How We Rate
- Written ByKay Jones
When our experts look to evaluate a particular online casino, we do this based on specific criteria.
We know that not all casinos are the same, and neither are our readers. Players can be interested in different factors when it comes to decision making and we have this in mind when conducting our research and testing.
Trustworthy Evaluation Guide
This framework of topics and checks means that you know we’ve delved deep into each operator to bring you a balanced view of what they have to offer. Here’s a more detailed look at each factor and the part they play in our reviews.
Payment Methods – How can customers deposit and withdraw funds?
Licenses – Does the operator hold at least one trusted iGaming license?
Best Feature – What makes a casino stand out from the competition, if anything?
Mobile-friendly – How easy is the site to use on a smaller device such as smartphone or tablet?
Customer Support – How can players get in touch and what is the availability of these services?
Game Selection and Filters – What game types are available and how easy is it to find them?
Factors Considered - Why These Topics?
It’s not always a case of “more is better” when it comes to payment methods. Variety is important, but each of the methods available should be trusted so that you can play with confidence. There can be country-specific choices to consider too, depending on where you’re based.
Withdrawal times and any fees are also crucial topics worth consideration and comparison. Once this information is known, you will know exactly what to expect when taking funds out of your casino account.
Licenses and Accreditation
We will only ever review casinos that hold at least one valid iGaming license from a trusted authority. This way, players know they are going to be treated fairly. Some of these are stricter than others, and this will always be considered too, as well as what’s involved in attaining and maintaining this license.
Some operators will hold multiple licenses, which is usually a good sign of trust. There are other accreditations such as eCOGRA membership that are positive indicators too. On the other side, it’s crucial to consider any prior problems a site may have had with a licencing authority.
Although the foundations of online casinos are similar, there are plenty of unique selling points to consider. Features such as a great live casino product, attainable promotions and bonuses or world-class design may all appeal to different players.
Evaluating all of the possible key points in our reviews means it’s easier for you to discover how a particular brand compares in a specific area that’s of importance in your mind.
More and more of us are choosing to wager using devices such as smartphones or tablets. It’s important that operators not only consider this but cater to an audience that want to play this way.
Whether it’s through a dedicated mobile app, or an optimised mobile website, checking the experience is a crucial part of our review process. Sites should be easy to navigate, use and understand if they're to be deemed the best mobile casinos in the business.
When deciding on our rankings, we always check both the range and quality of customer support. Live chat is usually a given, but round-the-clock hours of operation is becoming the norm so customers can contact the site at any time if they have questions. It’s also crucial that the live chat agents are knowledgeable in their field.
Additional methods such as phone or email are also considered. If these are important to you as a player, you want to keep them in mind specifically when evaluating the options available to you.
Game Selection and Filters
The number of games can vary significantly between different online casinos. We check every aspect of the game library from RTP %, minimum and maximum wagers plus the availability of specific games such as progressive jackpots.
Having great filters will allow players to find what suits them best quickly and easily. That’s essential when there are hundreds or even thousands of options.
When reviewing and ranking the top online casinos, there are dozens of factors we consider. Consistently refining and comparing these topics allows our experts to stay on the cutting edge of the marketplace and make the best recommendations possible.
We can then pass on this detail to you in our casino reviews and our rankings. This allows us to do the hard work in identifying the best choices on the marketplace at any given time.