino queries related to verification, reward points, and bonuses. It is also reachable from the live chat, which is a nice addition.
You can also use the web-form or even the email option. At the time of writing, the web-form option was not functional, and we couldn’t find any telephone support numbers.
Agent Spinner Contact Details:
- Live Chat: Every day (08:00 - 00:00 CET)
- Telephone Support: N/A
- Email: firstname.lastname@example.org
- FAQ Section: Searchable / Detailed
Focus Markets - UK, New Zealand and Canada
From the offered currencies and languages, it’s clear that players from English-speaking markets focus on countries like Canada and New Zealand, including the UK.
At the time of review, the geotargeting wasn’t working properly, as we could only see the welcome bonuses and terms in EUR/GBP. However, we saw different that currencies such as CAD/NZD are also offered to players.
Considering payment methods, Agents Spinner has made it very easy for players to find a suitable payment method, as locally-popular payment methods such as Interac are available for Canadians. In contrast, players from New Zealand can use ecoPayz and Paysafecard.
Since players from the UK are also in focus, they have choices such as PayPal and Skrill, including Neteller.
Agent Spinner Casino could improve with INSTADEBIT/iDebit, as additional options for Canadian players.
EU players are also welcome at Agent Spinner. However, as there is a long list of excluded countries, make sure you’re not accessing it from a restricted one. The full list of restricted jurisdictions is provided below.
We should also mention that there is NZ/CA specialized chat support, so players from these regions will be able to settle queries into their own currencies/terms.
- United Kingdom
- New Zealand
Verdict: A Refreshed Brand With Lots To Give
Right from opening the site, you’ll notice a good-looking casino, giving out vibes of freshness and intrigue. And it looks great on all devices too.
However, the fact that the casino charges transactional fees is one we must point out in our Agent Spinner Casino review, which might be unacceptable to some players. Other than that, Agent Spinner has plenty of banking options that cater to players from several regions.
The casino also hosts a massive gaming library, and it also features an extensive VIP program, with additional benefits and bonuses for regular players.
Newcomers at Agent Spinner should take advantage of the welcome bonus deal due to its favourable bonus terms, as explained in our sign-up bonus section.
FAQ Agent Spinner Casino Review
- What are the withdrawal times at Agent Spinner Casino?
Agent Spinner Casino usually pays out withdrawals instantly, with few exceptions. Players who are willing to withdraw via credit cards must wait between 24 and 72 hours. E-wallet and online banking payments are rather efficient. As soon as you go through the verification and security checks, the funds are cleared.
- Is there an Agent Spinner Casino no deposit bonus?
Agent Spinner used to have a no deposit bonus offer for new players. But at the moment, there isn't no deposit bonus offer at Agent Spinner. New players from UK, Canada and New Zealand will be able to claim a sign-up bonus offer once they register at the casino. However, you should keep in mind that certain bonus terms apply.
- Is there an Agent Spinner Casino mobile app?
No, Agent Spinner Casino currently doesn’t offer any native apps. You can access the casino’s site directly through your browser, on any mobile or desktop device. All of the games are instant-play, meaning that you can start playing for real money within seconds of depositing into the casino.
- Is Agent Spinner Casino Safe?
Agent Spinner Casino is certainly safe. The casino site is operated by a reputable company which is licensed and regulated by the MGA and UKGC - regarded as the most reliable regulatory bodies across the market. Agent Spinner has also been independently audited for game fairness.
- How do I reach the casino’s customer service?
Customer service representatives at Agent Spinner can be reached through email, web-from and live chat. Out of these three live chat is the best option of contact. The agents operate between 8 AM-12 AM (CET), 7 days a week. Web-form and email queries usually take up to a maximum of 24 hours.