21.com Casino Review

If you liked 21.com's overall look, then you’ll love what they’re doing for their new players. Although they do not accept players from the UK, they are treating all of their other markets to a hefty welcome packed. New players will be able to earn up to €/$1000 in bonus money over their first four deposits. The minimum deposit is capped at €/$25. What’s more, the online casino has recently revamped its exclusive bonus with us. Players signing up to the casino via our link will still be able to receive a 21.com no deposit bonus. They will immediately be eligible for 100 free spins. Once they make their first deposit they'll also be able to get their hands on a further 900 free spins, split into batches of 10. Moreover, the casino no longer has tailored bonuses for specific countries like Canada and New Zealand. If we have to be honest though we kind of like a one size fits all approach. You’ll also be needing some bonus codes too.

Players from Canada and NZ cannot claim the no deposit offer. Instead, they will receive 1000 free spins, 10 per day, for 100 days upon their first deposit.

We have organised everything into a handy table below:

• 1429 Uncharted Seas
• Peek a boo
• Tower Quest
• All Table Games
• Live Casino Games
• Video Poker
• All Jackpot games

As if this wasn’t already enough of a great package, 21.com has, even more, to offer as part of their welcome package. They often have exclusive offers whereby new players making a deposit at the casino are be awarded free spins. The games and offers are constantly changing and often enough you’ll need a bonus code. We would suggest checking out their promotions section to ensure to snap up all of their latest bonuses.

If the welcome bonus had €/$210 up for grabs, existing players are eligible to a prize pool of €210,000! 21.com is currently awarding their regular players with one free spin per day to wager on the game of the month. The aim is to get as high a win as possible and there are daily real money prizes there for the taking. The campaign is set to last 365 days but we are certain that they will find a new way to award players once this ends.

21.com also understands that weekdays tend to be a little hectic and thus they are looking to treat players over the weekend. The only thing you’ll need to do is make at least one deposit between Monday and Friday. In return, you’ll receive 21 Free Spins on Street Magic on both Saturday and Sunday. The free spins do come with a wagering requirement of 50x the bonus amount. This said when you keep in mind that they haven’t added the deposit amount in, it starts to sound more attractive.

Living up to its look, 21.com is constantly looking to keep things fresh. In fact, they are constantly updating their promotion section. We would suggest signing up with them to receive account notifications on all of their latest offers. They also send out a regular newsletter via email and if we know the online casino well enough, they will have focused a lot on the design of these.

Being just around a year old, players are bound to be a little cautious when signing up to 21.com. In our experience though, a lot of newer online casinos actually take security measures even more seriously. They have just entered the market and have much more to lose if they are caught making any violations. 21.com is, in fact, pointing in all the right directions. For starters they have two licenses to fall back one; they are licensed by the Malta Gaming Authority as well as the Government of Curacao. Furthermore, they are powered by Betpoint Group, a renowned gaming solutions provider.

Their actual website is, of course, SSL encrypted but we wouldn’t expect anything less from the innovative online casino. This, together with their extensive privacy policy should put players’ minds to rest when it comes to how they deal with personal data. They also take responsible gaming extremely seriously and we found their section on this extremely user-friendly. They have included a good chunk of knowledge as well as redirect links to various entities. They have even included links to their contact details which shows that they actually want you to be able to get in touch. We also liked the fact that they have a separate section for their age verification process.

If you had any doubts about the actuals games on the site, they are all RNG certified. They have even included a watermark in their footer section to further prove this. This is further backed by the fact that they only work with recognised game providers.

If you take a look at 21.com’s current payment methods, you may be left a little disappointed. There aren’t actually that many options to choose from. This said you will be able to find at least one option whether you want to pay using credit cards, e-wallets or bank transfers. They have also stuck to top providers which is always better than a long list of less renowned ones.

We were pleased to see that they have already adopted some country-specific options such as Trustly’s new product Pay N Play. Players from Canada will be pleased to know that shortly they will also be adding Interac, INSTADEBIT and iDebit to their payment section. iDEAL is also set to go live shortly which will be great news for players from the Netherlands. To top it all off they are also looking to deal in cryptocurrency too which is especially good for Asian players. We have drawn up a table of the current payment options below as well as the maximum withdrawal limit.

The payments above are not accepted in all countries so you may end up having less to choose from. This isn’t too much of a worry though considering that the casino site has plans to launch a lot of new options shortly. A potentially bigger issue for players is the fact that 21.com has deposit and withdrawal fees in place. The costs are minimal but they start to add up over time. We have listed them below:

• Deposit fee: €/$1.99
• Withdrawal fee: €/$3

One other downside to 21.com’s approach to their payments is the lack of information they provide. They give no information on actual deposit and withdrawal times. In fact, you’ll actually have to sign up to the casino in order to find out how specific payment options work. We do however know that none of their withdrawal methods are instant since they are all subject to a 72-hour processing window.

21.com’s game library may not be one of the biggest we have seen but that doesn’t necessarily mean that it is lacking. No one enjoys scrolling through endless lists of unheard-of games anyway. The casino site has focused on quality instead. We were particularly impressed with the sheer number of game providers they have collaborated with such as Microgaming, Pragmatic Play and NYX.

Slots take up the biggest proportion of their casino game selection and a perfect complement to the overall colourful theme. You can of course to find some great classics such as Microgaming’s Thunderstruck II. If you prefer progressive slots though then the absence of a specific category for this game type will come as a letdown. There are some available but they are few and far between and you’ll also have to know exactly what you’re searching for. With so many regular video slots to choose from though, playing here should still be a lot of fun.

We were pleased to see that they have revamped their table game section. Previously, there were only 5 options to choose from and baccarat was completely left out. They've added in a lot more of the classics in the past few months. Their video poker section is also slightly bigger. It's an area that they have looked to improve on. The next step would be to take a look at overall layout. Adding in a category for progressive jackpots would be a good start.

If you thought 21.com looked good on desktop then you are going to be dazzled by their mobile version. Betpoint Group already has quite a reputation for taking a mobile-first approach and this casino site is their best proof. Everything is neatly laid out and their bubble gum coloured theme looks great. We also liked how easily accessible the live chat feature is. Their html5 interface means that the mobile version is available across all iOS, Android and Windows devices. You will, however, need to make sure you have a good internet connection and that you are using one of the latest web browsers.

Although we cannot fault the looks, there are a few downsides when it comes to functionality of the mobile version. The game library is similar to the desktop version in that it lacks filters which already makes navigation harder. The bigger issue is that there is no menu bar at the top. Instead, you’ll have to scroll through their games list in order to see the different categories. Luckily there aren’t that many games to choose from so navigation is still quite easy. This could become an issue though as their library expands

As we have already seen in the casino games section, this is an area that 21.com has looked to work on. When we first reviewed the casino we were rather disappointed to see that they didn't have a live casino. We did, however, say that they needed some time to find their feet. It didn't come as too much of a surprise to hear that they had added in live dealer games.

The new 21.com live casino is actually powered by two software providers. Evolution Gaming is by far the biggest and there are plenty of options to choose from. This, of course, includes a few VIP tables with higher limits to suit high rollers. There are also a couple of live blackjack and roulette options by Pragmatic Play. The quality is good and they also make bet limits fully transparent. Still, if it's choice you're after then Evolution will probably be the better option.

The good thing about having a choice is that it means that 21.com live dealer games are available across most markets.

As was the case for the live dealer section, when it comes to 21.com’s VIP Program, there isn’t actually one in place. Being a new casino site themselves, we aren’t too worried about this though. Most players are currently still in the process of being considered a VIP in fact. VIP Programs tend to be a bit hit and miss anyway. Moreover, we wouldn't be surprised if the casino already had plans of how to treat their highest esteemed clients. And with so many bonuses currently out there, they are giving players a great opportunity to grow with the casino. What we can suggest is to remain loyal to 21.com for long enough and we are sure that they’ll have something up their sleeve for you.

21.com has taken a great approach to their customer support system by providing a ‘contact us’ page. Here all of their contact details are fully accessible. Firstly they have an online form that people can fill out with their queries. If you prefer to email directly they also provide an address. If you prefer a more immediate reply then there is also a live chat feature. This can be accessed from any of their pages in the bottom right-hand corner. It is available in multiple languages and they promise to get back to you within a few minutes. The only downside to this is that currently, it is only available between 09:00 AM and 01:00 AM CET. Their other setback is that they do not provide phone support. This said we feel that as they grow they will look into becoming more available to their players.

• Live Chat: available between 09:00 AM and 01:00 AM CET
• Email Support: support@21.com or via their online form
• Phone Support: N/A

As already mentioned, 21.com currently doesn’t accept players from the UK. Instead, they have turned their focus to other English speaking markets. The site actually has a Canada specific version with tailored CAD bonuses to help players feel more at home. The fact that they are looking into adding Interac and iDebit to their payment methods is further proof of this. New Zealand is another of its key markets and they do in fact accept NZD. Moreover, they have geotargeted their bonuses accordingly.

The Netherlands is another country that they focus on. It is illegal for casinos to promote themselves in Dutch so we won’t be seeing this as a language option though. Instead, they are looking to make players from here feel at home by adding iDEAL to their payment portfolio. They also accept Euro and their default landing page is fully optimised for this currency.

As we have seen throughout this 21.com casino review, the site definitely gets full points for their looks. They also have a lot to offer players though. Their bonuses are extremely attractive and they have some quality slot titles to choose from. Some of their areas do need some work. For instance, their game portfolio definitely needs tweaking and we would also like to see a live casino added. In spite of this, when you consider that they are a newcomer we are certain that they will grow. We are already seeing evidence of this in their approach to payment options. With 21.com the future definitely looks bright and joining now could end up being pretty exciting