138.com Casino - Closed

Nowadays, a special bonus specifically for players who have just signed up has become something which is expected, in fact, casinos are using this a way to set themselves apart from others by providing more generous welcome offers. When it comes to 138.com, their new player offer has been subject to regular revamps. It used to be one of the less favourable ones but they've changed things for the better.

If you want to benefit from the New Player Bonus then you're no longer going to need any bonus codes. Once you log in and deposit a minimum of £20 and meet wagering requirements (1x Bonus), the casino will deliver. The table below helps make this clearer:

Something to keep in mind is that deposits via e-wallets are not accepted for this promotion but this is the case with most casinos so nothing new here. Although at first glance this seems like one of the less decent welcome bonuses, when you take a look at the wagering requirements whereby players must wager the bonus amount once, things start to make a little more sense. One thing worth noting is that different games vary in terms of their percentage contributions to the wagering requirements, we've made this clearer below:

As seen from the above, the offer is not available on live casino games. The section used to have its own specific welcome offer but they have also done away with this. 

If you're already an existing 138.com Casino player then you're in for quite a treat when it comes to ongoing promotions. What if we told you that the casino offers players the chance to win up to €60,000? That's right, throughout the year, new events are constantly being created whereby players topping the leaderboard on specific games are given the opportunity to win big sums of real money. For instance, at the time of writing this review, there were three separate promotions running in line with Valentine's Day, St. Patricks's Day and International Women's day, giving players 225 chances to win real money. Of course, each tournament comes with its separate terms and conditions, but with thousands to win in cash you definitely want to be keeping up to date with their latest events.

As if that wasn't enough, 138.com takes things one step further with various weekly offers. Currently, they are offering casino players who play over the weekend, a 10% slots refund on net losses each Monday, up to £138. The bonus amount must be wagered 10 times before it can be withdrawn and it's important to understand that the same game weighting terms as those seen in the previous table in the welcome offer apply. Similarly, live casino games do not apply for this promotion but fear not as the casino also has you covered should you wish to play any of these games. Once again, Monday's will be dedicated to a cashback promotion on your weekend losses up to £50. So next time you decide to splash out a bit over the weekend, you can still start the week off on a good note knowing that you're be getting some of your losses back should you have a bad day.

Having been around since 2012 and being subject to regular checks, this is one casino that has everything in order otherwise they wouldn't be around today. For UK players, the casino is regulated by the United Kingdom Gambling Commission whereas, for all other players, 138.com also has an Isle of Man Gambling Supervision Commission License. These are two entities who really mean business and players can rest assured that they will be fully protected when it comes to using this casino. 

We were also pleased to note that the casino also values the protection of personal data. Not only will you find an extensive Privacy Policy online, but players can also be reassured that their information will be kept safe through proper SSL Encryption as well as the latest Firewall technology. In addition to this, the fact that games have been audited by TNT means that customers can play with the ease of mind that the casino is following fair procedures. Being so transparent with their terms and conditions is further proof that this casino is a safe one - they really have nothing to hide from players. 

138.com casino’s banking options are not quite as versatile, although they still cover the most commonly found methods of payment and withdrawal. VISA and MasterCard are allowed as credit card options, while Neteller and Skrill form part of your e-wallet selections. 

The English version of the website will only let you make deposits in NOK, EUR or GBP which could be quite limiting for those who prefer to use USD. The minimum deposit amount is set at €/£10, whereas the maximum deposit amount €/£5,000 - these caps are the same for withdrawals. One perk is that 138.com Casino doesn’t charge any fees on deposits and withdrawals and deposits are reflected on your cash balance instantly. With withdrawals, processing time varies according to payment method selected. You get a better idea of this in the table below:

In our opinion, the payment methods accepted by 138.com are not diverse enough to meet the needs of all players. The lack of online banking payment methods, prepaid cards and vouchers severely distance the casino from new potential players. This said, their swift payouts definitely set them apart from some of the casinos. In addition to this, robust players that don’t switch between casinos on a regular basis can find 138.com Casino as a decent gaming environment. The casino is trying to add more methods to their portfolio and we saw this in the recent introduction of wirecard which now give players the option to make use of bank transfers - one of the safest payment methods in our opinion.

138.com are one casino that value quality over quantity and this is seen even in their game library. Even though you'll find less than 150 slots, the selection is definitely a sweet one including popular titles such as Game of Thrones, Mayan Princess, Divine Ways. When it comes to game providers, you can expect to see some of leaders within the world of Software such as Red Tiger, Playson and Microgaming but you'll also find some less familiar providers such as Multislot.

Among the game library, you will come across a few 50/50 game titles, Table Game classics such as Blackjack, Baccarat, Roulette and many variations of them. If Video Poker is your thing, then rest assured there is plenty to look forward to at the casino, their listing is filled with over 15 Video Poker variations including Deuces & Joker and Louisiana Double. The rest of the games collection is comprised of Instant Games, Bingo, Keno, Scratch Cards and Soft Games. There is also a live casino section with a wide range of games but we'll be looking into this in more detail later on in this review.

We especially liked the filter function in the games library which makes it extremely easy for players to navigate. They can choose a game based on the provider, number of reels, lines, return, volatility, features and type of game. This is extremely useful for players who are unsure about what to select.

If you are someone who prefers to access online casinos while on the go then you'll be pleased to know that whether you're an Android or iOS user, you'll be able to have full access to 138.com. Although there is currently no mobile app for gamers on the Android platform, the website is completely mobile friendly and allows for instant play as long as you use a reliable web browser. Things are no different when it comes to iOS platforms - the state of the art interface will allow users to browse instantly on their mobile but there is currently no app that can be downloaded yet. This means you'll have to ensure you have a strong internet connection to be able to access all the features on the go. 

Despite the smaller screen, you'll get exactly the same high-quality graphics on mobile and also be able to play all the games from the various sections including the live casino, casino and also sportsbook. One downside to all of this is that we did notice a lag time when moving between pages which isn't the case when playing on desktop. One other issue with instant play is that players are more at risk of security breaches especially since its easier to forget to log out.

If you are someone who prefers a more realistic gaming experience whereby you can interact with players from around the world then you are going to want to check out the live casino section forming part of this website. You'll also be happy to note that there are promotions exclusively for the games within this section (we mentioned both the welcome offer as well as the weekly cashback offer). With the likes of Evolution and Microgaming powering most of the games within this section, players can expect a top-notch gaming experience. 

As is the case for the rest of the site, the live dealer section has quite an Asian twist to it and the dealers are pretty cool too. Tables are available 24/7 and players can choose from a wide variety of games including:

• live Blackjack
• Live Baccarat
• Live Poker (& other card games)
• Live Roulette

Expect to see country-specific tables such as French and American Roulette as well as all of the favourites including Texas Hold-Em and Squeezed Baccarat. To top things all off, all of the games can be played on mobile devices which means that with this casino you have full access to real-time play, any time of the day, in any place you can imagine.

So far, this casino has been successful in ticking a number of boxes when it comes to promotions for players. Unfortunately, when it comes to a VIP Programme or Loyalty Point System, the casino has let us down slightly. They currently do not offer any reward points or added opportunities for VIPs and in a market where setting yourself apart is key, we feel that this is definitely an area that disappoints. Players might try out the casino and benefit from their welcome offer however they might have issues retaining them when other casinos such as Fruity Casa are even inviting VIP Players on exclusive trips.

This said, nobody is perfect and there is always room for improvement, in fact, we hope to be seeing the inclusion of a loyalty system in the near future. In the meantime, the opportunity for players to win up to €60,000 that we mentioned at the beginning of this review, is still pretty inviting if you ask us.

138.com’s customer service is pushing boundaries with their expertise and professionalism whereby members of the team can be contacted 24/7. If you need an urgent reply, we would suggest making use of the website's live chat option whereas if you can wait a few hours, then there is also an option to make use of the company's email:

• Email - [email protected]

You may request support in English or Mandarin, just select your preferred contact method, the nature of your issue or question, and within minutes you will be taken care of by one of the customer support representatives. One downside to all of this is that they currently do not have a phone support service hence making it less of personal experience but most casinos seem to be including this as they expand over the years. We also took a look at the site's help section and found this answered a lot of the more general topics which is especially helpful for new users still finding themselves around the website.

As we have already explained throughout this review, 138.com is an online casino already well established within Asia, now looking to gain a reputation for itself within Europe, specifically the English speaking market. Being monitored by the United Kingdom Gambling Commission is already proof that this is a casino who is looking to target UK players by offering them full protection. In addition to this, the fact that the site is available in English as well as accepting GBP means that UK players can easily access this site. The site also accepts Euro which shows that they are looking to target other English speaking countries within Europe.

This said it is extremely evident that the Asian market specifically countries such as China and Thailand are another focus for the casino. This is not only seen in currencies, language options and payment methods but also in the actual design of the website as well as in the logo itself. 

138.com casino is one of the most distinctive virtual betting spaces, which sticks out in an over-saturated market. If you are unsure about where to start your online gambling adventure, or you are just looking for the next big thing, put your worries to rest. Join 138.com casino now, claim your signup bonus and start betting on one of many amazing game titles available, which bring excitement to the next level. It would be nice to see a wider variety of payment methods and also a loyalty programme for returning players but 138.com tick all the important boxes when it comes to safety and security. In addition to this if you're after good opportunities to win big cash prizes as well as swift payouts, this is definitely the casino for you.